ComplaintsforLive Oak Manufactured Homes

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Live Oak Manufactured Home in March of 2020. We have two leaks on the roof. One in the living room and one in the kitchen. The one in the kitchen runs down the wall. The roof is supposed to be warranted for either 15 or 20 years. They do not seem to be concerned. Meanwhile theres probably mold growing in the walls and ceiling.

  Business response

  09/18/2024

  This home was purchased in 2020 with a 1 year limited warranty. The warranty for the shingles is through the shingle manufacturer, not Live Oak Homes. 

   

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The home manufacturer is supposed to come back to the house to make repairs. The company has came out one time but has not returned when more problems of the home occurred. It is very hard to get in touch with them and they never respond back to emails. My home still needs repairs and I have not heard anything back from them.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My *********** purchased a manufactured home from *********************/Live Oak Homes in August 2022, we moved in the home in February 2023 & still to this day there are multiple issues with the home. We paid $289k for our home & was promised a "good quality home as good as, if not better than a site-built home". That was a lie. We had the home inspected yesterday & 16 months later we are still having a lot of issues. We still have issues with air leaks, improper AC airflow, electrical issues, foundation issues & roofing issues (caused by their own contractors cutting through the roof deck & not properly supporting the patches.). These issues were all issues weve reported to them well before the 1 year ***** We are at a standstill which is why we had the inspection completed. It appears that their contractors are more loyal to *********************/Live Oak's WALLET than they are to their work ethic & quality of their work. They sent out a plumber to do electrical work, a truck driver to cut holes in our roof deck to look at our duct work, a drywall guy to inspect our ductwork. They dropped the home on our property & just left it, bending our frames underneath and not sealing off the mate ************ had issue after issue while they sent out incompetent people to do the job. There are issues we are still having today that were supposedly already fixed by their contractors. Everything that's been done to date was done only because we would not shut up about it until they tried to fix it. They have a horrible reputation for poorly built & installed homes, if we knew then what we know now we would never have purchased a home through them. Weve been patient & understanding but after 16 months, enough is enough. They've dropped the ball too many times now, they don't care to make our home right all they care about is their wallet. We've already contacted the ** office. Fix all outstanding issues using licensed qualified specialists, NOT your contractors.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a manufactured home from Live Oak Manufactured Homes. I have had a lot of issues with them. They sent two contractors and most of the issues have been corrected but the most serious and possibly dangerous issue keeps being blown off. My lights dim throughout the house when my washing machine is on, they dim when my ac/heat turns on, and sometimes dims for no reason. One contractor found messed up wiring in one set of lights in the master bathroom. The live wire was showing and the ground wire wasn't done correctly. He fixed that. This issue leads me to think that the wiring in the house was not installed correctly and I have something going on with the wiring. I have asked that a licensed electrician be sent out. They refused, telling me they would send a contractor, which they never did. Also, a contractor is not an electrician and doesnt know what to check or how to check what needs to be checked. I want a licensed electrician sent to my home to figure this out immediately. They also have to replace a cabinet in the kitchen and flooring in two bedrooms and the hallway. I want this completed immediately as well. It has been four months since the last contractor finished his part and all I've gotten is calls saying it will be soon.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received my home in 2022 and there are several things that have yet to be fixed! There are several cosmetic damages that need to be fixed like the strips coming off the wall and around the tub and the caulking peeling around the ceiling and a lot more other things. A worker came out to repair the cracks in the ceiling in our kitchen and he put my kitchen light back in the wrong place! We have more cracks in the ceiling that need to be repaired. The lights in our kitchen have gone out and they all need to be replaced. Another work came out several months later to fix our vents and the creeks in our floor. I was told that they had to order parts for the duct work to be replaced and parts for the floor under the house to stop the rest of the creeks. The two back bedrooms duct worked is completely collapsed with no air flow. I have been waiting over a year for that to fixed and it still has not been done. I have called and emailed and got nothing. I just want my repairs done!!!! I am paying a lot of money monthly for a home that is not completely done. Every time a worker comes out they do a half job and don't care. Please fix my issues.

