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          Consumer Finance Companies

          1st Franklin Financial Corporation

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          This business is NOT BBB Accredited.

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          30 Customer Reviews

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          • William C

            01/09/2025

            There are usury practices being used in this business plus the loan has a very high interest rate there's something crooked about first Franklin. I'm just about ready to fight this in court

            1st Franklin Financial Corporation Response

            01/13/2025

            If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.

          • Juan K

            11/02/2024

            First Franklin Financial are just rip off Gangster Financiers and I truly regret doing business with them. Recently I paid My account off (7) seven months early and I am now due a refund for the interest for seven months.The local Manager ***** sent Me a small check amount not nearly what they owe Me in interest.Their is no transparency in their actions. I am still waiting on requested detailed accounting of My account. As well as the full unearned prepaid interest.Woe to anyone thinking about doing business with these People they are not genuine.

            1st Franklin Financial Corporation Response

            11/04/2024

            Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our ***********, ** office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at **************, a representative from our **************************** would be happy to speak with you.

          • Andrea S

            10/15/2024

            They are so rude. They refuse to take my payment when a month behind and turned me over to small claims court. Refused money from me several times. This is the Alexander city Al branch. The region office in ************* was just as rude.

            1st Franklin Financial Corporation Response

            10/16/2024

            Thank you for your feedback. If you would like to discuss this matter with someone from our Corporate Office, please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.

          • Joimaine W

            09/16/2024

            They are rude and disrespectful to their customers. Do not do business with these people you will regret it!

            1st Franklin Financial Corporation Response

            09/18/2024

            Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.

          • B. P

            08/27/2024

            I paid off my balance and they charged my bank twice. After disputing with my bank and getting the second charge refunded to me, they are claiming my bank did a charge back. At the branch level they are incredibly rude, harass you, lie and steal your money.

            1st Franklin Financial Corporation Response

            08/28/2024

            We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.

          • Deborah M

            08/17/2024

            1st Franklin reported me as paying late in July/2024. I was not late. The manager, **** acknowledged I was not late. He blamed their automated system. I called their corporate office and complained. No help. I was closing on my home when a pre-closing credit report revealed my scores went down (64) points. I requested a letter of explanation from **** and he said he would look into it. It has been almost a week with no response from him. I was unable to close, I am in a hotel and my loan is pending. I disputed this online and ******* says my dispute is donestill reporting LATE. My loan was paid off in August 2nd. Dont use these people they are unprofessional and run a shoddy business. I am going to seek legal advice for damages.

            1st Franklin Financial Corporation Response

            08/19/2024

            Thank you for bringing this situation to our attention. We’d like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. We’d love the opportunity to speak with you about this situation. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.

          • carroll a

            06/28/2024

            The branch in *******. I cant prove what they did but I have my suspicions. For eight months, I overpaid on my loan, had no problems with it. All of a sudden a payment is lost in the mail. Then two months later two payments were lost in the mail when I tried to pay the loan off. Person at the bank that I talk to told me that the ** number address they gave me was closed and payments were taken 3 to 4 months to post an account. I made a new payment to pay off the loan and demanded my two checks that never went through sent to my home. I never received a letter from them stating the new address where to send the payments. I suspect they were just holding it because I was overpaying it and theyre losing interest. But its all speculation. Seems odd that for eight months no problems with my payments being mailed in then all of a sudden Im having problems.

            1st Franklin Financial Corporation Response

            07/01/2024

            Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.

          • Racheal F

            04/11/2024

            HORRIBLE CUSTOMER SERVICE I FEEL LIKE THE MANAGER PROFILED ME AND MADE ASSUMPTIONS I ALREADY HAVE AN ACCOUNT WITH THE COMPANY AND SHE WAS RUDE AND SHE ALSO TALKS OVER YOU AS WELL VERY RUDE AND NOT FIT TO BE A MANAGER (************ BRANCH)

            1st Franklin Financial Corporation Response

            04/15/2024

            We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.

          • Cheryl H

            01/12/2024

            I see a lot of dissatisfied customers here in the reviews. We must remember ************ has humans working for it. Humans are not perfect and sometimes bring their emotions to work. It reflects on the company, not you. and humans make mistakes, Glad they were taken care of. I deal with this company and so far everything is pleasant and good. If it weren't I would be disgruntled as well.

          • Devyn S

            12/17/2023

            My name is *************************** ! I paid an account of in full early to your ***** ** office . A month later later it was reported to my credit as I paid a settled amount which is false it decreased my score!!! I want the issue corrected immediately

            1st Franklin Financial Corporation Response

            12/20/2023

            Thank you for bringing this situation to our attention. Wed like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. Wed love the opportunity to speak with you about this situation. Please call our **************************** at ************** at your convenience.

          Customer Review Rating

          1.6/5

          Average of 30 Customer Reviews

          Contact Information

          49 E Doyle St

          Toccoa, GA 30577-2962

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          Email this Business
          (706) 886-7571

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 83

          Customer Reviews are not used in the calculation of BBB Rating

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