ComplaintsforAshworth College

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had 2 debt collections pop up on my credit report for Ashworth Collage, I have no idea who they are nor have I attended this school, I have zero dealings with them. I found out about this when I went to finance my daughters hearing aids and they pulled my credit. I reached out to the debt collection agency used-listed on the Credit report ***************** Services llc). they informed me it originated from some one in **. I do not live in **. So I'm not sure if this is True identity theft or some one type in the wrong SSN. ether way Ashworth Collage has messed up my credit for a debt i have nothing remotely to do with at a time I needed my credit for my daughters hearing aids. a ****** search show this is has happened to others with Ashworth before. I have filed a police report and dispute with the credit agency. They need to do better with there book keeping and records etc. I look forward to them correcting this in a timely matter

  

  Business response

  05/02/2024

  BBB Case Number: 21649038
  Name: ***********************
  Student Numbers: unknown
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. On May 2, 2024, I emailed **************** directly to try to gather more information. I was unable to locate the direct account **************** was referring to. I will continue to support ****************, pending his reply.  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Cant access course content. Cannot access support ticket system. Cannot access chat through student portal. Cannot reach Support. Cannot access textbook. See attachment. Student ID **********

  

  Business response

  04/22/2024

  BBB Case Number: 21579667
  Name: ***********************
  Student Numbers: 23907925
  To Whom It May ***************** welcome the opportunity to address Mr. ***** concerns. ************ enrolled into the Paralegal Studies Career Diploma program on April 6/2024 by submitting a signed enrollment agreement and downpayment.
  ************ was contacted on April 22, 2024, to address the information provided to the BBB. ************ advised that he did have access to his textbook at the time and we did address a concern with a retake exam. ************ was satisfied at the end of the conversation.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by Ashworth College in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in this matter.
  
  Kind regards,
  
  ***********************

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submit a ticket to withdraw my minor student on 11/15/23. I was told that if she withdrew, there would be an early cancellation fee of $194.90. I assumed I would receive a bill for this and never did. I then in February 2024 began getting phone calls from a third party regarding the $194.90 demanding that I make a payment over the phone. I advised them that I had never received a bill and that I would prefer to be contacted by Ashworth. The person I spoke with stated that they would mail me the bill, I gave them my current address to mail it to. I never received the bill. Then on 4/8/24 I receive a collection attempt in the amount of $1675 on behalf of Ashworth College. I still have yet to receive any communication, nor any bill via mail explaining these charges. To this day I have not received any itemized bill showing proof of these astronomical charges, nor have I received any communication from Ashworth themselves. I want this debt collection removed and for the cancellation fee of $194.90 to be sent to me via mail with payment options listed.

  

  Business response

  04/10/2024

  BBB Case Number: 21550501
  Name: *************************
  ******* Numbers: JM2307168
  ******* Name ***************************
  To Whom It May ***************** welcome the opportunity to address **************** s concerns.  **************** enrolled ***************** into the High School Diploma program on August 17, 2023, by submitting a signed enrollment agreement and down payment.
  The last payment made on the account was on October 20, 2023. Past due notices were sent multiple times. The letters were dated 11/27/23, 12/12/2023, 1/1/2024, 1/21/2024,and 2/10/2024.We also sent email notification on payments on 10/18/2023, 11/24/2023, 11/27/2023, 12/12/2023, 1/1/2024, 1/22/2024, and 2/12/2024.  Due to defaulted payments, the account was turned over to a to a third-party collection agency for the full program price.
  On November 15, 2023, **************** submitted a ticket to inquire on withdrawing ***************** from the program. **************** was replied to the same day and advised of the cancellation terms at that time and was advised on how to pay this liability.**************** was advised that the account would remain open until we heard back from her. On November 20, 2023, a reply was sent to **************** stating they were closing the ticket due to inactivity and to schedule an appointment with ******* Services if they needed further assistance.
  *************** did not contact the school until April 8, 2024. During this interaction *************** stated she sent a request to cancel the account and it was sent to collections. **************** was replied to on April 9, 2024, advising that she did not reply to her initial request confirming the cancellation and making her payment.
  On April 10, 2024, I closed out the account according to the contractual terms. This will include any late fees and agency fees. **************** will need to speak to the collection agency regarding her financials. The agency will be notified of the cancellation terms.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/12/2024

   
  Complaint: 21550501
  
  I am rejecting this response because:
  
