Complaints

This profile includes complaints for Fidelity & Guaranty Life's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fidelity & Guaranty Life has 7 locations, listed below.

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• 

  Fidelity & Guaranty Life

  801 Grand Ave STE 2600 Des Moines, IA 50309-8092

  
• 

  Fidelity & Guaranty Life Insurance Company

  PO Box 1137 Baltimore, MD 21203

• 

  Fidelity & Guaranty Life Insurance Company

  777 Research Dr Lincoln, NE 68521

• 

  Fidelity & Guaranty Life Insurance Company

  1001 Fleet St Baltimore, MD 21202

• 

  Fidelity & Guaranty Life Insurance Company

  PO Box 81497 Lincoln, NE 68501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on non performance over the past 3 year for an annuity account my wife and I decided to take the loss with early termination to take our money elsewhere. Fidelity and Guarantee has dragged their feet and gave us the run around to get our ****** dollars. They keep telling us the check is in the mail. The latest scam is they tell us the account is in compliance department. This is all my wifes life savings and we just want to cut our losses with this company.

  

  Business Response

  Date: 03/13/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB. A written response will be sent to the policy owner within 10 calendar days.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an annuity with lifetime guaranteed income from ********************** in February of 2024. I elected to to begin receiving my lifetime payments on the one year anniversary of the annuity: 2/22/25. When I initially notified the company of my request in September of 2024, I requested to be paid monthly, but within a few weeks of that I changed my mind and decided to switch to an annual payment. I notified the company in writing using their forms for this type of change. That was in October, 2024. The insurance agent who sold me the policy's secretary has been corresponding with ***** since that time as have I to ensure that they would give me the full payment due on 2/22/25. We heard from them through multiple emails and phone calls that they would do so, but when the time came for me to receive my annual payment, they did not send the money to my bank account. Five days later, they sent only a single monthly payment instead of the annualized payment. The insurance agent's secretary contacted them again and they said I needed to ask again in writing for the change to be made. The secretary typed up another letter for me to sign, I signed it and she emailed it to the company. Now I am waiting to see if they will comply with this request that has been discussed with them multiple times since October, 2024. The secretary and I have emailed them, used their website, and spoken on the phone with them many times and they assured us I would receive the full annual payment. Because of their incompetence, I cannot trust them to provide my money to me for the rest of my life as they "guaranteed." This is also a long term disability policy and I cannot trust that they will ever release the funds I need to take care of me if I become disabled. I want to end the contract based upon their negligence and untrustworthiness.

  

  Business Response

  Date: 03/04/2025

  Thank you for your inquiry. Due to state and federal privacy laws we will respond directly to the policy owner within 10 calendar days.  Thank you.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23018617
  
  I am rejecting this response because I want this case to remain open until I see if their response is acceptable. Given my history over the last 5 months with them, I doubt they will respond in a timely fashion. If they do respond within 10 calendar days, my history with them indicates they will not likely provide a satisfactory resolution to this matter.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/05/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB.  Therefore, a written response will be sent to the policy owner within 10 calendar days of the original complaint.

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23018617
  
  I am rejecting this response because:

  I received two letters from F & G in the last two weeks, both from the same person: ******* *******. She stated I could contact her with questions in both letters, but the phone number she gave is not operable. The fact that she gave me an inoperable number speaks volumes about this company.

  In the first letter, she stated she would look into the matter within a couple of weeks. In the second, she gave a recitation of some of the many correspondences that have occurred between F & G, the insurance agent's secretary who sold me the policy, and me. Some of the facts were wrong such as stating the following where she wrote, the secretary for the insurance agent "was advised that the withdrawal payments were on hold until February 24, 2025, per your letter of instruction." This is not true. I never sent a letter telling F & G not to pay me. I spent months trying to do the opposite which was to get them to release my money to me in one lump annual sum. There are other issues that pertain to the accuracy and details of the letter, but I will not go into them here and instead have attached the letter.

  One of the main problems with this company is perfectly illustrated in the letter Ms. ******* wrote. She recounted in excess of 25 correspondences beginning Oct. 28, 2024 for the simple matter of changing the disbursement of my money from monthly to yearly: Twenty-five. And no one took this matter seriously until I filed a complaint with the BBB which is what got ******* ******* involved.

  
  Here are my concerns. I do not trust this company to give me my money every year when it is due and in the amount that is due without all of this haggling with them. Additionally, what if I need to take out additional money that is not part of my annual disbursement? I have no confidence they will give it to me without having to spend months begging for it. I am also especially concerned about the fact that I have a long term disability rider with this policy that is supposed to double my annual payments should I become disabled to some degree. If that is ever the case, I would be in no position to advocate for myself to ensure that they pay me what they owe me, and I have no confidence that they will honor their contract based upon the last 5 months of dealing with them. Finally, when I die, if there is money left in my account, I do not trust them to distribute the money to my heirs.

