ComplaintsforAshworth College

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been working hard to finish my AA/Vet Tech Program through Ashworth.=, even with the school being in non-compliance with my *** needs as a disabled student. There have been so many problems the last couple of years, now they are losing accreditation and closing the whole school. Currently, I have tried to contact anyone that I can get a hold of to speak to someone at the school, but I have not had any response or support at all. At this point, I do not know how to complete my program and I am running out of time. They took all my scholarship money, and now it's like the school is non-existent for me to finish. I am so close to being done. I paid the school for the education that I am not able to get any support or communication to be able to complete my degree program. This is unacceptable and is impacting my current education and future career.

  

  Business response

  08/02/2024

  BBB Case Number: 22049163
  Student Name: *******************              
  Student Numbers: AC2105118
  To Whom It May ************* welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the Veterinary Technician Associate of Applied Science Degree on June 7, 2021, by submitting a signed enrollment agreement and down payment,
  Ashworth College complies with Section 504 of the Rehabilitation Act of 1973 and the implementing regulations 34 CFR part 104 (barring discrimination on the basis of disability), and the Americans with Disabilities Act ***** of 1990 and the implementing regulations in 29 CFR part 1630 (1991). The school will offer a reasonable accommodation for any qualified student with documented disabilities provided the accommodation does not pose an undue hardship on the school or does not force the school to fundamentally alter the educational course, compromise its academic standards, or place the disabled individual in a better than equal position with nondisabled students.
  The claims ************** makes about Ashworth College closing are false. Ashworth College has made the decision to decommission the Ashworth College Veterinary Technician A.A.S. degree program only.This was effective May 1, 2024. The program will have Voluntary Terminal Accreditation Status through April 30,2026, which means learners will still be able to sit for the **** exam if they complete their program by that date. 
  As ************** is in her final semester with the degree,she does have enough time to finish prior to the Voluntary Terminal Accreditation Status expiring.
  We provided all students in the program notification in May of 2024 of the decommission plan. Students were offered 2 options. The first option was a no-cost transfer into the ***************** College Veterinary Technician A.S. degree program to finish. We would transfer all funds paid to Ashworth College to the Penn ****** Program and complete a transcript evaluation to apply the proper credits. The second option was to continue with the Ashworth Program. Students were advised they had 24 moths to complete all 4 semesters of the program if they chose this option. Students were advised they needed to be completed by 4/30/2026 to be able to sit for the **** exam.
  We are having a member of our Education team reach out to ************** directly to resolve any educational questions she currently has.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  08/02/2024

   
  Complaint: 22049163
  
  I am rejecting this response because:
  Even the letter that he is referring to states students will continue to be supported by the Ashworth College faculty and staff during this teach out period.

  The response does not address the issue that Ashworth College is not supporting the student at all. I receive emails from no-reply, which is not helpful at all and still no interaction with a person. If I transfer to *****************, I will have to repeat classes and externships, I have already been displaced while completing these. Still now, nobody has been able to tell me who my instructor is for my psychology class or how to connect. I have not received any support from anyone at Ashworth as they are unresponsive to my requested needs. The computer program for the psychology class is messed up and not even ****** or ******** can fix it. So ya, I still need assistance, or I need to get an Attorney. 
  Sincerely,
  
  *******************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Between my wife, my daughter and myself, we have called a dozen times and have spoken to acquire transcripts for my daughter so she can move onto college.JMHS claims they do not handle transcripts and instead they are handled by Parchment.As the school my daughter attended they are indeed responsible for delivering the transcripts.JMHS has said they sent the transcripts twice, yet we are not in receipt of them.Parchment claims they have no record of emails being sent.JMHS claims it's a problem with their provider (Parchment), while Parchment claims it's a problem with JMHS.No one knows where the transcripts are. No one knows how to get them.I request receipt of said transcripts.I request a call from an individual to confirm receipt of said transcripts and not to get off the phone until said transcripts are confirmed as delivered.

  

  Business response

  07/25/2024

  BBB Case Number: 21550238
  Student Name: *******************;
  Student Numbers: 2402281ONH
  To Whom It May *********************** am grateful for the opportunity to address ************************ concerns. *************************** officially enrolled in the James Madison High School Program on March 1, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  After reviewing the ordering records with Parchment, our transcript vendor, we located two orders for **********************. Unfortunately, both orders were made with our sister school *****************, and not with the James Madison High School which ********************** was enrolled in.

