452 Customer Reviews
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Review from Georgene B
5 stars07/21/2024
*** is an excellent representative for your company, patient, interested in my problem, and resolve. You are fortunate to have an individual of his quality with Buy Goods, *****************************Review from Ruth B
5 stars07/19/2024
I called on 7/19/24 to give a tracking number for ******** and ********** that I returned for a refund and the agent was able to help right away and issued a refund to Pay Pal. She was very courteous and very efficient. I really appreciated her help and was very thankful.Review from J Margo G
5 stars07/19/2024
******* at Buy Goods deserves an excellent rating.During our recent phone call, he was very knowledgeable, helpful, patient, and easy to understand.******* helped me to resolve my issue in a clear and friendly manner and I feel no anxiety about the process.Many thanks to Buy Goods and *******.***** *Review from Kathlene M
5 stars07/18/2024
****** was EXTREMELY helpful in helping me track my purchase! So grateful!!Review from MaryAnn C.
1 star07/17/2024
Well, I made this mistake of seeing a weightloss product online. You drink it once a day, **** pounds fall off. Well, when I went to submit my order, my card was denied. I should have stopped then. So I entered it AGAIN, I plead temp crazy. That's we I had that sinking feeing. I automatically tried to cancel the order, on the web site. NOPE, no can do. It would not let me. Next, I went to my back online. This company charged my card twice, even though the first time it was denied. I tried to contact them to no avail. Submitted a stop payment on both charges. Thanks for my bank, they were right on it, they suspected fraud. Within 2 days of my mistake, both charges were canceled. My complaint is, they went ahead and charged me after my bank denied it. Second, I wrote them to cancel and told them to refund me both charges several times. Again, to no avail. During this time, they mailed out my canceled order. I don't know if I will receive it or not. If I do not have to pay for shipping and handling, I will send it back. If I do have to pay, S&H, I will keep it. BUYER BEWARE. MINE COMPLAINT WAS CAUGHT BUY MY BANK. I WAS VERY LUCKY.Review from Mary U
5 stars07/15/2024
I had a computer issue while placing my order. While I was still completing it, I received a call from the customer service rep to assist me since it initially looked like the order did not go through. He looked at my order and then, confirmed to me my order was processed. Later, I received an email about my order not being complete, but again the customer service rep was right on top of it and remedied the computer error, sending me the receipt of my purchase. I give a five star to the rep and the company for responding quickly and having a real person instead of AI handle the issue.
BuyGoods, Inc. Response
07/17/2024
Hi there! Thank you so much for your five-star review! We are delighted to hear that our customer care agent was able to assist you quickly and address the issue with your order. Your opinion is tremendously appreciated, and we are pleased to have provided you with a nice experience. Thank you for picking us!
For further assistance, please email us at ********************************** or call us at ************ so we can further assist you.Review from DONALD G
5 stars07/05/2024
The individual I first visited with; however, when I called back I spoke with an ********. He was great, able to help me quickly, polite, and willing to take all the time I needed to sure my order was correct. I would give the first person one star; however, ******** did a wonderful job and I give him five stars! It was nice to talk to a real person and not AI.BuyGoods, Inc. Response
07/09/2024
Hi there! Thank you for your review! We appreciate you letting us know about your experience. We're glad ******** was able to quickly and efficiently help you with your order, and that he took the time to make sure everything was correct.
We'll be sure to pass your compliments on to him. We apologize if your initial experience wasn't as smooth.
For further assistance, please email us at ********************************** or call us at ************ so we can further assist you.Review from Renee P
5 stars07/04/2024
I called because PayPay had not updated my change of address as requested and my previous address was on the order. I spoke with ***, who was very helpful, pleasant and efficient and did an immediate change of address. She is an asset to your company. . .BuyGoods, Inc. Response
07/09/2024
Hi there! Thank you so much for the fantastic review! We're thrilled to hear that our representative was able to quickly and efficiently update your address on your order. We appreciate you letting us know about the positive experience you had.
We'll be sure to pass your compliments on to Zen. It's great to know she made a difference for you!
For further assistance, please email us at ********************************** or call us at ************ so we can further assist you.Review from Karen S
4 stars07/03/2024
My experience today was very helpful. Neo was very cordial and kindly provided me assurance during my misunderstood state. Thanks so much and God Bless!!!BuyGoods, Inc. Response
07/09/2024
Hi there! We're glad to hear your experience with *** was helpful! Thank you for letting us know they were friendly and reassuring. We appreciate you reaching out and for the kind words.
For further assistance, please email us at ********************************** or call us at ************ so we can further assist you.Review from Linda F
5 stars07/02/2024
Good ********** Mr. **** My Representative was Very Professional, along with ************************** Skills. Mr. *** made it easy to solve my problem. Thank for having such an excellent person at your company. Sincerely Yours,**************************BuyGoods, Inc. Response
07/04/2024
Thank you for the great review! I hope you are having a great day. Were so happy you loved your experience. It is our mission to create happiness and to deliver products that cater to our customer's needs, so your review certainly helps us in our journey to become better and better every day. Until then, were here if you need anything. You can reach us via email or phone: mailto:********************************** or ************ . We are always here for you! Have a wonderful day. Team BuyGoods
Customer Review Rating
4.43/5stars
Average of 452 Customer Reviews
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