  You are claiming that letters were sent, but Ive not received a single letter nor email regarding any of this. If a customer requests withdrawal, the student she be withdrawn upon that request. There was never any form nor letter sent to me. I never received a single bill for any charges either. The ONLY thing I received via mail was a collection notice. Where is the proof of these emails and letters that were supposedly sent? In addition why was I told there would be a cancellation fee of $194.90 yet I never received a bill or statement for that either. There was zero communication that if account was left open, it would also accrue additional charges. I was under the impression Id be responsible for the cancellation fee only. Again, I requested withdrawal and that shouldve been done immediately upon my request. 
  Sincerely,
  
  *************************

  

  Business response

  04/12/2024

  BBB Case Number: 21550501
  Name: *************************
  Student Numbers: JM2307168
  Student Name ***************************
  To Whom It May ***************** welcome the opportunity to address **************** s concerns. The ticket screenshot **************** provided the BBB shows that we advised the account would remain open until a response was provided back to us confirming the cancellation.
  As stated, we have sent out emails and letters regarding the debt. Due to non-payment, the account did receive late fees and collection fees.
  As an act of good faith, I am having the account removed from collections and will remove the late/agency fees.**************** will owe a cancel liability of $194.90 on the account. **************** will need to speak to the school directly to resolve her financial obligations.
    
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Changed what was going to be a payment plan into paying in full.Initially charged $70....but then follow'd up with a full payment.Expected a refund of that $70 but it never came. That was now a month ago.Customer service is non-existent.You call and get transferred to their customer service department and just sit on hold unless you get hung up on.

  

  Business response

  04/12/2024

  BBB Case Number: 21550238
  Student Name: *******************;
  Student Numbers: 2402281ONH

  To Whom It May *********************** am grateful for the opportunity to address ************************ concerns. *************************** officially enrolled in the James Madison High School Program on March 1, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  On February 29, 2024, ********************* was also enrolled in the James Madison High School Program by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements. This enrollment was withdrawn.

  The withdrawn account is the account that the concern is regarding. There was a down payment of $70.00 made. I am happy to report that the $70.00 has been sent for a refund, and to allow 2 business days for processing.

  James Madison High School is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  
  

  Customer response

  04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  How quickly a business can move once the BBB is involved.  Prior to this, 2 days, turned into 10, turned into 14, etc.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ASHWORTH COLLEGE, I do not have a contract with Ashworth College, they did not provide me with the original contract as I requested.

  

  Business response

  04/09/2024

  BBB Case Number: 21547687
  Name: ***************************  
  Student Numbers: JM2016258
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the High School diploma program on December 30, 2020, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  ************** provided us with her previous transcripts to have an evaluation completed for transfer credit. As of April 9, 2024, ************** has completed 43% of the program. We do reflect that Ms. ****** account is paid in full. This does match with the screenshot she provided to the BBB reflecting the final payment of $1662.74.
  Due to previous defaulted payments, Ms. ****** account was reported to a collection agency in the past.Ms. ****** account is not currently in collections, but we did reach out to the agencies to have them review Ms. ****** claims. Ashworth College does not directly add the debt to Ms. ****** credit report, this is done by the collection agency. ************** will need to allow time for the agencies to review their records.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The issue started on 3/23/24 when I had completed my course. I have been on & off with this school mainly because work & life balance. I finally decided to work towards finishing my degree, so I finish the course I had open & it stated wait about 3-4 days for your grades & to move on to the next course. I waited a week then went on to their ******** was told to pay $50 to re-activate the acct (even though nothing on the dashboard stated other wise). Since then I have tried their chat several times & scheduling calls which of course the last one I did not even get a call as it was an issue supposedly with the time...but on their scheduling you choose the time. Well they set me up to pay $1224 on an enrollment agreement even though I paid this school off back on 9/20/15 in the amount of $3600. Also after that I have paid for 3 re-activations at $50 each. I am asking to review all of the courses in this new contract and to adjust the acct because I was never notified that my degree changed from ************************** to *************** Administrative and now some of those classes no longer are on the list, I want them to be added to all the elective courses so that would cut down the time frame and adjust the amount IF I have to pay something even though again I have already given $3600 of my money to this school. I have been waiting for a week to have someone go over the email I sent and to do this adjustment and you can not reach anyone by phone and chat people do not even know what to do. I just want to finish to get the degree but, I have done 10 extra classes that are not listed on this new degree and I want the contract to be adjusted by crediting those courses. Also on the dashboard even though the enrollment agreement says $1224, I can not continue to the next course until I confirm to pay $1745??? WHY is this amount different as well. I don't know if this school was bought out but they are acting shady.