  As of today, July 25th, 2024, we have corrected this and placed a new order with Parchment under the **** program. We have requested that Miss. Procaccis transcripts be sent to the email address we have on file.Additionally, I have reached out to ********************** via email earlier this afternoon to provide details about the new order and included a PDF version of the requested transcripts.

  We regret the inconvenience and frustration this has caused ******************** and family. Please be assured that we are committed to supporting ********************** in the academic journey and are here to help resolve any issues you may encounter.

  James Madison High School is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer response

  07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the requested documents are now in hand.
  
  Sincerely,
  
  ****************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am filing a complaint against Ashworth College due to their failure to provide timely access to courses and withholding my transcript. I have been enrolled in courses at Ashworth College, and they have consistently delayed providing access to courses after my start date. Additionally, despite repeated requests, Ashworth College has refused to release my transcript, which I urgently need for [state reason, e.g., job applications, further education].These actions by Ashworth College have severely impacted my ability to progress in my studies and fulfill my educational goals. I have attempted to resolve this issue directly with the college without success. Therefore, I am seeking BBB's assistance in resolving this matter promptly.

  

  Business response

  07/17/2024

  BBB Case Number: 21968672
  Student Name: *************************
  Student Number: 24032066Z7

  To Whom It May ********************** appreciate the opportunity to address Ms. ****** concerns. Our records indicate that ************** enrolled in the Ashworth College Psychology Program on March 31, 2024, by completing and submitting a signed enrollment agreement and making the necessary down payment.

  Our mission is to support our learners throughout their academic journey by providing the necessary resources and feedback to help them achieve their goals. We apologize for any delays ************** experienced in ordering transcripts through our third-party vendor, as well as accessing course material.

  We advise learners to enter the Enrollment Number associated with the specific program they are ordering documents for into the third-party system. Using a different Enrollment Number can cause delays or result in transcripts being issued for other enrollments within our educational institutions.

  ************** enrolled in four programs between March 20,2024, and March 31, 2024. This may have caused delays in obtaining the correct records. Three of these programs were withdrawn from, and the $20.00 down payment made during the enrollment process was refunded. The details are as follows:
  March 20: Enrolled in the Ashworth College Psychology Program (240320EV2U) and withdrew on March 25, 2024
  March 28: Enrolled in the Ashworth College *************** Program ***********) and withdrew on March 29, 2024
  March 29: Enrolled in the Ashworth College Marketing Program (240329ZEX7) and withdrew on March 29, 2024

  ****************** current active enrollment is in the Ashworth College Psychology Program (24032066Z7). The transcript for this program was successfully ordered and sent by our third-party vendor, Parchment,on July 11, 2024.
  Regarding ****************** concerns about timely access to courses, our Learner Success and Education team has been in constant contact with her about pending assignments that were preventing her from progressing to the next course. Once ************** selects her elective, our Learner Success team will ensure it is applied to her account and ***** appropriate access.

  We apologize for any inconvenience ************** has experienced and appreciate her patience and understanding as we work to resolve these issues. Ashworth College would like to reassure ************** that we are here to support her during her academic journey and are thrilled she has elected a program to pursue. 
  
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear ***/*****,I am writing to formally demand that USCB Corporation ***************************** and Ashworth College cease all communication regarding an alleged debt associated with Ashworth College, account number **********, which you are attempting to collect.I am asserting that this debt is erroneous and fraudulent for the following reasons:Fraudulent Representation: Ashworth College has falsely claimed that I attended their institution. I have never enrolled, attended, or received any educational services from Ashworth College.Lack of Verification: The debt you attempt to collect has not been properly verified. There is no evidence that I owe any amount to Ashworth College.Legal Rights: According to the Fair Debt Collection Practices Act (*****), I have the right to request validation of the debt claimed, and until such validation is provided, all collection activities must cease.Therefore, I demand that USCB Corporation ***************************** immediately cease all communication regarding this alleged debt. Any further contact from your company on this matter will be considered a violation of the ***** and other applicable state and federal laws.

  

  Business response

  07/08/2024

  BBB Case Number: 21943490
  Name:*************************
  Student Numbers: HA2300021
  
  To Whom It May **************** I welcome the opportunity to address Ms. ****** concerns. On February 20, 2023,Ashworth College received a signed enrollment agreement and down payment from ****** *************************** for the Home Health Aide Career Diploma program.
  
