Complaints

This profile includes complaints for Ty Ty Plant Nursery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ty Ty Plant Nursery, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ty Ty Plant Nursery, LLC

  4723 US Highway 82 W Ty Ty, GA 31795-3032

• 

  Ty Ty Plant Nursery, LLC

  4723 US Highway 82 W Ty Ty, GA 31795-3032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two bare root grape vines back and they were received before a winter storm so I had to wait to plant, even though they say they watch the weather and ship when the weather is right for planting. Planted them after the weather just like it says to do. The concord grape is growing and doing great, the crimson grape is not doing anything. I have tried contacting them multiple times and keep getting told to just wait, now they wont respond to any email about their 'plantsurance policy' to replace the one not growing. I spent quite a bit of money on these, I'd really like the one not growing replaced.

  Business Response

  Date: 06/04/2025

  Thank you for your patience, and we sincerely apologize for the delay in response. We are currently experiencing a high volume of emails due to the peak of our shipping season, and we truly appreciate your understanding.

  
  We’re glad to hear your Concord grape vine is doing well! Regarding the Crimson grape, we understand your concern and want to make it right.

  
  Our Plantsurance claim window officially opens June 1st, we’ve reviewed your situation and are going ahead and shipping you a replacement Crimson grape vine as a courtesy.

  
  You will receive tracking information as soon as the replacement ships. Please continue watering the original plant in the meantime—sometimes vines can be slow to break dormancy.

  
  If you have any additional questions or need assistance, feel free to reply to this email. We're here to help and appreciate your business!

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ***** paid $87.75 for a 6 foot ****l cherry tree. They delivered it in ********. I planted the tree right away like they told me to. This was a replacement for the original order that came and dead. This is my second tree they have sent me. They say they ship them in dormant stage. To give it time and it will recover well neither tree recovered. Instead of wanting another tree from them, I want a refund and they said they don't give refunds. They said the only time they can ship the trees is when their endorment stayed and I don't want to treat this endurance stage cuz all they do is die. I want a full refund of $147.62. I spoke with them a month ago. They told me I would have to call back in ****. Today is **** the ***. I called them and spoke with them today and they said that they cannot ship me out of tree today. That is the best to wait till ******* when they start shifting trees out again when they are dormant. I have to explain to them that I don't want a tree that is dormant to. Please just give me a refund. They said that they do not give refunds. I never saw anywhere on any of their site while I was ordering. Did they don't give refunds?. I did see on their site did they say they guarantee their trees? I never knew that that meant that I couldn't have a refund. Doll they could do is give me another dead of tree. I would like y'all to help me get my refund.

  Business Response

  Date: 06/02/2025

  We’re very sorry to hear that this customer has not had a positive experience, and we appreciate the opportunity to clarify the situation.

  
  This customer originally placed an order for a 6-foot ****** Cherry tree and, after reporting that the first tree did not survive, we honored our 1-Year Plantsurance Guarantee and the customer ordered a ****l ****** 6ft.

  
  As clearly outlined on our website and order policy, we ship dormant trees during the appropriate season for planting, which is industry standard. Dormancy is not an indication of a dead tree—it is a natural and necessary state that gives the tree the best chance of surviving transplant.

  
  The ****l ****** was also reported as unsuccessful, and although our Plantsurance Guarantee is a one-time replacement policy, we have decided—in good faith and beyond our stated terms—to waive our standard policy and ship a second replacement tree immediately. The customer wants a **** ***** 6ft tall this time.

  
  We want to be clear that this third tree will be the final replacement provided under the guarantee. We hope this resolution demonstrates our willingness to go above and beyond our stated policies to support our customers.

  Customer Answer

  Date: 06/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:I didn't want another one of their trees, I wanted my full refund for the tree & the shipping. I did everything that they told me to do every time. Yes they shipped me dormant trees out in *** of the year when it is snowing here in *********. They told me to plant it in the ground. ?? So I did everything they told me to do both times. They wanted videos of me scrapping the bottom of the tree trunk so that they can see that there was no green & all brown which indicates a dead tree. I just wanted ALL my money back not just the shipping & another tree. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/04/2025

  We’re sorry to hear the customer is not satisfied with the resolution.

  
  To clarify, we issued a $59.87 refund directly to the customer’s credit card, which reflects the full out-of-pocket amount paid on her ********* **** order. In addition to the refund, we also shipped a replacement tree on ******, at no charge.

