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Business Profile

Credit Cards and Plans

Corpay

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

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Corpay has 37 locations, listed below.

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    Customer Complaints Summary

    • 216 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Today I received alerts from my credit reporting agencies that a hard inquiry was made on my personal credit report for an unauthorized business loan. Please see below:April 8, 2025 CORPAY FKA FLEETCOR hard inquiry reported to Experian I do not own a business nor did I apply for any such business loan, not even a personal loan. These alerts are immediate so I know it is not from an application I did last year.Please remove this hard inquiry immediately from my credit report and immediately block any application from going through in my name. Unauthorized and illegal. Please confirm.Thank you,****** ******* **************************************************************

      Business Response

      Date: 04/11/2025

      Greetings!
      We would like to thank you for the opportunity to address your issue regarding a hard inquiry that was unrecognized on your credit report.We attempted to research and identify if your information was associated with an application or established account , but were unable to locate any linked information.
      Please be encouraged to file a dispute with the appropriate credit bureaus this is impacting for further assistance. 
      If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 
      Thank you, 
      Executive Response Team 

      Customer Answer

      Date: 04/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and while it does not help me resolve the unauthorized hard inquiry on my credit report using my information for a loan or card at this company, at least they tried calling me to explain. However, they only responded to the BBB complaint, and not to my direct emails to them. In addition, when they called from an unknown number, they never left a message or a call back, so it took a few days to connect live. 

      There must be a reason their company had someone apply for credit using my name and information. They are too big to dig into which division did this.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to Return check that was mailed out to us but with the wrong company designation on check.

      Business Response

      Date: 04/09/2025

      Greetings!

      We received your complaint for assistance regarding a check reimbursement that was alleged to be issued incorrectly. 

      Upon review of your complaint, it was identified that it was made out to the correct party. It was requested that we update the payee to an alternate name, however, we are unable to do so because the alternate name provided is not the actual client. 

      Please be encouraged to deposit the funds to your business account and reissue the funds via check to the preferred party. Successful contact was made to provide this update verbally as well. 

      We would like to thank you for the opportunity to address your issue and hope this provides the necessary clarification. 

      If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 

      Executive Response Team

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Predatory sales practices - aggressive sales practices that involve misleading claims

      Business Response

      Date: 01/31/2025

      Greetings, 

      Thank you for allowing us the opportunity to assist you. In reviewing the complaint and after speaking with you, the issue doesn't involve Corpay. Please file the complaint against the third-party company that provides the phone services sold at ******** 

      Obtain the name of the third-party company. 

      Your reference number is 18084864.

      Best regards 
      Corpay

      Customer Answer

      Date: 02/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to CorPay December 4th, *************************** banking information. I receive a direct deposit from CorPay every week for purchases I make out of pocket as an employee at ******* *****. Recently, I changed my personal finances (opened new accounts, closed old accounts) and need to redirect which account ******************** is sending the direct deposits to. There is no online self service to change your account and routing number information on CorPays website/portal, so Im left with contacting CorPay via phone or email. I called once a week and was told the same thing, we are really busy and will get to your request as soon as possible. December 24th, 2024, I emailed CorPay and customer service escalated my case later that week. January 27th, 2025, After not hearing from CorPay for a month, I reached out again via Phone and was told nothing has been accomplished since I last contacted CorPay. They have never contacted me, and I have to constantly hound them. Everytime I call its the same story. Were sorry, let us make a new case #, escalate your case, please be patient. Ive asked on 2 occasions to speak with another department, superior, anyone. I am met with the same uncooperative responses. Were sorry, please be patient, we have updated your case #. I was not surprised when I learned the BBB has not accredited this business, and that others have had worse stories/issues with this company.I am considering taking legal action at this ******* reiterate, I am trying to update my account and routing numbers with ********************* Direct Deposit system.

      Business Response

      Date: 02/04/2025

      Greetings!

      We would like to thank you for the opportunity to address your concerns regarding updating your direct deposit information. 

      We attempted to contact you to assist with this  matter, but you  were unavailable for any of the attempted correspondences. If you are still in need of assistance regarding this matter, please be encouraged to call the customer service number on the back of the card for additional assistance.

