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Business Profile

New Car Dealers

Mercedes Benz Corporate Offices

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercedes Benz Corporate Offices's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes Benz Corporate Offices has 6 locations, listed below.

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    Customer Complaints Summary

    • 668 total complaints in the last 3 years.
    • 191 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Mercedes-Benz Team,Im reaching out regarding our leased Mercedes-Benz EQE SUV, which has unfortunately been a continuous source of frustration. Since taking delivery, **** had to bring the vehicle into the dealership nearly every other month due to persistent electronic issues. This is simply unacceptable for a brand of your caliber.The vehicle was leased under our business and is actively used by our marketing team. We rely on it heavily to operate efficiently. Each visit to the dealership not only costs us valuable time but also disrupts our workflowespecially when a loaner vehicle isnt available.We are no longer satisfied with the performance and reliability of this vehicle. We request that someone from your team look into this matter urgently and let us know what options are available. Ideally, we are seeking either a vehicle replacement that meets expected standards or a return of the current vehicle with appropriate compensation for the repeated inconvenience and lost time.We look forward to a prompt response.Thank you

    • Initial Complaint

      Date:08/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 2024 Mercedes Benz Sprinter van in January. On July 30th 2025, the vehicle went into limp mode while driving home from ******* from a family vacation with our 5 kids. Pulled off of a busy freeway going 30 MPH because the vehicle would not accelerate. Call Mercedes road side and a mobile diesel mechanic. While waiting for the mechanic, we turned the vehicle off and back on vehicle seemed to be fine. Continued to drive on. Not even an hour down the road, the *** filter was marking at 100% and once again went into limp mode. Pulled off at a hotel and slept for the night. Next morning called a diesel mechanic (who wouldnt work on the vehicle because its Mercedes) but said that a vehicle this news filter should not be clogged and we have a major emissions issue. So I called Mercedes road side assistance to pick up. The company they dispatched picked the van up and took it to the Mercedes dealership that the Mercedes *** indicated. The Mercedes *** failed to send it to the correct dealership that can accommodate a sprinter. Now Mercedes has my van sitting in a storage lot because they dont want to pay the tow company to tow it to the CORRECT Mercedes dealership. I paid for this coverage and Mercedes is having my fully customized sprinter van sitting in a storage lot racking up fees.

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mercedes has extended the warranty for motors due to faulty crankcase ventilation on a series of motors. The motors were put into many models. Regardless of model the fault is known to the engine type/series. Mercedes is currently only offering the warranty to SOME of the vehicles even if the motor is a known to have this faulty crankcase ventilation.

    • Initial Complaint

      Date:07/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am submitting this complaint regarding my experience with Mercedes-Benz USA and a buyback request related to a vehicle that has been in and out of service for over 212 days, with the latest service period exceeding 90 consecutive days. Despite repeated communication efforts directed specifically to a representative named ********, I have received no response or resolution.Mercedes-Benz has denied my buyback request citing missing documentation, which I have made every effort to supply. I am now left with a vehicle that is unusable, all while continuing to make payments, causing both financial and emotional distress.This situation is unacceptable and appears to violate lemon law protections. I have informed Mercedes-Benz that without resolution, I will pursue legal action and public complaints.I am requesting:A full lemon law buyback or equivalent compensation.Reimbursement for financial losses and hardship.Immediate contact from Mercedes-Benz *** to resolve this.Thank you for your attention.Sincerely,****** ******* ****************************************************** ************ *********************** 2022 GLC 300 Off-Roader with the Vehicle Identification Number *****************

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a brand-new 2023 Mercedes-Benz E350 4MATIC from ******************** (CT). Within a few weeks, the car developed axle noise and engine issues. I took it to *************** (******, **) 4+ times. They either denied the issue or performed temporary fixes. Around ************ miles, the check engine light came on and all cylinders were leaking. Instead of replacing the engine or vehicle, only patchwork was done under warranty.I paid $1,300 for new tires and $800 for rim repair. I also lost over 71 work days and returned the vehicle to *************** while my complaint with Mercedes-Benz USA was still open. I never signed any surrender form or authorized the vehicle to be sold. Yet, the car was auctioned and I was told I still owe $15,********* loss: $85,100 (vehicle payments, work loss, insurance, repairs). ***** never followed up after my formal complaint. I am now facing financial harassment due to their failure to resolve the issue.I am seeking a full refund and compensation for my total losses, along with assurance that no further collection or credit damage occurs.

