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Complaint Details
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Initial Complaint
07/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Initially I ordered ON LINE 6 bottles of Sugar Defender; but, before allowing me to finalize the order, I was offered 12 more bottles at a reduced price. I ONLY RECEIVED 5 BOTTLES but was charged for 18 -- $326.28.I telephoned **************** *************) on 6/24/24 @ 1130 am and spoke with "*******" who said he would check with his boss and get back with me in ***** hours. I've heard nothing. I NEED TO RECEIVE 13 MORE BOTTLES THAT ARE OWED TO ME!
Business response
07/09/2024
ATTN: Date: 07/09/2024
Director of Operations
Better Business Bureau
Re: ******** - ***********************
To Whom It May *************************** you for bringing this to our attention. **************** claimed that he did not receive his order and was requesting for a reshipment.
Looking into this matter, I can see that **************** had purchased the additional bottles for SugarDefender x 6 Bottles last June 14, 2024. The order was canceled on the same-day and refund was processed successfully on June 14, 2024. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 60-day money-back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
We have processed a refund of $163.14 for ****************** order placed on July 07, 2024. This will allow him to purchase an additional order of SugarDefender x 6 Bottles.
Additionally, we have arranged for a reshipment of the 1 bottle that he did not receive from his original 12-bottle order. We understand the importance of resolving issues promptly and have taken immediate action to ensure hes not inconvenienced.
The refunded amount should appear in his account within 3-5 business days, depending on the bank's processing times. The 6-bottle order should be delivered within 5-7 business days. For his reference, I have included a screenshot of the refund transaction below.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If Mr. *********************** has any further questions, he can contact us directly at ********************************** or call us at ************.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
When looking at product and scrolling down next thing I was being charged for two orders I refused the products return to address contact the company and never heard back from them thank you very much sincerely ***************************Business response
07/04/2024
ATTN: Date: 07/04/2024
Director of Operations
Better Business Bureau
Re: ******** - ***************************
To Whom It May *************************** you for bringing this to our attention. ****************** claimed that he returned the product that he ordered and was requesting a full refund.
Looking into this matter, I can see that ****************** had purchased Gluco Guardian - 9 Bottles last April 07, 2024. Please see the screenshot below;
We do stand behind our 100% money-back guarantee and we offer a 60-day money-back guarantee period for our products which can be seen on our order page. Kindly refer to the screenshot below.
We have processed a full refund for Mr. ******** order on July 01, 2024. We understand the importance of resolving issues promptly and have taken immediate action to ensure hes not inconvenienced. The refunded amount should appear in his account within 3-5 business days, subject to the bank's processing times. For her reference, we have included a screenshot of the refund transaction below.
Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise. We always honor our 60-day money-back guarantee - no questions asked - refund policy.
If ******************************* has any further questions, he can contact us directly at ********************************** or call us at ************.
Please advise, if there are any additional details we can provide.
Sincerely,
Daisy
**********************************Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged twice for the same item that. I only wanted one order of. So I need a refund back on my credit card that was charged twice for $261.00 from Buygoods and Pureactivehealth.comBusiness response
06/24/2024
ATTN: Date: 06/24/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21887898
To Whom It May *************************** you for bringing Mr. ********** complaint to our attention. We apologize for the inconvenience caused by the undelivered Sugar Defender order.
Mr. ********** order for 7 bottles of Sugar Defender (placed on May 25, 2024, for $279.11) was shipped via **** on May 28th, 2024. We understand that shipping to ****** can take 5-7 business days, up to 10 in some cases.
According to the latest **** update on June 6th, the package was "In Transit to Next Facility, Arriving Late." We have yet to receive further updates from the carrier.
While we strive for a smooth order experience, occasional delays can occur with third-party shipping companies, which are unfortunately outside of our control.
As a one-time courtesy, we have processed a full refund of $279.11 to Mr. ********** original payment method. The refund should be reflected within 3-5 business days, and a confirmation email will be sent to the **********************.
We apologize again for the inconvenience. If ******************************* has any further questions or requires additional assistance, they can reach us directly at ********************************** or call us at ************.
Sincerely,
JP
**********************************Initial Complaint
06/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of Transaction: May 25, 2024 Amount of money: $279.11 Order # ***ZJ6E1 (6) Bottles of Sugar Defender Item was never delivered.USPS Tracking No.: ************************** Last Update: June 4, 2024 ************* CA *************************** 12:17 PMBusiness response
06/24/2024
ATTN: Date: 06/24/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21887898
To Whom It May *************************** you for bringing Mr. ********** complaint to our attention. We apologize for the inconvenience caused by the undelivered Sugar Defender order.