  Business response

  03/22/2024

  We have an open repair order and will advise when this is complete. 

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a Live Oak Monster Mansion in early 2022, were not able to move in until November 2022. Since move in, we have had numerous leaks, electrical problems, ceiling cracking and tiles falling off of the walls. We did their punch list, and for 6-7 months had their contractors come out and attempt to fix the issues. As for the leaks, they were patched up temporarily, as all of previous leaks are now active again in same spots, ruining cabinets and floors. The ceiling that was cracked and repaired a number of times has begun to crack and fall apart worse than before. The wall tiles are falling off at a rate that I cant even keep up with. In speaking with ****** and *****, they say my home is too far out of warranty to repair again. Even though the repairs arent even a year old. They also shorted me window screens, but said they will mail them. I paid $174,000 for this lemon and would appreciate this company to just stand by their product. Also, send real contractors instead of handymen. All of the workers who have been here have commented on how poorly built the newer models have been. I couldnt agree more. If I do not get results from this company, I will be seeking legal action.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have bought a live oak home mobile home from Broxton GA. I am not happy with it, it first started with problem with our ac and still have problem with it, they have been here 3-4 different times. then after that we had mold coming in where they have put it together, they came and fixed it. Now we have notice and we smelt something burning and got to look at our plug in and they burnt. We bought the house in 2021 after we lost our house. Also our floor carpet is coming up and the tile in the kitchen has been cut. They didn't take off the things that holds the ref ridge in spot from traveling. I would love for the probelms be fixed and them to just bring me a new ac because I'm tired of calling them and they horse around and not fix it.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2022 i purchased a house from live oak homes. Since day one have had cosmetic issues and issues with the flooring. i have contacted them several times and the few times they will even answer the door they have told me that these issues would be fixed. The issues include, Ceiling texture in the master bedroom has peeled off the ceiling and was improperly repaired. I have been told they would redo the entire room, But have been waiting over 6 months for any contact on actually getting it done.more concerning is the issues with my floor. i have had soft spots in floor and floorboards that stick up and cause squeaking when stepped on, I have a spot in my guest bathroom that when stepped on causes a cabinet to peel away from the wall due to lack of support. And recently my entire kitchen floor has begun warping wildly causing a "sand dune" effect where the ground has hills and valleys in it that run throughout an entire half of the house. It has become severe enough that the flooring tile is starting to split apart at the seams because of how much the floor rises and falls. They sent out one of their "private inspectors" who had the gall to tell me that that was "normal" and "nothing to worry about." and tells me that the people who setup the house did it incorrectly, didnt have the necessary straps between trusses, to few lag bolts, gaps in the seam of the house, etc. And to contact them. while completely ignoring the fact my floor is falling apart. I have been waiting over a year for these issues to be fixed and still to this day cannot get them to confirm if they are even going to fix the issues. we have only owned the house for a year and should not have to replace half the houses flooring.All I want is for them to get the house SET UP RIGHT and FIX what needs to be FIXED.

  Business response

  01/12/2024

  We have a contractor working on the home now. Will update as soon as the work is complete and we speak with customer. 

• Initial Complaint

  11/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Writing a complaint on here because they seem to be better about replying to these complaints than they are returning phone calls or emails. There WILL be a law suit soon if we do not hear back, you have our phone numbers and email address. Maybe 2 things on our entire punch list have been completed since we bought this home and we are fed up as I can see many people are.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased our home in 2019 and we did the gold key service which they refused to fix some issues but the main thing we still continue to have is the leaking water from our master shower we had like 2-3 contractors to come out and look at it and fixed it but then within a month it was back to leaking and mold and mildew buildup, last time I had a person come out was within our year warranty and they just cut off half the stud and half dry wall and caulked the areas they thought water was coming from but then again it fixed it temporarily and it leaking again and caused mildew and mold AGAIN! I just want this shower redone completely I did call LOH and they said they would not cover it because my one year warranty is up! Well this aint my fault! Now this is a critical health issue! We are being quoted ****** to get this job done through another business which we cant afford!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