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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Refund
Business response
06/18/2024
ATTN: Date: 06/18/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21839464
To Whom It May *************************** you for bringing Mr. ******** complaint to our attention. We take all refund requests seriously and strive to resolve them fairly.
According to our records, ********************** most recent purchase was on November 23rd, 2023, for 3 bottles of Kerassentials for $177.00. This purchase has already exceeded our 60-day Money-back guarantee. Please see the screenshot below:
To properly address Mr. ******** concerns, we would appreciate it if they could elaborate on their request for a refund. Specifying the reason for the dissatisfaction and their preferred resolution would be helpful.
We are committed to Mr. ******** satisfaction and will do our best to find a solution that works for everyone. We look forward to hearing from the customer soon.
For additional assistance, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Initial Complaint
06/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have complained in the past about this very issue. BuyGoods continues to email me advertising / marketing 5-10 times a week. They refuse to remove my email address from their marketing group. Their unsubscribe function does not work, the emails keep coming from different people so you cant effectively block the emails and each link goes to the same sites and as you click through them. All of the links lead right back to Buy Goods. The contact them functions does not always work. When you do finally reach their customer service, they say they dont tolerate spam and its their third party affiliates emailing me so they dont have control over them. Nobody advertises for free and third party affiliates are contracted so they do have control. The continued emails, refusal to remove via unsubscribe links, fraudulent / misleading web pages, false addresses in the emails, and redirect links are a violation of the CanSpam Act of 2003. I have also reported them (probably) 30 times to the *** ************************** and truly hope they get fined. This company is an absolute nuisance. I did not request these emails, am not a customer of theirs, and will not be a customer. I will never knowingly buy anything from this company. If they cannot respect peoples privacy, cannot honor a request to be unsubscribed and have all these fake names / addresses / web pages to market products, I can only imagine the quality of their products. What do I want ? I want to be left alone. I want them to remove my email address and never email me again. Doesnt seem too much to ask for but they will not do it. This has been going on for well over a year. What is wrong with this company ??Business response
06/11/2024
ATTN: Date: 06/11/2024
Director of Operations
Better Business Bureau
Re: ************** - 21823502
To Whom It May *************************** you for bringing this customer's complaint to our attention. We sincerely apologize for the frustration and inconvenience caused by the unwanted emails.
We take customer privacy very seriously and regret that our previous unsubscribe attempts were unsuccessful.
We have immediately added the customer's email address to our email suppression list. This will ensure they no longer receive emails from BuyGoods or any of our affiliated marketers.
For additional assistance, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.All I want is to be PERMANENTLY removed from their marketing / advertisement emails. If they remove me, I will be completely satisfied.
Sincerely,
**************Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I attempted to purchase one bottle of Fitspresso after listening to the first 45 minute video, and declined all offers to buy more. More videos came on trying to push me to buy more bottles after selecting decline offers and I was never taken to view cart or complete order and they charged my charge 3 x: $63.71, $74.51 & $126.36. As soon as ai saw the charges, I contacted them to cancel the orders and refund my card immediately but instead received an email saying the orders have shipped and to return the orders once received.Business response
06/05/2024
ATTN: Date: 06/05/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21796884
To Whom It May *************************** you for bringing this matter to our attention. We take customer satisfaction and order accuracy very seriously, and we apologize for the confusion caused by the unintended triple order of Fitspresso for ********************.
We understand from the complaint that the customer intended to purchase only one bottle of Fitspresso after watching the video presentation. We regret that additional offers continued to play after the "decline offers" selection.
Upon checking, we can confirm the three orders that ******************** was charged for. We also have confirmed that all three Fitspresso orders were shipped in a single package.
Our websites are designed to offer our customers the best deal. So, when they initially place the original order, it qualifies them for an upsell/promotion. Once you click the "Accept" button, it will automatically be added to your cart. That is why theyre seeing multiple orders in the order confirmation they received from us.
As a one-time courtesy, we have issued full refunds for all three orders totaling $63.71, $74.51, and $126.36. Separate email confirmations for each refund will be sent to the customer's email address. In case the emails are not found in their inbox, we kindly recommend checking their spam folder.
The refunded amounts typically reflect within 3-5 business days, depending on the customer's bank's processing time.
Should Ms. *************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Didn't get full refund on return items after having been told that just return the order and get a full refund.Business response
05/29/2024
ATTN: Date: 05/29/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21765923
To Whom It May *************************** you for bringing this matter to our attention. We take full refunds seriously and apologize for any confusion regarding the return of ******************** order.
