Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safeway

  PO Box 20 Boise, ID 83726

• 

  Safeway

  1003 Medford Ctr Medford, OR 97504-6769

• 

  Safeway

  1030 SW Jefferson St Portland, OR 97201-3449

• 

  Safeway

  1100 NE Broadway Bridal Veil, OR 97010

• 

  Safeway

  1371 NE Highway 99W McMinnville, OR 97128-2722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over a month since I placed an order and HALF of. my order did not show. I have called, emailed, chatted with representatives on 4-5 different occasions. They keep saying my refund will appear, but it has not. Cant they just do a credit? I dont understand why this is so difficult. In my opinion, this is THEFT. This totals $44.73.

  Business Response

  Date: 10/22/2023

  Greetings ***********************************:  
  
  We are sorry you haven't received a refund for the missing items in one of your delivery orders. Our records indicate an error processing your refund, and we had to send it to our ******* Services team, who submitted the refund on or about October 4th for $46.87. It then takes **** business days to process. If you still have not received your refund, we suggest contacting your benefits office to inquire about the release of the funds. 
     
  If you have any other questions or concerns, please don't hesitate to reply or call our *********************** at ************.
  
  Thank you for shopping with us.  
  
  Jennifer 
  ***********************  
  Case ID: ********

  Customer Answer

  Date: 02/01/2024

  Using Fresh Pass and have similar complaints to the others: - orders received are expired or on the verge of expiring (rotten milk, wilted spinach, stale bread, etc.) - order cancelled are not refunded in a reasonable time - order with missing items (this happens more frequently than it should): did not issue refund for literally two months. Kept making excuses why it couldnt happen. I have asked for a refund of my FreshPass subscription due to ongoing issues, and they have said they cant do that. I have spent HOURS on the phone, in chat, and email trying to resolve these issues. If I wasnt paying attention to my accounts, they would have robbed me of hundreds of dollars so far. This is completely unacceptable and something should be done to stop them. They cant just hold on to peoples money for weeks on end and make excuses for why they cant refund it. This is 2023/24! Its not that hard to find technology that refunds peoples money in a timely manner. ESPECIALLY for a conglomerate like Cerberus. At the very least I would like a full refund of my FreshPass annual subscription so I can take my money elsewhere AND I would like them to refund the amount of money they still owe me from a delivery that they cancelled from 1/15/24.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost every time I use Safeway digital coupons, the discount is not taken off at the register. Safeway employees respond by saying it is a frequent complaint. It appears that Safeway is dishonest in their advertised digital deals.

  Business Response

  Date: 10/19/2023

  Hello *******************, 

  Thank you for reaching out. We're sorry to hear that you have not been getting your coupons discounted from your transactions.

  After reviewing the information you provided us with, we found that you have more than one account. The email you provided us with is Inactive, but there appears to be another email on the account - Are you able to verify the email that is Active?
  Additionally, the phone number you provided us with populates a whole different account, but it does not have any of your information. If you can verify the last date, time and location you used the phone number ending in ****, we can go ahead and combine your multiple accounts. This will help prevent any future issues. 

  We look forward to hearing back from you soon.

  Aryssa P
  Customer Support Team

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20749209
  
  I am rejecting this response because:
  

  We have had a member account with ********************** for several years using our land phone, ************, which we used for member benefits.  A few years ago, my wife set up an account for digital coupons using her cell phone.  Phone no. ************, email address: ******************** Our local store customer service said we should call ********************** headquarters and link the two phone numbers, which we did.  That appeared to work, so we enter either number at the cash register.  However, at least recently, when we use our land phone number, we don't get credit for the clipped coupons.  If we use her cell no., will we get credit for both coupon and member deals?  If the phone numbers are linked, why aren't we getting credit for the digital coupons?
  Sincerely,
  
  *******************

  Business Response

  Date: 10/24/2023

  Greetings *******************:  
    
  Thank you for that additional information. We checked both accounts, and they are not linked together. The one that has **** attached to it is a store account, so if you use that phone number, you will get member prices but nothing digital. The second account with the number **** attached is your online account and the one you will want to use in-store if you clipped coupons and digital offers. 
  
