Complaints

This profile includes complaints for Albertsons Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Albertsons Companies, Inc. has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Albertsons Companies, Inc.

  250 E Parkcenter Blvd Boise, ID 83706-3940

• 

  Albertsons Companies, Inc.

  PO Box 20 Boise, ID 83726

• 

  Albertsons Companies, Inc.

  20427 N 27th Ave Phoenix, AZ 85027-3241

• 

  Albertsons Pharmacy

  7201 Yorktown Ave Huntington Beach, CA 92648

• 

  Albertsons Pharmacy

  8035 N 19th Ave Phoenix, AZ 85021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my club card **************, you have my primary number incorrect as it should be ************. The contact number on the profile is listed as that number and is correct. I didn't realize this until I downloaded the app and noticed it was not correct.That means the entirety of my purchase history has not been credited to my account, and is going towards someone's account. Also I have not been receiving associated gas discounts.I am asking for compensation due to this error, as the Pavilions employee incorrectly inputted my phone number when issuing the club card. Also I want the purchase history correctly transferred to this account. The incorrect phone number listed on my account is ************, again the correct number is ************ which is listed as the contact number. Why is there even 2 spaces for different phone numbers in the first place?

  Business Response

  Date: 04/28/2025

  Greetings ******* Ii:
  
  Thank you for bringing this matter to our attention.
  
  We have reviewed your account and confirmed that the primary phone number associated with your Club Card (**************) was incorrectly listed as ************. We have now updated the primary phone number to the correct one you provided, ************.
  
  Regarding your purchase history and gas rewards, we have found a store account related to your correct phone number. As a resolution, we have added 484 points to your account and issued a $15 store credit, which you can use on your next in-store purchase.
  
  Please wait 24 hours for the in-store credit to be fully added to your account. To use the credit, simply enter your correct phone number at checkout. Please note that exclusionary items may apply.
  
  Additionally, we suggest waiting 24 hours for your updated transaction history to appear. You can also view it sooner by logging into the app, selecting Family Member, and checking your in-store account where your purchase history will be visible.
  
  Thank you again for your patience and loyalty.
  
  Sincerely,
  ******
  Customer Support Center
  Case: ********

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Ii

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** needs to process now Full Refund & this is because the unnecessary, drama caused by their staff!The 720Pts need to be credited to my ACCT attached pics!The mishandle and countless senseless TEMPLATE emails are an Injustice! (Resolution was manipulated and this is far from right) FOOD QUALITY IS A PRIORITY AND OBLIGED DUTY BY ALL GROCERY STORES! No near expired NO EXPIRED and NOT FRESH or missing items mistakes! To their staff that actually, dont do their job! Countless emails I have to resend 10/15X each time and response is a taunt and irrelevant aspect! THE STAFF does jot read emails they just use a TEMPLATE Email! Fill in the customer name order # and response that is a nerve wreck dead end! Just a scoreboard to emails sent pretentious and all BUT CUSTOMER CARE or RESPECT SFWY CUSTOMERS! SNAP IN REFUNDS IS LESS THAN AN HOUR AFTER PROCESS! The Staff various were sending emails and did the process ever so late as they state! And NOOO it was never process and its 12 days tomorrow! Then the promotion tiers provided by **** i overly spent and as I inquired these 720 PTS! I sent the Snap Receipt that detailed the charge date as it needed to be 3.31.25! Then the staff to taunt and stall in delay claim what promotion need screenshot! I SENT THE SCREENSHOTS 15x and their employee failure to their team and Sfwy, &Customers sent me no you dont qualify!< Ma.karmina CST ********> I have used proper approach firm one too and rant to their wrongs and its too unethical practice no customer deserves! Snap Pymts w/no other grocery store doesnt take 7/10/12/15Days to process a Snap Purchase. As such refund is processed within hours&is credited! ******* has no right to hold my Snap Pymt. Nor their staff not process refund as they should have initially & tell me massive emails later they didnt! Now this drama created by their CST Staff I demand a Full Refund+Del Fee, 720Pts to mySF Loyalty acct! I have been very tolerant&I been loyal to SFWY for such degrade tact mishandle!

