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Business Profile

New Car Dealers

AutoNation Nissan Marietta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a dissatisfied customer and have been cheated.While purchasing my New Nissan Rogue SV in 2022, I was lured into purchasing a 5 years service contract with 10 services /$800 value.I took my Nissan to same Marietta service center on Sep-16 and I was told that it cannot be honored for applying during my service despite I have pending services and contract ends in 2027.Their name has also been rebranded to Nissan.Can you please get me refund for the plan so that I can get my car serviced elsewhere in and around Marietta.Their customer service team member Lorelis was in touch with me via email but She has suddenly stopped responding to my emails without any resolution.

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nissan of Marietta repaired my car without the insurance appraiser looking at the damage. When I told them insurance representative what Nissan had done, she said that's okay it happens. But when the appraisal got to Nissan they didn't have anything to show the damage at all. The appraisal called me and said the problem I have is I don't have any pictures they didn't take any pictures of the damage. Now when I call Nissan they said what we can try to find the parts to show them. But when the appraisal was at the location they had nothing. The appraiser needs to see what was part of the accident and what just needed to be repaired just because it needed to be repaired. They didn't want to look for the parts, when the appraiser was there now all of a sudden they want to look for the parts and want me to ask them to reconsider. We all know that when you pull your car into any dealership or any repair place they take pictures of the car. So why wouldn't they take pictures of the damage. I am going to download the text conversation myself and the representative had and would he emailed the appraiser and myself and even I knew that wasn't good enough. It's funny when I take my car in for service they take pictures but when they needed to take pictures for the appraiser somehow that didn't happen.. this dealership acts like they've never worked with insurance before. To reiterate the insurance didn't care that they made the repairs. The insurance just wanted to see pictures of before they did the repair this is not the entire conversation if the company wants to see the entire conversation I have it.

  • Initial Complaint

    Date:02/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2020/21 Nissan Sentra from Autonation of Nissan Marietta around Christmas 2023. The car was used but had minimal miles on it, around *****. The car came with two key fobs but one of the key fobs was defective and/or needed programming. I informed *********** ************************* of the issue and he informed us that a guy would normally come by the dealership on specific days to program keys. ******** instructed my aunt and I to bring the defective key to the dealership, which we did, and turned it over to Nissan.Now some time has passed and it seems ******** is no longer with Nissan Autonation and there was no passdown of information about our issue. I have called Nissan continuously for over a year and no one has been willing to help or make right an issue that was caused by "THEIR EMPLOYEE." There was one manager that was helpful but had his hands tied (I forget his name, but he was the Boatswains Mate in the Navy). I have included screenshots of texts from ******** that affirms that he was taking care of our key issue. Nissan dropped the ball and I want my key returned to me or either replaced.

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for services not provided. I have called 4 times and have been ignored

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car in 12/14/23 and on 12/15/23 I call and complain about the car cutting off on me and my dad and my kids and we couldnt get it crunk for a hour, a guy who answered the phone said I will have to call back on Monday as he could not direct me to anyone at the moment to swap the vehicle for another, on 12/18 I spoke with ******* and told him about the issue as well and he stated the finance department didnt want to finance me because my social didnt match (victim of identity theft which I told them before doing any paperwork) he agreed they would pick the car up from my home, 3 days later still nobody pick up the car then I get a call that they were not giving me my $2000 down payment back because they have to use MY MONEY to send a repo man, when its not my fault they car wont stay crunk long enough to go long distances. The district manager wants me to jeopardize the lives of me and my children and possibly result in death or injury driving that car way from ******* to Marietta

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a car on a lease agreement with Auto Nation Nissan Marietta on 7/20/23. The lease was for 24 months. I paid the first month $400 plus a $200 downpayment. I signed the contract, they made me add insurance to the car, which I did before leaving. Took possession of the car on that same day. The next day they text me saying they made a mistake on the lease term and I need to return the car or change the lease terms for a 3 year plus more money per month. They checked my credit prior to approval twice and after I took delivery they checked again with a different bank. They are now harassing to return the car threatening to report it as stolen when I have a legal document in hand and proof of purchase. They also canceled my temporary tag with the ***************** registration without informing me, putting me at risk and demanding I drive the car back to the dealer this way. I did not agree to lease the car pending any financing approval. I was made believe I was approved with Nissan Financial or MMAC as stated on the contract. Its been 3 weeks and they have not provided a fair solution to a violation of contract on their part.

