Complaints

This profile includes complaints for Ty Ty Plant Nursery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ty Ty Plant Nursery, LLC

  4723 US Highway 82 W Ty Ty, GA 31795-3032

• 

  Ty Ty Plant Nursery, LLC

  4723 US Highway 82 W Ty Ty, GA 31795-3032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 2 separate orders for 5 plants total (3 trees, and 2 vines). Only 1 tree lived. That’s a 20% survival rate. 2 of the 4 trees arrived with essentially (or literally) no branches on them. The vines arrived with brown and rotted leaves and roots. I failed to capture a photo of the vines, so I accept that I cannot be refunded for them. For the 3 trees, after almost a month of correspondence with customer service, I’m told I’ll be given a store credit, but only after the spring shipping window ends. This means I’ll miss out on the entire 2025 growing season. I was told that if I was concerned the trees were dead upon arrival, I needed to report it within 3 days of receiving it, which is wild because previously I was told not to worry since they are “just dormant” and to plant them in the ground and give them time. I’d like to be refunded. I originally just wanted to be granted an exception and be issued my store credit in time to order replacements within the spring shipping window, but my relationship with this nursery has been severed.

  Business Response

  Date: 05/28/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We’re truly sorry to hear about your experience and appreciate the opportunity to make this right.

  After reviewing your case, we understand your frustration regarding the condition of your plants, the timing of our Plantsurance policy, and the communication throughout the process.

  To resolve this matter promptly and fairly, we have issued the following refunds:

  Order #****** – Refunded: $203.19

  Order #****** – Refunded: $268.70

  Order #****** – Partially Refunded: $60.77

  While we understand you hadn’t requested a refund for the two **** vines due to the absence of photos, we chose to include a refund for them as part of our effort to make things right.

  We are sincerely sorry this experience did not meet your expectations and caused you to lose trust in us. While our free one-year Plantsurance policy is in place to ensure plants have sufficient time to establish before determining viability, we recognize that clearer communication and greater flexibility are crucial. Your feedback has been heard, and we’re actively working to improve.

  Thank you again for your past business. If you have any further questions or concerns, please don’t hesitate to reach out directly.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This complaint can be closed. TyTy called me and will be issuing a refund to my card within 3-5 business days for the purchases in question. I’m satisfied with the resolution. 

  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered trees and they were not as described on the website and in really bad shape. The top was cut off the tree which severely shortens the lifespan of the tree. The website stated they only cut 8 foot trees which is false. Initially emailed to cancel order when I read on a review that they were bare root. The email was ignored and the order was shipped. I emailed again and stated I would dispute the charges which did get a return email telling me to call. They agreed to take a return but I have to pay shipping both ways.

  Business Response

  Date: 05/27/2025

  We appreciate the opportunity to respond to the customer’s concerns.

  We have processed a full refund for the customer’s order as of May 27, 2025, in an effort to bring this matter to a fair resolution.

  We would also like to clarify a few points regarding our shipping and product practices:

  Product Description Accuracy
  All of our trees are clearly described on our website as bareroot, and this information is listed on each relevant product page. We understand that not all customers may be familiar with what bareroot shipping entails, which is why we also include planting and care instructions with every order.

  Pruning is Standard and Beneficial
  Pruning the top of a tree before shipment is a common horticultural practice—especially for bareroot trees. This helps balance the canopy with the root system during transplanting, improving the tree’s long-term success and health. It does not shorten the tree’s lifespan; in fact, it supports stronger establishment and growth.

  Order Cancellation and Return
  While we did not see the initial email in time to stop shipment, we responded to the customer promptly upon follow-up and offered a return. As stated in our terms and conditions, customers are responsible for return shipping unless there is verified damage or error. However, in this case, we chose to issue a refund regardless of return to ensure the customer was satisfied.

  We regret any frustration the customer experienced and hope the resolution demonstrates our commitment to customer service. Please let us know if any further information is needed.

