Business Profile
Beer and Ale
Ultra Right Beer, LLCThis business is NOT BBB Accredited.
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This business has 1 alert
Complaints
Customer Complaints Summary
- 596 total complaints in the last 3 years.
- 589 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/28/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order 8/31/24 order number - ****** Have emailed numerous times - In the beginning they said it would ship at later date. Now they do not even answer emails, Telephone number goes number and no way to get in touch. Would like order shipped immediately or refundBusiness Response
Date: 05/29/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Initial Complaint
Date:05/28/2025
Type:Delivery IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed two prepaid orders in August 2024 for 2 six packs of Ultra Right Beer: (1) Order No. ****** placed on August 31, 2024 at 3:50 p.m. - Paid $34.56; and (2) Order No. ****** placed on August 31, 2024 at 3:59 p.m. - Paid $32.07. Delivery promised many times - no delivery made. Last contact was in February 2025 via email and delivery was promised in ***** days. No delivery. Since then, emails ignored, voicemail full and owner **** ******** blocked me on X when I asked for help. **** ******** has been sending me emails trying to sell additional products. Please help.Business Response
Date: 05/29/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 05/29/2025
Complaint: 23386132
I am rejecting this response because my order has not yet been delivered. In the email the company sent me, they said that my order from last August did not make the current shipment and I hopefully should receive it mid June. I would like to wait to see if I receive the order mid June. If not, I will then contact you again with an update. Im willing to wait to see if they make good on their promise for delivery by mid June. Please note that in their response to you, they said that the order had already been delivered. That is not true. But I am willing to wait until mid June.
Sincerely,
***** *****Business Response
Date: 06/01/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 06/01/2025
Complaint: 23386132
I am rejecting this response but I will wait to see if I get delivery. The first response to the BBB said my order had been shipped. However, the companies response to me (dated May 29, 2025) said it had not been shipped but would ship soon. I received a new message from the company today (June 1, 2025) saying my order missed the last shipment but I should receive it mid-June to early July (before July 4th). I do not want the Complaint closed because my order has not shipped. This is the recurring problem ... they keep promising shipment but it never happens. I do not want a refund, I want the product I paid for TEN MONTHS ago. Please keep my Complaint open until I confirm shipment. Thank you very much.
Sincerely,
***** *****Initial Complaint
Date:05/26/2025
Type:Customer Service IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product they offered(promotional "fight" beer cans. 5 6-packs) I have yet to receive my order and they will not communicate.Business Response
Date: 05/27/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 05/27/2025
Complaint: 23379628
I am rejecting this response because: it has taken so long, the communication has been so poor, I have a difficult time accepting that it has been sent until I receive the actual product. The reassurance that it is on its way, has lost its luster and believability. I will be willing to accept their response, when I receive the product.
Sincerely,
*** *****Business Response
Date: 05/29/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation on 5/27 with no response and today 5/29 giving them an approximate ship date.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 05/29/2025
Complaint: 23379628
I am rejecting this response because:
I thank you for your ability to get the company to respond. However, I am hesitant to accept and then subsequently have this case closed, just on their word. They have strung people along for months. Until I have my order in hand, I will not believe them. As they say, the proof is in the pudding.I will accept their response when I receive my order.
Sincerely,
*** *****Initial Complaint
Date:05/25/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I still haven't got my order nor my refund. I have contacted Ultra Right several times with no reply. I would just like my product or my money back. My order summary is below. I ordered it last September. Thanks!Ultra Right Beer? From:****************************************************** To:******************************** Tue, Sep 10, 2024 at 11:40 PM Order summary LIMITED EDITION: Conservative Dad's FIGHT American Beer (6-Pack) 1 $24.99 Discount TEXT20 -$5.00 Subtotal $19.99 Shipping $9.99 Taxes $0.00 Total $29.98 USD You saved $5.00 Customer information Shipping address ******* ********* *********************************************************************************************************** Billing address ******* ********* *********************************************************************************************************** ************ ending with 4754 Shipping method *** Ground SaverBusiness Response
Date: 05/26/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 05/31/2025
Complaint: 23377180
I am rejecting this response because:
They said they still haven't sent it and they're sorry. But they did both say when it will be sent. I asked for a tracking number and sent a second email with no response, as usual. I tried to call their costumer service number again. It goes to voicemail and the voicemail has been full since November. I want a tracking number that I can track that shows it has actually been sent and is on its way. Thank you.
