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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
9-20-22 Ordered product FungoSem [6 bottles] order # 5T8Z2WYA. Money back guarantee 60 days. Cost $324.43. Guaranteed to reverse nail fungus within the 60 day period. Tried product and followed label recommendations for the 60 day period, Product completely ineffective. Contacted the company on November 17 2022 and was told that I needed to return unused portion and they "proudly stand by their 100% money back guarantee". I returned the unused portion on 11-17-22 and sent them a UPSP tracking #. On 11-24-22 I received an email notice that I was refunded $194.66 partial refund for my order with no further explanation. Tried their customer service phone number many times and finally got a representative on 12-01-22. I was told at that time that I needed to return the two [2] empty product bottles to qualify for the full refund and I had not done that. I checked the company refund policy and returning used, empty bottles is not mentioned anywhere on their site. Please advocate for me in this regard and get the company to honor their 100% money back guarantee. $129.77 is owed to me for an ineffective product.
Business response
12/06/2022
ATTN: Date: 12/06/2022
Director of Operations
Better Business Bureau
Re: ******** - *******************
To Whom it may *********************** you for bringing this complaint to our attention. Mr. ****** mentioned that he requested a refund for his order due to the reason that the product did not work for him.
We do stand by our 60-day no questions asked money-back guarantee, provided that the customer would return the bottles, full or empty, back to our warehouse. This policy is clearly indicated on our website. Please refer to the screenshot below;
Having a look into his account, I can see that Mr. ****** ordered 6 bottles of FungoSem last September 20, 2022. Our representative *** received the correspondence from Mr. ****** on November 17, 2022 asking for the return process.
As a one-time courtesy, we have gone ahead and issued a full refund amounting to $129.77 back to Mr. ******* account. This credit should reflect back within 3-5 business days. A refund confirmation was also sent to his email address on file. Kindly refer to the screenshot below;
Im very sorry that Mr. ****** felt that this was the only way to resolve the issue but we are always more than happy to help him. I have personally contacted Mr. ****** today but was not able to reach him by phone. Thus, I sent him an email that the refund has been processed.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
We are always available via email ************************************* phone *************), or using the contact form on our website.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
10/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
1. Date of transaction: Date ordered, 08/02/22; recv'd, 2 bottles of DRACHEN (cure ** for men) on 08/08/22 2. Paid $118.00 for 2 bottles 3. The product promise me for an enlarge p**** and cure of erectile dysfunction (**)4. The product failed to deliver said promises and that's why I want my money back and try to send the product back with in the 60 days money back guaranty.5. I sent an inquiry asking on how to send back the product( 1 bottle still completely sealed & 1 bottle is used (5/6 on content of bottle) but I'm being directed to another **** for product look-up, of which I'm attaching all necessary info w/ regards to my order info. I'm being told that they will reach back to me w/in ***** hours, I will be then way pass my 60 days money back guaranty, it's their trick 6. buygoods support ID# *********; Drachen x 2" Order ID #********; paid by MC ending#: 3676.I'm a 69 years old senior hoping to feel back again the excitement of making love to share it with my wife of 35 years, so please help me claim/refund my money and I instead will treat my wife to a nice dinner.Business response
10/11/2022
ATTN: Date: 11/10/2022
Director of Operations
Better Business Bureau
Re: ******** - *******************************
To Whom it may *********************** you for bringing this to our attention. Mr. ************************************* claimed that the product did not work as advertised and was requesting for a full refund.
Looking into this matter, I can see that ************************ had purchased Drachen last August 01, 2022. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 60-day money back guarantee period for our supplements which can be seen on our order page. Kindly refer to the screenshot below.
I have looked into our customer support inbox and found his email last October 06, 2022. Apparently, it has exceeded the 60-day money-back guarantee period. However, as a one-time courtesy, I have gone ahead and issued a full refund for the order and this credit should reflect in his account within the next 3-5 business days. He should receive two email confirmations regarding this transaction.