  
  Our policy provides store credit for failed plants, and we made an exception by refunding the exact amount she paid, rather than issuing store credit. We also provided guidance throughout the process, including instructions for confirming plant viability through a scratch test.

  
  While we understand the customer was hoping for a full refund including shipping, our warranty terms—clearly stated on our website—do not cover original shipping charges. We believe we’ve gone above and beyond to resolve the issue fairly and consider this matter closed.

  Customer Answer

  Date: 06/04/2025

  
  Complaint: ********
  
  I am rejecting this response because: I didn't asked for another tree to be sent to me. I clearly asked for refund for the tree that died. Not once but twice & The very first tree I purchased never recovered from the dormant stage, I put $eighty something dollars plus fifty something shipping for the very first tree. When it didn't recover, I brought a more expensive tree over $130 dollars plus had to pay another shipping fee. Another that tree never recovered from the dormant stage they mail them in. 
  That is why I didn't want another tree from them. I just wanted my money back. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several online requests for a refund for trees that all died that are under warranty. I am not receiving any response from the company after repeated e-mail requests. Request a refund or replacement of the entire order.

  Business Response

  Date: 05/28/2025

  Thank you for your complaint. We attempted to reach you by phone at the number provided, (***) ***-****, but unfortunately, the number appears to be non-working—we tried calling it twice with no success.

  We have also reached out to you via email and would love the opportunity to speak with you directly so we can resolve this matter promptly. Please provide us with a working phone number at your convenience.

  We are committed to making this right and would be happy to arrange a replacement or refund once we’re able to connect with you.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 2 separate orders for 5 plants total (3 trees, and 2 vines). Only 1 tree lived. That’s a 20% survival rate. 2 of the 4 trees arrived with essentially (or literally) no branches on them. The vines arrived with brown and rotted leaves and roots. I failed to capture a photo of the vines, so I accept that I cannot be refunded for them. For the 3 trees, after almost a month of correspondence with customer service, I’m told I’ll be given a store credit, but only after the spring shipping window ends. This means I’ll miss out on the entire 2025 growing season. I was told that if I was concerned the trees were dead upon arrival, I needed to report it within 3 days of receiving it, which is wild because previously I was told not to worry since they are “just dormant” and to plant them in the ground and give them time. I’d like to be refunded. I originally just wanted to be granted an exception and be issued my store credit in time to order replacements within the spring shipping window, but my relationship with this nursery has been severed.

  Business Response

  Date: 05/28/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We’re truly sorry to hear about your experience and appreciate the opportunity to make this right.

  After reviewing your case, we understand your frustration regarding the condition of your plants, the timing of our Plantsurance policy, and the communication throughout the process.

  To resolve this matter promptly and fairly, we have issued the following refunds:

  Order #****** – Refunded: $203.19

  Order #****** – Refunded: $268.70

  Order #****** – Partially Refunded: $60.77

  While we understand you hadn’t requested a refund for the two **** vines due to the absence of photos, we chose to include a refund for them as part of our effort to make things right.

  We are sincerely sorry this experience did not meet your expectations and caused you to lose trust in us. While our free one-year Plantsurance policy is in place to ensure plants have sufficient time to establish before determining viability, we recognize that clearer communication and greater flexibility are crucial. Your feedback has been heard, and we’re actively working to improve.

  Thank you again for your past business. If you have any further questions or concerns, please don’t hesitate to reach out directly.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This complaint can be closed. TyTy called me and will be issuing a refund to my card within 3-5 business days for the purchases in question. I’m satisfied with the resolution. 

  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 04/13/2025 Order #****** Order Total: $89,76 I purchased two ***** ****** trees from this company. The were both shipped dormant (no leaves or growth). Which I expected since it was spring. However one sprouted leaves and the other one didn't. I called customer service three times and they said they were sending me the link to provide replacement/refund. They never sent the email. On my third call the rep said it was dormant and in order to test it to see if it really was dead was to take a knife and scrape the bark. If the branch was green it was living, if it was white it was dead. I did this and took a picture of it to show them. I again requested the refund/replacement email and did not received a response. I sent a second email and asked 'am I being ignored?'. The following day I logged in again only to find that my order had been deleted from their website. I want a refund for the tree that arrived dead and I can provide a picture if they need it. I will never order from them again. I looked up online for reviews because their website doesn't allow for one and there were numerous complaints about this company. I should have looked up the online reviews first. Thank you for your assistance.

