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ComplaintsforUltra Right Beer LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered online as a gift on July 27th 2024. They have still not shipped and do not respond to emails, phone, or ******** messages. Horrible customer service! I wish I had reviewed all the complaints before I paid for an item not shipped!!Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Details are attached in the word doc provided. I basically received part of my order, but never the rest of it and what is missing is outlined on the attachment to this filing.Initial Complaint
07/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Ultra Right Beer on 9/12/23, and was subsequently charged $66.59. To this day (7/31/24) I have not received my order. I've repeatedly emailed only to get back a generic response "Were down to the last remaining orders going out. Would you like to wait for your order to be fulfilled/shipped, or would you like to cancel the order? You'll get a shipping confirmation email once everything has been processed." When I respond stating I want an immediate refund I get no response at all. When I call the number on their website I get a recording that says to send an email, and I cannot leave a message as "the mailbox is full". I am beyond frustrated and don't know what other steps I can take to get this resolved. At this point I could care less about having my order fulfilled and would like a refund. Your help is greatly appreciated. My order number is ***** if that helps you in anyway. Thank you and I look forward to your reply.Initial Complaint
07/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I placed an order one year ago and have never received my order. I continue to reach out to them, via email, inquiring when I will receive my order. Same response, they will notify when they have shipped.Initial Complaint
07/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order in September of 2023. I still have not received my products. I have called, texted, and emailed about the issue and only get generic updates.Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted (and paid in full) an order in September of 2023 (Order #*****). I was told that my order would ship in approximately 30 days. I have yet to receive anything. I have sent multiple emails. I have received responses to only a few of the emails. All of the responses basically say that my order is being processed.Initial Complaint
07/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order of $100 for two six packs of ***** Mugshot Ultra Right Beer on September 12, 2023. After TEN MONTHS, dozens of email inquiries, several failed telephone call attempts, and recently, Instagram posts asking why no delivery, I am making my complaint with BBB.Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order #***** placed 9-12-2023 for Ultra Right beer in amount of $52.97. Tried calling the company and get recorded message to email them. I have emailed on *****, 1-9, 2-27, 3-26, 4-28, 5-14, 5-29, 6-5, and again today 7-18. Get a standard response they are working to fill orders. At this point I want my money refunded. I feel Ive been patient and really wanted the beer but Im afraid after all this time I wont be getting either the beer or a refund. So disappointing.Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ultra Right Beer Charged my card 7/5) for a subscription for 1 case of beer per month starting July 4, 2024. I never recieved the beer, but when I went on the website, it states it has been delivered. I sent 4 emails to them with no reply. Three of which I asked them merely to just let me know if they are working on it. I called 3 times, two of which, the mailbox was full and was able to leave a message on the 3rd try. No return call or return emailas of today, 7/17/24. I have been checking my Spam emails repeatedly, just in case. Today, I cancelled my subscription.Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 7, 2023 I purchased a six (6) pack of Ultra Right beer, there order number #***** for $21.92. Ultra Right Beer GA received the money. I have never received the product and the company is unresponsive to my emails and phone calls. In fact, all I receive are boiler plate email responses and no return calls on the messages I have left on their voicemail. The "company" is a complete sham/scam and I am looking for my money to be returned.
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Customer Complaints Summary
226 total complaints in the last 3 years.
218 complaints closed in the last 12 months.