Im sorry if ************************ felt that this was the only way to get his refund.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If ************************ has any further questions, she can contact us directly at ********************************** or call us at ************.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Buy goods license number ********** ********************** **** @**********************************************************. 20,022Contact phone number is *****************-404-2568. This company has refused to resolve my concern with them not supplying outstanding customer service, assisting their customers with high value and satisfaction, and them not assuring 100% satisfaction, 24/7/365 and not completing fast support. My specific complaint after speaking with over four **************** people resolved with no results after 48 hours. The specific complaint was that they advertised online to buy a TRP card one X and golden ***** box 10 asked for $89 plus $5.34 tax. They lied. I received the golden ***** bucks 10x without a problem but when I called back to request them to send a *** card 1x, which was not in the envelope from ***** They told me that it was unfortunate because they dont offer the *** card prior to September 27 , 2022, and the order was placed on July 20 of 2022 under complaint ticket code 9751522X3. I have made several attempts to request for them to send my *** card out to me per ***** This purchase was made online on July 20 of 2022 by their companies advertising ad of which I was buying *** 1x and the golden ***** bucks 10x. I have requested to talk to a supervisor in regards to this several times since the customer service representatives refused to honor their companys mission statement. I keep getting put off Ive already waited 48 hours which they suggested it would take and now theyre putting it off for another 48 hours. This leaves me no incentive that they are actually going to follow through and resolve my problem. Also, to note, I literally sent them proof that their advertising literally showed that they were selling a *** card 1X and a golden ***** bucks 10 X for $89 plus $5.34 tax . Their response is even though I ordered it July 20. They cannot honor that order because the *** system was not released until September 27 of 2022. They refusedBusiness response
10/11/2022
ATTN: Date: 11/10/2022
Director of Operations
Better Business Bureau
Re: ******** - *************************
To Whom it may ****************************** you for bringing this to our attention. ***************************** claimed that the she did not receive the *** cards together with her Trumpbucks order.
Looking into this matter, I can see that *********** had purchased Golden ***** Bucks last July 20, 2022. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 60-day money back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
As I looked through our customer support inbox, I found her email from last October 04, 2022. Free *** cards were included in the ***** bucks special promotion that started on September 27, 2022. However, as a one-time courtesy, I have refunded the order in full. This credit should appear in her account within 3-5 business days. She should receive two email confirmations regarding this transaction.
It is regrettable that ************ felt the issue was not resolved because we could not provide her with the *** cards she needed, which is why we processed her full refund.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If ************ has any further questions, she can contact us directly at ********************************** or call us at ************.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This is difficult for me to let this slide, but there is not enough time to resolve my request The supervisor, ***** did finally talk to me twice over the phone in regards to the situation, and they finally came up with they were going to refund my account. But that is not what I wanted to happen. They didnt even ask me they just did it. so when I spoke to her they had already done that. So she said what they will do is sense they returned the $89 and tax to me. They will let me spend it again to actually buy the one *** card and the 10 ***** dollars , which was actually the original order I had ordered, but they said they could not give me the *** card because it was July 20 but now they can because its October.The problem is that I cannot get a hold of the supervisor ***** again to explain that this does not make me a happy customer, that I have to pay for another package of the same value to get what I originally paid for without first getting my return. Plus, additionally, I have to wait another 3 to 4 weeks to possibly even get that package. I can not, I cannot even put into words how disappointed I am with this company. I have called back several times to get a message to supervisor *****, and one of the customer service ***** **** said there is no supervisor *****. So I cannot, I cannot even put into words how unsatisfied I am with this company. But again. There is not enough time since I only have seven days to respond back to the Better Business Bureau, and I have a schedule in my life that I cant keep taking all of my time on this particular issue. The amount of time, effort, and stress that Ive put into this one issue in my life has been devastating.
So maybe at some point in life supervisor ***** will call me back after Ive requested several times but I doubt it. Seriously how much time do you put into one particular of that in your life?
if I have any additional complaints in regards to this company, I assure you, I will start this entire complaint all over again. If I have the time to do so, which takes away from my life of living.Sincerely,
***************
Initial Complaint
08/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a product online. Was not able to finish my order because of a cart issue. By goods called me back completed my order for one bottle of this product. For a total amount of $72. I received a confirmation email for one bottle but they added a ************* so they were charging my account $142. I did not order a *************. They just tacked it on because they could. And its not rightBusiness response
09/09/2022
ATTN: Date: 09/09/2022
Director of Operations
Better Business Bureau
Re: ******** - ***********************
To Whom it may *********************** you for bringing this complaint to our attention. Our apologies for the late response regarding this matter as we have to investigate with utmost effort to resolve the issue. ******************** mentioned that he only requested for 1 bottle of the product Kerassentials but the order got doubled and he was charged twice.