  Business Response

  Date: 05/28/2025

  We are sorry to hear the customer experienced difficulty reaching us and appreciate the chance to clarify the situation.
  The customer ordered two ***** ****** trees, which were shipped in a dormant state, as expected in early spring. One of the trees successfully leafed out, while the other did not. This is a common occurrence during the dormancy break-in period, and we advise customers to give the plants time to acclimate and follow a scratch test to check for viability. Our records show that one of our representatives emailed the customer requesting images to help evaluate the issue. We did not receive any follow-up email or photo submission, which may have been due to a delivery issue outside of our control. We do not ignore customer concerns, and if emails are missed, it is never intentional. Regarding the customer’s concern about the order being deleted from our website: orders are never removed. When logging in, the system defaults to displaying orders from the past month. Since this order was placed over a month ago, the customer simply needed to adjust the filter to “3 months” or “All Time” to view it.

  Our Plantsurance policy provides a free one-year guarantee, where we issue store credit for the value of any plant that fails after transplanting and care. This policy activates starting June 1st, after our shipping season ends, to allow plants adequate time to establish and leaf out.
  That said, in good faith—and understanding the customer attempted to communicate with us—we have processed a refund of $44.86 (adjusted slightly due to updated sales tax rates) for the one tree in question. This refund was issued on May 28, 2025.
  We regret that this experience did not meet the customer’s expectations and hope this resolution demonstrates our commitment to customer service.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered trees and they were not as described on the website and in really bad shape. The top was cut off the tree which severely shortens the lifespan of the tree. The website stated they only cut 8 foot trees which is false. Initially emailed to cancel order when I read on a review that they were bare root. The email was ignored and the order was shipped. I emailed again and stated I would dispute the charges which did get a return email telling me to call. They agreed to take a return but I have to pay shipping both ways.

  Business Response

  Date: 05/27/2025

  We appreciate the opportunity to respond to the customer’s concerns.

  We have processed a full refund for the customer’s order as of May 27, 2025, in an effort to bring this matter to a fair resolution.

  We would also like to clarify a few points regarding our shipping and product practices:

  Product Description Accuracy
  All of our trees are clearly described on our website as bareroot, and this information is listed on each relevant product page. We understand that not all customers may be familiar with what bareroot shipping entails, which is why we also include planting and care instructions with every order.

  Pruning is Standard and Beneficial
  Pruning the top of a tree before shipment is a common horticultural practice—especially for bareroot trees. This helps balance the canopy with the root system during transplanting, improving the tree’s long-term success and health. It does not shorten the tree’s lifespan; in fact, it supports stronger establishment and growth.

  Order Cancellation and Return
  While we did not see the initial email in time to stop shipment, we responded to the customer promptly upon follow-up and offered a return. As stated in our terms and conditions, customers are responsible for return shipping unless there is verified damage or error. However, in this case, we chose to issue a refund regardless of return to ensure the customer was satisfied.

  We regret any frustration the customer experienced and hope the resolution demonstrates our commitment to customer service. Please let us know if any further information is needed.

  Customer Answer

  Date: 05/27/2025

  The business has refunded the amount. This claim can be closed

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ********* tree from this company in March of this year (2025). I planted the tree and followed all care instructions. I noticed that the top of the tree looked dead and no leaves were sprouting although it's past time for it to bloom. I had my landscaper look at the tree and he told me it had girdle damage and the entire top of the tree was dead above where the damage was located. I attempted to contact the business all week from 5/12-5/16. I was constantly told they would need a supervisor to review to do something about it. I was never contacted. I complained on ****** reviews and they told me it was fine but it is not. I paid for a live tree with no damage, this tree has damage and is half dead.

  Business Response

  Date: 05/19/2025

  Thank you for your feedback, and we apologize for any frustration you experienced.

  We have reviewed your case thoroughly. The ********* tree you received was not damaged upon shipment and passed our quality inspection process, as noted in our communication. However, in the interest of customer satisfaction—and despite our belief that the tree was healthy when received—we have gone ahead and processed a full refund for your order.

