Business ProfileforJunior's Building Materials

In December of 2020 Junior's Building Materials was chosen to supply us with the lumber needed for the building of our home. in fact, all material was ordered. The complaints involvels the window. All 20 plus windows came back the correct color we chose (Beige) except two of them (white), which happened to be the biggest widows on the house. In March of 2021 when time to install the windows, we were given two temporary windows for installation until the correct window arrived. For several months no one called to give status of the windows. In July I made a special trip to Junior's to check on the status only to be told that the windows had been in for weeks but during the unloading from the delivery truck, the folk lift operator damaged one of them. I have even made several calls leaving voice mail messages to the store's manager or owner. A curtesy call of the occurrence never happened or a reorder of the busted window was not done. I was told at that time another order would be placed. Months went by and with several phone calls early 2022 no one could give me any information on the windows. In September I finally received a phone call by a sub contractor named Keith H**** that Junior's hired to do their window work. He stated that the windows he had was also not the correct ones. Now its May 2023 three years later and we still don't have our windows. Those windows were paid in full. We are seeking a full refund, not wanted to do business anymore with this company, their customer satisfaction is obviously not priority! I have enclosed the order form and the text messages I left in 2022 trying to find out the status.