Upon checking, the customer has made 5 orders on March 21, 2024. Please see the screenshot below:
Our records show that the customer returned the items, and we processed full refunds for all the returned orders on April 3, 2024 (attached screenshot). We will be sending separate email confirmations for each refunded amount.
The refunded funds typically take 3-5 business days to reflect in the customer's account, depending on their bank's processing time.
Should ***************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Initial Complaint
05/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
over charged by ****** as advertise on the web for ***** was charged 1***** on credit card as of 4/22/24Business response
05/29/2024
ATTN: Date: 05/29/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21762829
To Whom It May *************************** you for bringing this pricing discrepancy to our attention. We at BuyGoods believe in transparent business practices and take any charge inconsistencies seriously.
We reviewed Mr. ******* complaint regarding a $100 overcharge on FlowForce **** Upon investigation, we confirmed that **************** purchased ************************* for $191.07 on April 22nd, 2024, along with *********************** Bottles for $187.83. Please see the screenshot below:
We acknowledge that our website pricing for ************************* may not have been entirely clear. The regular price per bottle is $59, resulting in a total of $177 before tax for the 3-bottle order. With taxes applied, the final price becomes $191.07. Please see the screenshot below:
To ensure customer satisfaction and as a one-time courtesy, we have issued full refunds for both the FlowForce *** orders placed on April 21st, 2024. **************** will receive separate email confirmations for each refund, and the funds should be reflected within 3-5 business days, depending on their bank's policies. Please see the screenshot below:
We apologize for any confusion this may have caused. We appreciate your understanding and will strive to improve the clarity of our product pricing information in the future.
Should ******************************* need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Item left in cart on website. I received 4 sperate phone calls from company asking to complete my order to which I replied I was NOT interested. I was simply checking what the price was as I had found bottles in my sick mother's house. Got to my own house to check on things less than a week later to find the order had shipped and my card was charged via my PayPal account WITHOUT authorization. Money was refunded but shoppers beware.. And they want ME to pay to ship product back to them..Business response
05/14/2024
ATTN: Date: 05/14/2024
Director of Operations
Better Business Bureau
Re: ******************************* - 21689238
To Whom It May *************************** you for bringing this matter to our attention. We take unauthorized orders and customer satisfaction very seriously, and we apologize for the inconvenience caused to this customer.
Our records show an order placed on May 1, 2024, under Ms. ********** name for 6 bottles of CogniStrong for $294 (attached screenshot). While we understand that ********************** did not intend to complete the order, we apologize for the experience of receiving multiple calls encouraging order completion.
Our records also show that ********************** contacted our customer service team on May 9, 2024, requesting a refund. We processed a full refund for the order on the same day (attached screenshot). While the refund typically reflects within 3-5 business days, the exact processing time can vary depending on local bank policies.
We will be sending an email confirmation of the refund to ********************** directly. Additionally, we will review our internal protocols to ensure customers who abandon shopping carts do not receive excessive follow-up calls.
We understand the customer's frustration with the unsolicited order and appreciate them bringing this to our attention. We strive to provide a positive customer experience, and this instance fell short of our expectations. We sincerely apologize for the inconvenience.
Should *********************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have 2 different charges by this company for $171 and $147. That would be a total of $318. I have not done any business with this company in person or online. I am looking to have my money returned.Business response
05/08/2024
ATTN: Date: 05/08/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21665177To Whom It May *************************** you for bringing this matter to our attention. We take such allegations of unauthorized charges seriously and apologize for the inconvenience caused to this customer.
We have reviewed our records using the provided details of the $171 and $147 charges, but haven't been able to locate any matching purchases.
To assist ************** further and investigate this matter thoroughly, we attempted to reach them by phone; unfortunately, there was no answer.
We kindly request the customer's cooperation in providing additional information to help us identify the source of these charges. This may include:
- A copy of the bank statement showing the charges from BuyGoods
- The last four digits of the card used for the alleged purchases
With this information, we can effectively investigate the charges and determine if they are truly linked to our company.
We are committed to resolving this issue for the customer and ensuring they receive a full refund if unauthorized charges are confirmed.