Sincerely,
******* *********Business Response
Date: 06/01/2025
Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 6/1 .
Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise.
Allie
Ultra Right BeerInitial Complaint
Date:05/25/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 4th, 2024 I placed an order for LIMITED EDITION: Conservative Dad's FIGHT American Beer (6-Pack) 1 . I've emailed a couple of times and got a couple of replies over the months but they usually amount to some form of "due to the overwhelming popularity etc, etc". I would have expected a more personal response such as your order number such and such shipped out on such and such or will ship out on such and such date and here's the tracking number. No such response has happened. Yet on the website if it's current it says they shipped out within about a week of your order. I'd like a response from the business on a tracking number on my order, as well as not closing this complaint until I've come back and confirmed that I have received my physical order not just a tracking number in the system. I fear they got too big too quick or, I dunno and have dropped the ball on many people considering the number of complaints left here. I see some people have received a quick response that their order is shipping out basically "Right now", but that seems more like (we've got a few cases in the back in case anybody complains and we'll ship them out right away upon complaint). But why are they still advertising on the website for any number of things when they can't fulfill the orders they've already got going back over half a year as far as I know?Business Response
Date: 05/26/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Initial Complaint
Date:05/25/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered three 6- packs of beer for about $68.75 plus $30 in tax and shipping on August 20, 2024, and today is May 25, 2025. I never received the beer. I emailed a few dozen times, with mostly no response, but a couple of times they said ***** days it would arrive, but obviously hasnt. I contacted the business and owner on X(formerly *******) to ask when it would be shipped, and the owner BLOCKED me! Now they wont return any emails!Business Response
Date: 05/26/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Initial Complaint
Date:05/23/2025
Type:Delivery IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a product from Ultra Right Beer and never received it. Seller has not responded to several emails and I have not received a refund.Business Response
Date: 05/24/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 05/25/2025
Complaint: 23372358
I am rejecting this response because: Business has not provided any information on actual shipping or a tracking number after 10 months. I have asked for a refund but as of yet I have not received one.
Sincerely,
***** *******Business Response
Date: 05/26/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Customer Answer
Date: 05/26/2025
Complaint: 23372358
I am rejecting this response because: This is a scam according to other customers and the experience that I have had. I ordered 10 months ago and I have not received anything. I attempted to contact and get a response from seller numerous times. They only responded after I filled a complaint with the BBB and they still have done nothing but say it is still delayed. I have asked multiple times for a full refund but have not received one.
Sincerely,
***** *******Initial Complaint
Date:05/22/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered Ultra Right Beer October 2023. Email I received said it was delivered. Never received it. When I tracked it down, it apparently was delivered to an address in *******. I have sent at least 6 emails, texts and messages. I have tried to call, but no answer or the answering machine is not answering calls. I had one response in January 2024 asking if I wanted my beer or a refund. I asked for the original ( first series of ***** beer) beer. Since then I have email and went to their website on FB, but have had no response.original order number 1ZG32W730314139502.Business Response
Date: 05/26/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Initial Complaint
Date:05/22/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a $30 6 pack of beer 11/4/24 and still havent received it. Ive emailed ultra right beer multiple times and they will not respond. The first time I emailed them they emailed me back stating in a few more weeks. Still nothing and now they wont respond to my emails and you cant get thru to them by phone.Business Response
Date: 05/26/2025
Dear BBB,
Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation.
We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
Please let us know if any further information is needed.
Thank you.Initial Complaint
Date:05/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from the company on 2/7/2025, I followed up with the company in March. They said they would update me in a week and I have yet to receive my shipment or an update from them.Business Response
Date: 05/26/2025
Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 5/26 .
Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise.
Allie
Ultra Right Beer
Ultra Right Beer, LLC is NOT a BBB Accredited Business.
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