  I see all the complaints on the BBB website of people who have had similar difficulties with this company. I see on other websites similar complaints by people about this company. In other words, mine is not an isolated issue. Therefore, what I want is all my money back without having to pay any surrender charge. 

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 03/17/2025

  Complaint: 23018617
  
  I am rejecting this response because:

  I received two letters from F & G in the last two weeks, both from the same person: ******* *******. She stated I could contact her with questions in both letters, but the phone number she gave is not operable. The fact that she gave me an inoperable number speaks volumes about this company.

  In the first letter, she stated she would look into the matter within a couple of weeks. In the second, she gave a recitation of some of the many correspondences that have occurred between F & G, the insurance agent's secretary who sold me the policy, and me. Some of the facts were wrong such as stating the following where she wrote, the secretary for the insurance agent "was advised that the withdrawal payments were on hold until February 24, 2025, per your letter of instruction." This is not true. I never sent a letter telling F & G not to pay me. I spent months trying to do the opposite which was to get them to release my money to me in one lump annual sum. There are other issues that pertain to the accuracy and details of the letter, but I will not go into them here and instead have attached the letter.

  One of the main problems with this company is perfectly illustrated in the letter Ms. ******* wrote. She recounted in excess of 25 correspondences beginning Oct. 28, 2024 for the simple matter of changing the disbursement of my money from monthly to yearly: Twenty-five. And no one took this matter seriously until I filed a complaint with the BBB which is what got ******* ******* involved.

  
  Here are my concerns. I do not trust this company to give me my money every year when it is due and in the amount that is due without all of this haggling with them. Additionally, what if I need to take out additional money that is not part of my annual disbursement? I have no confidence they will give it to me without having to spend months begging for it. I am also especially concerned about the fact that I have a long term disability rider with this policy that is supposed to double my annual payments should I become disabled to some degree. If that is ever the case, I would be in no position to advocate for myself to ensure that they pay me what they owe me, and I have no confidence that they will honor their contract based upon the last 5 months of dealing with them. Finally, when I die, if there is money left in my account, I do not trust them to distribute the money to my heirs.

  I see all the complaints on the BBB website of people who have had similar difficulties with this company. I see on other websites similar complaints by people about this company. In other words, mine is not an isolated issue. Therefore, what I want is all my money back without having to pay any surrender charge. 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/17/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB. Therefore, a response will be sent to the policy owner within 10 calendar days.

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn't reinforce my 2 policies, when Mr ******* claims he received all DOCUMENTS ON TIME BY FAX AND MAIL , IN TIME ALLOWED,

  

  Business Response

  Date: 02/24/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB.  Therefore, a letter will be sent to the policy owner within 10 calendar days.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against my Term Life Insurance Company F&G ************** Mail P.O. Box ***************** ********** Phone ************ Fax ************ My Policy number is # L0104749 Policy is under ***** and ***** ****** I have been with them for over 20 years and on Jan 2024, I changed bank accounts and filled out a new Automatic Debit form with my new account number. Since then they have been pulling out the incomplete payments this has been going on for the past 14 months and they don't seem to figure out the issue and are making us lapse on our policy because they are not automatically withdrawing the payments as authorized. Now they are only pulling the premium for the rider which is me and not my husbands. This has been such a mess and it was just a simple bank account change and now they are not pulling the entire payment as instructed. They are causing our Life Insurance Policy to lapsed. I call once a month and no one seems to care to fix this issue and now it shows my rider is they only one active and not my husbands life insurance. I am promised a call back and no one ever calls me back or seem to care to fix their mistakes. This is their error and not ours.

  

  Business Response

  Date: 02/10/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB. Therefore, a response will be sent to the policy owner within 10 calendar days.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to do a partial withdrawal of funds from my annuity for the last 3 weeks and as of today's date I have STILL not received it. I initiated the process on 1/14/25 (full transparency there were a couple of things that were wrong with the request and were fixed IMMEDIATELY on my side when I was informed of them) However, I have called almost single day and have been given the runaround every time. I haven't spoken to any representative more than once even after being given their extension for follow up. I had my request expedited SEVERAL times and still we are here and the funds are not in my account. I honestly cannot understand why I am being treated this way, it starting to feel like I am being targeted. I believe all of the employees are just blowing smoke and doing their best to say what they think I want to hear to get me off of the phone. It is utterly ridiculous that it's taken this long. I was told on 1/27 that it would be to me by the end of the week because it was being sent direct deposit and that would get to me faster than them sending a check via overnight mail. Here we are 2/5 and my funds are still not in my account. I am furious because I know this process doesn't take this long.