Should ***************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Initial Complaint
05/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have never ordered anything from this company and I have several charges on my debit card for over 300 dollars from themBusiness response
05/08/2024
ATTN: Date: 05/08/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21664658To Whom It May *************************** you for bringing this matter to our attention. We take such allegations of unauthorized charges seriously and apologize for the inconvenience caused to ******************.
We have reviewed our records using the provided details of the $234 and $97 charges, and we located two purchases made on April 29, 2024, for 12 bottles of Fitspresso. Please see the screenshot below:
Furthermore, both payments have been refunded already on May 3, 2024. The amounts will be refunded to the original payment method and will be posted within 3-5 business days depending on the banks processing time. Please see the screenshot below:
We will email the refund confirmations to ****************** for his reference.
Should ******************************* need anything else, please email us at ********************************** or call us at ************ so we can further assist.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Initial Complaint
05/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
4/18/24, $177.00 for 3 bottles of ZenCortex; I received only 1. I called and spoke with a person who was annoyed by my problem but said someone would contact me. That was 5 days ago and no one has. My order number is 7DKZ3GXF.Business response
05/02/2024
ATTN: Date: 05/02/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21655582
To Whom It May *************************** you for bringing ************************** complaint to our attention. We sincerely apologize for the inconvenience caused by the missing items in her order and the lack of follow-up after her initial contact.
According to our records, ************************** most recent purchases were on April 18, 2024, for 3 bottles of ZenCortex for $177. Please see the screenshot below:
Upon reviewing her case, we confirmed that ********************** contacted our support team on April 26, 2024, to report the issue and subsequently escalated it to a supervisor. We deeply regret that she did not receive a callback as promised.
We take such cases seriously and have processed a full refund for ************************** order for $177.00. The refund will be posted to her original method of payment within 3-5 business days, depending on her bank's processing timeframe. We will also be sending her a confirmation email shortly (please see attached screenshot).
No return is necessary for the single bottle of ZenCortex she received.
We understand that this experience fell short of our usual high customer service standards, and we are committed to improving our communication protocols to prevent similar situations in the future.
Should ***************************** have any further questions or concerns, we kindly ask her to contact us directly at ********************************** or ************.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 4/13/2024 I purchased $750 worth of gummies from buygoods Totaling $750.That was the total $750. Another charge appeared under that charge, from the same company unapproved by me for $2000 on the same date, that absolutely was not mine. I have tried to work through buygoods about these unapproved $2000 charges. They accurately charged me $750 and showed me the order, which I do not dispute, however, even buygoods doesn't show the $2000 purchase as being made by me! They say it's not their charge. I attached a copy of my bank record showing all the charges to my card showing both the $750 and the $2000. I have contacted my bank and am in dispute is currently in progress. Currently buygoods says this is not their charge, but clearly according to my bank statement it is. I need help recovering my $2000. Thank You for your Help.Business response
05/01/2024
ATTN: Date: 05/01/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21648522
To Whom It May *************************** you for reaching out to us regarding **************' concerns. We appreciate the opportunity to address this matter and provide clarification.
According to our records, **************' most recent purchases were on March 12, 2024, for Neotonics - 6 Bottles $294.00 & Neotonics - 12 Extra Bottles $348.00. Please see the screenshot below:
Upon reviewing our records, we can confirm that ************** did indeed contact our customer service team regarding unauthorized charges on her account. We promptly investigated the issue upon receiving her inquiry.
Our investigation revealed that the charges in question, totaling $2750 ($750 + $2000), were not processed by BuyGoods. Instead, they originated from a vendor named ******************************* DO LLC, with contact details indicating a different entity altogether. Please rest assured that BuyGoods is not affiliated with this vendor.
In response to **************' request for a refund, we have taken immediate action. We have issued a full refund for her most recent orders, totaling $642.00 ($294.00 + $348.00). These funds will be posted to the original method of payment within 3-5 business days. Additionally, we will send her an email confirming the refund.
Please find attached screenshots verifying the refund transactions and the details of **************' recent orders for your reference.
If ******************************* requires any further assistance or clarification, please encourage her to reach out to us directly via email at ********************************** or by calling us at ************. We remain committed to ensuring her satisfaction and resolving any outstanding issues promptly.
Once again, thank you for bringing this matter to our attention, and please do not hesitate to contact us should you have any further questions or concerns.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Customer response
05/15/2024
Thank you so much for dealing with this issue. Your intervention has helped tremendously!
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Customer Complaints Summary
135 total complaints in the last 3 years.
90 complaints closed in the last 12 months.