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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Cleaning Supplies Sales

Rainbow Vacuums

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies Sales.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few years ago, I spent thousands of dollars purchasing a Rainbow vacuum system, based largely on its reputation for long-term reliabilitymy sister has owned hers for over a decade without issue. Unfortunately, my experience has been the opposite. After only about a year of normal household use, my Rainbow vacuum completely stopped functioning.Upon encountering this issue, I attempted to contact Rainbow customer support to inquire about repair or replacement options. I was repeatedly transferred between various help desk workers, none of whom took responsibility or seemed interested in resolving my issue. Several representatives explicitly told me that helping with repairs wasnt their job, and each simply passed me along to another department or person without providing any actual assistance.After weeks of being bounced around and effectively ignored, I have concluded that Rainbows customer service practices are designed to frustrate customers into giving up rather than providing the support one would reasonably expect after investing such a large amount of ******** this point, I am seeking either a full repair of my vacuum at no additional cost or a full replacement of the unit. Failing that, I would like a refund. I sincerely hope Rainbow takes responsibility for the quality of their products and the support they advertise.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people do not take no for an answer. They tell you any 12 people and that they qualify paper is just a guide to help make sure you sell the 2 out of 12 but really that is 100% the only way to complete the rebate. I even told the *** at the time of my demo that I didn't know that many homeowners and she told me it was just a guide. My mother in law recorded her demos so we have proof. Rainbow has ruined my credit, relationships and pretty much my life. They even posted on fb that I had completed my rebate but the verification department came back and said I needed more demos and that over half of the demos I had done didn't count. I've sold over 12 of these unit but most didn't count. I need help. We are a single income family and we were hoping to buy a house this yr and can't solely bc of rainbow.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lied to sell us a vacuum. I have it in writing that they will be covered on our healthcare coverage and it got denied. ***. We tried to return the vacuum or get the rate we were promised they sent us to collections.

  • Initial Complaint

    Date:08/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a sales representative come to our home and he wouldnt leave with out a sale. He was predatory and over bearing. The vaccine has not worked for over a year and I cannot get them to repair both of my vacuums even though they gave me a 5 year warranty.They have ruined my credit and are not upgrading to their responsibility.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently about 2 months ago. Had a gentleman. Come to our home, I won a free machine. He ended up talking ** into the rainbow Larger the vacuum machine, since we have gotten it, we've had nothing but problems with trying to make on time payments, they have messed up our contract. The agent that came to our house will not accept any of our phone calls or text messages, and now, when we go on the website, it says that they're not taking payments. It's messing up our credit. I have 5 kids. I cannot afford this problem, and it's not fair. Also, the website does not work the scan code on the paper that they gave us does not work. And when you call the phone number, it does not work anymore. This is really upsetting. I cannot have this effect to my credit. We have been nothing but good customers. We have tried to do all the right things. I have message the agent that personally came to our home and sold us the machine. I am not getting any answers or responses. No one will cooperate. I have video of us trying to call and the phone number longer works. I have video and picture of the scan on our contract no longer working. The company has not cooperated with us in any way. I want to speak to somebody to resolve this issue immediately, please..

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been paying on this vacuum for almost two years and the payment has not gone down at all its killing us financially we cannot keep paying upwards of $250 a month when our balance never goes down.

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought this vacuum cleaner based on the salesman telling me that I could do a special program called the 12 and 2 which is 12 demos and two sales to get my product for free I did what they required to do and unfortunately after completing the demos and selling the product I'm supposed to retrieve a check for your month of what the vacuum cleaner is and unfortunately I just keep getting the runaround and if I don't pay the amount off within one year with the deadline is coming up in January 21st then I'll obligated to pay the entire balance of the vacuum cleaner been trying very hard to resolve this issue with the company and the salesman to no avail I need help with this situation and people need to know what's going on with this company and how they are getting over on the consumer please help help

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a rainbow vacuum under a program that once the program is completed I would be refunded the price of the vacuum. Program was completed and company refuses to complete their end of the program.

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Less than 1 year ago we paid ******* for a rainbow vacuum that was suppose to be under warrenty . The first couple days they were very responsive and bow that our vacuum is still under warrenty and stopped working properly no one will call us back. This is the biggest rip off. We have been lied to about everything. We spent over ******* on a vacuum that doesn't work. It's wrong and they should be put out of business. We need someone to help us.

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had someone come for a demo and i bought the product, they told me that if i sold 2 then they would pay it off for me, they lied since then ive been to numerous demos and sold some to my friends and family members not only that this was placed on my credit and im supposed to make the first initial payment next month. *** booked numerous demos and they stated they never seen those demos in the app. I told them they are full of s*** and are scammers and I was going to file a lawsuit against them , since then Ive tried to contact them and cant get a hold of anyone. They are running a scam.

Rainbow Vacuums is NOT a BBB Accredited Business.

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