Business Profile
Consumer Finance Companies
1st Franklin Financial CorporationHeadquarters
Reviews
32 Customer Reviews
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Review from Brittney W
1 star03/03/2025
1st Franklin Financial Corporation for its grossly negligent business practices, aggressive and predatory lending strategies, and an egregious failure in verifying personal information before reaching out to the wrong person and accusing them of opening a line of credit.When I attempted to resolve the issue, their representatives refused to assist me remotely in verifying my identity. They were incredibly accusatory and rude. Instead, I was forced to appear in person at one of their branch location simply to correct a mistake that their institution made due to lazy **** tracing. Their lack of accountability, refusal to provide solutions, and disregard for customer inconvenience highlight an unacceptable level of incompetence and disregard for consumer rights.Furthermore, 1st Franklin Financials lending practices exhibit predatory and aggressive tactics that create unnecessary financial risks for consumers. The failure to properly authenticate an account suggests reckless business operations that not only endanger the financial security of consumers but also expose your institution to legal consequences.
1st Franklin Financial Corporation Response
03/05/2025
Thank you for bringing this situation to our attention. Wed like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. Wed love the opportunity to speak with you about this situation. Please call our **************************** at ************** at your convenience.Review from Carol S
1 star02/01/2025
I am a month behind on a payment. They sent me a letter in the mail about a right to cure for personal property. We did not use any personal property as collateral. I am very ****** off and thinking about taking them to court.1st Franklin Financial Corporation Response
02/04/2025
Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.Review from William C
1 star01/09/2025
There are usury practices being used in this business plus the loan has a very high interest rate there's something crooked about first Franklin. I'm just about ready to fight this in court1st Franklin Financial Corporation Response
01/13/2025
If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.Review from Juan K
1 star11/02/2024
First Franklin Financial are just rip off Gangster Financiers and I truly regret doing business with them. Recently I paid My account off (7) seven months early and I am now due a refund for the interest for seven months.The local Manager ***** sent Me a small check amount not nearly what they owe Me in interest.Their is no transparency in their actions. I am still waiting on requested detailed accounting of My account. As well as the full unearned prepaid interest.Woe to anyone thinking about doing business with these People they are not genuine.1st Franklin Financial Corporation Response
11/04/2024
Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our ***********, ** office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at **************, a representative from our **************************** would be happy to speak with you.Review from Andrea S
1 star10/15/2024
They are so rude. They refuse to take my payment when a month behind and turned me over to small claims court. Refused money from me several times. This is the Alexander city Al branch. The region office in ************* was just as rude.1st Franklin Financial Corporation Response
10/16/2024
Thank you for your feedback. If you would like to discuss this matter with someone from our Corporate Office, please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.Review from Joimaine W
1 star09/16/2024
They are rude and disrespectful to their customers. Do not do business with these people you will regret it!1st Franklin Financial Corporation Response
09/18/2024
Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.Review from B. P
1 star08/27/2024
I paid off my balance and they charged my bank twice. After disputing with my bank and getting the second charge refunded to me, they are claiming my bank did a charge back. At the branch level they are incredibly rude, harass you, lie and steal your money.1st Franklin Financial Corporation Response
08/28/2024
We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.Review from Deborah M
1 star08/17/2024
1st Franklin reported me as paying late in July/2024. I was not late. The manager, **** acknowledged I was not late. He blamed their automated system. I called their corporate office and complained. No help. I was closing on my home when a pre-closing credit report revealed my scores went down (64) points. I requested a letter of explanation from **** and he said he would look into it. It has been almost a week with no response from him. I was unable to close, I am in a hotel and my loan is pending. I disputed this online and ******* says my dispute is donestill reporting LATE. My loan was paid off in August 2nd. Dont use these people they are unprofessional and run a shoddy business. I am going to seek legal advice for damages.1st Franklin Financial Corporation Response
08/19/2024
Thank you for bringing this situation to our attention. We’d like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. We’d love the opportunity to speak with you about this situation. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.Review from carroll a
1 star06/28/2024
The branch in *******. I cant prove what they did but I have my suspicions. For eight months, I overpaid on my loan, had no problems with it. All of a sudden a payment is lost in the mail. Then two months later two payments were lost in the mail when I tried to pay the loan off. Person at the bank that I talk to told me that the ** number address they gave me was closed and payments were taken 3 to 4 months to post an account. I made a new payment to pay off the loan and demanded my two checks that never went through sent to my home. I never received a letter from them stating the new address where to send the payments. I suspect they were just holding it because I was overpaying it and theyre losing interest. But its all speculation. Seems odd that for eight months no problems with my payments being mailed in then all of a sudden Im having problems.1st Franklin Financial Corporation Response
07/01/2024
Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.Review from Racheal F
1 star04/11/2024
HORRIBLE CUSTOMER SERVICE I FEEL LIKE THE MANAGER PROFILED ME AND MADE ASSUMPTIONS I ALREADY HAVE AN ACCOUNT WITH THE COMPANY AND SHE WAS RUDE AND SHE ALSO TALKS OVER YOU AS WELL VERY RUDE AND NOT FIT TO BE A MANAGER (************ BRANCH)1st Franklin Financial Corporation Response
04/15/2024
We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
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