We do stand by our 60-day no questions asked money-back guarantee, Hence, we have processed a full refund for Mr. ********* orders. Please see the screenshot below:
This credit should reflect back within 3-5 business days. A refund confirmation was also sent to him email address on file. Kindly refer to the screenshot below;
Im very sorry that ******************** felt that this was the only way to resolve the issue but we are always more than happy to help him. I have personally contacted ******************** today and have advised him that the refund has been processed.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We are always available via email ************************************* phone *************), or using the contact form on our website.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Initial Complaint
08/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Today I was inquiring on a product of which I was not aware of that would try to use your personal information for monies for gain without permission. I filled the most of the information asked, but then proceeded to read and assess the ***** and AGREEMENTS. As I was NOT IN AGREEMENT with the ***** AND AGREEMENTS of this product/site. I redacted my information and left the site. Now at 4:39 pm, is when I received an email saying that my order was complete. I am a SENIOR that really hates being scammed! I contacted the number that was provided, and spoke with a woman. I told her that "I DID NOT COMPLETE THIS TRANSACTION AND READ THE ***** OF AGREEMENT. I am in FEAR that I will be taken from not only my money, but my personal information. And that is why I backed out of that UNFINISHED TRANSACTION! Now if you can assist me in assuring that I will be safe from FRAUD, I would be so very grateful. Thank you.Business response
08/15/2022
ATTN: Date: 08/15/2022
Director of Operations
Better Business Bureau
Re: ************************************* - 17710761
To Whom it may *********************** you for bringing this complaint to our attention. As of today, we checked our records and we couldnt find any orders associated with ****************** email address *************************.
Please see screenshot below:
We have tried to contact her but unable to reach her thru phone. Hence, we sent her an email with proof and screenshots that there is no existing orders associated on her phone number and email address. We can assure you that we never kept any information from ****************..
Again, I do apologize for any inconvenience this may have caused.
Should ******************** has any questions or further concerns, he can always reach us through our customer support team.
Our friendly customer support representatives will be very much willing to assist. We are always available via email ************************************* phone *************) or using the contact form our website.
Sincerely,
Daisy
**********************************Initial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 05-15-2022 Amount $294.00usd The Revison was suppose to correct/improve your vision.I was contacted by the company several times inquiring about my results. I told them that I had not seen any change and would be returning the product. They said that it normally takes up to 4-8 weeks for the product to show signs of working and to keep using it. So I did.I requested a refund 57 days (07-18-22) after receipt of the product that had a 60 day money back guarantee. They came back and said that I was not eligible for a refund. When I questioned why they said I had gone over the 60 days, that it expired 7-15-22. When I explained that I actually had three more days they said no it was from the purchase date not the delivery date. I questioned how could it be the purchase date and not the delivery date because you never know how long it will take for things to delivery these days. How were you suppose to use the product long enough to see if it worked? I received the same response that my time expired on 07-15-22 and there was nothing they would do. I find it crazy that I had three (3) different people responding to e-mail. I normally don't buy things like this and that is why I made sure I was within the time frame. How does a company ask you about the product and then when you don't give them the feedback that they want, they don't give you your refund. Unfortunately, I truly think they are scamming people. Order #**VZ4BRYBusiness response
07/22/2022
ATTN: Date: 07/22/2022
Director of Operations
Better Business Bureau
Re: ******** - *****************************
To Whom it may *********************** you for bringing this complaint to our attention. ******************** mentioned that she requested a refund for her order due to the reason that the product did not work.
We do stand by our 60-day no questions asked money-back guarantee, provided that the customer would return the bottles, full or empty, back to our warehouse. This policy is clearly indicated on our website. Please refer to the screenshot attached;
Having a look into her account, I can see that ******************** ordered 6 bottles of Revision last May 16, 2022. Our representatives received the correspondence sent by ******************** and the support team advised that the product has passed the Money-back guarantee on July 15, 2022.