  Customer Answer

  Date: 05/27/2025

  The business has refunded the amount. This claim can be closed

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ********* tree from this company in March of this year (2025). I planted the tree and followed all care instructions. I noticed that the top of the tree looked dead and no leaves were sprouting although it's past time for it to bloom. I had my landscaper look at the tree and he told me it had girdle damage and the entire top of the tree was dead above where the damage was located. I attempted to contact the business all week from 5/12-5/16. I was constantly told they would need a supervisor to review to do something about it. I was never contacted. I complained on ****** reviews and they told me it was fine but it is not. I paid for a live tree with no damage, this tree has damage and is half dead.

  Business Response

  Date: 05/19/2025

  Thank you for your feedback, and we apologize for any frustration you experienced.

  We have reviewed your case thoroughly. The ********* tree you received was not damaged upon shipment and passed our quality inspection process, as noted in our communication. However, in the interest of customer satisfaction—and despite our belief that the tree was healthy when received—we have gone ahead and processed a full refund for your order.

  We always strive to ensure our customers are satisfied with both our products and service, and we hope this resolution demonstrates our commitment to that. If you have any further concerns or need assistance with future orders, we would be happy to help.

  
  Sincerely,

  Customer Service Team
  Ty Ty Plant Nursery, LLC

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have received a refund from business for the defective product.

  I thank the Better Business Bureau for their help in this matter.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’d ordered plants in **** but was told they’d be sent in the spring of **** due to being a healthy plant, I was told I could cancel or wait for plants as they were still unavailable to ship I later opted to cancel and they cancelled however I haven’t received my money back yet and we’re now in ****, I keep calling they tell me refund is on the way , however no refund, So I’m reporting this company to you, the refund is only 67. 48 which isn’t a lot of money these days but it’s my money I’d work for.

  Business Response

  Date: 02/05/2025

  I am so sorry to hear that your refund slipped through the cracks. ****** on lets us refund for six months. I am going to be mailing you a refund check today.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered plants (Order Numbers ****** and ******), and upon arrival plants were in a poor condition. I contacted customer service right away and was reassured that they are dormant but will wake up with time and thrive. After 6 month I found that 54 out of 70 plants were dead, resulting in a mere 23% survival rate. All of these were advertised as high-quality, most - bearing-size plants, yet none produced fruit and showed minimal foliage growth. After providing a photographic evidence the company issued a store credit instead of a refund (plantsurance) which I find inadequate given the circumstances. I could potentially lose 54% of my investment if I ordered again, (given the 23% survival rate the first year and predicted 23% if reordered) which is unacceptable not counting the time invested into caring for the plants and the resources. I attempted to resolve this directly with customer service, but my request for a refund was declined. I believe this situation warrants further attention, as the products did not meet the advertised standards, and the service provided was far from satisfactory.

  Business Response

  Date: 01/09/2025

  Thank you for purchasing your plants from Ty Ty Nursery. I am sorry to hear that you lost some of your plants. I do understand after looking up your information that you have received a store credit for the value of the plants that did not survive over $900. If you do not want to use the store credit I can issue you a refund for the plants that did not survive. Please let me know if you find this acceptable and I will get the refund check mailed out to you, since the order is greater than 6 months.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your response. I don’t want to use the store credit for the reasons already described. The check for the dead plants mailed to my address will work. Address is the same as in the order.  Thank you.  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 trees (2 cherry trees, 1 nectarine and 1 grape tree) on 3/14/23 (Order #******) at Ty Ty Nursery online at a total cost of $374.58 including $56.26 shipping cost. The box was ripped and all of the trees were twigs with no foliage.I planted all of the trees carefully and gave them a proper care but none of these trees was ever alive or showed a sign of growth. I called the company and they asked me to wait several months. After waiting several months I called again and they requested me to scrape the tree trunk and take pictures then send them the pictures. After seeing the proof of the 4 dead trees they issued a gift certificate of $309.40 that I can use to purchase more products from their company. On 2/20/24 (Order#******) I reordered 3 trees (2 cherry trees and 1 nectarine tree) because I just want to use up the gift certificate and hoping that the trees will survive this time. I had to pay another $56.26 shipping fee which bring the total to $325.26. Since I used the gift certificate that I had from last year I still have to pay $15.86. After planting and taking a good care of the trees and waited several months it became clear that none of them survived, they were all dead. Can you believe it? After I planted the total of 7 trees on 2 different occasions, none of them survived. When I called them, they said to wait as the trees probably still in dormant state, but after several months turned out that the trees were all dead. What a shame! I went online to check the reviews of the company and I was shocked to find out so many people complained with the same issues like me. This company is ripping people off selling bad products. I contacted the company again to request a refund but they told me that I can’t get a refund and can only get a gift certificate for $15.86. This is not right!!. I am very upset, it’s a waste of my time, efforts and money. After all of the hassles that I had experienced, I demand a full refund of $390.44.

