ComplaintsforMercedes Benz Corporate Offices

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently purchased a 2424 GLE in ********** after testing in pouring rain, and had shipped to **************. On initially using for day to day requirements a loud clonk kept emanating from the rear of the vehicle. Through Case # *********, initiated early April 2024 I ended up at a dealer on 5/6 and was told that was normal and it would help if I drove in 2nd gear for 1/4 mile in a straight line every time I started the engine per their L154.65-P-066284 That being unacceptable I eventually was referred to "*******", presumably ***********************************, who emailed me 2 minutes after attempting to call me, gave Case #******** and promised to call back ASAP if I called, which naturally I did.Per the attached it is evident that besides indicating in his email that he had continually tried to contact me as opposed to the actual once, there is obviously no plan for MB to contact me to discuss and attempt to resolve this problem!I am not alone in experiencing the excessive noise issue which a simple on-line search will show.Hence need MB to contact me so we can move forward.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am extremely disappointed with Mercedes Benz. I purchased a 2024 GLE 350 in November 2023, which had defective parts and errors right after driving off the lot. The local dealer, Mercedes Benz of Pompano, ignored the issue when I first reported it and claimed to have fixed it twice afterward. However, the vehicle continues to display an unsafe error message, warning to stop the car while driving at high speed on the highway and indicating that the engine needs to shut off due to oil pressure issues. This error occurs constantly.The car was built with defective parts, and the manufacturer has refused to trade it in. This is my second Benz vehicle, and I am extremely upset. I do not feel safe driving a defective vehicle, especially with minor children. As a female driver, it's particularly concerning that the car could shut off at high speeds. Mercedes Benz is forcing me to drive an unsafe car with children, disregarding my safety and the safety of others. They should be stopped from continuing to put innocent lives at risk. I will never purchase another Benz vehicle, as they don't guarantee customer safety and satisfaction and clearly don't care who gets hurt by their vehicles. And they should be stop to continue putting innocent lives at risk.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to provide a detailed account of the chain of events that led to the unfortunate demise of my car. Despite multiple repair attempts by Mercedes-Benz of ******************* and Mercedes-Benz of **********, the same issues persisted, ultimately resulting in significant damage to my vehicle.

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car is a 2019 Mercedes A220 that I purchased in full on Sept. 5, 2019. It is not yet 5 years old and has only ***** on it. The car has always been serviced at Mercedes. I brought it for its last service three months ago on March 4, 2024 and paid $850 for a standard service. They sent me a video that everything was fine and said "see you next year". All of a sudden, all kinds of messages were coming on the dash and the steering seemed off. So I brought it in. They called me to tell me that my front tires are totally bald, I need a new steering wheel column, an alignment and to fix all the warnings. All totaling$2,732,46. I asked how this could possibly happen in such a short time and the serviceman suggested I was drag racing. I am a 63 year old ***************** teacher that drives 17 minutes to work and back. I filed a complaint with Mercedes and have tried repeatedly to speak with a representative. All I get is the opportunity to leave yet another message. I could see if I neglected my car, or had a lot of miles on it. How does a car with only ***** miles on it have perfect tires and steering and less than 3 months later require all this. With no explanation of how something like this could happen. I am giving the complaint # that I filed in the Account/Order/Tracking Number When the woman filed my complaint she told me not to pay for the services until it was resolved because Mercedes will NOT reimburse if already paid. I have now not had my car for over a week because no one is getting back to me.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a 2017 GLC 300 coup and I love that car so much because I got it the day my brother died. I had the car for for almost 3 years and I started to have issues with the car. Mercedes service said it was the engine with a misfire because when you would step on the gas it would putt putt because it wasnt getting any gas to the engine and it would cost me around $11,000 to ne fixed to replace the engine. I was explaining to the mechanic that it is just sounding like he is speculating what is wrong with my car. He finally just said he had never had this issue nor seen it. The check engine lights were on and I had to end up trading my car in with the lights on and all they gave was $5,000 for the trade in which I would have gotten much much more if not for this issue. I went from a $618 car note to a $1099 car note. This was June 8, 2023 I had to get another car. I was not about to downgrade my car because all I drive are Mercedes and this happened around the time that the cars were triple cost now. I was very happy with my 300 GLC but I did fall in love with my AMG-43 too. But low and behold 3 months after my purchase of my GLE 43 they send me a letter acknowledging the issues and extending the warranty after I had already purchased another car. I have called to Mercedes *** trying to get this fixed and compensated but they always forward me back to the dealership and they cant help me. I would love for Mercedes *** to make this right because I really did get less the value for my car and now I am almost paying double for my car note. Please dont get me wrong because I love Mercedes and wouldnt drive anything else but come on please fix this for a very dedicated customer. Thank you!!!