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a long-time Mercedes-Benz customer and currently own a ********* (VIN: ***********************************, which I purchased three years ago from Land Rover of ********************. A few months after purchasing the car, I began experiencing drainage issues that caused water to enter the vehicle. I later learned this is a common issue in Mercedes vehicles of this model and year due to the sunroof and cowl drains becoming clogged with leaves and debris.Since then, Ive had to bring the car in yearly to have the sunroof and cowl drained just to prevent water damage. I go out of my way every month to maintain my car, including using a leaf blower to clear debris from the outsidesomething I shouldnt even have to dobut the issue keeps coming back. Most recently, I took my car to Mercedes-Benz of Paramus for scheduled service and asked them to clear the drains again. Instead of helping, they told me I had to pay $400 just for a diagnostic, despite the fact that I already told them exactly what was wrong with the car.This is a design flaw that Mercedes-Benz should be taking full responsibility for. I should not be expected to pay out-of-pocket each year to have the same issue resolvedespecially when Ive done everything I can to maintain the car and prevent the problem myself.I love my car and have driven Mercedes for the past 10 years, but I am beyond frustrated with having to cover repeated service costs for something that should be handled as a manufacturers issue. I need someone to step in and cover the cost of this specific service now and moving forward so that water does not continue to leak into my vehicle.This issue must be resolved immediately. I could not even address it during my last visit to Mercedes-Benz of Paramus because they refused to help unless I paid a $400 diagnostic feeeven though I already knew the problem.Please take action to ensure this drainage defect is addressed and covered, starting this year.

    • Initial Complaint

      Date:07/22/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid my car lease off in cash few months ago, still didnt get my title from their financial services. Car battery is dying as the unused car is now sitting in my driveway without a car insurance due to lack of title. This would cost me months of lost work if I didnt have other means. Worst customer service, poor car quality and incompetence in every single way. Last time I will deal with this company and will make sure to tell others the same to prevent their stress and issues.

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took in my Mercedes Benz E 350 2020 for a check at the Mercedes Dealer in *******. I was told the car is not drivable and that the oil pump valve and sensor need to be replaced. I bought this car brand new. The parts are a few hundred dollars however I was quoted $9974.07 for the labor. I was told the transmission has to be removed and then the valve could replaced. Please contact me at **************

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all, I tried to send in my complaint but I did not realize there was a character number limit.This is my 4th vehicleI purchased since 2010 from this dealer in *********. I have used the same salesman each and every time. Once again, he was dishonest and not answering my questions, avoiding my concerns. In short this salesman again convinced me to buy a used vehicle which is not what i have done in the past. He quoted me a reasonable amount for monthly payments and he disappeared for 45 minutes leaving me alone in his office, another tactic used by crooked salesmen or women. I had been there 5 hours at this time. He returned and I asked him what the percentage rate was, his response was its good and hurried me to an office where a woman was waiting to discuss more options. I immediately told her I do not want any of her suggestions. She then called for the crooked salesman back in the room. They both continued to try and convince me what would happen if I didnt have the extra coverage. It seemed like it went on for over a hour. I was emotionally exhausted, feeling unheard, defeated and had not eaten in 7 hours. I continued to say, no to these extras but the badgering only intensified. Finally, after much coercion I reluctantly singed the forms. They informed me was an extra $200.00 per month. They advised me this is only for the first 2 years when at that time I will no longer have the extra coverage and my payments would be what I was quoted in the salesmans office. This was stated to me by the salesman and now this woman who was verbally assaulting my integrity. Today, I found out yes, the coverage will end in 2 years but my payment will NOT change. This is financial abuse in the highest degree. I will share this information with any senior citizen, single women or the vulnerable. These individuals MUST know this before shopping for a car from Mercedes Benz. The salesman is crooked as well as the woman who disrespected me.

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a brand new AMG C 63 S, from Mercedes and leased it. I bought it on February 13, 2025. Prior to the car being sold, it was already broken, the turbo and the **** battery. They never told me it was broke and that they fixed it, they sold me the car anyway. Fast-forward until today, the car has been in the shop at **, for a total of 46 days which 26 of those have been consecutive. No one can find out whats wrong with the car. By Texas statue,Its a lemon and I already have a case open with MB, however Mercedes does not care. I have been driving a loaner for nearly a month now. In other words, I am paying $1450 a month, and I drive my own car. I do not want the car anymore, I lost faith in the brand and I just want this car to be brought back by Mercedes and all my money be given back to me which is a right that I have based on Texas statue on lemon law. The case I have open with Mercedes states that they are evaluating repurchase my vehicle based on Texas laws. However, I am stuck and cannot get them to answer me. The case number is ********. I am trying to avoid hiring a lawyer because Mercedes-Benz will have to pay for the lawyer fees plus giving me my money back so Im trying to have this re purchase done amicably. My lawyer already has all the paperwork and if I did not hear back after following this complaint, I will be forced to sign paperwork with my legal council to proceed to go to court. Mercedes-Benz of ********** has all the service orders. This car has already been in the shop for four times, which three of those it was for the same issue. Which is another lemon itself

    Mercedes Benz Corporate Offices is NOT a BBB Accredited Business.

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