ComplaintsforBronco Motors Hyundai

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My family purchased my 2017 Santa Fe from this dealership years prior and had it serviced there regularly. In the summer of 2021, the initial warranty expired, and I discontinued taking my vehicle there after several negative experiences, including vehicle damage, parts not reassembled properly, and stolen items. I then switched mechanics and was told that my engine appeared to be burning oil. After learning this was a known issue with Hyundai engines, I reached out to corporate in Feb. 2024. I received an appointment for 3/4/24 after corporate responded via email that the issue was related to the car's extended powertrain warranty. The dealership confirmed the engine was burning oil but stated it wasn't covered under the warranty corporate had already cited, did not contact them, and advised I continue driving the vehicle until I experienced rod bearing failure and not to check oil levels or top off the oil when low. On 4/7, my engine started knocking. I promptly emailed Hyundai Corporate again. On 4/12, I was assigned a nat'l case manager and instructed to contact the dealership for an appointment. When reaching the dealership on 4/15, I was told I could not make an appointment but would be added to a list, as they have "so many vehicles with these issues". On 4/13, I called back to let them know my check engine light was on and flashing. On 4/18, I received a call from the Nampa location whilst in the hospital giving birth. I followed up on 4/22 and 4/26 was told my vehicle would not be seen until approved by management/dealership owners. The following week, I was told my vehicle would be seen, but it needed to be towed in at my expense, as this location was not the closest - and despite the ***** location being less than a mile away, they wouldn't see my vehicle. On 4/30, a 2nd case manager said they'd follow up with both dealership locations. As of 5/7, I've not been contacted by either corporate or the dealership and have been without a vehicle since 4/13.

  

  Business response

  05/15/2024

  Please see attachment. Thank you!

  Customer response

  05/25/2024

  Im still awaiting resolution on this matter. The dealership has been in contact and ordered necessary parts to make the repair, but the repair has not yet taken place. 

  

  Business response

  06/07/2024

  Please see attachment.

  Thank you!

  Customer response

  06/24/2024

  I had not heard from Bronco Motors since 6/12, and was trying to give them time to address the additional issue notated in the complaint.

   

  I received a call from the service advisor yesterday, but still do not have a proposed solution, nor do I have my vehicle back. This now makes only 3 days I've had my vehicle in driving condition since mid-April, and since filing the initial complaint.

   

  I received an automated message stating the complaint was closed, however this is still very much an issue.

   

  Thanks,

   

  ***********************

  

  Business response

  06/26/2024

  Please see attachment. ******************** is picking up her vehicle today or tomorrow and has spoken with my Executive Manager at this is satisfied and her concerns have been addressed. She told us that she would be emailing the BBB to confirm as well.

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car has been within their shop waiting for a diagnosis for a month and a few weeks, they have continuously given me a run around stating we will do it when we can. As of yesterday they stated my diagnosis was done on my engine and all they were waiting for was for my paper work to be submitted to get a new engine under warranty. The service advisor stated and I quote I have a guy standing around and Im trying to get him to do it its been since Friday that my car has been diagnosed it is now Thursday the following week. I have been without a vehicle for a month and a week and its begin to become a tax on my grandmother who has had to drive me to everything important such as work and appointments I have had to go to. As a big business who claims they have had cars waiting for things to get done for 2 to 3 months and not giving a loaner to those whos vehicles are clearly under warranty; they must have something going on behind the scenes either lazy employees or merely not caring about the customer.

  

  Business response

  11/02/2023

  Please see attachment for response to complaint.

  Thank you!