  

  Business response

  04/10/2024

  BBB Case Number: 21543354
  Name: *******************************
  Student Numbers: AC1003312
  Student Name ***************************
  To Whom It May ***************** welcome the opportunity to address ************** s concerns.  ************** enrolled into the ************************** of ******* Science on 3/31/2010. ************** requested to be switched to the ********************* Associate of ******* Science on June 22, 2010.
  ************** did request to be switched back to the ************************** of ******* Science on June 11,2018. Towards the end of March 2024, ************** contacted the school as she was unable to start new courses. A request was submitted to see why ************** could not proceed to her next semester and a review was completed. Ms. ****** program was no longer offered, and she could not continue with that degree.  All courses up to this date were paid for.  
  On April 1, 2024, ************** spoke with a Student Advocate who advised ************** that her program was no longer offered and that she would need to re-enroll into a new program. The Advocate did mention to ************** that there is a $50.00 transfer fee.
  The Advocate did initially place ************** into the ************************* Associate of Science on April 1,2024. ************** would have received the initial next semester enrollment agreement for that program. ************** submitted a chat to the school and advised that she was not in the correct program. On April 1, 2024, ************** was enrolled into the ************************* Associate of Science.
  As of April 10, 2024, ************* has 9 courses completed toward her program of study. We reviewed Ms.****** account and cannot award any more credits.
  If ************** would like to continue with her new degree, she will need to sign the next semester application for the next 5 courses. The price on her enrollment agreement will be the correct price. As an act of good faith, we are refunding ************** the transfer fee. Please allow time for processing. 
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/15/2024

   
  Complaint: 21543354
  
  I am rejecting this response because: Sorry but this is unacceptable, I did receive the $50 transfer fee back however the fact that I am not getting at least the classes that I took under the ************************* degree credited back or used to cover the "electives" is not fair at all. I currently took 4 classes under the Human Resource degree that are currently not under this new degree (Business English (C02V), Introduction to Psychology (C04V), Business Communication (C05V), and Business Law (C17V). I paid and passed those 4 classes that were on the original Human Resource degree and for whatever reason you took it off now? Again I never received a letter, and email..nothing in regards to these changes and I will not accept that not only you keep my money, not give me credit for those classes but pay even more to do more classes. Again what I want is a credit at the very least for those 4 classes either discounted on the total I am being charged or credited as an elective. I am not even discussing the other 6 classes that I originally had taken under the medical. I am just discussing the 4 classes that were originally in the Human Resource course to begin with.
  
  Sincerely,
  
  *******************************

  

  Business response

  04/15/2024

  BBB Case Number: 21543354
  Name: *******************************
  Student Numbers: AC1003312
  Student Name ***************************
  To Whom It May ***************** welcome the opportunity to address ************** s concerns. As previously stated, ************** has 9 courses that have been applied towards the ***************************** Associate of Science Degree. ************* did pay off her previous courses but will need to continue to pay for the remaining required courses.
  The 9 courses that ************** will not need to take or pay for in the ***************************** Associate of Science Degree are:
  Business English
  Introduction to Business
  Principles of Management
  Human Resource Management
  Introduction to Psychology
  Business Ethics
  College Mathematics
  Business Communications
  Business Law.
  If ************** would like to continue with her new degree, she will need to sign the next semester application for the next 5 courses. The price on her enrollment agreement will be the correct price.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/15/2024

   
  Complaint: 21543354
  
  I am rejecting this response because:

  As stated on page 2 of 6 of this contract that I am being asked to sign, it shows the cost of $1745, instead of the $1274. Also it states estimated total cost for the program $7154. For the fact that this is a binding contract I need for this contract to state the $1274 and that it states that the $3600 I have paid has been minus out of this cost. Technically based on the number of classes it should be 2 semesters, not 4. If I can receive an update to the contract then I will sign, but I do not feel comfortable in being told one thing but signing something else. This is exactly what started the problem in the first place what I am being told is not on the black and white document and I have attached a copy of the agreement that you now want me to sign.

