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Initial Complaint
07/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 8th, 2024, a verbal cease and desist notice was issued to Clickbank and any company in any way connected to it, prohibiting any and all promotional emails aimed at me and several email addresses I hold. This notice was given verbally because the company lacks an email address.Clickbank violated this notice on July 7th, 2024.Please note, the cease and desist notice does not have an expiry date. My goal in working with the BBB is to avoid court proceedings, provided the company can and will honor the notice in full.
Business response
07/10/2024
Dear ************,
Thank you for reaching out so that I may assist you!
I searched our system by your email address, and was unable to find you as a ClickBank client or as a purchaser of a product sold through ClickBank. ClickBank would only send you transactional emails if you were a purchaser, or we would only send you ClickBank emails if you had opted in for communication from ClickBank if you had signed up for a ClickBank account.
If you are receiving emails from affiliates, ClickBank is not responsible for these emails. However, we do not condone spamming, so if you can please forward me any emails you receive, including the headers, I will be happy to take immediate action on the offending affiliates.
Please contact me directly at **********************************************************.
Best regards,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
07/10/2024

Complaint: 21951935

I am rejecting this response because:

Your company was issued a cease and desist orally because of the fact you do not have a customer service division that can be reached via e-mail.
I do not like taking this to private e-mails, since to me it does not show good faith to other members of the public who have this problem.
I do not like how you are attempting to distance your company from said notice, or the fact at least at this stage you seem not to realize that you bear some responsibilities for those who use your services.

Sincerely,

*****************
Initial Complaint
06/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered Provadent and after receiving my order, I contacted the company regarding a refund since they offer a money back guarantee. I explained that day thaT the bank account used to purchase the order was closed and requested a papercheck, but was told to call the bank regarding the refund. ***** stated that the refund was refused/returned to the company since the account was closed. The company is stating that this is their only method to issue a refund. I have also filed a complaint with the ************************ regarding fraudulent actions of the company.
Customer response
06/20/2024
Attached is a copy of my order
Customer response
06/24/2024
Attached invoice
Customer response
06/24/2024
Think there is a glitch in the system!
Business response
07/10/2024
Dear ********************,
Thank you for reaching out so that I may assist you! I apologize for this frustrating situation! I was able to look up your refund through our payment processor, and it does show completed and not returned. Typically, when this happens, the bank is responsible for issuing you a check or posting it to your new account. Here is the fund transfer number for you to provide to the bank for them to trace the refund: 13959991789. It went through on 6/11/24.
If they still are unable to trace it, please contact me directly at ******************************************** and I will be happy to get on a joint call with your bank to help get this resolved. We will ensure you get your money returned. If the bank confirms they are unable to issue you that refund, we will issue you a check.
Best regards,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
06/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Clickbank assisted in preying on elderly that dont know or understand what they are clicking on. I want a refund of $169.51 for a product that was never received
Business response
06/27/2024
Dear **************,

Thank you for reaching out so that I was able to research this for you! I do show that the purchase for JavaBurn was shipped on June 9th, 2024. However, it shows that you or **** returned to sender on June 20th, 2024. I have gone ahead and issued you a full refund, so that will post back to your MasterCard in the next 3 - 5 business days.

If you need any further assistance, please contact me directly at **********************************************************.
Best regards,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
06/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Transaction: May 13, 2024 Amount of Transaction: $253.30 Order# 4M9J8ARL When nI contacted the company by their company email asking for a refund on or around June 3, 2024 they sent me an email stating that my shipment was sent the very next day. I also replied asking for my refund because (I felt at this time I wouldn't be receiving my product.) And I still haven't.
Business response
06/10/2024
Hi ****,
Thank you for reaching out so that I could research this for you! I looked up your order, and the tracking number states the following through UPS:
Saturday, June 08 at 4:19 P.M. at FRONT DOOR/PORCH