As a one-time courtesy, we have gone ahead and issued a full refund amounting to $294.00 back to Ms. ********* account. This credit should reflect back within 3-5 business days. A refund confirmation was also sent to her email address on file. Kindly refer to the screenshot below;
Im very sorry that ******************** felt that this was the only way to resolve the issue but we are always more than happy to help her. I have personally contacted ******************** today, However, I am unable to reach her.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
We are always available via email ************************************* phone *************), or using the contact form on our website.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Initial Complaint
07/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
on last march i have ordered a supplement called ( vision formula ) from a company called buy goods located in ****** ** , according to them they gave me three month supply or three bottels and this was packed by three month money back guarantee , i have paid them $177.00 , after one month from using the product i did not see any result , i contacted them asking to send them back all three bottels for full refund , i did sent them all the bottels and they received them , then i waited and waited to get the refund to my credit card , i have not received any refund from them , i called them many times to rush my refund but without any result , i realized that they are running business of scammers and rip off , every time i call them they invent excuse after excuse just to keep my money as rip off , i did every thing to get my money but without success , you have every thing , business name , location , phone number i hope you help me in this regard , thanks , aly elzeftawyBusiness response
07/12/2022
ATTN: Date: 07/12/2022
Director of Operations
Better Business Bureau
Re: ******** - Aly Elzeftawy
To Whom it may ****************************** you for bringing this complaint to our attention. ********************** indicated that the product he ordered didnt work for him and that he wanted a refund.
I have looked into our records, and saw that he already contacted her bank and filed a chargeback last April 23, 2022. This means that he would need to reach out to his bank regarding the chargeback process. See screenshot below.
In addition, ********************** called on April 18, 2022 and spoke to ****. He was then offered a discount or a refund because the product didnt worked for him. ********************** declined the offer and proceed in filing a dispute through his bank.
We are available 20 hours a day (5am to 1am EST) via email ************************************ or phone *************) as customer service is a key for us. Our contact information is also specified on the order confirmation that she received after he placed the order. I tried to personally contact ********************** dated July 12, 2022 and advised that since the dispute has been filed, we are unable to process any refund for him, however, he immediately hang up on me.
We are always more than happy to help our customers.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
07/13/2022
Complaint: 17505432
I am rejecting this response because:
hi , in response to you , the people in buy goods are playing game with me , they are in business of rip off people , they just make execcuses to keep my money and lie repeatdly , regarding the dispute , i have contacted my credit card company and asked them to remove the dispute from my file , they did and even they closed my case , it is very clear that the people in buy goods are professional liars and their goal is to steal my money and they are giving you false information , your job is expose the bad people , i hope you still work in my behalf until i get my money
Sincerely,
Aly ElzeftawyCustomer response
07/29/2022
Complaint: 17505432
I am rejecting this response because: see attached
Sincerely,
Aly ElzeftawyBusiness response
08/29/2022
ATTN: Date: 08/29/2022
Director of Operations
Better Business Bureau
Re: ******** - *************************
To Whom it may *********************** you for bringing this complaint to our attention. ********************** indicated that the product he ordered didnt work for him and that he wanted a refund.
As stated in our previous response, we have looked into our records, and saw that he already contacted his bank and filed a chargeback last April 23, 2022. This means that he would need to reach out to his bank regarding the chargeback process. See screenshot below.
In addition, ********************** called on April 18, 2022 and spoke to ****. He was then offered a discount or a refund because the product didnt worked for him. ********************** declined the offer and proceed in filing a dispute through his bank.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
I tried to personally contact ********************** dated August 24, 2022 and advised that since the dispute has been filed, we are unable to process any refund for him.
We are always more than happy to help our customers.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
08/31/2022
thank you , in response to the company , unfortunately company gave you inaccurate information about me and my current dispute , company mentioned that they offered me a discount refund and close the case ? this never happened , i have never ever received any offer from them , also regarding the charge back process , i asked my credit card company to remove the dispute from my file so that they can refund the money without any issue ,more than that my crediet card company has closed the case completely , so there is no excuse for them to hold my money any longer , as you see , the company is not honest and has fabricated issues in order to keep my money, i can tell you without any doubt that they have no intention to refund the money and all they do is creating lots of issues and excuses in order to keep my money , this is not fair , i would like to see you to fighting for my right to have my money back , thanks
Customer response
09/27/2022
Complaint: 17505432
I am rejecting this response because: See attached
Sincerely,
Aly ElzeftawyBusiness response
10/07/2022
ATTN: Date: 10/07/2022
Director of Operations
Better Business Bureau
Re: ******** - Aly Elzeftawy
To Whom it may *********************** you for bringing this complaint to our attention. ********************** indicated that the product he ordered didnt work for him and that he wanted a refund.
