Reviews

This profile includes reviews for CRST The Transportation Solution, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CRST The Transportation Solution, Inc. has 20 locations, listed below.

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  CRST The Transportation Solution, Inc.

  201 1st St SE Cedar Rapids, IA 52401-1421

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  NAL Group

  60 Northpointe Pkwy Amherst, NY 14228

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  CRST Home Solutions

  74 Carter Dr Edison, NJ 08817

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  BCB Transport

  10 N Main St Ste C Munroe Falls, OH 44262

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  CRST The Transportation Solution, Inc.

  2020 Williams Rd Columbus, OH 43207

Review Details

• Review fromSteven M

  Date: 12/16/2023

  1 star
  I have been dealing with CRST for 40 days now and still no installation! I have reached out multiple times to try and expedite the process but I never get a call back. They tell me they will call the installers and see if they can fit me in and it never happens. My renters have been without a dishwasher for ****************************************************************************************** more back. This will now be my 3rd reschedule as issues arise every time it is installation day. I will not be using CRST in the future.

• Review fromBrad R

  Date: 12/14/2023

  1 star
  I had 2 failed attempts to have a dishwasher installed by CRST. Dishwasher was purchased at Lowes but ***** subcontracts the installation to CRST. **** then subcontracted to job to AVT LLC. Both times AVT LLC canceled the job on the date scheduled for installation. The first time because the installer called in sick. I did get notified of this cancellation. The 2nd time no one contacted me and I had the contact CRST and was informed that the installer hurt his back getting the dishwasher and was seeking medical attention for this injury. The Lowes store had no report of any injuries that day. **** stated that the installation would be expedited but the earliest date available now was over a week later. I initially rescheduled for that date and contacted *****. I told ***** I found an installer that would actually show up and install the dishwasher and Lowes stated that they would refund my cost for the installation and haul away charge. If you make a purchase at Lowes, I recommend you do not purchase their installation service as Lowes does not do any installation and subcontracts out this service. CRST is either unwilling or unable to get installers to honor their commitments. Very disappointing and frustrating experience.

• Review fromBart Z

  Date: 10/01/2023

  1 star
  TERRIBLE delivery and installation service for an appliance. We ordered a Bosch dishwasher from ****** in *********, **** **** said they'd deliver it on a Monday. They never showed up. They apologized by text and said it would be there the next day. No one showed up.On Wednesday, I was about to give up and order the dishwasher elsewhere--but finally they showed up. They removed my old dishwasher, brought the new one into the house--and it was the wrong one. It was a Whirlpool, not the Bosch I ordered.The **** deliver guys said someone would call within 30 minutes to clear it up.No one ever called.Finally, on Thursday I got ahold of a helpful assistant manager at the ******. She confirmed that **** had returned the Whirlpool and would bring the Bosch.On Friday--five days after the initial delivery slot--one of the **** guys showed up with the correct dishwasher.My time wasted this week: four time blocks of three hours each, a total of about 12 hours of waiting for the delivery.This is outrageously incompetent.

• Review fromSteven A.

  Date: 09/15/2023

  1 star
  I had a delivery scheduled, called them the same morning told them I couldn't make the delivery time and they told me it was too late to change the delivery. Then said it will be a failed attempt and they would schedule another delivery time. This was fine until I found out that I would have to pay again for them to deliver. Complete and utter disinformation on their part and it feels intentional to get more money. If you can avoid this company at all costs

• Review fromAlisha H

  Date: 09/13/2023

  1 star
  Ordered dishwasher at Lowes. Was scheduled for delivery today. No call yesterday or today so I had to call them three different times. I was repeatedly told I was scheduled for today but no one ever called or showed up. After reading these reviews, Ill be calling Lowes tomorrow to cancel the entire order.

• Review fromAaron A

  Date: 09/12/2023

  1 star
  Another Lowes no-show. Same sort of situation as others - major appliance install, far out notice, then nothing on the day of. Their purpose seems to be to deflect criticism from Lowes itself, which is enough reason to avoid ever having to do business with them if at all possible.

• Review fromJay S

  Date: 08/20/2023

  1 star
  Similar to what others are reporting. Purchased an install for an over the range install from Lowes. after confirming the appointment multiple times with CRST ( day before, and multiple times day of install) i was ensured the install would be completed on the committed date but like others NO SHOW!! ***** was of NO help in resolving the issue.................Avoid Lowes and CRST if at all possible.

• Review fromEugene H

  Date: 08/07/2023

  1 star
  Terrible. They were supposed to install a dishwasher through Lowes, estimated arrival was between 1-4pm. Never showed up. Called them directly after getting their number from Lowes. On hold for a solid 30 min. Then found out that supposedly their truck broke down but they never called me about it. They wanted to reschedule for a different day. I just canceled it. HORRIBLE.

• Review fromAimee Y

  Date: 08/03/2023

  1 star
  Run for the hills if they tell you this company is going to install any appliance in your home. Our local Lowes store contracts with them exclusively and as such we will never purchase from Lowes again. I have written documentation of a dishwasher install that was scheduled and cancelled over and over from May 2023 to August 2023 when we finally cancelled the order. They refused to complete the work and we are stuck with a scratched up dishwasher that they did not fully install (my husband had to complete the work because they refused to install a water hose). Their customer service is equally as awful and dismissive. They offered no recourse, apologies or problem solving and refused to send documentation to me for my records.

• Review fromScarlett G

  Date: 07/14/2023

  1 star
  7/2 - Purchased a dishwasher from Lowe’s and paid for the installation.
  7/10 - I received an email to confirm the installation appointment on 7/13. I rescheduled another appointment to accommodate the delivery date.
  7/12 late afternoon - I received a text from an installer and asked whether I could move the appointment to 7/14. I accepted based on it does not fall under a 2-hours-window for the other appointment I moved to 7/14 from 7/13.
  
  While I was texting, I received a phone call from Jwan at CRST and asked whether I confirmed the appointment change. I told her I was in the middle of it. Jwan was not very kind while I explained to her there is a 2-hours-window on 7/14 that I would not be home because it was too late for me to reschedule the other appointment. Once my conversation ended with her, I called the installer and confirmed the appointment on 7/14. Then I got a text message from CRST to confirm the installation appointment on 7/15.
  7/13 - Received a call from Brittany at CRST to confirm the installation appointment on 7/15. I asked why it was changed from 7/14 to 7/15. She said because I never confirmed the appointment for 7/14. I was trying to explain to her but she refused to let me finish, claiming she could read the notes in the system. I told her I was so frustrated that I was ready to cancel my order. She immediately canceled the order.
  
  I called Lowe’s to inquire how to get the refund for the dishwasher. The lady from Lowe’s Install Support reached out to CRST to reinstate the installation order and got me an appointment for 7/14. I received a text confirmation for the appointment on 7/14 but then I received another call from CRST to inform me that the appointment had to be changed from 7/14 to 7/17 or canceled.
  I went to Lowe’s and canceled all orders. Do not buy a dishwasher from Lowe’s unless you can install yourself.