  Under this enrollment, 61% of the program was completed. Due to defaulted payments, the account we referred to an outside collection agency. On July 3, 2024, the outside collection agency returned the students account back to ********************. On July 8, 2024, I emailed ************** directly using the email that was provided to the BBB. This is the same email that was provided to Ashworth College during the enrollment process. I did provide ************** with a resolution to her concern. A letter will also be mailed as requested.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Thank You
  *****************************
  Sr. Escalations Specialist

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My son attended this school to achieve his diploma via James Madison High School.After completing this course all communication within the school stopped, we can only speak with billing, and the online chat can't help with much either. I paid the school tuition in full and my son completed the course. we have tried to register for graduation but received an error message stating the Student ID was not recognized. I Email ************************** as instructed and haven't heard anything back and it's been over a week. graduation is in a month and I'm starting to think this school is a scam , how can you only speak to a live person to make a payment, seems scammey

  

  Business response

  07/05/2024

  BBB Case Number: 21932833
  Name:*******************************
  Student Numbers: JM2304959
  Student Name *************************
  
  To Whom It May **************** I welcome the opportunity to address Ms. ******* concerns. **************** enrolled **************** into the James Madison High School diploma on May 22, 2023, by submitting a signed enrollment agreement and down payment.
  To be eligible for the 2024 Graduation Ceremony, students needed to meet all academic requirements and financial obligations to be placed in full graduation status.The Graduate Registration must be completed and paid by July 1, 2024, at 5:00 p.m. EDT, or before the event sells out.
  We do apologize for the timeframe on responding back to the Graduation email regarding Mr. ******* registration error. We will reach out to Mr. and **************** regarding their registration. 
  The registration for the 2024 Graduation Ceremony was made available on a first-come, first-served basis and unfortunately, we have reached capacity. We encourage all graduates who cannot attend to sign the Yearbook and look out for information about celebrations in the future.
  
  Ashworth College & James Madison High School are devoted to the educational advancement and satisfaction of all our students.

  Respectfully, 
  *****************************

  Sr. Escalations Specialist

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently graduated with an Associates Degree in ************************* at Ashworth College in May 2024. I enrolled into the bachelors program for ********************* May 2024. 1st issue-I have provided all of my transcripts. I did not receive credit for Semester exams 1,3,4. I have made endless call, made cases, sent emails, and chat conversations with no resolution. I am being told to send and email and someone will reach out to you 2-4 business days with little to no response. This has been ongoing for 1.5 months. 2nd issue-I have signed 2 enrollment agreements since 5-2024. I have not been able to take 1 class. They are automatically taking my payments. I do not have any access to any classes. Anytime that I call in I am being told that someone will call me back. One person called me back. She stated she would help me. I have not received a response or a resolution. I have initiated several support cases they close them out and I have not had any resolution. I have been told they will submit a case to IT, no response or resolution. I was told a supervisor would reach out to me no response no resolution. When you contact the school they will send you from one person to the next, one department to the next, with no resolution. They tell you email this department and they will respond back to you. They dont. They just close out your case as if the your problem is solved. This in unethical.

  

  Business response

  07/02/2024

  BBB Case Number: 21908875
  Student Name: ***********************
  Student Number: 231120NQQW

  To Whom It May *********************** embrace the opportunity to address Ms.Millers concerns. Our records show **************** enrolled in Ashworth College,Healthcare Management Program on May 20th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  Our mission is to support our learners through their academic journey by providing the necessary resources and feedback to help them achieve their goals. **************** submitted a transcript for evaluation of potential transfer credits from a previous ******************************** of ********** Excellence completed the evaluation

  **************** has been awarded 60 transfer credits based on her previous coursework. However, for Terms 3 and 4, there are specific courses for which transfer credits have not been granted, and she will need to complete these courses.

  In Term 3, **************** needs to complete the Humanities/Fine Arts elective and College Algebra for Term 4. Since she did not receive transfer credit for these courses, she also did not receive credit for the Semester Exams in Terms 3 and 4. Please note that ******** Exam credits cannot be awarded for incomplete terms.

  Once **************** completes the required courses, she will be eligible to take her Semester Exams for each term. Upon successful completion, she can then proceed to the next term in her academic program.
  We understand ******************** concern about needing to complete one course per term. Our Education Team and Learner Success Team are dedicated to assisting. We highly encourage learners to utilize the Student Portal, where they can access the Support and Resources Panel. This panel offers valuable resources and our ************ which can further assist ***************.

  Ashworth College would like to reassure **************** that we are here to support her during her academic journey.
  
