Business ProfileforBronco Motors Hyundai

My family purchased my 2017 Santa Fe from this dealership years prior and had it serviced there regularly. In the summer of 2021, the initial warranty expired, and I discontinued taking my vehicle there after several negative experiences, including vehicle damage, parts not reassembled properly, and stolen items. I then switched mechanics and was told that my engine appeared to be burning oil. After learning this was a known issue with Hyundai engines, I reached out to corporate in Feb. 2024. I received an appointment for 3/4/24 after corporate responded via email that the issue was related to the car's extended powertrain warranty. The dealership confirmed the engine was burning oil but stated it wasn't covered under the warranty corporate had already cited, did not contact them, and advised I continue driving the vehicle until I experienced rod bearing failure and not to check oil levels or top off the oil when low. On 4/7, my engine started knocking. I promptly emailed Hyundai Corporate again. On 4/12, I was assigned a nat'l case manager and instructed to contact the dealership for an appointment. When reaching the dealership on 4/15, I was told I could not make an appointment but would be added to a list, as they have "so many vehicles with these issues". On 4/13, I called back to let them know my check engine light was on and flashing. On 4/18, I received a call from the Nampa location whilst in the hospital giving birth. I followed up on 4/22 and 4/26 was told my vehicle would not be seen until approved by management/dealership owners. The following week, I was told my vehicle would be seen, but it needed to be towed in at my expense, as this location was not the closest - and despite the ***** location being less than a mile away, they wouldn't see my vehicle. On 4/30, a 2nd case manager said they'd follow up with both dealership locations. As of 5/7, I've not been contacted by either corporate or the dealership and have been without a vehicle since 4/13.