  Customer Answer

  Date: 04/14/2025

  BBBs Complaint Case # as you,.

  Can see below BBB has acknowledge receipt of my complaint! Also I forgot to enclosed the Snap EBT Receipt # that was charged the night of 3/31/25! <As their promotion ******** for the 720pts was on full effect, at time of purchase> ******** I have tolerated far too long, as they even lie and are dishonest To actual date in purchase! ******** as Albertsons is a WC chain! Even the time makes no sense in receipt either! Its displays aprx 5am on 4/1 BUT,..

  Their email acknowledge like mySNAP EBT Receipt is same date as I actually, <created this purchase!> Through today, they have lied <apology in using, this term but, too true on their behalf> about a refund! Their **************** Team is exceptional, on deceptive and stall tactics! <uneducated template email set that just fill in a change recycle in Name and Order #>

  Please update Me w/my BBB Complaint Case # as you, can moving forward! ******** does have the Snap EBT Charge Receipt BUT, I should have included in my BBB complaint as I created it on Thursday, 4/10/25@1435:31 PDT! <and this is my time in the West Coast!> BBB Staff and Case Managers should you, need to submit this Receipt to Albertsons/********

  You, have my full consent to forward and in and w/your discretion part of this email! <or whole email etc!>

  Have a nice day, and be safe!

  Sincerely,

  *****

  SNAP EBT Payment Receipt they initially, charged as my Order was placed and charged!

  Business Response

  Date: 04/18/2025

  Greetings *****,
   
  Thank you for contacting us regarding your order and refund request.
   
  We understand that you are seeking a refund for order *********. We have thoroughly investigated the matter.
   
  Based on our investigation, we have noted multiple attempts to request refunds for this order and several previous orders. Consequently, we escalated this matter for approval. However, your request was denied due to the high number of refund requests from your previous orders. Additionally, it was confirmed that the order was delivered correctly on 04/04/2025 at 09:22 AM.
   
  Thank you for your understanding.
   
  *******
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 04/18/2025

  I am rejecting this response because:

  ******* as you, need to be corrected and your deceptive statement/explanation is a further insult! A massive disrespect and nonexistent so, HERES THE ***** AND FACTUAL OCCURRENCES:

  1. I HAVE EMAILS THAT YOUR CUSTOMER SERVICE TEAM STATED THAT MY REFUND WAS IN FACT BEING PROCESSED LATE! FYI:THRU TODAY IT YET TO BE DONE AS I WAS LIED BY YOUR **** TO YET AGAIN!

  2. THE 720PTS SHOULD HAVE BEEN ACCOUNTED W/THIS 3.31.25 PURCHASED ORDER AND WAS NOT! I KID YOU NOT I HAVE AN EMAIL THAT PROVES YOUR COLLEAGUES AT CUSTOMER SERVICE TEAM **** IS A MASSIVE DEFICIT! THEY ARE INCOMPETENT and INCONSIDERATE! THEY MASTER IN BEING A WALKING SENSELESS HANDBOOKS! 

  3. ANY ORDER/S AS YOU SADLY DARE TO REFER TO WERE DUE AND ******* DISGRACE IN PUSHING EXPIRED FOOD OR ROT MEAT OR **** ***** SPOILED VEGGIES ETC! FOOD DELIVERY IS AN OBLIGED DUTY FOR YALL TO PROVIDE EXCEL QUALITY AND NOT NEAR TO ANY EXPIRED OR EXPIRED FOOD! ITS A DISGUST AND DISGRACE TO DELIVER FOOD THAT IS QUESTIONABLE AND NO ******* I WONT EVER PAY FOR LACK IN QUALITY FOOD! FYI: WOULD YOU NOT ADVOCATE NOR DEFEND YOUR POCKET PAYING DEGRADE AND NOT FRESHNESS IN FOOD! YALL WOULDNT PAY AND WOULD BE WORSE THAN I AM! I DEMAND A FULL REFUND AND AS A COURTESY IN LACK OF RESPECT CREDIT THE 720PTS BECAUSE YOUR AGENTS NEVER ACCOUNTED THIS ACTUAL 3/31/25 PURCHASE TO BEGIN WITH!

