ComplaintsforBuyGoods, Inc.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello BBB. BuyGoods is sending soliciting emails They need to stop. Doesn't matter what product. No more emails from them. This is just 1 example *********************** Thank you

  

  Business response

  11/24/2021

  
  ATTN:                                                                                                                Date: 11/24/2021
  Director of Operations
  Better Business Bureau 
  
  Re: **** ******* - ********
  
  To Whom it may Concern, 
  Thank you for bringing this complaint to our attention. Our apologies for the late response regarding this matter. As of today, we checked our records and still couldn’t find any orders associated with Mr. ********* email address ******************.  

  We have previously reiterated that BuyGoods NEVER sends any marketing messages or emails. We have a strict policy when it comes to any partner or their associated affiliates engaging in spam marketing practices. The link that Mr. ******* shared in his complaint is *********************** which is a BuyGoods website that sells the supplement NerveDefend.
  
  We have done our best to include Mr. ********* email address to our suppression list. Regarding Mr. ********* question on how a third party vendor might have obtained his information, there are instances that when we, as consumers, browse through the internet, or click on an ad, it automatically filters our preferences and shows up in our search information. This, however, is already out of our control. Third-party marketing strategies have been an ongoing issue, not only, in our company but also among all other e-commerce sites. While we can assure you that we never kept any information from Mr. *******, other phishing websites might have obtained his email address.
  

  Again, I do apologize for any inconvenience this may have caused.
  
  Should Mr. ******* have any questions or further concerns, he can always reach us through our customer support team.
  Our friendly customer support representatives will be very much willing to assist. We are always available via email ([email protected]), phone (302-200-3480) or using the contact form our website.
  
  Sincerely,
  Daisy
  [email protected]
  

  
  

  Customer response

  11/24/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  10/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In august 20th I saw advertising in my email regarding diabetic pill called diabacore I watched presentation for almost an hour that this new discovery help people with diabetes to get their blood sugar down to normal like new and said that must take it for 60 days and longer for in order to work . And I just had my blood work showing . I am prediabetic so I order the product . In October I test my blood sugar again and is the same unchanged. So I called the customer service told them exactly what I am writing . asked them for refund. They say my 60 day guarantee is over and system don’t allow them for refund . Said , their guarantee starts from the time of shipment. Not to consider how slow the whole country been because of pandemic. And the fact that change can only be seen in blood work and time of the process I had to wait for result. So they DID NOT honor their guarantee and did not stand behind their product . I told them each bottle contains 30 pills and I am half way through my second bottle almost 50 . They decline the refund even partial .

  

  Business response

  10/29/2021

  
  
  ATTN:                                                                                                                Date: October 29, 2021.
  Director of Operations
  Better Business Bureau 
  
  Re: **** ***********
  
  To Whom it may Concern, 
  
  Thank you for bringing this complaint to our attention. Mr. *********** initiated this complaint because he hadn’t received a refund for the supplement “Diabacore”. I understand how frustrating this might have been for him and I sincerely apologize for the inconvenience.
  

  According to our records, Mr. *********** had purchased the product last August 21, 2021. Please refer to the image below;
  
  Mr. *********** had sent us an email requesting a refund last October 26, 2021, which was responded to by one of our representatives named Efren informing him that the money-back guarantee period had already expired. 

  It is clearly stated on our website that the guarantee period starts from the date we have shipped the product, which in Mr. ***********’s case was dated August 21, 2021. Thus his guarantee period would have already expired last October 21, 2021. Please refer to the screenshot of our returns policy below;
  
  As a one-time courtesy, we then have issued a full refund amounting to $177.00 back to his Paypal account on October 29, 2021. Please see the screenshot below:
  
  This credit should have reflected back in his account within 3-5 business days from the date of cancellation. If he has not seen it yet, he will just in a day or two.
  
  I’m very sorry that Mr. *********** felt this was the only way, even though the problem had been promptly solved through our customer service team.
  
  Our customer support team is committed to delivering an excellent experience to all our customers. We deliver what we promise.  We always honor our 60-day money-back guarantee  - no questions asked - refund policy. 

  If  Mr. *********** has any further questions, he can contact us directly at [email protected] or  302-404-2568. 
  Please advise, if there are any additional details we can provide. 
  Sincerely,
  
  Daisy
  [email protected]

  Customer response

  10/29/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******.          Just in response to statement made by  customer service representative that says I am sorry that mr ****** thought this is the only way to resolve this case I must say that I called three times and sent three emails  which was ineffective. So yes this was only if business and people care about their reputation and have self respect then they must treat people the way they expect to be treated. Thanks for bbb prompt and decisive and resolute action. I should be thankful forever to them

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