  Customer response

  11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I traded my vehicle for a new vehicle May 2nd 2023. Finally got brinco motors to help cancel our gap insurance and out maintenance package for refund for the pro rated amount June 28th 2023. We have contacted them 3 times about our refund check. First time they said its coming. The second time they couldn't find us in the system. The third time they stated it was approved for check refund July 24th will receive in 6 to 8 weeks. We still have not received our refund check. We have been waiting and waiting and have done the best we can to work this out with the company but they just pro long it or they won't return our calls. We cancelled the same thing with another company and received a Check 3 months ago but bronco motors in ***** ***** is withholding the refund for way more then what needs to be for our redund

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 Hyundai **** in may of ***************************************************************************************************************** April of *************************************************************************************************************************************************************************** to pay the labor to have it looked into I take my car back still not completely fixed after theyve had it for a month I get it back with a dent on my tailgate a crack in my grill trim pieces broken for the door I call them the next day I finally get the time to take it back down for them to look at like they wanted and they then try blackmailing me to change a review in order to get the damages fixed that they didnt show me and that I didnt leave I changed my review from when I purchased this vehicle to a one star after being blackmailed I just want my car fixed if youre not going to fix it replace it Im not going to damage my own car on purpose just to blame someone else owner has not reached out Ive called multiple times and havent gotten anything back the only thing that they are willing to fix is the trim piece for the door and connect the lock switch and it is booked two months out for July

  

  Business response

  06/03/2023

  Please see attachments for response. Thank you,

  Customer response

  06/03/2023

   
  Complaint: 20102698
  
  I am rejecting this response because: To whom it may concern 
  
  I have read the response Bronco Motors Hyundai has left. I cant believe how untrue some of the statements made by them are. What they put on the paper work simply says one thing but not what I was told when I picked up the vehicle, I was told by ******** that for me to get the starter on the vehicle looked at by bronco motors mechanic I would have to pay the labor, as I had requested picture and video of the starter to see if it was in normal working order. I was told when I dropped off the vehicle that the technician wanted to look at the timing chain valley, I dont know if that was ever inspected, I have high doubts it was. I have no voicemails and no text messages from the service advisor claiming my vehicle was ready to be picked up, the last voicemail I received saying the car was done was on, May 8th 2023 the only voicemail I have for April 6th 2023, and the last text message was on, May 2nd 2023 asking to show a video of the grinding sound. I was also told in that very same text message that I could pick up the vehicle at ANYTIME, I refused as the repairs were not completed.  
  
  When I picked up the vehicle on, May 9th 2023 no walkthrough was done on my vehicle, I was showing the service advisor the crank shaft pully because it looked bent or warped, he showed me another customer's ********************** Kona to compare, after comparing they looked the same, I closed the hood on my vehicle and left. When I got home and cleaned out the trunk of my vehicle later that day (after business hours), I then noticed the dent on the back hatch, no light was installed until after it was noticed, the bar was installed by me as I do occasionally need to have amber ****** for work. After noticing the dent, I then did a walk around and noticed the front grill was cracked. I did as stated call after hours and mentioned the damage on my vehicle, I got a call the next day to bring it by so they could inspect the damage, I said I would but it was going to be awhile as I dont have a set schedule, and could be called to work at any moment. When I finally got the time to bring it in on May 16th 2023, they did their walkthrough and noticed the damage as mentioned. I was told they didnt cause any damage but would be willing to fix it if I changed a ****** review that (I did not leave), I asked what review they claimed that I left a review, or someone left a review on my behalf I wasnt shown the review, there was a heated argument over a review and both sides were unprofessional.  
  
  Every time I have gone into bronco motors, I have been nothing but nice and polite I have never been inappropriate towards any of the employees there as, I have taken my brother with me and one of my friends with me and have acted the same without them there. After the argument over the ****** review, I left and changed my once five-star review from when I purchased the vehicle to a one star. To say that you are not liable for any damage is an absurd thing to say there was no contact until, May 8th 2023 when I finally got a call saying the repairs were done. That is nearly a month that Bronco Motors had my car in their possession. They are trying to make me out to be completely in the wrong which I am not, and to defame someone in a response letter I find extremely unprofessional. I have taken my car to other shops and they are more than willing to fix the issues I am having with this car, if I had the time and the money to spend days or weeks out of state, I would there are only two near me that I can take it to and both are, owned and operated by Bronco Motors and one I stopped going to after they sent my other vehicle to another shop to have the transmission replaced, and it be replaced incorrectly because I still have hard shifting and has done more damage to the drive train. But that vehicle is not what this letter is about. 
  