  • Initial Complaint

    Date:06/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased used vehicle ~April 16th, 2023 from AutoNation Nissan Marietta. Temp tags for vehicle set to expire May 31st. Called dealership on May 26th to request information on Title status; was informed Title was mailed outside of the 30-day window per O.C.G.A. *****. Title and registration packet was sent to incorrect address; dealership team informed me they "googled it," then sent the packet with no real confirmation on destination, and someone did in fact sign for the packet. Called and visited address they sent it to (State Rep and **************** no one had any information. Called County *************** and lien-holder bank; no information received by either. Called dealership back on May 26th, they informed me they would start the duplicate title process and overnight me a new Temporary Tag. No communication, did not receive new temporary tags. Call dealership back again on June 10th. Dealership cannot provide an updated status on duplicate title process, or confirm whether the previously requested updated temporary tags were received. Says they will contact me on Monday, and ship new temporary tag on Monday. I want to just return the car, because I am moving back to ******** within the next two weeks, and do not want to have to run back and forth to ******** due to their incompetence.

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car into this business for service due to an unknown sound and check engine light being on. i was informed that my car need major repair in the amount of $4000. I paid the fee and received my car back. within a month my car started skipping and i took my car back to this dealership and was quoted a price of $6000 to repair it. I am a woman living off a fixed income and doesnt feel my car was repaired correctly. I addressed my concerns and was informed they can deduct $200 for troubles. I feel my car should not need a total of $10k in repairs within a month. This is the dealership I have taken my car to for almost 2 years for maintenance upkeep. I have a record of service. My car will be paid in full in a few months and the only thing they want me to do is give away my car for a trade in. Please help me!

  • Initial Complaint

    Date:08/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening, I'm notifying this agency(BBB) in regards to a consumer problem that I'm having with AutoNation Nissan Marietta. My ************ Ga's Own approved me for $35K odd + $, for an auto loan on a vehicle;(2020 Nissan Pathfinder) I don't own-have in my possession, which was defective @ that date(07/07/2022. Whereas the check was dispersed, to the above mentioned. At the present the check has been P/U by me (*****************************), as my ************ declined to accept being that the interest rate accrued, and the check is not accurate. This is causing me a major credit issue, mental anguish, also I'm presently working diligent with positive Inquiries on my credit. I've been told misleading untruthful information, through out this process. There's been lots of misrepresentations. The disbursement is incorrect, per Ga's Own ************. I have supporting documents in my email, that I can forward. I'm a Healthcare worker, and presently overwhelmed with this process. I've been InTouch with(AutoNation Corporate - *********************************************************************, #-**************, ******* is the contact). Please assist me with this matter. My contact # is ************...Thanks in advance... ***************************** Sent from Yahoo Mail on Android

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased a vehicle from AutoNation Nissan on or around February 11, 2022, when she purchased the vehicle she signed a Carfax report that states the vehicle had not been in a accident, my daughter had a accident on the vehicle involving deer's, the body shop contacted her to say they were having trouble getting the new bumper on the car due to a prior accident whomever did the repairs on the car did not repair it correctly, she called the manager at AutoNation to inform them of the issue the manager told her the Bodyshop was trying to get over on her, at that time we purchased our own Carfax report it showed the vehicle was in an accident 11/13/2021 three months prior to her purchase, my daughter has spoken with the manager but he has not given a resolution to the problem, the manager told her he put a ticket in with Carfax but we have no proof, in addition I have to pay an additional $2500 to the body shop for them to go back and fix the car properly from the prior accident in order for them to get the bumper on my vehicle, I feel like the prior accident was covered up, what is the time frame for Carfax to update the records, also the report show the airbag was deployed how do I know they are functional, if my daughter had been in an head on accident her and my grandbaby could have been seriously hurt or killed, I need help getting this issue resolved, the Nissan dealership has not offered any help they told my daughter their in the same as as her I disagree. Also the body shop checked the vehicle when they found out the airbag was deployed in the previous accident, there is damage still from that accident,

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