Business ProfileforAutoNation Nissan Marietta

Nissan of Marietta repaired my car without the insurance appraiser looking at the damage. When I told them insurance representative what Nissan had done, she said that's okay it happens. But when the appraisal got to Nissan they didn't have anything to show the damage at all. The appraisal called me and said the problem I have is I don't have any pictures they didn't take any pictures of the damage. Now when I call Nissan they said what we can try to find the parts to show them. But when the appraisal was at the location they had nothing. The appraiser needs to see what was part of the accident and what just needed to be repaired just because it needed to be repaired. They didn't want to look for the parts, when the appraiser was there now all of a sudden they want to look for the parts and want me to ask them to reconsider. We all know that when you pull your car into any dealership or any repair place they take pictures of the car. So why wouldn't they take pictures of the damage. I am going to download the text conversation myself and the representative had and would he emailed the appraiser and myself and even I knew that wasn't good enough. It's funny when I take my car in for service they take pictures but when they needed to take pictures for the appraiser somehow that didn't happen.. this dealership acts like they've never worked with insurance before. To reiterate the insurance didn't care that they made the repairs. The insurance just wanted to see pictures of before they did the repair this is not the entire conversation if the company wants to see the entire conversation I have it.