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer response

  07/06/2024

   
  Complaint: 21908875
  
  I am rejecting this response because: this is resolving only a portion of my complaint. I need my other issues resolved. I have called, had chats, and had multiple cases submitted. I also have emailed student concerns @ashworth and I have not had a resolution. I was told 1.5 weeks ago by student concerns department that they are reviewing my case and someone will contact me. No one has. Situation 1: I am not able to enroll in any classes online. All of the classes are locked. I was told that there is a glitch in the system/platform and IT will correct it with in 3-5 business days. The 5th business day was 7-5-24. It was not corrected. My cases keep getting closed with no resolution. When I speak to someone, they tell me to wait another 3-5 business days and nothing happens. Situation 2: I have 2 pending enrollments for Semester 1 & 2 that I am making payments for. I have not been able to start one class. I transferred all of the classes in for Semester 1&2 but I still have a balance. I just graduated with an Associate Degree with Ashworth in ************************* in May. Why do I have to repay for the same classes again? No has followed through to make sure my account is corrected. Every time I speak to someone I get a different answer. I need help to get this corrected immediately. I never had any problems with the Associates Degree. Ashworth has been ignoring my issues and concerns. 
  
  Sincerely,
  
  *********************** ************ **********************

  

  Business response

  07/15/2024

  BBB Case Number: 21908875
  Student Name:  ***********************
  Student Number: 231120NQQW

  To Whom It May ********************** appreciate the opportunity to address ******************* concerns. We recognize that there was some confusion regarding her required course for Term 3, which led to her being enrolled in a future semester. Our Learner Success Advocate team has been collaborating with our Technical Support team to resolve this issue.

  I am pleased to inform you that **************** has now been successfully enrolled in the correct term, Term 3. This adjustment will enable her to complete the necessary elective, progress to her semester exam, and subsequently move on to Term 4.

  Our Learner Success Advocates have made several attempts to reach out to **************** to confirm the correct course enrollment.After successfully connecting with her on July 12th, 2024, our team promptly added the course.
  Furthermore, we have made adjustments to ******************* account ledger. A refund of $728.00 has been processed for the payment made for Term 4, which was due to **************** after applying the transfer credits. Additionally, an adjustment of $728.00 was made to Term 3 for transfer credits, reducing the balance for Term 3 to $408.00.

  I sincerely apologize for the inconvenience *************** has experienced. We hope to restore her trust and assure her that Ashworth College is committed to supporting her successful academic journey.

  Sincerely. 
  ***********************************

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you for making all the corrections to my account. 
  Sincerely,
  
  ***********************

• Initial Complaint

  06/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In January I signed up for a Business course to complement existing Associates. Due to time constraints I was not going to be able to do the course. In February I submitted a ticket through the portal to cancel and refund tuition. Ticket was closed February 13th (Ticket *******), did not hear anything else. Ashworth refuses to include text in the email as to what was in the ticket, and the "closed" indicated the request was completed. April, I start getting what I assume are collection calls (they don't say collection, but there's no other logical reason for them to be calling), caught by spam filter (so I knew nothing about it) and since Ashworth refuses to just send an email or regular mail when trying to reach me, I don't know what's going on. No, I will not waste 10 minutes fighting the portal. If they need to reach me, email and mail both work.

  

  Business response

  06/17/2024

  
  BBB Case Number: 21854684
  Student Name: M **** *********        
  Student Numbers: AC2103745
  To Whom It May ***************** welcome the opportunity to address Mr. ********** concerns. Mr. ********* enrolled into the Management Bachelor of Science Degree on August 31, 2021, by submitting a signed enrollment agreement. Mr. ********* withdrew from the program on November 16,2021. Mr. ********* requested to have the program reinstated on January 12,2024.
  On February 11, 2024, Mr. ********* submitted a request to be withdrawn from the program for the second time. On February 13, 2024, Mr. ********* was replied to advising that the account is closed and that there is a contractual cancellation liability of $283.40. This message was available to Mr. ********* via his portal. I will provide a copy of this interaction.
  A review of Mr. ********** account did show that his cancellation process did not correct his terms to the $283.40 liability. I reclosed the account on June 17, 2024, and verified Mr. ********** account was closed properly. Mr. ********* will need to settle his financial responsibility with the school.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  06/20/2024

   
  Complaint: 21854684
  
  his cancellation process did not correct his terms to the $283.40 liability.
  

  your reps screwed up.  The next best step is to remove this in good faith due to the error made AND no email or letter sent regarding any of this.
  
  Sincerely,
  
  M **** Leicester

  

  Business response

  06/20/2024

  BBB Case Number: 21854684
  Student Name: M **** Leicester        
  Student Numbers: AC2103745
  To Whom It May ***************** welcome the opportunity to address Mr.Leicesters concerns. As we acknowledge that the terms did not originally lower to the contractual cancellation terms, Mr. ********* was still advised of his cancellation liability. The account liability was corrected. Mr. ********* will be responsible for the terms of his enrollment agreement.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  06/24/2024

   
  Complaint: 21854684
  
  Ashworth admits they screwed up yet refuses to fix the issue.