I have looked into our records, and saw that he already contacted his bank and filed a chargeback last April 23, 2022. This means that he would need to reach out to his bank regarding the chargeback process. See screenshot below.
In addition, ********************** called on April 18, 2022 and spoke to ****. He was then offered a discount or a refund because the product didnt worked for him. ********************** declined the offer and proceed in filing a dispute through his bank.
We are available 20 hours a day (5am to 1am EST) via email ************************************ or phone *************) as customer service is a key for us. Our contact information is also specified on the order confirmation that she received after he placed the order.
I tried to personally contact ********************** and advised that since he directly contacted his bank, it would be best to coordinate with them to get further details regarding the disputed amount.
We are always more than happy to help our customers.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Business response
10/11/2022
ATTN: Date: 10/11/2022
Director of Operations
Better Business Bureau
Re: ******** - Aly Elzeftawy
To Whom it may *********************** you for bringing this complaint to our attention. ********************** indicated that the product he ordered didnt work for him and that he wanted a refund.
According to our records, he already contacted his bank and filed a chargeback on April 23, 2022. Therefore, he would need to contact his bank about the chargeback process. See screenshot below.
Moreover, ********************** called on April 18, 2022 and spoke to ****. He was then offered a discount or a refund because the product didnt worked for him. ********************** declined the offer and proceed in filing a dispute through his bank. Additionally, we are unable to process refunds for customers who filed disputes with their financial institutions. It is therefore recommended that our customers contact us first before filing a chargeback to resolve the issue as quickly as possible.
We are available 20 hours a day (5am to 1am EST) via email ************************************ or phone *************) as customer service is a key for us. Our contact information is also specified on the order confirmation that she received after he placed the order.
I tried to personally contact ********************** and advised that since he directly contacted his bank, it would be best to coordinate with them to get further details regarding the disputed amount.
We are always more than happy to help our customers.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Business response
10/18/2022
ATTN: Date: 10/18/2022
Director of Operations
Better Business Bureau
Re: ******** - Aly Elzeftawy
To Whom it may *********************** you for bringing this complaint to our attention. Weve looked in to this and saw that this is the third complaint rejection filed for ********************** indicating that the product he ordered didnt work for him and that he wanted a refund.
According to our records, he already contacted his bank and the dispute filed on April 23, 2022 has been removed.
We do stand behind our 100% money-back guarantee and we offer a 60-day money back guarantee period for our supplements which can be seen on our order page. Kindly refer to the screenshot below.
It is advised that our customers contact us before filing a dispute with the bank, so any issues can be resolved as quickly as possible. However, as a one-time courtesy, I've refunded the full amount of the order, and the credit should be credited to his account within 3-5 business days. A confirmation email should be sent to him regarding this transaction.
Im sorry if ********************** felt that this was the only way to get his refund.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If ***************************** has any further questions, he can contact us directly at ********************************** or call us at ************.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************
Tell us why here...Initial Complaint
06/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I keep getting emails from this company, I did NOT subscribe to them, nor do I want them. The ONLY resolution I will accept is IMMEDIATELY after this complaing is read by the business (within 24 hours), **ALL** my information is **PERMANENTLY** deleted from the companies records and **ANY** other companies it was shared with.the emails direct me to this address:https://ocutamin.com/report?aff_id=50&subid2=****************************&subid=1054Business response
06/23/2022
ATTN: Date: 06/20/2022
Director of Operations
Better Business Bureau
Re: ************************* - 17445529
To Whom it may *********************** you for bringing this complaint to our attention. Our apologies for the late response regarding this matter. As of today, we checked our records and still couldnt find any orders associated with Mr. ******* email address ****************************.
Please see screenshot below:
We have previously reiterated that BuyGoods NEVER sends any marketing messages or emails. We have a strict policy when it comes to any partner or their associated affiliates engaging in spam marketing practices. We tried to access the link that **************** had included in the complaint, and this is what we see;
We have done our best to include Mr. ******* email address to our suppression list. Regarding Mr. ******* question on how a third party vendor might have obtained his information, there are instances that when we, as consumers, browse through the internet, or click on an ad, it automatically filters our preferences and shows ** in our search information. This, however, is already out of our control. Third-party marketing strategies have been an ongoing issue, not only, in our company but also among all other e-commerce sites. While we can assure you that we never kept any information from ****************, other phishing websites might have obtained his email address.
Again, I do apologize for any inconvenience this may have caused.