Mr. ********** order for 7 bottles of Sugar Defender (placed on May 25, 2024, for $279.11) was shipped via **** on May 28th, 2024. We understand that shipping to ****** can take 5-7 business days, up to 10 in some cases.
According to the latest **** update on June 6th, the package was "In Transit to Next Facility, Arriving Late." We have yet to receive further updates from the carrier.
While we strive for a smooth order experience, occasional delays can occur with third-party shipping companies, which are unfortunately outside of our control.
As a one-time courtesy, we have processed a full refund of $279.11 to Mr. ********** original payment method. The refund should be reflected within 3-5 business days, and a confirmation email will be sent to the **********************.
We apologize again for the inconvenience. If ******************************* has any further questions or requires additional assistance, they can reach us directly at ********************************** or call us at ************.
Sincerely,
JP
**********************************Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have legitimately bought product from yall. The last time in May. With the understanding that it was a one time purchase. On June 8 th I have been charged again. The charge was $198.95 I ONLY EVER AGREED ON A ONE TIME PURCHASE.Business response
06/18/2024
ATTN: Date: 06/18/2024
Director of Operations
Better Business Bureau
Re: *********************** - 21850654
To Whom It May *************************** you for bringing ***************** complaint to our attention. We apologize for the confusion caused by the recurring charge.
Our records show ************* placed two separate orders on May 8th, 2024:
- A one-time purchase of 6 Bottles of Sumatra Slim Belly Tonic for $255.53.
- A subscription purchase of the Sumatra Essential Acceleration Pack for $29.95 (first month).
We understand ************* intended a one-time purchase only. We normally send order confirmations with payment terms to clarify these details, but it appears this wasn't communicated well in this case. We're working to improve transparency and ensure customers fully understand their purchase terms, including any subscriptions.
As a one-time courtesy, we have refunded the $198.95 charge for the renewal of the Sumatra Essential Acceleration Pack and canceled the subscription to avoid future charges. The refund should be posted within 3-5 business days depending on the bank's policy. We will also email refund confirmation for the customers reference.
We apologize for any inconvenience this caused. If the customer has any further questions or needs additional assistance, they can reach us directly at ********************************** or call us at ************.
Sincerely,
JP
**********************************Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
RefundBusiness response
06/18/2024
ATTN: Date: 06/18/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21839464
To Whom It May *************************** you for bringing Mr. ******** complaint to our attention. We take all refund requests seriously and strive to resolve them fairly.
According to our records, ********************** most recent purchase was on November 23rd, 2023, for 3 bottles of Kerassentials for $177.00. This purchase has already exceeded our 60-day Money-back guarantee. Please see the screenshot below:
To properly address Mr. ******** concerns, we would appreciate it if they could elaborate on their request for a refund. Specifying the reason for the dissatisfaction and their preferred resolution would be helpful.
We are committed to Mr. ******** satisfaction and will do our best to find a solution that works for everyone. We look forward to hearing from the customer soon.
For additional assistance, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Initial Complaint
06/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have complained in the past about this very issue. BuyGoods continues to email me advertising / marketing 5-10 times a week. They refuse to remove my email address from their marketing group. Their unsubscribe function does not work, the emails keep coming from different people so you cant effectively block the emails and each link goes to the same sites and as you click through them. All of the links lead right back to Buy Goods. The contact them functions does not always work. When you do finally reach their customer service, they say they dont tolerate spam and its their third party affiliates emailing me so they dont have control over them. Nobody advertises for free and third party affiliates are contracted so they do have control. The continued emails, refusal to remove via unsubscribe links, fraudulent / misleading web pages, false addresses in the emails, and redirect links are a violation of the CanSpam Act of 2003. I have also reported them (probably) 30 times to the *** ************************** and truly hope they get fined. This company is an absolute nuisance. I did not request these emails, am not a customer of theirs, and will not be a customer. I will never knowingly buy anything from this company. If they cannot respect peoples privacy, cannot honor a request to be unsubscribed and have all these fake names / addresses / web pages to market products, I can only imagine the quality of their products. What do I want ? I want to be left alone. I want them to remove my email address and never email me again. Doesnt seem too much to ask for but they will not do it. This has been going on for well over a year. What is wrong with this company ??Business response
06/11/2024
ATTN: Date: 06/11/2024
Director of Operations
Better Business Bureau
Re: ************** - 21823502
To Whom It May *************************** you for bringing this customer's complaint to our attention. We sincerely apologize for the frustration and inconvenience caused by the unwanted emails.
