ComplaintsforBenevis, LLC
Current Alerts For This Business
According to information in BBB files Benevis, LLC has a pattern of complaint alleging Service Issues.
Specifically, consumers complain that Benevis, LLC cancels appointments, has poor customer service and does not provide the treatment as scheduled. When consumers reached out to Benevis, LLC to reschedule appointments the company either promised to reschedule, which never happened, or ignored consumer requests.
On May 19, 2023, BBB sent correspondence to Benevis, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This was at ****** DENTAL on 08/01/2024 We had a horrible experience. My son has anxiety and a small mouth and doesnt verbally communicate much. I informed the nurse of this, and she told me to go sit down and that she was having a hard time getting my son to keep his mouth closed for the x ray because it was cutting his mouth and he was bleeding. She then came out of the room throwing something and told the other nurse to do it because he wouldnt keep his mouth closed. I then watched the other nurse forcibly hold my sons mouth closed with her hand over his nose to take the x ray. I will never be back there. What a horrible experience for a child to go through and for a mother to witness. Unacceptable.Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am Filing this complaint today on behalf of my *************************, However it is my name the **** It has been several months and ******* Dental keeps changing canceling appointments and limited to no care they keep ****ing me for things we already paid several times $4,100 is total to set up ******* has gone several times and has to take off work out of schedule We are really upset that I'm not getting the service we signed up for every time I'm late a day late they come looking for money right away but they cancel on me several times at this point this is criminal I want the contract canceled and be able to continue my care somewhere else and them to cover any cost I have already paid $1,234Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I waited over 6 months just to get an appointment after they closed the initial location and didn't contact me at all. I paid over $500 for tooth removal, but only got an appointment after asking for a refund. After my appointment where only three of the five teeth were pulled it began the run around of getting the overage refunded since I paid in cash. I apparently can't get my money back unless the manager is in, which is a problem with my work schedule. Plus they keep misspelling my email address and refuse to correct it so they can contact me via email, but can text me to ask to setup an appointment for cleaning.I just want the $290 back either by cash or credit, and I don't care how at this point.Initial Complaint
07/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My son had an appointment on June 28 @ 3p I am driving over an hr an a half for the appointment. The temporary ****** we originally got transferred from their bad service.. rudeness and professionalism. Got transferred back to it temporarily. Reason was because they did not had a Dentist Dr to attend my son's age. It happens A LOT!! So back to the issue.. because of the longer distance they had transferred us temporarily extra.. we show at the ****** at 3;13p. They tell me they had already had my son as a no show since 3:10p. I tell him ANY medical practice the extra window they have a 15 min window. I I KNOW because I work at a Dr's ****** and we sometimes give them up to 20 mins.. depending on the circumstances. So they REFUSED to see my son!! The waiting room was packed! I called corporate same day and asked to speak to Manager. Manager was in lunch. I didn't get a call AT ALL that day. I imagine that was the response. I called. Again on July 02 and explained the situation all over again. But this time.. Manager is on vacation. Rep tells me that it's the only ****** that does that because of short staffed. That's not my problem AT ALL!! They committed fraud by their convenience because of short staff and marks me as a no show w heI still had 2 more minutes. It's THE law to give 15 mins for any medical appointments. My son has been going there for over 10 yrs and nothing ever changes only gets worse.. and on top of it they blame you.. they cancel you and no show you. This is ILLEGAL and inexcusable for this business to keep going.Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought AC unit on 5/31/2018 & they installed on 6/1/2018. A few months later, a part broke & unit did not work & they said warranty would not be available. I had to call for service because unit was not working about a year later. The pipes were frozen. They have frozen every summer even if zI get the yearly maintenance. I bought the unit through ARS.Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been a patient with my dental office since 2021 for braces. Last year in 2023 I was done with my payments for my treatment for braces. But after I was done I was ignored and denied treatments for a year. I requested an audit and come to find out the front office made an error in the amount I was supposed to pay for my overall treatments. When established the error I was told I still had to pay the difference that wasn't calculated. When I paid off the remaining balance I was told I need to open another contract for the missed appointments I was denied for a year. I find this being a breach because I've paid all my dues for my treatments even after the error was established. Now I'm being asked for more money to make up for their mistakes which I don't find quite right. My original amount was ***** now they are asking my to pay an additional 4000 to cover the 14 missed appointments they denied me of for a whole year.Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought my 5 year old twins for routine dental appointment. The dentist told us that one of my daughters had a cavity that needed to be taken care of (filled), and to make an appointment. We made the appointment. I arrived with my daughter a few weeks later for the filling after having prepped her many days to get a cavity filled. We were made to wait for 40 minutes. The hygienist came out and said "Why are you here?" "For a cavity filling." "Let me check her chart." She came back 5 minutes later. She said "we have no record of x needing a cavity filled." "But you told us she had a cavity and to make an appointment." She checks the chart again. She said "There are no notes about any cavity. But if you want, the dentist [new dentist every time we go] can do it. But she doesn't need it filled." After that, I lost all trust in this business. They were rude, unprofessional and were willing to drill in my 5 year old's mouth even if she didn't need it. I took my children's' records and went elsewhere, but they continue to call me and tell me I have appointments I never booked, and I get calls daily about a bill I already paid (see below). I called the office twice and the bill collector twice and they all say that it's someone else's job to take my name off the list. Now I have been reported to a debt collector. I think there is something very scammy about this business and it should not continue to function as a safe dental practice for kids.Initial Complaint
04/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My son started seeing **************************** in November 2022 for orthopedic treatment since then my son has seen *************** a few times! The treatment has just not been there he should have been out of Invisalign some time ago but unfortunately because of pour treatment and cancels appointments by *************** we have had lots of back and forth with his teeth! My so. Has not had proper treatment from *************** since June 2023 as of February 24th my sone seen *************** and I was told to pick up be Invisalign from jubilee dental in ******* the following week and that week still has not come I have called weekly to check and nothing! March 2024 fifteen minutes before my sons appointment it was canceled after we had drove from ******** April 26 ********************************************************************************************************************************************** that they where having some problems with *************** and that she was unsure if he would be seeing patients there anymore. I ask her what do we do as of to date we have paid almost $4000 and still had a balance with ortho banc whitch we had stopped payment on due do not being seen! The office manager ****** stated she would tell him I was asking for a full refund but she said she didnt think he would respond as of April 26 when the dental office had called and canceled once again I called after I received a email stating that my son missed his ortho appointment and spoke with ****** again and was told *************** would not respond to them and that we where all just put out! *************** is not willing to give out money back and my son has not had invisign since February. Also I have a balance with ortho banc because I was advised to stop payment with them of $1100 that I would like to be cleared from my credit!Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/29/2024 I took my child to ****** dental as he was complaining of pain in his teeth. After speaking to the dentist, she informed me my son had an abscess on his upper right gum and would be calling in an antibiotic. After numerous calls, an antibiotic was never called in for my son. I had to go a different route to get my son the care needed. I then contacted them on 4/3/24 as my son was having tooth pain in the same area as the abscess was previously found. An appointment was scheduled for 4/5/24 to extract the tooth. Upon getting there they stated it would not be an extraction but a cap. After the work was done, I was approached by an employee who asked if she could give my son Tylenol as he had an abscess and infection and was hurting. She then stated an antibiotic would be called in for him. Future appointments were scheduled for 12/2024 and 1/2025 for further work because of abscess and infection. By end of business day on 4/5/24 no prescription was called in. And now on 4/9/2024 I was told by employees at ****** dental that the doctor was out until 4/11/2024 and would review then. This is unprofessional and negligence and could cause my son further harm and damage if this would go untreated. I have listened to him cry as his tooth is hurting and have had to seek other options to get him the care he needs.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Very unprofessional
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Contact Information
1090 Northchase Pkwy SE STE 150
Marietta, GA 30067-6407
Customer Complaints Summary
71 total complaints in the last 3 years.
27 complaints closed in the last 12 months.