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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Item left in cart on website. I received 4 sperate phone calls from company asking to complete my order to which I replied I was NOT interested. I was simply checking what the price was as I had found bottles in my sick mother's house. Got to my own house to check on things less than a week later to find the order had shipped and my card was charged via my PayPal account WITHOUT authorization. Money was refunded but shoppers beware.. And they want ME to pay to ship product back to them..
Business response
05/14/2024
ATTN: Date: 05/14/2024
Director of Operations
Better Business Bureau
Re: ******************************* - 21689238
To Whom It May *************************** you for bringing this matter to our attention. We take unauthorized orders and customer satisfaction very seriously, and we apologize for the inconvenience caused to this customer.
Our records show an order placed on May 1, 2024, under Ms. ********** name for 6 bottles of CogniStrong for $294 (attached screenshot). While we understand that ********************** did not intend to complete the order, we apologize for the experience of receiving multiple calls encouraging order completion.
Our records also show that ********************** contacted our customer service team on May 9, 2024, requesting a refund. We processed a full refund for the order on the same day (attached screenshot). While the refund typically reflects within 3-5 business days, the exact processing time can vary depending on local bank policies.
We will be sending an email confirmation of the refund to ********************** directly. Additionally, we will review our internal protocols to ensure customers who abandon shopping carts do not receive excessive follow-up calls.
We understand the customer's frustration with the unsolicited order and appreciate them bringing this to our attention. We strive to provide a positive customer experience, and this instance fell short of our expectations. We sincerely apologize for the inconvenience.
Should *********************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have 2 different charges by this company for $171 and $147. That would be a total of $318. I have not done any business with this company in person or online. I am looking to have my money returned.Business response
05/08/2024
ATTN: Date: 05/08/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21665177To Whom It May *************************** you for bringing this matter to our attention. We take such allegations of unauthorized charges seriously and apologize for the inconvenience caused to this customer.
We have reviewed our records using the provided details of the $171 and $147 charges, but haven't been able to locate any matching purchases.
To assist ************** further and investigate this matter thoroughly, we attempted to reach them by phone; unfortunately, there was no answer.
We kindly request the customer's cooperation in providing additional information to help us identify the source of these charges. This may include:
- A copy of the bank statement showing the charges from BuyGoods
- The last four digits of the card used for the alleged purchases
With this information, we can effectively investigate the charges and determine if they are truly linked to our company.
We are committed to resolving this issue for the customer and ensuring they receive a full refund if unauthorized charges are confirmed.
Should ***************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Initial Complaint
05/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have never ordered anything from this company and I have several charges on my debit card for over 300 dollars from themBusiness response
05/08/2024
ATTN: Date: 05/08/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21664658To Whom It May *************************** you for bringing this matter to our attention. We take such allegations of unauthorized charges seriously and apologize for the inconvenience caused to ******************.
We have reviewed our records using the provided details of the $234 and $97 charges, and we located two purchases made on April 29, 2024, for 12 bottles of Fitspresso. Please see the screenshot below:
Furthermore, both payments have been refunded already on May 3, 2024. The amounts will be refunded to the original payment method and will be posted within 3-5 business days depending on the banks processing time. Please see the screenshot below:
We will email the refund confirmations to ****************** for his reference.
Should ******************************* need anything else, please email us at ********************************** or call us at ************ so we can further assist.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Initial Complaint
05/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
4/18/24, $177.00 for 3 bottles of ZenCortex; I received only 1. I called and spoke with a person who was annoyed by my problem but said someone would contact me. That was 5 days ago and no one has. My order number is 7DKZ3GXF.Business response
05/02/2024
ATTN: Date: 05/02/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21655582
To Whom It May *************************** you for bringing ************************** complaint to our attention. We sincerely apologize for the inconvenience caused by the missing items in her order and the lack of follow-up after her initial contact.
According to our records, ************************** most recent purchases were on April 18, 2024, for 3 bottles of ZenCortex for $177. Please see the screenshot below:
Upon reviewing her case, we confirmed that ********************** contacted our support team on April 26, 2024, to report the issue and subsequently escalated it to a supervisor. We deeply regret that she did not receive a callback as promised.
We take such cases seriously and have processed a full refund for ************************** order for $177.00. The refund will be posted to her original method of payment within 3-5 business days, depending on her bank's processing timeframe. We will also be sending her a confirmation email shortly (please see attached screenshot).
No return is necessary for the single bottle of ZenCortex she received.
We understand that this experience fell short of our usual high customer service standards, and we are committed to improving our communication protocols to prevent similar situations in the future.