   

  I am instructing BBB to close with the reason that Ashworth refuses to participate in the mediation process and has NOT acknowledged their error.
  
  Sincerely,
  
  M **** Leicester

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This school took my entire tuition and will not let me take my certification exam for CEHRS. They said you have to pay off the program in full in order to qualify for the test. Now that I have, they still won't approve it. After multiple attempts to contact both them and the **** I am being ignored after paying nearly $1000. This money-driven school steals from students regularly and needs to be held accountable for their incompetence and unethical treatment of students.

  

  Business response

  05/21/2024

  BBB Case Number: 21731379
  Name: ****************
  Student Numbers: ER230003
  To Whom It May ***************** welcome the opportunity to address Ms. **** concerns.Ms. ***. enrolled into the Electronic Health ****************** Career Diploma program on January 10, 2023 by submitting a signed enrollment agreement and down payment.
  Ms. **** account started the Graduation status process on April 25, 2024. Once in Graduation status, students can reach out to our Professional Services team to get started with their certification exam.
  On May 13, 2024, the school received a message from Ms. *** that did not consist of any questions and was asked to provide more information on May 15, 2024.
  On May 16,2024, Ms. *** was advised to reach out to our Professional Services team to setup her exam.  On the same day, Ms. *** advised that she was having issues sending emails to the Professional Services team.
  The Professional Services team received their first email from Ms. *** on May 16, 2024. This email, unfortunately, was sent to the spam folder. Ms. **** second email to the Professional Services was sent on May 17, 2024. Ms. *** was responded to on May 20, 2024. Ms. *** was advised that her NHA application request, placed on May 16, 2024, was approved.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my issue is paid this school and they locked me out I tried to contact the school over 50 times not one time did I get assistance every time you call it 5 to 10 days wait to call again same thing still have not started one class yet and they got my money they put it into IT ten days ago still got no help this issue been going on ******************************************************************************************************************************************** an I get no help refund my money or open classes for session 5

  

  Business response

  05/10/2024

  BBB Case Number: 21692392
  Student Name: *****************************
  Student Number: 231223LR6H
  To Whom It May *********************** am appreciative of the opportunity to address Ms. ******* concerns. Our records show **************** enrolled in Ashworth College, ************************* Program on April 9th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  **************** has been in contact with our Learner Success advocates regarding her ability to access her account. As of this morning, *************** spoke with a member of the team to review any outstanding technical issues.**************** was eligible to enroll in her next semester, which was the explanation of the coursework not being available.

  All prior semester coursework was completed, or **************** was awarded Transfer Credits from prior learning. We are thrilled to have *************** proceed with the ************************* Program at Ashworth College.

  We deeply apologize for any inconvenience **************** has endured thus far, and we are dedicated to ensuring ******************** successful completion of her academic journey.

  Ashworth College is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ashworth College is a scam. My student ID is ********. I signed for Basic Accounting class. This college offers only an e-book in exchange for the money. No an instructor or other help. The part of the class was a free Bookkeeping Certificate Exam. After I finished this class, I contacted the college to issue me a voucher to take an exam. It took me many attempts to contact the college and receive a voucher for the exam. Unfortunately, the college sent me an outdated website for scheduling an exam and wrong voucher. Again, I have tried to contact the college many times, five times, but they have not responded to my e-mails at all. No phone service/talk to a person directly is available. I made two online appointments. One was cancelled without an explanation. The second was painful. The person, *****************, recommended to continue to write e-mails and threaten me four time to terminate our conversation because of my questions. I am waiting for my questions to be answered : a correct website to schedule an exam and correct voucher , for a month. No response from the college. Please help.

  

  Business response

  05/07/2024

  BBB Case Number: 21658202
  Name: *******************************
  Student Numbers: A1900188
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. ****************** enrolled into the Basic Accounting Career Diploma program on September 30, 2019, by submitting a signed enrollment agreement and payment in full. Ms. ******* graduated from the program on December 19, 2023.
  We do apologize to ****************** for providing her with the wrong exam codes previously.As of May 7, 2024, ****************** was provided with the voucher for the correct bookkeeping exam. We wish Ms. ******* the best of luck with taking the exam.   
   Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the response had an inaccurate information. Originally, the college issued a wrong voucher. After the complaint and emailing back and forth, the college, finally, provided a correct voucher.
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