  While we can link these two accounts together, you can only use one phone number at checkout to redeem your discounts. We are happy to join these two accounts and update the information accordingly.
  
  Please let us know how you would like us to proceed. 
   
  We look forward to hearing from you. 
   
  ********
  Customer Support Center  
  Case ID: ********

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20749209
  
  I am rejecting this response because:  Still not resolved.  Please link the accounts **** and ****, although months ago I requested this same thing and was told it had been done.  Also, we were just told that the membership cards no longer work and that we should now use the Safeway App phone card.  Does this new phone card/code work for both digital deals and member deals?  --- So complicated!!!  Why don't you just offer sales like most merchants??  The main reason we are still using Safeway is because it is the only grocery store in our town.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/05/2023

  Greetings *******************:  
    
  Thank you for getting back to us, ***. We have updated your account accordingly. Both numbers will remain on your account; one as primary and the other as an alternate. However, you will want to use the number that ends in **** at checkout, as this is the main number. The email remained the same, jddwinke, and you will continue to log into the website or the app with that. 
  
  Regarding the club card, if you use the card from the app, it will work for store prices and any coupons you have clipped. Alternatively, you can enter the **** phone number on the keypad for the same. 
  
  We hope this was helpful. If you have any other questions or concerns, please don't hesitate to reply here or call our *********************** at ************.
    
  Thank you for shopping with us.  
  
  ********
  ***********************  
  Case ID: ********

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a chronic pain patient for past 16 years, having MS and also multiple failed back surgeries, 3 herniated lumbar discs, SI joint dysfunction, and muscle spasticity from 30 year MS history. I am also a pharmacist who has been working in pharmacy for 26 years, and in the past 11 years, I was a retail pharmacy manager for 6 years of those 11 years. I have been filling the same 3 pain meds and doses for 16 years, the same pain clinic for the past 5 years, same doctor, and sane pharmacy (**** *****) for 5 years without a single issue. I am very strictly monitored, UA every 28 days, seen in person every 28 days. One of my meds has been on backorder on and off for months. Hydrocodone/APAP 10/325mg. I called my usual pharmacy on 8/8/23 to see if they were able to get the med for my next refill due 8/16/23. I was told it was on backorder. I called 26 other pharmacies before I found one that had the med (or would even provide me with the info if they had it, another issue pain patients have is most pharmacies refuse to tell you if they have controls in stock). I was told Safeway in ************* had the med. I had my ******** a new order to them to fill 8/16. Cancelled other at **** *****. My insurance ONLY pays for meds at CVS, but 2 of 3 meds required PA, and both were denied after md did their part. So I go to **** ***** and pay cash as CVS is most expensive. I called Safeway at 9:20am on 8/16 to ************ to go. They informed me I could not fill bc I am paying cash. They told me if I want to pay cash, they would need denied claim, then PA redone there and rejected again. I told them on 8/8 that this was the case and that I pay cash. I was told no problem. So now on refill date I had to again call several pharmacies to find one who had the med. I found one. It took me 8 hours to get another rx sent to that pharmacy by my pain clinic. I begged Safeway to make an exception. When meds are on known backorder, exceptions should be made. They were rude to boot. Uncaring.

  Business Response

  Date: 10/25/2023

  Greetings *************************:
  
  Thank you for the opportunity to respond to this complaint. Given the privacy laws protecting patient information in the pharmacy, we cannot discuss the specifics of any patient interaction.  Albertsons Companies requires prescriptions for controlled substances be submitted to a patients insurance prior to filling.  Response messaging from the insurance contains critical drug utilization review (DUR) information that is crucial for the pharmacist to ensure that any possible drug interactions are addressed.  This is especially important for a patient who is new to the pharmacy where the pharmacist may not have a complete picture of a patients current drug therapy regime. We have spoken with our pharmacy team and reminded them to explain these processes to new customers to avoid confusion.
  