  4.I WONT ALLOW THIS TOLERANCE I HAVE SHOWN TO YALL OR THE STUCK ON STUPID MODE YOUR CST **** IS! THEY USE A TEMPLATE EMAIL JUST ADDING ORD# and CUSTOMER NAME AND THEY ARE A NIGHTMARE! I WONT BE BULLIED OR NOW

  5.I HAVE ALL DATA EMAILS TO EACH OCCURRENCE SINCE YOU STATE PREVIOUS ORDERS! ******* YOUR STATEMENT AND TACTICS THE POINT OF HOW INCONSIDERATE IRRESPONSIBLE ******* IS THATS FAR NOT OKAY! AS AN FYI PAY YOUR EMPLOYEES MORE MONEY DO THEY CAN CARE MORE! YOUR SHOPPERS ARE DISMISSIVE AND IGNORANT TO CUSTOMERS NOTES AND WANTS! THUS IS ALSO KNOW FACT OF YOUR CUSTOMER SERVICE TEAM! THIS IS WHY ON ALL PLATFORMS REVIEWS ALBERTSONS/******* AVERAGES 1.9! ARE YOU KIDDING ME????

  6.IF I DONT GET A FULL REFUND AND THE 720PTS JUST BECAUSE ALL THIS IS FAR TOO UNNECESSARY AND NOT ETHICAL ON ******* CST **** WHO SHOULD BE FIRED YES FIRED!!!! I WILL CONTACT EBT AND THE OREGON HEALTH **** AND I WILL VOICE ALL ******* IS WRONG ON! 
  
  

  ******* I HOPE THAT WHEN YOU USE YOUR ***** POCKET TO FEED YOUR FAMILY/CHILDREN ALL YOU LOVE TO GET ROT CHICKEN OR SPOILED EGGS OR EXPIRED FOOD **** NOT FRESH PRODUCE, ROT BLUE LIKE BRUISED MEAT OR QUESTIONABLE SEAFOODTO NAME A FEW! IN SEEKING WRONGED TO BE RIGHTED I HOPE YOU GET SOMEONE WHO IS WORSE..FAR WORSE THAN I GOT WITH YOU!!! REFUND 720PTS NOW AND ASAP!!!!
  
  

  ******* NEEDS TO GUT/FIRE ITS STAFF AND HIRE RESPONSIBLE AND PROPER +IQ INDIVIDUALS AND PROMOTE PROPER FRESH TOP NOTCH QUALITY FOOD! HEALTH IS A PERSONS TRUE WEALTH ONLY TRUE VALIDITY that NO MONETARY OF WORLDS CURRENCY CAN COME CLOSE! ******* ALBERTSONS STOP MESSING AND  DESTRUCTING THAT HEALTH! REFUND/720PTS NOW!!! Any typos I AM NOT CHECKING THATS HOW IGNITED ANGER I HAVE READING YOUR STAFFER ******* DERANGED UNTRUE AND BLUNTLY HIS LIES IN A ***** STATEMENT!!! 
  
  

  ******* SHAME ON YOU AND AGAIN IN THE MANY EMAILS YOUR CST **** HAS EARNED RAW AND BLUNT NO SUGARCOATING MODE EITHER!IN CLOSING I AM ADDING I GAVE YOUR DELIVERY ASPECT MANY CHANCES TO BE A GOOD SERVICE! ITS NOT AND WORD TO THE WISE:ALL I STATE I CAN PROVE YOUR DELIVERY SHOULD BE GUTTED AND RECOURSE TO PROPER **********x FRESH NOT EXPIRED FOODS/TOP QUALITY!!!! 

  again FULL REFUND NOW!!!!