We take customer privacy very seriously and regret that our previous unsubscribe attempts were unsuccessful.
We have immediately added the customer's email address to our email suppression list. This will ensure they no longer receive emails from BuyGoods or any of our affiliated marketers.
For additional assistance, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.All I want is to be PERMANENTLY removed from their marketing / advertisement emails. If they remove me, I will be completely satisfied.
Sincerely,
**************Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I attempted to purchase one bottle of Fitspresso after listening to the first 45 minute video, and declined all offers to buy more. More videos came on trying to push me to buy more bottles after selecting decline offers and I was never taken to view cart or complete order and they charged my charge 3 x: $63.71, $74.51 & $126.36. As soon as ai saw the charges, I contacted them to cancel the orders and refund my card immediately but instead received an email saying the orders have shipped and to return the orders once received.Business response
06/05/2024
ATTN: Date: 06/05/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21796884
To Whom It May *************************** you for bringing this matter to our attention. We take customer satisfaction and order accuracy very seriously, and we apologize for the confusion caused by the unintended triple order of Fitspresso for ********************.
We understand from the complaint that the customer intended to purchase only one bottle of Fitspresso after watching the video presentation. We regret that additional offers continued to play after the "decline offers" selection.
Upon checking, we can confirm the three orders that ******************** was charged for. We also have confirmed that all three Fitspresso orders were shipped in a single package.
Our websites are designed to offer our customers the best deal. So, when they initially place the original order, it qualifies them for an upsell/promotion. Once you click the "Accept" button, it will automatically be added to your cart. That is why theyre seeing multiple orders in the order confirmation they received from us.
As a one-time courtesy, we have issued full refunds for all three orders totaling $63.71, $74.51, and $126.36. Separate email confirmations for each refund will be sent to the customer's email address. In case the emails are not found in their inbox, we kindly recommend checking their spam folder.
The refunded amounts typically reflect within 3-5 business days, depending on the customer's bank's processing time.
Should Ms. *************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Didn't get full refund on return items after having been told that just return the order and get a full refund.Business response
05/29/2024
ATTN: Date: 05/29/2024
Director of Operations
Better Business Bureau
Re: ************************* - 21765923
To Whom It May *************************** you for bringing this matter to our attention. We take full refunds seriously and apologize for any confusion regarding the return of ******************** order.
Upon checking, the customer has made 5 orders on March 21, 2024. Please see the screenshot below:
Our records show that the customer returned the items, and we processed full refunds for all the returned orders on April 3, 2024 (attached screenshot). We will be sending separate email confirmations for each refunded amount.
The refunded funds typically take 3-5 business days to reflect in the customer's account, depending on their bank's processing time.
Should ***************************** need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Initial Complaint
05/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
over charged by ****** as advertise on the web for ***** was charged 1***** on credit card as of 4/22/24Business response
05/29/2024
ATTN: Date: 05/29/2024
Director of Operations
Better Business Bureau
Re: *************************** - 21762829
To Whom It May *************************** you for bringing this pricing discrepancy to our attention. We at BuyGoods believe in transparent business practices and take any charge inconsistencies seriously.
We reviewed Mr. ******* complaint regarding a $100 overcharge on FlowForce **** Upon investigation, we confirmed that **************** purchased ************************* for $191.07 on April 22nd, 2024, along with *********************** Bottles for $187.83. Please see the screenshot below:
We acknowledge that our website pricing for ************************* may not have been entirely clear. The regular price per bottle is $59, resulting in a total of $177 before tax for the 3-bottle order. With taxes applied, the final price becomes $191.07. Please see the screenshot below:
To ensure customer satisfaction and as a one-time courtesy, we have issued full refunds for both the FlowForce *** orders placed on April 21st, 2024. **************** will receive separate email confirmations for each refund, and the funds should be reflected within 3-5 business days, depending on their bank's policies. Please see the screenshot below:
We apologize for any confusion this may have caused. We appreciate your understanding and will strive to improve the clarity of our product pricing information in the future.
Should ******************************* need anything else, please email us at ********************************** or call us at ************ so we can further assist.
Sincerely,
JP
**********************************Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
141 total complaints in the last 3 years.
94 complaints closed in the last 12 months.