  If you have any other questions or concerns, please don't hesitate to contact our *********************** at ************.

  Thank you,

  ********
  Customer Support Team
  ********

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20747913
  
  I am rejecting this response because:

  I would like to speak to a person, preferably the district manager, instead of getting a generic response regarding controlled substances. This was a unique situation that took place. The pharmacist could have checked the state's PMP to verify my rx fill history. They could have called my doctor to confirm validity of the rx. I told the pharmacist there why my insurance could not be used. I can ONLY use my insurance at CVS. I had already gone through prior auth process at CVS, whereby the PA was denied. Also, CVS also did not have the medication as it was on backorder at most pharmacies at the time. I am a pharmacy manager myself and do not accept this generic response, and being a pharmacist, I especially understand the corresponding responsibility a pharmacist has when filling controlled substance rxs. However, this was a unique situation that required me to fill at a new pharmacy for the first time in my 16 years taking this medication. The whole situation was handled very poorly. I would really like to have the opportunity to speak to someone, rather than a canned response about how controlled rxs are filled. 

  Thank you. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/06/2023

  The business has failed to contact me for now ******************************************************** order to explain the situation that occurred and that it was also the WAY I was treated, not just what occurred. 

  Business Response

  Date: 11/12/2023

  Greetings *************************:  
  
  Thank you for reaching out to us with your concerns. We received an update that our Division Pharmacy Manager has contacted you directly to speak about your experience and how to better handle a similar situation in the future should this arise again. If there is anything else we can assist you with, or if you still have concerns regarding your experience, please don't hesitate to reply here or call our *********************** at ************. 
  
  Again, we are very sorry for the poor experience and any inconvenience you may have experienced due to this incident.  
    
  Thank you, 
  
  ********
  ***********************  
  Case ID: ********

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am handicapped and order delivery for all of my groceries and my spirits. In the past I have ordered delivery from Giant, ****** Teeter, ********************************* Safeway, and many other businesses. However Safeway I have an issue with when I order wine. They are the only one out of all of my shopping that charges this exorbitant amount, calling it other fees and taxes on the wine, I don't see any other business doing this in *********** am wondering if they are following statutes and regs in their business state, when this is ********. Example, I bought 6 bottles of wine with a 20% off advertised sale, yielding $12.10 for each bottle. However, my receipt is showing other fees and taxes at an additional $13.48 for my $153 bill. The wine was roughly $74.88. The rest is groceries. Have never seen this in the other stores I deal with. I have questioned it before on ******** to Safeway and they've given me no response. Something does not sound right here. Why would I pay $13 more and you're calling it a tax and fees. I also pay a separate delivery fee. And no other store in **********, ******** does this. If other stores could make more with this tax and other fee, then why don't they? After all, they are in business to make a profit. This is why I'm asking you for help. I really need an explanation. If they are charging people this and not in accordance with ******** state laws, then it needs to be addressed at their corporate level. They do not disclose this extra fee as required by ********. Below is the copy and paste of my receipt. Thank you for taking the time to listen.Order Summary Order Summary Items (22)$162.81 Estimated Savings-$32.48 Member Price Savings-$69.53 Coupon Savings-$3.29 Estimated Subtotal$130.33 Estimated Taxes and Fees$13.48 ****** ?Bag Fee$0.25 Sales Tax$9.28 ****** ?Delivery Fee$3.95 Driver tip$15.00 Estimated Total$158.81

  Business Response

  Date: 10/19/2023

  Hi ***********************:
  
  Thank you for reaching out. We apologize for the confusion caused by the "Total Taxes and Fees" shown on your delivery order receipt. Please know this is not an additional charge, but it is an overall total of the Sales Tax, Delivery Fee, Driver Tip, and Bag Fee.
  
  For example, your most recent Order #********, shows the Total Taxes and Fees $28.63. This is equal to the Sales Tax $9.28, plus the Delivery Fee of $3.95, the Driver Tip of $15.00 and the $0.40 Bag Fee.
  
  We hope this helped clear it up for you. If you have any other questions or concerns, please reply here or contact our *********************** at ************.
  