  Thank you 

  2. PAYMENT SCHEDULE
  Your total cost is $1785, which includes Tuition Charge $1745, Shipping Fee $40, Finance Charge (as described in the Truth in Lending
  Act Private Educational Loan Approval Disclosure below), and the amount of your rollover balance from previous semesters, if
  applicable. Books and Supplies are included in the cost of Tuition.
  You chose our ******* standard payment schedule. Under this plan, you agreed to pay $1 as your initial payment by card and $59
  each month for 30 months plus a final payment of $14 towards your total price of $1785.
  The estimated total cost for your entire program is $7154

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been attending ashworth since 3019 for veterinary technician program. From day one you cant reach instructors, no one returns calls. On extern, you get bit picked for stupid things that arent even on the grading sheet, takes literally a month to grade one thing to have it done over and over. I was put on academic review for switching dates (when you redo an assignment the date changes that you turn it in which makes zero sense. I was told I falsified signatures which I never did, signature always stayed the same lol. I even have my boss (veterinarian) have my back and let yhe school know hey I didnt forge anything and have been busting my a** completing the extern assignments. I cant get a hold of anyone to talk about this issue they just said ur gone, appeal it. Ridiculous! They dont care about education only money. They didnt even listen to a word I had to say. All this edu action wasted?? Im just trying to get my license I havent done anything wrong and everyone needs to know ashworth is a sham and doesnt care about you. Finish the job or refund my money

  

  Business response

  04/05/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns.************** enrolled into the Veterinary Technician Associate of Applied Science on October 14, 2019, by submitting a signed enrollment agreement and down payment.
  On October 4, 2024, Ms. ***** was dismissed from the school by the ********************* due to code of conduct violations. Per, the student handbook, students who are dismissed by the ********************* have 10 days to file their appeal. Ms. ***** will need to follow the appeal process. Ms. ***** was provided with the appeal form when she was notified of her dismissal. ************** is invited to provide as much information as possible with her appeal to support her position.
  The student handbook can be located at *******************************************************************************************************************************
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/08/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:
  You said you dismissed me o Tiber 2024. Thats a future date.  Im complaining because no one ever told me details as to why this happened/. You can even get the dates correct. Which is one reason I am on academic probation-something you just did as well. 
  Sincerely,
  
  *************************

  

  Business response

  04/09/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. I do apologize for the typo in my original response. Ms. ***** was dismissed on April 4, 2024 due to code of conduct violations. As Ms.***** was advised, she must appeal the decision. Ms. ***** has until April 14, 2024,to have her appeal submitted. Once the appeal is reviewed, we can provide Ms.***** with her results and be able to answer her questions.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/09/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:

   

  my issue is that Ive contacted your school numerous times and no one replies.  How can I appeal something when I dont know the details.  Ive emailed everyday. You can respond on BBB, can you please reply to my emails, save time. Its very frustrating that I cannot reach you yet you reply daily to this.  Please reply to my emails and give me the details of what is going on so I can properly appeal 
  
  Sincerely,
  
  *************************

  

  Business response

  04/12/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. ************** was emailed with the direct information regarding her dismissal from the school on April 11. 2024. ************** will need to send her appeal back to the email that she received the initial notice. Ms. ***** is on a timeline to file her appeal.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/16/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business response

  04/16/2024

  BBB Case Number: 21534291
  Name:*************************
  Student Numbers: AC1910456
  To Whom It May ***************** welcome the opportunity to address Ms. ***** concerns. Ms. ***** provided the BBB with a blank response to their rejection. As previously stated, Ms. ***** was provided with the direct details she requested. As Ms.*****s only option would be to appeal the decision, we did extend her appeal deadline to April 22, 2024. ************** has replied to our emails but has not submitted her official appeal.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/19/2024

   
  Complaint: 21534291
  
  I am rejecting this response because:

   

  the school never told me any of this before deleting my account.  Cannot call or email to reach anyone.  No support. Instructions cannot be reached and do not grade anything. Not sure what their job is. Declining Ashworths response as its not covering what I said. Why did no one reach out? Why cant I get a hold of anyone including instructors? Why does it take my instructor over a month to grade. This school is a joke and I wasted 4 years to get nothing.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have two students currently enrolled with their online private high school. In July and August I changed their curriculum from college prep to general studies. They then added $1599 to each of their balances and refuse to correct it. I have made numerous phone calls and emails and they won't fix it. Student 1 is ***************************** JM2205320 and student 2 is ********************* JM2205321.