      If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 

      Executive Response Team 

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theyre making customers cover their surcharge fees to use POS devices that contains debit and credit cards. North California stated a law prohibiting that.

      Business Response

      Date: 11/11/2024

      We hate to hear about your experience with our products and services. 

      After reviewing your concerns over surcharges, we have spoken with our Prepaid team and they have advised that this is a known issue we are working to correct, however we are offering credits to affected customers. Please contact us by dialing the toll free number on your card for assistance with this. 

      Our agent who has worked this complaint has left voicemails and sent an email requesting a response, as of today (11/11/24), we have not received follow-up communication

      Thank you for your patience while we researched.

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a growing business with a fleet of sales route drivers across *******, currently with 10 drivers and more being added this month. We chose Fuelmans fleet gas card program with high hopes that it would be a reliable tool to support our operations. Initially, despite a few minor issues, the program was working as expected.However, during Hurricane ******, we encountered a major problem. Over a 2-day period, one of our cards was mistakenly charged over $1,000 in fuel purchases. This card was in our possession the entire time, and we had not made those charges. Our account has *********** total. We immediately contacted Fuelman to resolve the issue, but after spending a significant amount of time on the phone, we were told that the only way to file a fraud claim was through email, as their fraud department could not be reached by phone.We filed the claim via email and followed up a week later, only to be informed today (10/23) that because we have more than 10 cards on our account, their fraud department would not handle the claim per their agreement. Instead, they implied the issue was likely due to a driver misusing the card, even though we had explained it was likely a system error, which was confirmed by a customer service agent during our earlier calls.After receiving no response to our email follow-up, we called customer service again, but the agent was dismissive and unhelpful, leaving us even more frustrated. We expect this issue to be addressed and for the erroneous charges to be credited immediately. If not, I strongly advise others to avoid Fuelmans services. After six months of using Fuelman, with our company spending around $2,000 a month on fuel, this situation has left us questioning their integrity. We have already begun an application with another provider, Wex, in case this issue is not resolved by the end of the week.

      Business Response

      Date: 10/30/2024

      K., M.

      We hate to hear about your concerns with our dispute process and policies.

      After speaking with our Fraud team, they advise the *************************** your Terms and Conditions. They have also stated regarding the transaction(s) in question, that our real-time monitoring system flagged transactions outside the normal use for your business and you were alerted you through email notifications. The decision to deny will remain at this time.

      We understand this is not the desired outcome, but hope you find our response satisfactory in explaining why this is the decision.

      Thank you

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2023 we were charged "risk based pricing" after many attempts to figure out why they said it was due to our credit changing- I ran credit reports and this did not go down as they said. They removed the fees that were line itemed. In March of 2024 during my maternity leave, we started getting these fees charged on our bills (around $300 bi-weekly), but the line item saying they were risk based pricing did not show up as a separate line, instead it was put into the departments total essentially hiding these fees and making us believe it was just an error since the fees weren't showing up as they had before as a separate line item charge. Upon my return in September I had my counterpart dig into this further and found that the fees were in fact being charged. Again they said it was due to our credit going down, and again I had to pull reports to show them it didn't. After the last month of calling them nearly every day they finally agreed to give us a refund, but only for the last 3 invoices. Essentially they are trying to only give us back $899 of the $4,589 in erroneous charges. After looking into this online, this is NOTHING NEW for them. There was a lawsuit in 2019, and they agreed in 2023 to be more transparent. Instead they are now just hiding the fees in each line item. I am sure I am one of many people they are doing this to, and I'm one of the few fighting to get my money back for something. How many people they are collecting these fees from that aren't even seeing them???

      Business Response

      Date: 10/24/2024

      We hate to hear about your experience with our company

      After reviewing your account history, we will be issuing the following Courtesy Credits:

      $1845 (10/24/24), and $1845 (11/01/24) totaling the remaining $3690 requested for High Risk Fees. 

      Please note this credits will appear on your upcoming 1-2 invoice cycles after the credits are submitted. 

      A separate email was provided containing an agents contact information should you have further questions, or concerns. 

      Thank you for your continued patience while we researched your complaint.