  We always strive to ensure our customers are satisfied with both our products and service, and we hope this resolution demonstrates our commitment to that. If you have any further concerns or need assistance with future orders, we would be happy to help.

  
  Sincerely,

  Customer Service Team
  Ty Ty Plant Nursery, LLC

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have received a refund from business for the defective product.

  I thank the Better Business Bureau for their help in this matter.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’d ordered plants in **** but was told they’d be sent in the spring of **** due to being a healthy plant, I was told I could cancel or wait for plants as they were still unavailable to ship I later opted to cancel and they cancelled however I haven’t received my money back yet and we’re now in ****, I keep calling they tell me refund is on the way , however no refund, So I’m reporting this company to you, the refund is only 67. 48 which isn’t a lot of money these days but it’s my money I’d work for.

  Business Response

  Date: 02/05/2025

  I am so sorry to hear that your refund slipped through the cracks. ****** on lets us refund for six months. I am going to be mailing you a refund check today.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered plants (Order Numbers ****** and ******), and upon arrival plants were in a poor condition. I contacted customer service right away and was reassured that they are dormant but will wake up with time and thrive. After 6 month I found that 54 out of 70 plants were dead, resulting in a mere 23% survival rate. All of these were advertised as high-quality, most - bearing-size plants, yet none produced fruit and showed minimal foliage growth. After providing a photographic evidence the company issued a store credit instead of a refund (plantsurance) which I find inadequate given the circumstances. I could potentially lose 54% of my investment if I ordered again, (given the 23% survival rate the first year and predicted 23% if reordered) which is unacceptable not counting the time invested into caring for the plants and the resources. I attempted to resolve this directly with customer service, but my request for a refund was declined. I believe this situation warrants further attention, as the products did not meet the advertised standards, and the service provided was far from satisfactory.

  Business Response

  Date: 01/09/2025

  Thank you for purchasing your plants from Ty Ty Nursery. I am sorry to hear that you lost some of your plants. I do understand after looking up your information that you have received a store credit for the value of the plants that did not survive over $900. If you do not want to use the store credit I can issue you a refund for the plants that did not survive. Please let me know if you find this acceptable and I will get the refund check mailed out to you, since the order is greater than 6 months.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your response. I don’t want to use the store credit for the reasons already described. The check for the dead plants mailed to my address will work. Address is the same as in the order.  Thank you.  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 trees (2 cherry trees, 1 nectarine and 1 grape tree) on 3/14/23 (Order #******) at Ty Ty Nursery online at a total cost of $374.58 including $56.26 shipping cost. The box was ripped and all of the trees were twigs with no foliage.I planted all of the trees carefully and gave them a proper care but none of these trees was ever alive or showed a sign of growth. I called the company and they asked me to wait several months. After waiting several months I called again and they requested me to scrape the tree trunk and take pictures then send them the pictures. After seeing the proof of the 4 dead trees they issued a gift certificate of $309.40 that I can use to purchase more products from their company. On 2/20/24 (Order#******) I reordered 3 trees (2 cherry trees and 1 nectarine tree) because I just want to use up the gift certificate and hoping that the trees will survive this time. I had to pay another $56.26 shipping fee which bring the total to $325.26. Since I used the gift certificate that I had from last year I still have to pay $15.86. After planting and taking a good care of the trees and waited several months it became clear that none of them survived, they were all dead. Can you believe it? After I planted the total of 7 trees on 2 different occasions, none of them survived. When I called them, they said to wait as the trees probably still in dormant state, but after several months turned out that the trees were all dead. What a shame! I went online to check the reviews of the company and I was shocked to find out so many people complained with the same issues like me. This company is ripping people off selling bad products. I contacted the company again to request a refund but they told me that I can’t get a refund and can only get a gift certificate for $15.86. This is not right!!. I am very upset, it’s a waste of my time, efforts and money. After all of the hassles that I had experienced, I demand a full refund of $390.44.

  Business Response

  Date: 10/22/2024

  I am sorry to hear that your plants did not survive transplanting. Our policy is  a one time store credit for the value of the plants you came out of pocket. We have gone ahead and refunded you for the two orders. Do to the age of the transaction we can only issue a refund check. I have mailed the check today.

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has stated that they have mailed me a check today to refund my purchase. I haven't received the check yet but I expect they would refund the full amount of $390.44 as I requested.
  
  
  Sincerely,
  
  ***** *****