  

  Business response

  04/03/2024

  BBB Case Number: 21520716
  Name: *****************************;    
  Student Numbers: JM2205320  JM2205321
  Student Names ******************* *****************************
  To Whom It May ***************** welcome the opportunity to address Mr. ******** concerns. ****************** enrolled ***************************** and ******************* into the High School Diploma program on May 11, 2022, by submitting 2 signed enrollment agreement and downpayments.
  On July 18, 2023, ****************** elected to swap both accounts from the College Prep Track to the General Diploma. There was a glitch in the system when the accounts were swapped, and an additional invoice was added to the accounts.This was corrected on April 3, 2024.
  An updated account statement was emailed to ****************** regarding the current balance on both accounts. We do apologize for the technical glitch.
  
  James Madison high School is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  03/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The official transaction took place in late 2021. I filed a support ticket through the business in December 2021. There was no official resolution. Ashworth then began showing up on my credit report through multiple bureaus. After making my case, 1 bureau was able to take the account off of my credit report- however another is still showing the account, despite the fact Ashworth is a full blown scam. They also state I owe them an absurd amount, even though I never completed a semester after learning the credentials were not valid.

  

  Business response

  04/01/2024

  BBB Case Number: 21509356
  Student Name: Baileigh Gentry            
  Student Numbers: AC2110777
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. **************** enrolled into the Psychology Associate of Science Degree on December 13, 2023, by submitting a signed enrollment agreement and down payment.
  On December 20, 2021, **************** submitted a ticket inquiring on opening her next set of lessons in her second semester. ****************** ticket was responded to the next day advising **************** that she completed her semester 1  courses but needed to take her required semester exams before starting their next semester. **************** was advised that she still needed to submit a ******* form and was provided with the ******* nomination form. To date, **************** has not completed her semester exams, nor did we receive a ******* nomination form.  I will provide a copy of the ticket.
  Due to defaulted payments, ****************** account was turned over to a third-party collection agency multiple times. As **************** has not withdrawn from her program, the full tuition was reported. If. **************** would request to withdraw from the program, her account would be closed out according to the terms of the agreement. I will send **************** an email inviting her to request her withdrawal.  At this point, if we receive a response back, we will close out Ms. ******* account according to the terms of her agreement. Ms. ******* account will remain in collections.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/01/2024

   
  Complaint: 21509356
  
  I am rejecting this response because: 

  
  Your response, while timely, fails to address the fundamental issues at hand. 
  Firstly, your assertion that I failed to submit the ******* form is misleading. 
  Let's be clear: I was never made aware of its existence or necessity. Should you state I was, my response will be I was not- because, I was not. I also realized Ashworth was a full blown "bait and switch" scam- which, from one human to another, you know as well. I get your doing your job- but let's be real here. 
  This is why I cut all ties. 
  I also attempted to call multiple times to no avail. I was ultimately told I could not open the next semester, not because of an exam, but because I needed to pay a 'tuition' that was seemingly due out of nowhere.
  That being said-
  This lack of communication on your part speaks volumes about the transparency, or rather the lack thereof, within your institution. 
  Furthermore, it's evident that my dissatisfaction is not an isolated incident. Numerous individuals have voiced similar grievances against Ashworth, underscoring the systemic problems deeply rooted within your organization. Your continued disregard for student concerns and satisfaction is both appalling and unacceptable.
  
  
  I want to make it abundantly clear: I demand immediate withdrawal from your program and the expeditious removal of any derogatory marks from my credit report. Failure to rectify this situation promptly will only serve to further tarnish your already tarnished reputation.
  
  
  In other words- it's high time Ashworth College acknowledges its wrong doing and takes concrete steps to address the concerns of its students. Anything less would be a blatant disregard for integrity and decency.

  put simply: WHAT YOURE DOING IS WRONG! Taking advantage of people simply trying to further their education is truly immoral.

  
  Sincerely,
  
  Baileigh ******

  

  Business response

  04/01/2024

  BBB Case Number: 21509356
  Student Name: Baileigh Gentry            
  Student Numbers: AC2110777
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.  The Screenshot I provided in my original response was taken directly from Ms. ******* student portal. ****************** ticket was replied to the very next day, **************** was also provided with the link to the ******* nomination form. We did allow **************** to take some exams in her next semester after we responded to her ticket. **************** submitted her last exam on December 27, 2021. The school has not heard from **************** since this point.
  On April 1, 2024, **************** replied to my email with her request to withdraw from the program.Ms. ******* account was closed out according to the terms of her enrollment agreement. As Ms. ******* account is placed with a Third-Party collection agency, we sent a request to the agency in order for them to update Ms. ******* liability to her cancellation liability. **************** will need to speak to the agency directly regarding her financial obligations. 
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  04/01/2024

   
  Complaint: 21509356
  
  I am rejecting this response because:
  
  Your response continues the dismissive tactics of Ashworth College.
  Providing a screenshot from the student portal does not absolve you of your responsibility to communicate important requirements like the ******* form- again, I was advised it was a tuition issue, not a ******* issue- I never saw the '*******' message I suppose, however I also received no further communication. 
  