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have purchased MB EQE 350 in April 2024. The vehicle came in with the promotion promising free 30 min charging at electrify america stations for 24 months. Unfortunately, the promotion stopped working on June 28th 2024 and on every occasion when I had to charge the vehcile at Electrify America charger, my credit was charged instead of free service. I have reached out to MB customer support on multiple occasions via phone and email and although they escalated my case to the next tier customer support, no resolution has been provided or any refunds have been issued. It has been ******************************** sight

• Initial Complaint

  07/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  It's saddened such a prestigious name MERCEDES BENZ, can't hire compatible customers service. I owned 6 **********************, and had finance some with Mercedes Benz Financial, and their staff is horrible customers service, it represents MB Financial. I requested contract and payment history on both 2017 vehicles, and they contradiction themselves on delivery dates. I wished if they can mail out both 2017 vehicles. contracts and payment history to my home address ************************************. **************************** really need more skills to provide to great service to their customers!

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been having issues with Catonsville Mercedes for the last 4 years. It first started when I brought a preowned vehicle that was having issues. Because I kept having issues I traded it in for a new model new Mercedes Benz GLE 350. I started complaining back in April about my speedometer screen going blank and the car cutting off on me. I went back 3 more times for the same issues, was told of course that it had been fixed and it never was. Mostly recently they had my car in December, 2023 for the same issue my car was in the shop for two weeks and I was advised the cluster control unit and screen was replaced I would no longer have the issue. Most recently this month I was driving with my kids in the car and the speedometer screen went blank and again and the car turned off while we were in traffic. When this happens, I can't even turn on my hazard lights and I was so scared someone was going to hit us from behind. I went back to the dealership and spoke with them about the issue. I told them how scared I am now to drive the car and my kids refuse to even get in it because they are scared. The service manager at Mercedes basically dismissed my concerns and had nothing to say to me. I requested a meeting with the general manager, director, and sales manager and was denied that meeting. Once I felt like my voice was not being heard and I was not being taken seriously (which is how most women feel when coming to get their cars serviced) I turned to social media for advice and to address my concerns about the dealership. Once my TikTok video reached 20k views the dealership asked me to take my video down because they were getting numerous calls/complaints. I was told a few days later that my car was fixed and then I reached this impolite email from the general manager who never even granted my request to speak with him regarding my vehicle. Corporate will not buyback the vehicle even though there are aware of the electrical issues and know the car will shut down

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My Mercedes Metris *** recently failed an emissions test (code P042E71) due to a broken crank case. After speaking with a local mechanic I was noti?ed that the company had issued an extended warranty to all cars with the M274 engine, except the *** model that I own. It was con?rmed that this is a known issue with Mercedes as they have received several complaints and have since changed the part to reduce the risk of this happening. I know other Metris *** owners that had this same issue and after much back and forth they were able to get Mercedes to o?er the extended warranty to their *** and cover the repair. I've exchanged several emails with Mercedes corporate, they requested that I take the *** to a local Mercedes dealer for a quote, which I did and was charged $300 for it and Mercedes is stating that they will cover ~$1150 of the repair as a gesture of goodwill. While I appreciate that o?er, it doesn't remedy the fact that there is an extended warranty out there which covers every other models full repair and the Metris *** must be included.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a navigation system for the Mercedes-Benz GLC 2021 on 7/8/24. No disclaimer existed that maps were from + 6 years ago. I tested navigation for several days and realized that my apartment building is not there, even though it was built in 2019. I live in ***** and many roads are missing, etc. Completely useless product. I called customer service on 7/16/2024 and was told that the next update will happen sometime in 2026!When I requested a refund, they indicated it was not possible.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