Should **************** have any questions or further concerns, he can always reach us through our customer support team.
Our friendly customer support representatives will be very much willing to assist. We are always available via email ************************************* phone *************) or using the contact form our website.
Sincerely,
Daisy
**********************************Customer response
06/23/2022
Complaint: 17445529
I am rejecting this response because:I NEVER have done any business with this company, NOR have I EVER clicked a link and provided my information. I clearly stated what was required for a response, the company failed to do what was required, hence I FIRMLY reject their response, and ask again, to have **NO** more emails or contact from this company.
Sincerely,
*************************Initial Complaint
06/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered VisiSharp it was advertised to help vision thru the healing of the gut.It did nothing at all although they had testimonys to healings I am a bit past past refund time. But the deception they used to advertise I think a refund is due.We are an elderly couple with health problems and a fixed income the $177 is needed for other meds as it has not helped at all.Would appreciate your help it getting it for us.Thanks in advance *********************Business response
06/02/2022
ATTN: Date: 06/02/2022
Director of Operations
Better Business Bureau
Re: ******** - *********************
To Whom it may *********************** you for bringing this complaint to our attention. ****************** mentioned that she requested a refund for her order due to the reason that the product did not work.
We do stand by our 60-day no questions asked money-back guarantee, provided that the customer would return the bottles, full or empty, back to our warehouse. This policy is clearly indicated on our website. Please refer to the screenshot below;
Having a look into her account, I can see that ****************** ordered 3 bottles of VisiSharp last March 17, 2022. Our representatives received the correspondence sent by ****************** and the support team advised that the product has passed the Money-back guarantee on May 16, 2022.
As a one-time courtesy, we have gone ahead and issued a full refund amounting to $177.00 back to ******************** account. This credit should reflect back within 3-5 business days. A refund confirmation was also sent to her email address on file. Kindly refer to the screenshot below;
Im very sorry that ****************** felt that this was the only way to resolve the issue but we are always more than happy to help her. I have personally contacted ****************** today, However, I am unable to reach her.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
We are always available via email ************************************* phone *************), or using the contact form on our website.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
06/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 3 bottles of Glucofort advanced blood sugar support formula for $59 a bottle and including tax of $3.10 the cost was $180.10 on March 20, 2022. There was a 100% guarantee for 60 days. The order was ****** and later it was #SFZZG20 and I paid with **** of America Mastercard. I cancelled before the deadline and the deadline is not a point of contention. I have diabetes and Glucofort was supposed to help, but did not help at all. I was hoping it would and even had faith it would. When I cancelled the order and asked for my 100% refund the man I was talking to said I had used two bottles and that I would not get the money back for them. I questioned him politely, but he insisted that the refund he would be sending was fair. BuyGoods sent me a refund of $54.03 and how they came up with that is beyond me. I politely complained with e-mails to no avail. They owe me $180.10 minus $54.03, or $126.07. I am a retired math teacher on a fixed income. Please help me if you can. Oh, they said my case # was ********. Thank you so muchBusiness response
05/18/2022
ATTN: Date: 17/05/2022
Director of Operations
Better Business Bureau
Re: ******** - *********************
To Whom it may *********************** you for bringing this complaint to our attention. ************** mentioned that he requested a refund for his order due to the reason that the product did not work for him. He had also indicated that he had sent us several emails to our support inbox and was given a pro-rated refund because he only returned 1 out of 3 bottles.
We do stand by our 60-day no questions asked money-back guarantee, provided that the customer would return the bottles, full or empty, back to our warehouse. This policy is clearly indicated on our website.Having a look into his account, I can see that **************** ordered 3 bottles of Glucofort last January 20, 2022. He then sent us an email regarding the refund request and ****, one of our representatives, replied back to him last March 28, 2022.
As a one-time courtesy, I have gone ahead and issued a full refund amounting to $126.02 back to **************** account. This credit should reflect back within 3-5 business days. A refund confirmation was also sent to his email address on file. Kindly refer to the screenshot below;
Im very sorry that ************** felt that this was the only way to resolve the issue but we are always more than happy to help him. I have personally contacted ************** today to advise that the refund has already been processed.
Our friendly customer support representatives love delivering quality customer experience. We are always available via email ************************************* phone *************) or using the contact form our website.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
146 total complaints in the last 3 years.
97 complaints closed in the last 12 months.