  Business Response

  Date: 10/22/2024

  I am sorry to hear that your plants did not survive transplanting. Our policy is  a one time store credit for the value of the plants you came out of pocket. We have gone ahead and refunded you for the two orders. Do to the age of the transaction we can only issue a refund check. I have mailed the check today.

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has stated that they have mailed me a check today to refund my purchase. I haven't received the check yet but I expect they would refund the full amount of $390.44 as I requested.
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Tanenashi Persimmon from them and it arrived dead. I called them the day I received it. They told me that the plant was in shock and I had to wait. I planted it, investing money for a pot, soil and fertilizer. I have called them three times since and sent photos to them of the totally dead plant. They offered a $32.88 for my purchase of $65.75. That is unacceptable. They then offered to replace the plant but I would have to pay the difference in the purchase price and the shipping. At this point I just want a full refund for the dead plant.

  Business Response

  Date: 10/03/2024

  We have processed a refund for $41.58. The customer used a coupon for 50% off at her purchase. The refund is for the full amount the customer paid after the 50% discount with the changes to the sales tax and shipping.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two persimmon trees on *** ** for $171.55, which included $43.17 shipping. They arrived looking very much like sticks but I immediately planted and lovingly watered them. However, it has become clear they did not make it or were not alive in the first place. I contacted TyTy and they promised to send me a form to ask for a refund but they never did. I have tried contacting them again, (perhaps they forgot?), but after waiting on the phone for a lengthy time have given up.

  Business Response

  Date: 08/19/2024

  We have been in contact with the customer directly and have reached a positive resolution. 

  Customer Answer

  Date: 08/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it will be satisfactory should the promised response be followed through by the business.

  Unfortunately, they only spoke with my husband, who is only somewhat aware of the situation. They promised to send new trees in the fall. 

  i hope they are sincere and that this will work out better.
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bare root plum tree at a total cost of over $80 including tax and shipping. What arrived was a 5 foot long twig with hardly any root, no branches and it never was alive. The company, TyTy Nursery is nearly impossible to contact by phone. When finally reached by email they requested a photo of the scraped tree trunk, then repeated the request, sent an insurance form to be filled out, all of this taking place over a several week period. The final result was provision of a gift certificate for $50.72, no return of shipping nor tax paid and the expectation to repeat these costs with redemption of the gift certificate. There was no offer to return the money to me. They at best are a miserable company to deal with and possibly are a racket.

  Business Response

  Date: 06/27/2024

  We have processed a full refund for the customer's order today. I am sorry to hear that your plum tree did not survive transplanting.

  Business Response

  Date: 07/15/2024

  We previously refunded the customer the full amount on *****24.

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 8 trees from Ty Ty Nursery in ***** 2024. Order ******* The trees arrived in a box that was torn in half. The trees themselves were the only thing holding the shipping materials together. Four of the trees had leaves that were in severely dehydrated condition. The other 4 were twigs with no foliage. Please see attached pictures. I immediately planted the trees as instructed but only one responded with any sign of life by mid-June. Effectively that one tree was advertised as a 4 foot tree that is now a 1 foot tree. I called Ty Ty in May, they indicated they would not consider my complaint until June 1st. I called Ty Ty in mid-June, they asked me to provide pictures and explained that if they determined that the trees were dead they would issue me a "store credit" rather than replace the trees for which I paid. If I were to order the same 8 trees today it would be at a price that is at least 25% more than what I paid them. Essentially, this business is a classic bait and switch operation.

  Business Response

  Date: 06/17/2024

  I have issued a full refund for the customer's order. We do not bait and switch. The customer purchased the plants with a 25% Off coupon.