Should ***************************** have any further questions or concerns, we kindly ask her to contact us directly at ********************************** or ************.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 4/13/2024 I purchased $750 worth of gummies from buygoods Totaling $750.That was the total $750. Another charge appeared under that charge, from the same company unapproved by me for $2000 on the same date, that absolutely was not mine. I have tried to work through buygoods about these unapproved $2000 charges. They accurately charged me $750 and showed me the order, which I do not dispute, however, even buygoods doesn't show the $2000 purchase as being made by me! They say it's not their charge. I attached a copy of my bank record showing all the charges to my card showing both the $750 and the $2000. I have contacted my bank and am in dispute is currently in progress. Currently buygoods says this is not their charge, but clearly according to my bank statement it is. I need help recovering my $2000. Thank You for your Help.Business response
05/01/2024
ATTN: Date: 05/01/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21648522
To Whom It May *************************** you for reaching out to us regarding **************' concerns. We appreciate the opportunity to address this matter and provide clarification.
According to our records, **************' most recent purchases were on March 12, 2024, for Neotonics - 6 Bottles $294.00 & Neotonics - 12 Extra Bottles $348.00. Please see the screenshot below:
Upon reviewing our records, we can confirm that ************** did indeed contact our customer service team regarding unauthorized charges on her account. We promptly investigated the issue upon receiving her inquiry.
Our investigation revealed that the charges in question, totaling $2750 ($750 + $2000), were not processed by BuyGoods. Instead, they originated from a vendor named ******************************* DO LLC, with contact details indicating a different entity altogether. Please rest assured that BuyGoods is not affiliated with this vendor.
In response to **************' request for a refund, we have taken immediate action. We have issued a full refund for her most recent orders, totaling $642.00 ($294.00 + $348.00). These funds will be posted to the original method of payment within 3-5 business days. Additionally, we will send her an email confirming the refund.
Please find attached screenshots verifying the refund transactions and the details of **************' recent orders for your reference.
If ******************************* requires any further assistance or clarification, please encourage her to reach out to us directly via email at ********************************** or by calling us at ************. We remain committed to ensuring her satisfaction and resolving any outstanding issues promptly.
Once again, thank you for bringing this matter to our attention, and please do not hesitate to contact us should you have any further questions or concerns.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Customer response
05/15/2024
Thank you so much for dealing with this issue. Your intervention has helped tremendously!Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order ID: ****** Order Date: January 21, 2024 Product Name: Sugar Defender Order Status: Completed on 22 Jan, 2024 Amount charged: $492 The product took almost 3 weeks to receive. When I received the 12 bottles of sugar Defender, I started using and it was fine for the 1st week & 2nd week & the 3rd week I did not feel well, but i continued as i did lose 2lbs the 1st 2 weeks. After that i had to stop taking. The product did not work as described and my body was fighting/ rejecting it. I can no longer take Sugar Defender as It has caused me great discomfort to have severe stomach pain and irregular bowel ********************* I would like to return the unused portion for a full or partial refund. Thank you.I could not get the information where I had purchased and when I did find it, I contacted Buygoods through email. Buygoods (Jhon Customer Support) replied right away and stated that is is beyond the 100% money back satisfaction guarantee (as it starts from when they swipe your credit card and not when you receive product.) He stated in the email that it is only for 60 days money back guarantee and it was up on March 21st so they can not help me. So basically he said that I am out of luck. This is an unfair practice for a company to advertise 100% money back guarantee on product and not give you ample time to test out the product as they count shipping time against you for your money back guarantee? I have 9 new and unused and sealed bottles and one 1/2 used bottle left. I am more than happy to send the remaining product back for the refund.Business response
04/30/2024
ATTN: Date: 04/30/2024
Director of Operations
Better Business Bureau
Re: *********************** - 21643792
To Whom It May *************************** you for bringing ********************** complaint to our attention. We sincerely apologize for the negative experience he encountered with Sugar Defender and the inconvenience caused by the return process.
We prioritize the well-being of our customers and understand their concerns regarding the product's side effects.
We have identified ********************** purchases made on January 21, 2024, for a total of 12 bottles of SugarDefender ($294.00 & $198.00). A screenshot of the order details is attached for your reference.
While our standard 60-day money-back guarantee, as outlined on our website (screenshot attached), had expired on March 21, 2024, we acknowledge the unexpected negative effects ****************** experienced.
As a one-time courtesy, we have processed a full refund for both orders. The refunded amounts will be reflected in ********************** original method of payment within 3-5 business days. We will also be sending a confirmation email acknowledging the processed refunds.
We appreciate ********************** willingness to return the remaining product, but in this case, a return is not necessary.
Should *************************** have any further questions or require additional assistance, please don't hesitate to contact BuyGoods directly at ********************************** or by phone at ************.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered the Fit supresso ************* added the *** DENTIX to my order & charged my card. I do not want the *** DENTIX & want the charge removed from my card.Business response
04/30/2024
ATTN: Date: 04/30/2024
Director of Operations
Better Business Bureau
Re: ******************** - 21638819
To Whom It May *************************** you for bringing Ms. ****** complaint to our attention. We apologize for any inconvenience caused regarding the cancellation of her recent order.