  I was not told to inspect my vehicle for damages at any time when I was picking it up, I was not told every time I picked it up to inspect for damage either, nor was an inspection done by bronco motors when I dropped it off I have every piece of paper and no walk around no claims of damage before working on the vehicle. 
  
  I believe that this case should remain open, and Bronco Motors repair my vehicle for damages done while in their possession, I have also asked when I stated that this vehicle is a lemon, for the number to Hyundai Motor ******* so that I could contact them as I was told by a sales manager that they couldnt do anything for me. I am not here to lie and wouldnt have gone to the Better Business Bureau if I was, I have been lied to by staff at Bronco Motors almost Every single time I have gone in for repairs. I will be attaching voicemail dates and text messages to prove when I was told the vehicle was ready to be picked up. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This service center did UNAUTHORIZED work on a vehicle, and now they refuse to answer the phone or issue a refund. We also come in with a certain complaint about a noise the car was making. They told us we needed our sway bar links replaced to fix it, yet when we picked it up the noise was still there. When we called to ask about this, they said "oh the brakes were the ones making the noise", yet did not include this on the inspection. Now I am out $700 with NO answers after calling for DAYS with no response.

  

  Business response

  12/20/2022

  Please see attachment for response to complaint. Thank you.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used car from this location on May 25th, 2022. It was a 2014 **** Explorer with ****** miles on it. I put $6000 down and ended up with a loan of $18,886.57. I am of the belief that I was sold a car with preexisting issues.Firstly. I was not warned that there would be six credit checks added to my account. If I had been warned I would have looked for my own loan through my bank, but I wrongly trusted Bronco Motors to have my best interest in mind. My credit score went down a total of 42 points.Secondly, my check engine light came on after two months of owning the car. The diagnostic code that came up is typically associated with gas cap issues. I figured that was the issue since I have a cap-less model. I decided to take it in to the service department at Bronco Motors, but I was ignored multiple times trying to get in contact with the service department. When I finally made it in I was told they couldnt do anything about my car because it wasnt a Hyundai. I was repeatedly told they can service every make and model of car they sold. I bought a gas cap and had my light turned off as my car was driving fine.My check engine light came on again a couple weeks later. I parked my car and did not drive it anywhere. I had to go through a different dealership to get service. There was about a month where I couldnt drive my car at all. The car had a bad purge valve that needed to be replaced. This cost me $405.29. My overall bill was $1006.40 after tune *** because of worn down spark plugs. When my car was serviced it was at ****** miles.My battery then completely died on me during a road trip. I drove to ******* on October 13th. I parked in a parking garage the morning of October 14th. I was getting ready to leave the morning of October 17th when I was met with a car that was completely dead.I talked to the general manager of sales to get these issues resolved and have not heard back from him for weeks now.

  

  Business response

  11/29/2022

  Please see attached response and supporting documents. Thank you.

  Customer response

  11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On June 7th, my cars engine lost all electrical. No lights, no blinker, no speedometer, no tachometer, no heater, all the check engine lights came on. So, on the morning of the 8th, I called Bronco Motors. There was no answer, so I left a message. No reply. I called two more times before noon. No answer. I had to drive my car down. They finally took my car and I had to pay for a rental. They finally figured out what was wrong and it is covered by a recall. Im supposed to get a refund for my rental, but Bronco Motors is not giving me the required paperwork I need. I have called several times, with no answer. I have left messages with no call back. I just want them to let me know what is going on with my car and to give me the paperwork I need to get my refund.

  

  Business response

  07/21/2022

  Please see attached letter in response to the claim. Thank you!

  Customer response

  07/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