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Business Profile

Collections Agencies

Financial Asset Management Systems, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Financial Asset Management Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Financial Asset Management Systems, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been spamming me and harassing me by calling my cell phone and leaving no messages. It was only after researching the number that I became aware that all of the calls are coming from the same company Financial Asset Management Systems. The calls were received as follows:#DATENUMBER 1Thurs, 3/13 at 10:31am833-341-7050 2Wed, 3/15 at 4:14pm833-341-6611 3Wed, 2/26 at 11:01am855-706-9339 4Wed, 2/19 at 10:03am855-706-4636 5Tue, 2/11 at 1:38pm833-341-7799 This is five calls in the last ************************************************************************* this is considered harassment. If they have a legitimate reason to be calling, they would leave a message indicating so.I want them to stop harassing me, I owe nothing. They are most likely looking for ***** ****** or ** *******. I know this because this isnt the first time this has happened. The problem is these companies will not take no for an answer and will call endlessly even after you tell them they have the wrong number!Action Im looking for: Stop calling me!

      Business Response

      Date: 03/20/2025

      Please see attached. 

    • Initial Complaint

      Date:08/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business continues to contact me for debt owed to Navient. I have tracked down my records and have spoken to Navient directly who could not verify the authenticity of FAMSs claims. Please remove me from your records and cease contact regarding this matter.

      Business Response

      Date: 09/04/2024

      Please see attached. 

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know who this is. I saw I had a missed call yesterday and that the caller was from "FAMs," So I looked them up and saw that the complaints and that someone said they had emailed them as well. So I checked my email and saw that I had two emails from them from the day before yesterday. With all my personal info in it, requesting that I download an attached document, by entering the last four numbers of my social security number to do so. I received another missed call today. None of these calls have left any type of message, and I'm definitely not downloading any document by entering my social security number. I want them to stop contacting and calling me. I don't deal with them and never have. I've never heard of them until yesterday.

      Business Response

      Date: 07/05/2024

      Please see attached. 

      Customer Answer

      Date: 07/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've received 2 emails so far from this group that I've never heard of before telling me to look at an enotice about my account. I have no account and refuse to open anything from a random email. I have no collections on my record and if this company was legit they'd send me actual mail. I have no idea what this is about or how they got my email address.

      Business Response

      Date: 06/26/2024

      Response Attached. 

      Customer Answer

      Date: 06/26/2024

       
      Better Business Bureau:

      They said they wouldn't contact me again but say they've "restricted" my account but never explained why I would have an account with them. Anyway, Iwhatever so long as they never contact me again I'll accept the response made by the business in reference to complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had opened a dispute with this agency back in 2014-2024 i am still fighting they placed another person bill and refuse to vaildate it and they keep taking my state taxes I have been in communication with them and they have released only 2 years worth but is still holding on to all my funds. I have proof via email i used to call these people i can reach out to phone company to retieve the extensive phone calls and theyare violating the *** rues and regulation and they contuined to bill after statue of limitation on the debt.

      Business Response

      Date: 04/29/2024

      Please see attached. 

    • Initial Complaint

      Date:03/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This agency has been taking my state tax refund for over 5 years now. This is the second year I called and was told that I had no account with them but still my money has been taken. Nobody at the agency was able to help me, they asked me to send an email and I did that this year and last. The lady on the phone stated i havent had an account with them since 2021, but yet 2024 they are still taking my money. I asked for an explanation and received nothing. My hospital bills were paid off so Im not understanding what is going on. I would just like my money back and them to stop taking money from me

      Business Response

      Date: 04/01/2024

      Please see attached. 

      Customer Answer

      Date: 04/01/2024

      Hi I did want to respond to the fams response, what they stated in the email is the same thing that two representatives from Fams stated on the phone. This is reasons I reached out to BBB. I will say that this morning April 1st ****************************************** by phone saying that they responded to an email saying that this was an error and that I should be receiving something from the state.

      Business Response

      Date: 04/08/2024

      Please see attached. 

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/16/20 there was an agreement between me at the company for the debt to be paid this debt was then paid I have an email I spoke to ***************************** at navient and he provided me with an email and the settlement. On 11/27/23 ********************* called me trying to collect a debt that was paid already he stated he worked for financial asset management systems.

      Business Response

      Date: 12/04/2023

      See attached. 

    • Initial Complaint

      Date:11/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from Financial Asset Management Systems a debt collection agency. I phoned and spoke with *********************. I asked if this was regarding ** financial aide and **** replied no. I asked him what this was regarding and he said it was for a Chase Credit card. I asked for the account number and when this came to their attention. **** said it's on the form and it had been referred by Dekalb County Solutions on October 10th 2023.(****************). I informed **** that I find this hilarious because I only have 1 Chase Credit card account and that I am currently in litigation with a completely different company on the matter because ***** illegally sold peoples debt and ***** was fined millions. I aslo said that ***** couldn't have sold my debt to more than one company. He replied you still owe the debt. I said it's impossible and this is definitely fraud and that I would be reporting them to the ***** I then contacted Chase Credit Card Recovery Team and they informed me the account number **** referenced was not affiliated with Chase at all. I called FAMS back and spoke with ********************* when I informed her about the account number not being from ***** and I said this seems like fraud. ****** said well possibly this isn't your debt however for her to cease and desist collections she would need something in writing.

      Business Response

      Date: 11/14/2023

      Response attached. 

      Customer Answer

      Date: 11/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/4/2023: received a collection letter in the mail that states I had a balance from over 30 years ago for an unspecified debt. This is an obviously fraud and an attempt to get money from me under false pretenses.I do not own this money and demand this issue is cleared up and they never contact me again. If this has been reported to any credit agencies, I demand it is removed from my credit report.

      Business Response

      Date: 11/08/2023

      FAMS' response is attached. 

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This "business," if you want to call them that I don't, is harassing me at this point; I am receiving 3 to 5 calls a day. No message is ever left. The only reason I even know it was this company is that I looked up the 866 number they use. If it isn't them, fine, as I called the ************ number back, and someone answered with "Simple Solutions," so either lying about the name of their business or they changed their number. If that is the case, no further action is needed from them as they are not the ones calling if they are calling about a debt. I have no unpaid bills in my name; if you think I do, I'll need a mailed letter validating the debt from the original account holder. Also, stop calling me. I have filed an FCC complaint and will get a lawyer if needed. You can deal with me via e-mail or mail, period.

      Business Response

      Date: 07/11/2023

      FAMS has reviewed the complaint and provided the attached response. 

    Financial Asset Management Systems, Inc. is NOT a BBB Accredited Business.

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