  

  Business Response

  Date: 02/06/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB. Therefore a written response will be sent to the policy owner within 10 calendar days.  Thank you.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against F&G (Fidelity & Guaranty Life Insurance Company) for failure to process my annuity cancellation and refund in a timely and ethical manner.I canceled my annuity in [Month, Year], well within the free-look period. Despite this, F&G initially delayed processing the request. When they finally issued a refund check, it was sent to a non-existent address. I had to request a stop payment and reissuance, which F&G confirmed. However, after canceling the original check, they are now refusing to release the funds again, claiming they need to "review" the requesteven though the cancellation was valid and compliant with their own policies.Since December, I have contacted F&G more than 40 times, with each agent providing different information, further delaying the process. This is a blatant case of mismanagement and poor customer service.I request the ******************** to review this case and demand F&G to release my funds immediately. This prolonged delay is unacceptable, and I would like this complaint to be publicly visible for other consumers to be aware of their practices.Sincerely,***** *******

  

  Business Response

  Date: 01/30/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB.  Therefore, a written response will be sent to the policy owner within 10 calendar days.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22873118
  
  I am rejecting this response because the check/refund has still not been provided. I called F&G today to follow up on the status of my request. The F&G representative stated that the check was sent today; however, it was once again sent to an incorrect, non-existent address. Despite providing the correct address, the check was sent to ******* instead.
  
  When I asked if F&G could send the check directly to me so I could deposit it into ******* ******, the agent informed me that I would need to submit another letter, which would then go through a review process with an additional 10-day waiting period. I also inquired about the possibility of overnight delivery, but the agent stated that this would only be available if I send a prepaid *** envelope or provide an account that F&G could charge.
  
  I find these repeated delays and obstacles unacceptable, as they seem to be tactics to withhold the funds unnecessarily. I am urgently requesting your assistance, as F&G is unwilling to release the funds. I have been dealing with this issue since November, and now we are about to enter February, yet the funds remain in their possession.
  
  I appreciate any immediate support you can provide to resolve this matter.
  
  Thank you.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/31/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB. Therefore, a response will be sent within 10 calendar days to the policy owner.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22873118
  
  I am writing to formally express my deep frustration and concern regarding the unacceptable delays in processing my refund under the free-look window. Over the past three months, I have made over 40 phone calls in an attempt to have my funds returned to ******* ******. However, **'s processing team has repeatedly sent the check to incorrect and non-existent addresses, resulting in unnecessary complications and delays.
  
  It initially took an entire month to resolve the first misdirected check. Unfortunately, for the second time, the check was sent via overnight delivery to *******, *****, despite the zip code belonging to an ******* location. Due to these errors, I had to personally investigate why ******* ****** had not received the check, consuming additional time and effort on my part.
  
  Today, January 31, I spent two hours on the phone with an escalation specialist, *******, to ensure that the correct address with the appropriate zip code was being used. I truly appreciate ********* professionalism, patience, and willingness to listen to my concerns and take the necessary steps to ensure the refund is being processed correctly. Her efforts were a ***** contrast to my previous experiences, where I was given incorrect information or my calls were disconnected before reaching a resolution.
  
  In contrast, my interaction with Summer, a Lead Supervisor in the ***************** was highly disappointing. After placing me on hold for 30 minutes, she merely stated that she could not provide any information, offering no assistance or resolution to the issue. This lack of accountability and transparency is completely unacceptable.
  
  Throughout this process, every representative I have spoken with has provided incorrect information, causing continued delays and unnecessary frustration. I repeatedly requested to speak with a supervisor on January 27, 28, 29, and 30, and each time, the call was disconnected before my request was fulfilled. It was only today, after extensive effort, that I was finally connected with an escalation supervisorat the cost of two more wasted hours.
  
  Given the severity of these issues, I have filed formal complaints with both the Better Business Bureau (BBB) and the ********************************************* The handling of my refund has been completely unacceptable, reflecting a severe breakdown in customer service, accountability, and processing efficiency.
  
  I am relieved that I made the decision to cancel this policy, as this is not the level of service I expect from a financial institution handling my funds. I also urge FG to assess whether its processing system can automatically validate city and zip code matches to prevent such errors in the future. The repeated misdirection of my check raises serious concerns about internal operations, quality control, and customer service responsiveness.
  
  I expect an immediate resolution to this matter and a formal response addressing these issues. Please confirm that the correct check has now been issued with accurate recipient details and provide tracking information for verification.
  
