Business ProfileforTek Squad Inc.

I have called ***** Warranty to put in a claim and they have a third party handling the claim request. We pay monthly for the ***** warranty. We had to pay ****** deductible for each claim and one was for dryer and the other one for washer. Its going over 3 weeks now and still neither of them working. The third part Tek Squad came out and had to order parts and they came in last week and we had appointment set up for Friday March 1. We get a call from Tek Squad saying they were down technician and had to reschedule for the following week. The guy came out from Tek Squad to fix washer and dryer. So as of today still nothing fix. My mom is on hospice care at home and I have called and told them the importance getting it fixed. I called and talk with the foreign manager from ***** Warranty and she told me the guy from Tek Squad closed the ticket out saying its fixed. Before the guy came out the dryer would click for few seconds and click off since he came out and work on it, the dryer doesnt work at all. At this point I am beyond frustrated with this company. The stress that I am having to deal with not having a dryer or washer to be able to take care of my mothers needs. I did contact her social worker to let her know the situation. I would like for ***** to replace the dryer and washer since we have been going through this for awhile. You cannot get nobody to listen to you. This lady called name **** and she stated she make sure things were taking care of. You cannot ever get I. Touch with her. I have left 3 voicemails now, what can we do to get this resolved? Please help with this issue. I cannot leave the house to go to laundry mat with my moms condition.