  
  Sincerely,
  
  ***** Hatzistamatiou

  Customer Answer

  Date: 04/19/2025

  I GOT THIS VM LATE FRIDAT NIGHT! I NEVER GOT ANY REFUND TO THIS ORDER IN QUESTION! EVEN THOUGH ******* CLAIMS I HAVE AND ******* EMAIL STATES I WAS NOT DUE ANY REFUND! ITS BEEN OVERLY ABSURD NO REFUND PARTIAL OR OTHERWISE HAS BEEN GIVEN. ITS 21 DAYS AND COUNTING! 

   

   

  -ATTACHED BELOW ****** AS FOLLOWS:

   

  APRIL ******* IS EMAIL PRETENTIOUS APOLOGY IN DELAY OF PROCESS REFUND.I STATED IN MY RESPONSE TO THIS AUGUSTOS EMAIL HE HAD AUDACITY TO SEND ME THRU BBB AS EXPLANATION! EBT REFUNDS DONT TAKE FROM 4/9/25 TO DATE 4/21/25 a MASSIVE 12 DAYS DELAY! THEIR CST **** NEVER PROCESSED ANY REFUND TO THEIR DEGENERATE DISCRETION! UNACCEPTABLE I DEMAND FULL REFUND SND THISE 720PTS ASAP! NOTHING LESS THAN WHAT I AM STATING *******!!!!

   

  THEIR CST EMPLOYEE ******** WROTE AS ATTACHED HER EMAIL BELOW TOO!!!!

   

  On Apr 9, 2025, at 13:17, ************ (Albertsons) <**************************************************************************************************************************************************> wrote:
   

  Hello *****,

  Thank you for reaching out to us. We sincerely apologize for the delay in posting your refund to the  EBT card. As much as we would like to process it immediately, we must adhere to the standard timeframe required for refunds.

  Please rest assured that you will be notified as soon as the refund has been posted. We truly appreciate your understanding and patience during this process.

  If you have any further questions or concerns, please dont hesitate to contact us.

  ********,
  Customer Support Team
  ********

   

  ****** PLS KINDLY FORWARD THEM THIS EMAIL AND ITS SUCH SHAME! INSTEAD OF KIND TRUSTING ELEMENT ******* ALLOWS THEIR EMPLOYEES TO BE:

  IRRESPONSIBLE-NO ACCOUNTABILITY-EMPTY PRETENTIOUS SORRY BUT FAR NOT SORRY- USING THEIR POSITIONS TO CAUSE DISTRESS WORSE MASSIVE DISRESPECT! UNORGANIZED AND CHAOTIC STAFFING WORKING AS A UNITY THEY ALL FAIL EVEN MORE! IM DONE ******* FULL REFUND ASAP AND THE 720PTS JUST BECAUSE ALL THIS ******** IS TOO UNNECESSARY I DONT DESERVE NOR EARNED! MY TOLERANCE DEPLETED IS WHY I DID NOT CALL YOUR COLLEAGUE ON THE ABOVE VM NEITHER!!!!

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request an escalation to the management of my gift card investigation case and the current receipt requirement policy. The gift card in question was received as a gift six months ago, and I'm being asked to provide full image of activation slip for investigation. I believe this requirement presents unreasonable challenges for the following reasons: As a gift recipient, I have no direct access to the purchase documentation. The time elapsed (6 months) makes it unrealistic to expect either the purchaser or recipient to retain such documentation. I would appreciate understanding: The rationale behind requiring full image for activation slip. How other gift card recipients typically handle such situations when original receipts are unavailable. Please note that I am a victim of fraudulent activities that occurred in your store where the fraud was enabled by insufficient in-store security controls and monitoring. As a victim, I am now being further burdened with unreasonable documentation requirements.Thank you for your time and consideration.

