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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CAPIO PARTNERS. I do not have a contract with CAPIO PARTNERS, they did not provide original contract as requested.
Business response
06/14/2024
BBB of *************, ****** & **********
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *****************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about October 28, 2023. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
06/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Capio Partners LLC; They did not provide me with the original contract as I requested.Business response
06/12/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***** *********************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about February 27, 2024. The information provided indicated that the account is Mr. ****** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ****** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
06/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I'm not liable for this debt with Adventist Health, I do not have a contract with Capio partners, they did not provide me with the original contract as requested.Business response
06/05/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***********************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about December 19, 2023. The information provided indicated that the account is Mr. ******** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ******** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
06/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for this debt with CAPIO PARTNERS. I dont have a contract with this agency, CAPIO PARTNERS. They did not provide me with the original contract as requested. Thank youBusiness response
06/05/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *******************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about November 21, 2023. The information provided indicated that the accounts are ****************** responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ****************** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Customer response
06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with north indiana emergency phys. I do not have a contract with Capio partners. They did not provide me with the original contract as I requested.Business response
05/23/2024
BBB of **************************************
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *****************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about February 27, 2024. The information provided indicated that the account is ******************** responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ******************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
05/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I not liable for debt with charter communications. I do not have a contact with capio partners, they did not provide me with the original contract I requestedBusiness response
05/21/2024
BBB of *************, ****** & **********
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***********************
To Whom It May Concern:
Capio has been unable to locate an account based on the lack of sufficient identifying information in this complaint. However, if the party filing this complaint could provide an account number set forth in any correspondence from Capio or the telephone number that was called, it is likely Capio could locate their information to perform an appropriate investigation. Further assistance may be provided by contacting **************************************
Please note that the consumer mentions ******* Communications as the debtor which is not affiliated with Capio Partners.Initial Complaint
05/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm am not liable for this **** with credit one bank,I do not have a contract with Capio partners,they did supply me with the original contract as requestedBusiness response
05/22/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***************************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the account forming the basis of this complaint was placed with Capio on or about May 24, 2023. The information provided indicated that the account is Ms. ***************************** Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of ******************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
05/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debit with charter communications, i do not have a contract with capio partners They did not provide me with the original contract as i requestedBusiness response
05/17/2024
BBB of **************************************
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** *******************
To Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about January 23, 2024, and March 27, 2024. The information provided indicated that the accounts are Ms. ******* responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Ms. ******* complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding these accounts.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
05/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have no recollection of any contact with Capio partners, and am not liable for the debt that is linked.Business response
05/17/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** ***********************
To Whom It May ****************************** regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on January 25, 2024. The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing.
Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed,credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CAPIO PARTNERS, i do not have a contract with the collection agency, they did not provide me with the original contract as i requestedBusiness response
05/16/2024
BBB of *************, ****** & NE *******
****************************************************************************************************
Attn.: Customer Relations Representative
Re.: Case #: ******** Mathis *************** Whom It May Concern:
Capio has received correspondence regarding the above-referenced consumer complaint.The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
An investigation shows that the accounts forming the basis of this complaint were placed with Capio on or about October 28, 2023. The information provided indicated that the accounts are Mr. ****** responsibility. Accordingly, Capio believed the accounts to be due and owing.
Capio apologizes for any inconvenience their efforts may have caused but believes they were in compliance with applicable state and federal laws. However, in light of Mr. ****** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding these accounts.
Should you require any further information, please do not hesitate to contact us.
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Contact Information
Customer Complaints Summary
114 total complaints in the last 3 years.
75 complaints closed in the last 12 months.