  Aryssa P.
  Customer Support Team

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 26, 2023 I place an order (order#********) with Safeway on King ****** in ******* **. When I arrived at 8pm the guy stated he could not find all of my order and handed me just the sodas I ordered which I believed added up to about $12. He sated the Drive Up team leaves at 6pm therefore he can not ask them about the order. He sated I can come back the next day to speak with someone. I informed him I would not be able to come back until the same til as tonight which was 8pm because I have to work. I asked him can he just cancel the rest of the order. He stated he didnt know how to work Drive Up issues and that I would have to speak with them. I then reach out to the online chat the next morning which was Sept 27th to inform them of the situation. They stated I will receive a refund ( I attached the screenshot, spoke to *******). On Oct 6th I reached back out to the online chat and they stated that my refund was processed on Sept 27th and I should receive it that day (I attached the screenshot, spoke to Roi *****). I told them I have not received anything. It would have been there that morning. It was already after 4pm. It is now Oct 12th and I still have not received my refund of $61.52.

  Business Response

  Date: 10/17/2023

  Greetings ***************************:
  
  We sincerely apologize for the issues you experienced while using our Drive Up and ********** at your local Safeway. We have shared this incident with our team for review so this does not happen again. 
  
  Additionally, we have processed a refund of $76.40 for order ********. Please allow 3-5 business days to see that credit back to your account. 
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************. 
  
  Thank you, 
  
  ********
  Customer Support Team 
  ********

  Customer Answer

  Date: 10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/28/23 I ordered Safeway grocery delivery online. But they said they couldn't deliver.So I re-ordered and wanted to change the items, but I couldn't edit the order. I called customer service and they cancelled the order and told me to re-order it. (#********)I called twice (#********, #********) to make sure I cancelled and also price adjustment for the new order for coupons and store credit I used for the cancelled order.8/29/23 I got my order delivered and while I was at work, they delivered the cancelled order at my apartment by the door.I called them and they agreed to refund me $66.60 to my account.9/15/23 I still didn't get the refund, so I called and asked for the refund and they agreed to refund $66.60 to my bank.9/23/23 Still no refund. I used Safeway app's chat for refund again and they agreed to put it on my bank. (#********)9/30/23 No refund, so I talked to 3 agents for the refund and finally got the email (attached) back for the refund $66.60, but I still don't get the money back yet.This isn't the first time, I believe last year I had delivery postponed 3 times and after all no delivery and no refund. I forgot what happened after for a month trying to contact to them. That was about $40.**All the numbers are case numbers.I would like to get my full refund of $66.61 at least since they even didn't delivered all the items I paid; there were missing items when I checked later.

  Business Response

  Date: 10/18/2023

  Greetings *********************************:
  
  We are very sorry that you had not received your refund for order #********. 
  
  We have processed a refund back to your original form of payment, in the amount of $66.61. We have sent a receipt confirmation to the email on file, but please allow 3-5 business days for the refund to appear on your bank statement. If you do not see it after that time-frame, please reach out to your Financial Institution to be sure they have released the funds.
  
  If you have any other questions or concerns, please don't hesitate to reply here or contact our *********************** at ************. 
  
  Thank you, 
  
  Aryssa P.
  Customer Support Team

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries for pickup on 8/19/23 totaling $62.80 I was unable to ** them up and I requested a refund on the following business day I was told the refund would be $57.96 because one item was out of stock and I would get the refund in 5 business days on 9/1/23 I had not received the refund so I called back and I was given a ref #******** on 9/8/23 I called again and ****** at the dispute **** said I needed to get a dispute #AFS0066469 but I should get my refund in 8 - 10 business days, I want my money back Ive waited long enough

  Business Response

  Date: 10/13/2023

  Hello *********************: 

  We sincerely apologize about the delay in your refund, for the order you were unable to pickup. A refund of $57.96, for order ********, has been processed to your original form of payment. We have emailed a receipt to the email on file,but please allow 3-5 business days for the refund to appear on your bank statement. If you do not see the refund by 10/20/2023, please reach out to your Financial Institution to be sure they have released the funds.
  