  Business Response

  Date: 04/11/2025

  Greetings ***** ***:
  
  Wed like to provide an update regarding your recent concern. Our Gift Card Team mentioned that they contacted you by phone on April 10, during which your mailing address was confirmed. The replacement gift card has since been shipped.
   
  For activation, please reach out directly to our ********************* All necessary information, including your order and confirmation numbers, has been shared with them to help streamline the process.
  
  Thank you for your continued patience and understanding.
  
  Sincerely,
  ******
  Customer Support Center
  Case: ********

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, my name is ****** *****. I placed an order with ******* supermarket on 2 different occasions. On March 16th order none *********. Which was my first time ordering delivery and on March 17th was my second order. On the 16th my order was over 80 dollars and I was supposed to receive as a first time promo of 30 dollars off my order. I didnt receive the 30 dollars. I contacted customer service and the issue was escalated to a supervisor who denied the request. On the 17th I placed an order and the order came to me very late in the night and was damaged. Ive asked for a refund and nothing has been done about it. Im on a fixed income and used my EBT card for food. Im asking for $112.92 be refunded to my original form of payment for the false advertisement of $30 of off your first order and for the damaged goods I received from the second order.

  Business Response

  Date: 03/20/2025

  Greetings ****** *****: 
  
  We appreciate your patience as we review your concerns. We regret that the discount was not applied as expected. 
  
  As per our review, the $30 was applied to your account as an online credit under the promo code SAVE$30, as EBT payments are not eligible for direct refunds. This credit can be used for a future online purchase. Additionally, your refund request for damaged items due to late delivery has been escalated for processing. Please allow 5-7 business days for the refund to reflect on your original form of payment.
  
  We appreciate your time and the opportunity to assist you.
  
  Sincerely,
  ******
  Customer Support Center
  Case: ********

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23086667
  
  I am rejecting this response because: My refund was rejected. Also, you should explain that when it comes to people who use their SNAP card to purchase food for delivery. Because I wouldnt have utilized your market. So thats still false advertising. Because theres no clause that states that online.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/31/2025

  Greetings ****** *****:
  
  Thank you for your continued communication regarding your recent orders and concerns about the SAVE30 promotion. We have thoroughly reviewed your case and would like to provide further clarification.
  
  As previously mentioned, the $30 off promotion was credited to your account as per the terms and conditions of the offer. This credit was successfully applied to your order #*********, placed on March 21st, 2025. The SAVE30 promo code is eligible for customers using EBT as a payment method. However, please note that the minimum purchase amount required for the promotion is based on the subtotal of all qualifying items at checkout, after deductions for other promotions, offers, discounts, and savings. This amount excludes alcoholic beverages, tobacco, fluid dairy products, bottle/container deposits, and any applicable fees, charges, and taxes.
  
  We understand your frustration, but based on the review of your orders, we can confirm that for your order #*********, the final total after all deductions was $66.69, which did not meet the minimum required for the promotion. As a result, the $30 off promotion could not be applied to this order.
  
  Regarding your use of SNAP benefits for delivery orders, we want to clarify that the SAVE30 promotion is eligible for customers using EBT as a payment method. However, due to the order total being below the required amount after deductions, the promotion could not be applied in this instance.
  
  We recognize the importance of clearly communicating these terms and conditions, and we appreciate your feedback as we review how we present this information to our customers.
  
  
  Sincerely,
  
  ******
  Customer Support Center
  Case: ********
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23086667
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store has charged my ebt benefits card on 3 separate occasions, cancelled the orders and have refused to return my benefits, they have given excuses such as they cannot, they dont know how to, they need a manager, I need to wait 3 days, I need to wait 7 days, call ******(****** has nothing to do with ebt) they are essentially stealing my government benefits by taking payments, canceling orders and refusing to refund the cancelled order essentially keeping the money in a void. Was told not to go to the stores either as they can't help. Their 800 number is also no help. **************** has been no help. There's 3 orders all which say payment failed and cancelled that have not been refunded.