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Great States Logistics has made numerous professional attempts to have an unjustified late fee resolved from our account, all to zero replies from Fleetcor/Corpay. We followed every direction, including physical mail, account **** emails on a letterhead and signed in blue ink. We pre-paid our account to any potential of a late fee, but was still hit with a near $1,000 late fee. We were making payments to our account weekly, but yet by the time a statement was sent to us, it would automatically say we're late. Additionally, numerous transactions made inside the Fuelman Network would post greater on our statement that the receipt would show at the pump. ***** ****** has not responded to any of our dozens of emails to attempt resolve. We have requested dozens of times to have our late fee waived and our account permanently closed.

      Business Response

      Date: 10/01/2024

      Greetings!

      We would like to thank you for the opportunity to resolve your issue. Your complaint expressed your grievance of a late fee assessment and difficulty with receiving assistance. 

      We've made successful contact to apologize for this inconvenience as well as to inform that a one time courtesy credit would be extended. Please be advised that a credit has been submitted in the amount of: $953.33. Please allow 1-2 billing cycles for the credit to reflect on your account with us. 

      If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

      Thank you, 

      Executive Response Team 

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for parking using cash money and there is no sign on the actual kiosk nr during the transaction that no cash back will be provided. I put in a $20 for 3 hours, which is the max allowed, at $3.50 per hour and didnt give me any change. Photos of the actual Paybyphone location and copy of receipt issued are attached. I demand to be reimbursed.

      Business Response

      Date: 09/26/2024

      Greetings!

      Thank you for the opportunity to assist you regarding this matter. Please see our findings below.

      It was identified that this is not an entity of Corpay, so this would not be a matter we could assist with. However, we wanted to at least point you in the right direction to find resolution. 


      Flowbird is the parking company that owns the kiosk for the transaction being referenced. I reached out to them on your behalf and spoke with an agent that stated you would have to contact your local parking organization near you. 


      I researched on your behalf and identified that you were in ****************************


      It appears you would need to contact: Miami Parking Authority. 


      Miami Parking Authority
      ****************************************************************************
      ************



      We hope this helps you find the anticipated resolution for your issue. 



      Thank you, 

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went online inquiring about fuel cards entered in my information to find out right and then I had a few card sent to me in the mail I contacted fuel man to let them know that I never meant to apply for this card I was simply inquiring and I'd like it to be canceled I was told several times to just use the card and I didn't have to worry about any fees for the first 3 months I explained multiple times upon a customer service representative asking me to use the card and calling me periodically every week asking me to use the card I kept explaining that I wanted it canceled and closed I don't want to use this card I need this closed to which I was told it was closed then I got to call a few months later stating that I had a card fee of $49 on the account I explained that I already canceled and closed it and then they refunded defeat and make sure the account was closed then in December 20th of 2023 I received another statement stating that I owed $98 for 2 months to 49 card fees I contacted the company again and was told that they would credit the account that the account was already closed. Then in May of 2024 I got a call from the company stating that now I owe $245 I explained that I never use this card this card was closed and how can you keep charging me card fees on an account that was closed I received an email from the customer service representative that she had forwarded an email to the finance department to credit the account that I never used the card in the account was closed then on June 12th I got referred to a collections agency where now I owed $408.17. I explained once again and forwarded the email to the collection agency that I never use this card that this was a closed account and I was being charged to card fees on a closed account and now collection agency fees. The collection agency said they'd look into it now two days later i'm being referred to leviton law firm. I cannot believe that they charged me fees on a closed account and never used.

      Business Response

      Date: 08/28/2024

      ********,

      We hate to hear about your experience with our company. Upon reviewing your account, we have taken the following actions to resolve your concerns with our collections process:

      - We have reviewed your account history, including transactions, billing, and payments.

      - After completing our review, the ********************** submitted a request to close the file for your account and cease further collections attempts.

      - Any balance showing as owed/past due was credited to zero-out the account total. 

      - If you recognize incorrect credit reporting, this will need to be disputed directly to the bureau. Once the dispute is filed, our credit department will be contacted for investigation to make necessary corrections.

      - The agent assigned this case has provided their direct contact information, should you have further concerns that need to be addressed. 

      We appreciate your patience while we worked to resolve your concerns and hope you find our response satisfactory.

      Thank you

      Executive Response

    Corpay is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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