  If you have any other questions or concerns, please reply here or contact our *********************** at ************.
  
  Thank you for shopping with us,
  
  Aryssa P
  ***********************

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22 at approximately 7:07pm I placed an order for delivery using Safeway's FreshPass delivery system via their app. The order was scheduled for deliver 9/23/23 between ****pm. 9/23 the order did not arrive as scheduled and at approx. 5:46pm I got a call from the delivery driver saying my order was delayed and wouldn't arrive until around 8pm. Then at 9:16pm a text was sent saying the delivery would not come that night and to reschedule which I did (or so I thought) for the next day between 10am-12. 9/24 The order again doesn't arrive so I contact support multiple times to find out my delivery was not rescheduled. The customer service representative credited "$20 for my inconvenience" and we settled on refunding the original order so I could just re-order it and the chat disconnected at this point. Then when I went to replace the order I realized that I couldn't reapply the ForU coupons so I again got ahold of customer service (2x) to try to resolve the issue and ended up spending 2 hours on the phone to have them go line item by line item and submit a request for credit on my account so I could repurchase the items. I was told it would take up to 24 hours to get the *********/30 I contacted them again about the credit and to see about my refund as I had received neither. I was told the credit request for the coupons was being expedited and it would take another 24 hours to hear back and that the refund for the initial purchase would take 5-7 business days.10/10 I contacted them today to ask about my refund that I still have not received. I was told a "$20 partial refund had been sent to my bank and I needed to contact my bank about the refund and they would request the remaining refund be sent and I would receive an email about it" (which I called my bank and no refund has ever been submitted previously). This was over 4 hours ago. I still haven't received an email about the "remaining refund request." I want a refund and I want a call from Corporate!

  Business Response

  Date: 10/13/2023

  Greetings *****************************:
  
  We are very sorry for the experience you had with Order ********, and we sincerely apologize for the inconvenience this has caused you.
  

  The refund for the whole order, in the amount of $54.65, was processed on 10/10/2023 and we did sent a refund receipt via the email associated with your account.

  We were also able to confirm that your $20 credit was added to your Home Shopping account on 9/24/2023. Please know this can be viewed and redeemed in the Payment Section when placing your order. 

  If you have any other questions or concerns, please don't hesitate to reply here or contact our *********************** at ************.
  
  Thank you,
  
  Aryssa P.
  Customer Support Team

  Customer Answer

  Date: 10/13/2023

  Finally got through to someone high up in Safeway corporate after having to dig and make multiple calls. The funds have been refunded. Super disappointed with Safeways handling of this situation and DO NOT recommend using their delivery system. 

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm going to repeat myself I purchase a vanilla **** card in advance it was a fraudulent card to give me a case number 0680-0104 and then they give me a case number ****** and they asking for pictures and I cannot find the right way to do it that's why I'm using this did you see if I can do it here

  Business Response

  Date: 10/14/2023

  Greetings *****************************:
  
  We're sorry for all the trouble you've had with your ************ Gift Card, and we sincerely apologize for the inconvenience. We have shared this information with our ******************** for review, and they let us know they have attached the photos to Ticket ******. If you have not heard from someone regarding your concerns, they will follow up with you as soon as possible. 
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************. 
  
  Thank you, 
  
  ********
  Customer Support Team 
  ********

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Safeway advertises a 10% discount for buying 6 bottles of wine. However, when examining the receipt, we never get the full discount, member savings and the 10% for 6 bottles, which would amount to about $6. We have discussed with the store management to no avail. This has happened multiple times. We think they should either honor their discount or stop advertising it.

  Business Response

  Date: 10/13/2023

  Hello ********************************************: 

  Can you please verify the store location you've purchased your wines from, along with the phone number you enter at checkout? Please include the complete receipt that shows a transaction of the 6 wines, with out the 10% applied.
  
  We look forward to hearing back from you soon. 
  
  Thank you,
  
  Aryssa P.
  Customer Support Center