  Business Response

  Date: 03/18/2025

  Greetings ***** *******:
  
  Upon reviewing your account, we found that your orders were tender declined, meaning the payment was not successfully processed. When a transaction is tender declined, the funds are not captured by ******* but may appear as pending on your *** account. These pending charges typically automatically reverse within a few business days, depending on your card issuers processing time.
  
  Since Albertsons does not receive funds for declined transactions, we are unable to issue a refund. However, if the charges remain on your account beyond the standard processing time, we recommend contacting your EBT card issuer for further clarification.
  
  ******,
  Customer Support Center
  Case: ********
  
  

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23069819
  
  I am rejecting this response because: It's been more then a few days, its been 10 business days, the charges have not fell off, they were taken and processed, i contacted the card issuer who said the payment was taken by albertsons and to contact them. So the money was captured by you, if it is stuck with your payment processor then that needs to be found out but as of now the money is in albertsons possession according to the *** as well.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/02/2025

  Greetings ***** *******:
  
  Thank you for providing additional information regarding your refund concern. We understand the frustration caused by the delay, especially since it has been more than 10 business days since the issue was first addressed.
  
  After thoroughly reviewing your case, we understand that your card issuer confirmed the payment was successfully captured. We are pleased to inform you that the refunds have been processed as follows:
  
  Order #*********: $8.13
  
  Order #*********: $75.31
  
  Order #*********: $13.00
  
  These amounts will be credited to your original payment method within 3-5 business days.
  
  Thank you for your continued patience as we work to resolve this matter.
  
  Sincerely,
  
  ******
  Customer Support Center
  Case: ********

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked several times for refunds that still have not been issued for your swedesboro, nj grocery store and ********** and my refunds still have not been issued. Your customer service people are horrible

  Business Response

  Date: 03/18/2025

  Greetings ***** *******:
  
  Upon reviewing your account, we found that your orders were tender declined, meaning the payment was not successfully processed. When a transaction is tender declined, the funds are not captured by ******* but may appear as pending on your *** account. These pending charges typically automatically reverse within a few business days, depending on your card issuers processing time.
  
  Since Albertsons does not receive funds for declined transactions, we are unable to issue a refund. However, if the charges remain on your account beyond the standard processing time, we recommend contacting your EBT card issuer for further clarification.
  
  ******,
  Customer Support Center
  Case: ********
  
  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23038029
  
  I am rejecting this response because: still waiting for refund
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is disabled. I've called and called and all I get is the runaround. They tell me they're escalating the issue and nothing. Nobody can tell me why!! I was last able to use my account on 1/16/2025 then all of a sudden I'm unable to place an order. They tell me I have multiple accounts under my phone number. How is that even possible??? There is no reason for my account to be disabled. I was told one time that I had an account with my old email address but the *** stated she had deactivated that one and my account was good to go with my new email. This really makes no sense. I log in and it tells me my accout is disabled and to call customer service to reactivate it. But they are all so incompetent and say they are unable to do anything about it and escalated it but no resolution. I would like my account reactived with all my points and why was it deactivated in the first place!!!

  Business Response

  Date: 02/03/2025

  Greetings ******* ******:
  
  We have responded to your previous complaint - ********, regarding this issue. 
  
  The Terms of Use listed on our website, which we will link below, state that we reserve the right to suspend or terminate your account, with or without notice to you.
  
  ***************************************************************************************************
  
  ***************************************************************************************************
  
  You agreed to these terms when you opened an account, and the company exercised its right, per the terms, to close it.
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an online delivery for January 12th. Majority of my order was not picked up and Albertsons has declined a refund despite me advising them I was missing all my refrigerated item within seconds of delivery. I spent $118.44 and was missing $53 of it. Called Albertsons and they advised it should be there in 3-5 business days. Its been well over that. Called again and they said they hadnt even started the ticket. They are impossible to get ahold of. I cannot purchase groceries until Im refunded and it shouldnt be this hard. I didnt receive what I paid for.