If you still have not received your product, please contact me directly at **********************************************************.
Thank you,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
06/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was ordering the product advertised and my card was declined, so thinking I made a mistake I re entered my card info. Again my card was declined. When I deleted my card # I was immediately sent to this site. I was unable to delete the rest of my info. It feels like the site was just after personal info instead of selling a ligit product.
Business response
06/10/2024
Hi ****,
Thank you for reaching out so that I could research this for you! ClickBank uses a third party risk software that will decline based on certain flags. After a manual review, I have removed the flag for you, so please try your purchase again, and contact me directly if you have any further problems!
Best regards,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
06/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered zen core in April payment was through Click Bank. I took the product for 2 days and had an allergic reaction both times. I spoke with an employee of zen core and was told to return the product. I returned the product on May 7. I have not received my refund from click bank. I have tried to call but when I do I am put on hold and then the call is disconnected. I received an email that the account is closed from click bank. But I have not received a refund. I do receive mail at a P O Box 1205 Pine Knot Ky *****x
Business response
06/10/2024
Dear ****************,
Thank you for reaching out so that I could research this for you! I am sorry to hear the product caused you an allergic reaction.
I have issued you a refund in full. It will post back to your card in 3 - 5 business days.
I do show that you initiated a support ticket, and the seller of the product closed it stating they would issue a refund once the returned product was received. Our phone number is still fully functional. Did you try our ************** number or a different phone number?
Please contact me directly with any additional information or if you would like to submit an Adverse Event Report for the allergic reaction.
Best regards,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
05/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Repetitive UNSOLICITED BULK E-MAIL It appears that ClickBank (or affiliates) has contracted with a direct marketing publisher that engages in repetitive, high-volume unsolicited bulk e-mail (UBE) with consistent misleading health news/offers. Aggregate abusive spam series volume across multiple *** accounts is up to 6/day.The UBE publisher is not CAN-SPAM/GDPR compliant. AFAIK - I have not provided verifiable affirmative, deliberate or explicit consent to be added to this list. Please confirm - with effectivity - that this e-mail address has been permanently removed from any UNSOLICITED spamvertising on behalf of ClickBank and/or affiliates INCLUDING direct marketing partners/publishers.
Business response
06/27/2024
Hi ****,
Thank you for reaching out so that I can assist you with this! I am very sorry to hear that an affiliate or group of affiliates is emailing you. ClickBank does not tolerate spam, so if you will please forward me some of the emails you have received, I will try to track it down to the specific group and terminate those accounts. When you send them, please include all of the header information so that we can figure out where this is stemming from.

You can send them to me at **********************************************************.

Best regards,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
07/09/2024
Background 'evidence' sent to business per their request. Given the delay
in their response to the original submission in May, there was no
'ClickBank' fake health news/scamvertising in the month of June. This
spammer has moved on to using BuyGoods and Premier Vitality LLC.

At this point in time - I only want assurance that my e-mail addresses have
been added to the ClickBank suppression list.

Regards,
******************
Business response
07/10/2024
Dear ********************,
My apologies that I never responded. I never received your email. I was able to find it in our blocked email folder, so I can now respond directly.
ClickBank does not send these emails, so therefore does not have the suppression list. However, we will suspend affiliates who are spamming, so as long as I can identify the affiliate - I will take action.
Thank you for reaching back out!
Take care,
*******************************

Customer response
07/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business is providing direct contact for future action against affiliates responsible for spamming.

Sincerely,

*************************
Initial Complaint
04/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Email and personal info was given to dark web
Business response
04/16/2024
Hello,

Thank you for reaching out so that I may assist you! Please send your request to delete to **********************************. There is an intake form that you will fill out to ensure all of your information is removed completely!
Thank you,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
04/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Called in to cancel two orders on 4/14/24. The business could not find the first order and assured us that it was not placed. Today (the next day) we received an email saying the order has shipped. Now we have to wait for it to arrive and pay to have it sent back. I do not feel that we should have to pay to have the product shipped back when it was there fault to begin with.
Business response
04/16/2024
Dear ****************,
Thank you for reaching out so that I could research this for you!
It looks like your first order was refunded through CLKBank, our **************** Portal, so I was unable to find a ticket where a **************** Agent was assisting you. However, I am still issuing you a full refund for your second order. It will post back in the next 3 - 5 business days.
In the future, please do not hesitate to contact ** directly at **************.
Thank you,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
04/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I originally placed an order for what I thought was a single bottle AquaPeace. Instead, I was sent multiple bottles and Ebooks. See copy of order DK6FAP64 attached. I did not intend to order all this stuff, and I did not approve any recurring order or subscription for any product. I am dissatisfied with your company and your products. As your company advertises a 60-day warranty and this order was placed March 1, 2024, I want a full refund. As I have closed all payment methods used previously, you cannot refund to my original payment method so I want a check for $189.39 mailed to me (*********************, *************************************************************). Also, I want any orders and/or subscriptions for any products you have associated with my address stopped. I mailed you a 3/15/2024 letter explaining this (attached). I have had no response.
Business response
04/16/2024
Dear ******,
Thank you for reaching out so that I could research this for you! I was able to find one order in our system for you, and it was for a three bottle offer rather than one bottle. I'm sorry you were not aware of that when you completed your purchase. I have refunded you in full, but ClickBank is only able to refund back to the same card with which you purchased. Your credit card company will need to issue you a check if that account has since been closed.
Please also rest assured that this purchase was not associated with a subscription, so you will not be rebilled. There will be no future charges.
Please be sure to return the bottles to the following address:
* Returns must include:
- ORDER ID/Receipt #
- Full Customer Name
- Full Customer Address where product was received
- Customer Email Address
- Phone Number
Thank you in advance!
Best regards,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************

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