  
  At the end of the day, the exam nor the ******* is why I chose to withdraw from Ashworth, so let's not get sidetracked.
  Referencing the student handbook and accreditation status is irrelevant to deceptive enrollment practices.
  
  
  I demand transparency on any liabilities and immediate action to rectify the situation. Passing the buck to collection agencies is unacceptable. I expect a comprehensive resolution, including the removal of unjust liabilities and cessation of collection efforts.
  
  Sincerely,
  
  Baileigh ******

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 1, 2024 I enrolled in a program with Ashworth. I was able to access my online portal once with the temporary password given. I was then locked from my account. I have been in contact with the school since this issue started, but have gotten nowhere. I was also informed that my transcripts were never sent, but after recieving screenshot verification from the sending institution, it is apparent the transcript was sent. I HAD NOT STARTED THE COURSE AT THIS TIME YET. Due to the multitude of issues and the apparent lack of care with the advisors I had contact with, I decided this institution is not one to spend multiple years on a program when their student services are so lackluster.I have been called three times a week for the past 3 weeks over the "CANCELLATION FEE" for not finishing the program. I did not start the program. I have not been able to access my account. I have not been able to be placed in contact with anyone willing to help. I was given an email address to submit my appeal of the fee, and have sent an email every three days for the same three weeks asking someone to contact me and they have not, but i still continue to recieve collection calls, but these people are unable to transfer or direct to the proper department. I was told "they (the department with no name, i asked specifically who "they were")" would contact me within ***** hours. It has been three weeks. I have spent the past 3 weeks calling every other day to reach someone willing to help me.

  

  Business response

  03/20/2024

  BBB Case Number: 21454440
  Student Name: **************************;            
  Student Numbers: AC2400435
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. **************** enrolled into the Veterinary Technician Associate of Applied Science Degree on February 1, 2024 , by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  Reviewing ****************** account, we do not have any tickets submitted by him and we have received only one email from ******************* to the Education inbox. The email was dated 3/19/2024 and **************** was replied to on the same day. We do not reflect any communication from **************** regarding transcripts. To date, Ashworth College has not received ****************** Transcripts.
  On March 6, 2024, ************** spoke with a school advocate and requested to withdraw from the program. At the time, Mt. ****** was advised of the contractual cancellation terms. All terms are located on the enrollment agreement and can be locate at ************************************************************************ .
  If a student were to cancel within the first five days of signing the enrollment agreement, they are entitled to a full refund. After the first five days being enrolled but before taking any lessons, the student is responsible for any Non-Refundable Fees + Registration Fee. **************** will currently owe a liability of $205.00.  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  03/20/2024

   
  Complaint: 21454440
  
  I am rejecting this response because:
  
  it is nice that you can formally respond to a BBB complaint however I have yet to speak to an actual representative from the school directly nor has the school responded to my emails. 
  

  I do not intend to accept this response as it is misleading and incomplete. 
  Sincerely,
  
  **********

  

  Business response

  03/20/2024

  BBB Case Number: 21454440
  Student Name: **************************;            
  Student Numbers: AC2400435
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. As previously stated, **************** enrolled into the program and withdrew beyond the first 5 days of enrollment but before submitting any exams.Per the voluntarily signed enrollment agreement, **************** is responsible for the programs Non-Refundable Fees and Registration Fee.
  ***************** only email to the education inbox was answered the very same day.There have been no appointments setup by **************** to speak to a member of our Team. The terms of ****************** enrollment agreement will stand. **************** will owe his liability. If the payment is defaulted, the school does have the right to send the account to a third-party collection agency.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer response

  03/22/2024

   
  Complaint: 21454440
  
  I am rejecting this response because:
  I have not been contacted by Ashworth as of 3/22/24. You are making false accusations. A complaint with the department of education and OIG will be submitted. This is not about the money owed, this is about the lack of student support and the fact that I still have had zero contact from you despite the claims made. 
  Sincerely,
  
  **********

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