  Business Response

  Date: 02/11/2025

  Greetings ****** ****:
   
  Thank you for following up on your refund. We have forwarded this to the appropriate team and confirmed that the refund of $53.64 for your Order #********* was processed on February 3, 2025. This amount should reflect back to your original payment method within 3-5 business days.
   
  Thank you, 
  ****
  Customer support Center
  Case ID: ********

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a delivery order on January 9th 2025 in the amount of ******. The driver picked up my order and never delivered it. I have given Albertsons the time frame they gave me 5 to 7 business days and I still have yet to receive my refund. All I get every time I contact them is that the issue is being escalated, yet nothing is done.

  Business Response

  Date: 01/27/2025

  Greetings ******* **********:
  
  Thank you for reaching out to us regarding the refund you requested. We have submitted a refund follow up for the order that you did not receive. The refund will be under the order #********* for the  amount of $150.27. Please check your bank statement within 5-7 business days from today. 
  
  Once again we would like to apologize for the delay of the refund. We appreciate your patience and understanding. 
  
  
  Thank you for shopping with us!
  
  
  ****
  Customer Support Team
  Case ID: ********
  
  

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To take advantage of Safeways Just For U promotion, I signed up for the emails at least approximately ten years ago. I received the emails without a problem, I am not sure how long now, maybe even as much as a few years or so but then they suddenly stopped. As a result, I brought it to the attention of ******** **************** first and then eventually Albertsons, the parent company of *******. Below are some dates I called them about the issue of not receiving the emails. The emails are Not in my Junk folder---its just that they are NOT being sent.According to my records, I first called Safeway **************** about the lack of receiving Just For U promotional emails was on 4-10-2015. I called and mentioned it on 1-12-2017, 7-18-2017, 9-26-2017, 11-9-2017, 11-15-2017, 2-13-2018, 4-25-2019, no date: Dillan, a Manager? called and said would call back when the email problem was fixed. He did not. I called on 3-2-2021, 5-26-2021, 6-4-2021, probably mentioned it on 6-6-2021 when called about another issue. I called on 11-6-2023, 4-1-2024, 5-10-2024, 5-14-2024, 7-25-2024, 11-12-2024, 11-21-2024, 1-13-2025.According to my records, I first called Albertsons, the parent company of Safeway **************** about the lack of receiving Just For U promotional emails on 5-17-2024. I understood I would receive a call back about the issue but I was not called back. I called again on 12-2-2024 since and there was no response concerning the Just For U email issue. Nothing was resolved and if I am not mistaken, I was supposed to get some sort of response but I have ****** a result of calling both Safeways **************** many times and ********************** **************** and they checked on my account settings and found nothing wrong as it was set up correctly and accordingly, therefore there is no good reason why I should not receive the Just For U promotional emails after they stopped about ten years ago while using the exact same email address!

  Business Response

  Date: 01/26/2025

  Greetings ***** *********:
  
  We appreciate you bringing this to our attention and sincerely apologize for any inconvenience this has caused you. 
  
  We have opted you out of marketing emails and then opted you back in to see if this would help, as there are no issues with your account that would prevent you from receiving them on our end. 
  
  Also, please note, that the emails are not necessary to take advantage of the program. Any coupons in our marketing emails can be found in the app or via the website when you log in. 
  
  If there is anything else we can help you with, please don't hesitate to contact our *********************** at ************. 
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  

  I accept the business response as it is now resolved so it can be closed. ******* and Albertsons, in particular *******, were very unprofessional in resolving it since after at least approximately 9 years and many, many phone calls with a lack of responsiveness the issue remained unresolved! Finally, shockingly, spending more time and writing to the BBB got it resolved.

   

  Thank you,

   

  ***** *********