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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Beer and Ale

Ultra Right Beer, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beer and Ale.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 573 total complaints in the last 3 years.
  • 566 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 2 six packs on November 4, 2024. I never received it. All email communication says they are sorry and will ship shortly.

    Business Response

    Date: 05/16/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/16/2025

     
    Complaint: 23334254

    I am rejecting this response because: this is the same response Ive gotten since December 2024 when inquiring about my order 

    Sincerely,

    ***** ****

    Business Response

    Date: 05/16/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 5/16 .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 six packs of special edition fight beer at the end of August 2024 and was charged $53.90. Order #******.I still have not received them as of this date.. They have now stopped responding to emails, and the support mailbox is continuously full. I have emailed at least 7 times over the past few months. I either want my beer, or a refund.

    Business Response

    Date: 05/16/2025

    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully refunded on 5/16  .
    Given that the customer has received their refund, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 30, 2024 we placed an order for 5 six packs of Ultra Right beer. We still have not received the order and the company stopped communicating in March 2025. Each time I inquired (multiple times), they would sometimes reply that they are working on the order. However, after 8.5 months, no beer has been delivered and they will not respond. I have tried emailing and calling. When I call, they never pick up and their voicemail is full so you can't leave a message. They charged my credit card in August 2024 and still haven't *********** tracking order # posted on 4/29/25 (1ZJ74F34YW59109572) but *** still hasn't received the beer so don't know what is going on and whether it will actually ship.

    Business Response

    Date: 05/15/2025

    Thanks for bringing this matter to our attention. According to tracking number 1ZJ74F34YW59109572, this package is "on the way" as of today. The customer can see this for themselves as well. Therefore, this matter should be considered closed.

    Thank you for attention to this matter. 

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I finally received both shipments for this August 2024 order.


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/31/2024 I placed an order for one 6-pack of the Fight American beer. I was told that it would ship after production, so I gave it 5 months, order was never delivered. I sent a follow-up email on 01/23/2025 and a reply was given that the item would ship out in 30 days. Still had not received the order. I sent another email 05/01/2025 with no response. I called the customer support number and the mailbox is full. I am either looking for the item I purchased or a full refund.

    Business Response

    Date: 05/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/15/2024 and paid in full but have yet to receive it.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Order #****** never received. Last contact with their email was in Feb. They said It would ship in March. I have called them several times and the voice mail box is full.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order in Nov 2024 for collectors can featuring our current President. Plan was to divvy up the cans and give as gift to fellow friends who would appreciate it. I also liked the owners thoughts on some movement and fight against *** Lite! Never would have thought it that hard to get a 6-pack!

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product November 14, 2024. They said it would be 2 months. I emailed February 19, 2025. They said allow 2 more months. I emailed April 19, 2025. At that time I requested a response. As of 5/10/2025, no response or no product.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/14/2025

     
    Complaint: 23313453

    I am rejecting this response because:

    They said in the February email that it was delayed and should be a matter of weeks.  

    I emailed them 2 months later in mid April and they never responded.  

    Based on the pattern of complaints, it seems they lack communication.  Update your customers regularly.  To order something in November and for it to get to May is unacceptable. The customer shouldn't have to inquire months later. The business should give regular updates. 


    Sincerely,

    ******

    Business Response

    Date: 05/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: September 15th, 2024 Order number: ****** The order was placed for four (four!) six-packs of the ***** Conservative Dad's FIGHT cans. We received two T-shirts, but never received the ***** T-shirt **** Tracking # ***********************. The total was $113.79, which was promptly debited from my account on the original date of the transaction. I have tried multiple times to follow up with them (details provided in the attachments) with complete and total radio silence. I initially supported the product and the "movement" they were trying to make, but now I've lost all confidence in the brand. I would like my beer delivered, please.... If they can't deliver, then I would like a full refund.

    Business Response

    Date: 05/14/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed with Ultra Right Beer LLC in August of 2024, after numerous promises of delivery in thirty days , I have not received the product

    Business Response

    Date: 05/13/2025

    Dear Better Business Bureau, 
    Thank you for bringing this matter to our attention. We have reviewed the details of the customer's concern, and after verifying our records, we can confirm that the order was successfully delivered.
    Given that the customer has received their item, we believe this matter should now be considered resolved. We are committed to ensuring a positive experience for all of our customers, and we are happy to address any further concerns if they arise. 
    Allie
    Ultra Right Beer

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 23309799

    I am rejecting this response because: I have never received the item(beer). I received an email on Jan 23 2025 stating my beer would ship in 30 day. I never received anything in Feb 2025 or to this date. 

    Sincerely,

    ***** *****

    Business Response

    Date: 05/15/2025

    Dear BBB, 
    Upon receiving notice of the customers concerns, our team promptly reached out to them to provide clarification and keep them informed of the situation. 
    We also asked the customer if they would like to receive a full refund for their entire order, as part of our commitment to resolving the issue and ensuring their satisfaction.
    Based on this update, we respectfully request that this dispute be closed, as the order is now on its way to the customer.
    Please let us know if any further information is needed.
    Thank you. 

    Customer Answer

    Date: 05/16/2025

     
    Complaint: 23309799

    I am rejecting this response because: I did not get a delivery of the product, also I received an email today apologizing for the delay, stating the product hit a snag, your beer didn't make it into the last batch, good news it will be the next one, so you see the false statement of my beer was delivered was a lie.

    Sincerely,

    ***** *****

Ultra Right Beer, LLC is NOT a BBB Accredited Business.

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