  Once again, I appreciate Kristens efforts in finally getting the correct information today, and I sincerely hope FG takes the necessary steps to improve its customer service and processing efficiency.
  
  Sincerely,
  Chito Pascual 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure of F&G to Respond to Multiple Requests for Assistance on and Resolution of Annuity Account and Life ********************** Policy Matters. I am the legal Court-Appointed Conservator for the Owner of three F&G Annuities and two Life Insurance Policies. Since 19 Nov 2024 to 13 Jan 2025, I have repeatedly faxed Cover Letters with Certified Copies of Court Order/Letters, along with notarized copies of my personal identification cards to have my name added to accounts (Annuity and Life Insurance Policies) as Conservator for the Owner and requested all F&G correspondence pertaining to these Accounts and Policies be mailed to me as the as such. To date F&G has only taken action on 2-of-3 Annuity Accounts and no changes have been made to the two Life Insurance Policies despite multiple telephone calls made by me to F&G. On 22 Dec 2024, I mailed two parcels (one each for Annuities and Life Insurance) via **** Express Mail (w/tracking numbers) containing a Court-ordered mandate to restrict Owners Annuity and Life Insurance Policies providing F&G the required Proof of Restricted Account from Financial Institution Forms for completion by F&G with return fax/mailing instructions and duplicate Certified Copies of Court Order/Letters and notarized copies of my identification cards.Despite multiple phone interactions with F&G representatives/supervisors/subject matter experts imploring them to act upon these requests or escalate these matters to their Compliance and/or ***************** for review and action, I receive very little assistance other than the apparent canned answer of we will review your requests within seven to ten business days. The timeline for review and action has been exceeded given the initial and subsequent follow-on request I submitted on 19 Nov 2024 and 10 Dec 2024. Additionally, F&G has also failed to act upon the restriction of all accounts/policies request. I demand a written response from F&G so that I may proffer it to the Court.

  

  Business Response

  Date: 01/15/2025

  Thank you for your inquiry.  Upon review, a written response will be sent to the authorized individual on these accounts.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ***************** were received by me via Fed-Ex on 16 Jan 2025.  This resolution is satisfactory to me. 

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint because I was lied to and manipulated by the sales **** ****** *********. ****** made all sorts of scenarios and really sold me getting this insurance, I agreed as I was told ****** would always be available to help. After several months I begin to see how so many people have been affected by this as all the money they have put in is nowhere to be found. I have asked multiple times to get it cancelled and get my money back but the *** only sends me paragraphs telling me to reconsider instead of addressing my concerns. I did more research and see its not just a couple of people but hundreds that they **** money out of to fund their lifestyles. I am asking for a refund on the money paid.

  

  Business Response

  Date: 01/14/2025

  Thank you for your inquiry.  Please be advised that we are unable to find a Fidelity & Guaranty Life Insurance policy under the name ********* *****. Please provide a policy number or other identifying information regarding your Fidelity & Guaranty Life Insurance policy and we will review your concerns.

  Customer Answer

  Date: 01/24/2025

  F&g is not a professional company to be with. I have had a hard time getting ahold of a *** for the past year , when I do get responses it has nothing to do with my concerns. I have been requesting to get off of auto payments for the past couple of months and I have not had it happen. I am requesting to cancel this contract and I expect a full refund for the money I have put into this. My policy number with the company is LZ715792

  

  Business Response

  Date: 01/24/2025

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond to the BBB. Therefore, a response will be sent to the policy owner within 10 calendar days.  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asking for a policy loan and keep getting the runaround every time I fill out the information they come back with another excuse for not sending the money and asked me to fill it out again. This has happened three times its taken months and still not resolved.

  

  Business Response

  Date: 10/22/2024

  Thank you for your inquiry.  Due to state and federal privacy laws we are unable to respond directly to the BBB.  Therefore, a response will be sent to the policy owner within 10 calendar days.

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, 3 October i faxed a form to withdraw funds from my annuity account. I followed up with a phone call in Monday to ensure everything was in order and was told it was. On Wednesday I received a text message that my form was not signed. But the company had sent me a letter via postal service. Due to illness, I did not get back to ******* to refax until Friday 11 Oct. I asked same day to again expedite my funds as I am broke and was ensured a request to expedite was done. To date I have not received my money in the amount of $25,000.00. They claim they cannot make outgoing calls and I cannot speak with the disbursement center. Their business practices are poor at best and they do not keep me.informed. Today i was told the finds would be there but they are not.

  

  Business Response

  Date: 10/17/2024

  Thank you for your inquiry. Due to state and federal privacy laws we are unable to respond directly to the BBB.  Therefore, a response will be sent to the policy owner within 10 calendar days.