We have identified Ms. ****** orders placed on April 25, 2024:
3 bottles of Fitspresso for $161.70
6 bottles of PurDentix for $158.40
Please see the screenshot below:
It appears that after buying the three bottles of *********** Ms ***** was eligible for an add-on offer for six bottles of PurDentix at a reduced price. Accepting the offer will add the items to her initial purchase, and it seems that she received both purchases.
We were unable to halt the shipment before it reached our warehouse, therefore we issued a complete refund for all three purchases.
The refunded amount should be reflected in Ms ****** original method of payment within 3-5 business days. We will also send a confirmation email regarding the refund. A screenshot of the processed refunds is attached for your reference.
Should Ms. ******************** have any further questions or require additional assistance, please don't hesitate to contact BuyGoods directly at ********************************** or by phone at ************.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Initial Complaint
04/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 26 April 2024 I made a purchase for a diet supplement , and tried to cancel the same day. I was told that the order shipment was already shipped and that I would have to receive and refuse the package when it arrived and wait for them to receive the package before I would be able to receive a refund. After checking my card statement the purchases was still pending.Business response
04/30/2024
ATTN: Date: 04/30/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21638038
To Whom It May *************************** you for bringing ******************** complaint to our attention. We apologize for any inconvenience caused regarding the cancellation of his recent order.
We have identified ******************** orders placed on April 26, 2024:
6 bottles of Fitspresso for $256.23
3 Bonus Bottles of Fitspresso for $128.12
1 Bonus bottle of Sugar Balance for $64.12
Please see the screenshot below:
We understand **************** attempted to cancel the order on the same day. While we were unable to stop the shipment before it left our warehouse, we have processed a full refund for all three orders.
The refunded amount should be reflected in ******************** original method of payment within 3-5 business days. We will also send a confirmation email regarding the refund. A screenshot of the processed refunds is attached for your reference.
Should **************** have any further questions or require additional assistance, please don't hesitate to contact BuyGoods directly at ********************************** or by phone at ************.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 3 bottles of GlucoProven on January 15th, ********************************* arrival due to the address the company listed on the shipping label, so it took a few weeks to arrive.My doctor has advised me that I cannot use this with my current health issues so I have contacted the company within the return window of arrival (90 days) as the product is still sealed and in new condition. The company denied a refund so I am reaching out to you to step in and assist.The total is $190.36, and I would like to have that returned to the discover card that is was purchased on. Thank you for your assistance. I will gladly return the unused product to the company with a proper shipping return label.The order number is: 8161-177742-31918Business response
04/25/2024
ATTN: Date: 04/25/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21621166
To Whom It May *************************** you for bringing this to our attention. We apologize for any confusion this may have caused.
We have identified the order for three bottles of GlucoProven purchased on January 15, 2024, for $190.36. We have attached a screenshot of the order details:
We understand ****************** doctor advised against using GlucoProven due to her current health concerns. We strive to stand behind our Money Back Guarantee, however, as outlined on our website, this particular purchase falls under our 60-day guarantee, which ended on March 15, 2024. Our records indicate that a representative informed ************** of this on April 24, 2024.
As a one-time courtesy, given the circumstances, we have processed a full refund of $190.36 to ****************** Discover card. The refunded amount should be reflected in your account within 3-5 business days, though processing times may vary depending on ****************** bank. We will also send a confirmation email regarding the refund. Please see the screenshot below:
Should ***************************** have any questions or require further assistance, please don't hesitate to contact BuyGoods directly at ********************************** or by phone at ************.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Do not remember ordering anything from this company. Request ful refund to my credit card ASAP.Thank you.Business response
04/25/2024
ATTN: Date: 04/25/2024
Director of Operations
Better Business Bureau
Re: ***************************** - 21620096
To Whom It May ************************** you for bringing this to our attention through. We apologize for any confusion this may have caused.
Upon investigating the order, we identified a purchase on March 24, 2024, for three bottles of Nerve Shield Pro totaling $189.39. We have attached a screenshot of the order details for your reference:
We understand that ************************ may not recall this purchase. Since it falls within our 180-day, 100% money-back guarantee, we have processed a full refund for the order. The refunded amount should be reflected in your account within 3-5 business days, though processing times may vary depending on your bank. We have attached a screenshot of the order details for your reference:
We attempted to contact ************************ by phone to discuss this further but were unable to connect.
Should ********************************* have any questions or require further assistance, please don't hesitate to contact BuyGoods directly at ********************************** or by phone at ************.We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
JP
**********************************
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Customer Complaints Summary
141 total complaints in the last 3 years.
94 complaints closed in the last 12 months.