ComplaintsforClickBank

• Initial Complaint

  09/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order Number: ******** Order Date: 5/16/2021 Gluconite Gluconite 6 Bottle Offer. Requested full refund on order per 180 day 100% satisfaction guarantee. On 08/31/2021, the unused and used containers (6) were returned per the instructions from ClickBank to: Jetpack fao Claro Media Returns 1140 Highbrook Street, Suite 400 Akron, OH 44301. The products were returned via USPS, Tracking #**** **** **** **** **** **; Received by merchant on Sept. 02, 2021 at 4:53 pm. No response received as of Sept. 21, 2021. Support Ticket: #********. Request Full Refund in the amount of $316.78.

  Business response

  09/22/2021

  Dear Mr. *********,

   

  Thank you for reaching out so that I could research this for you!  It looks like you escalated the refund ticket request on 9/19, so the refund was processed earlier today.  The refund will post back to your MasterCard within 3 - 5 business days!

  
  I apologize on the vendor's behalf that they did not get back to you sooner!  In the future, you can always call us at 1-800-390-6035 so we can assist you if a vendor is not taking care of your request appropriately.

   

  Take care,

  
  Jennifer Beevers

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: [email protected]

   

• Initial Complaint

  09/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a clickbank NKM9UQNB charge agains my credit card for 08/29/2021 $51.09 I made no said purchase on 8/29 that I can recall.My credit card report shows a 08/14/2021 Charge of $1.09 which verify as correct.Please clarify.************************* 08/29/2021 $51.09

  Business response

  09/16/2021

  Hi ******,

  
  

  Thank you for reaching out so that I could research this for you!  I was able to find the subscription for which you were rebilled $51.09.  It appears you signed up for the subscription for Anabolic Protein from criticalbenchvault.com on 8/2/21.  The initial price was $5.99 plus S&H for a total of $6.51, with a monthly rebill price of $47.00 plus S&H (the $51.09).

  
  

  If you do not recognize this purchase, please contact me directly and I can help you get that resolved!

  
  

  Take care,

  
  *******************************

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

  E: **********************************************************

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order No.********. Amount Paid £32.40. This was paid to "***** ** ******* ** *** *****." It is a soccer tips service not due to start until the start of the football season on 13 August. I have not received any. Seven Email messages from me asking where they are have been ignored. So has requests for a refund. Before clickbank hide behind their 30 day rule as the time limit for a refund and write me off, I couldn't know until sometime after the start of the football season (j.e.13 August) that I wasn't getting what I'd paid for! The phone number given to contact clickbank doesn't work on my phone network, and their "chat" page shuts me down before I have time to outline the problem. I am thoroughly fed up with clickbank.

  Business response

  09/13/2021

  Hi Mr. *********,

  
  

  Thank you for reaching out so that I could research this for you!  I apologize for your frustration over the entire experience. 
  

  
  

  I was able to find your order, and I have gone ahead and issued you a full refund since you never received anything from the vendor.  Your refund will post back to your MasterCard in 3 - 5 business days.

  
  

  I am unsure why your carrier can not support calls to our phone number, but I am having our chat platform investigated to figure out why it closed out on you.  I believe it was on our off-hours, but I am asking our provider to figure out a better solution to show that our chat is not available rather than appearing to shut down while you are trying to enter your information. 
  

  
  

  If you make a purchase from ClickBank in the future, please feel free to contact me directly if you have any further issues!

  
  

  Take care,

  
  Jennifer Beevers

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

  E: [email protected]

  Customer response

  09/15/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********* 

   

  PS You don't make it easy to contact you when someone like me want to express my thanks at

  resolving my problem within an hour of my contacting you. Brilliant! Grateful

  Ving my proble,

• Initial Complaint

  09/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Firstly I am not 100% sure whether the guilty party is Clickbank or the vendor using them, "Paid Online Writing Jobs". I don't know where the latter is located. They offered a $1 trial to try out their website of the same name for three days. Upon purchasing the trial I received an email from Clickbank notifying me that my trial would expire on September 1st at ****pm EDT. However, what happened was that they charged my card 16 hours before then, at 4am September 1st, thereby having provided me with blatantly false information regarding the trial period and taking away my opportunity to cancel. It's very clear what happened, I have all the documentation, and it's quite surprising that any company would do anything so clearly wrong (and I hope illegal). I contacted Clickbank via email to inform them of their deception and to demand they return my ill-gotten money. Their response is the refund takes 5 days (or something) and that is completely unacceptable.

  Business response

  09/07/2021

  Dear ****************,

  
  

  Thank you for reaching out so that I could investigate this for you!  I do show that you made a purchase for a 3-day trial for Paid Online Writing jobs on August 29th.  ClickBank does send out an email receipt with the recurring billing terms, which for your order stated the following:

  
  

  * This price is an introductory trial price for Paid Online Writing Jobs - Fast Track Job Program. The trial or introductory period for this product is 3 days. Beginning on October 1, 2021, your payment account ending in **** will be billed $47.00 plus tax**. If you wish to cancel this product trial, please visit our customer service website to cancel your order.
  

  
  

  We do not state a certain time for the rebill since we batch all rebills for that day and send them through at the same time, but I am sorry that you felt it should have been at the same time as your original purchase was made.

  
  

  We did authorize the rebill at 4:00 am on September 1st.  If you had contacted us that same business day, we could have refunded the order before it ever went through final settlement, so you would not have seen a charge or a refund reflected on your statement for that rebill. 
  

  
  

  I show that you called our **************** Team the following day, so the charge had fully been processed.  When that happens, the refund is issued within 24 hours, but it does take 3-5 business days for the refund to typically post back to your credit card.

  
  

  Please feel free to contact me directly at ******************************************* if you need any further support!

  
  Best regards,

  
  *******************************

  
  

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

  E: *******************************************

• Initial Complaint

  08/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a 90 day supply of a product called CarboFix, order number ********, on 4/23/21 . This product is advertised as a weight loss breakthrough that increases fat burning, decreases hunger, supports healthy blood sugar, increases weight loss, and increases longevity. The website also states that you can eat carbs guilt free because CarboFix blocks carbs from being stored as fat. I tried the product for approximately 5 weeks and did not experience any of these claims or lose a single pound. They offer a 60 day money back guarantee. If CarboFix doesn't work you pay nothing. I opened a claim with ClickBank on 6/11/21 and followed their return instructions. ClickBank is their customer support. All bottles were shipped to Jetpack Shipping and received by their warehouse on 6/22/21. Which is within the 60 day money back guarantee. Since then, I have opened 9 requests with ClickBank requesting a refund and they refuse to refund my money. Attached is supporting documentation.

   

  *** attachment redacted by BBB staff *** 

  Business response

  08/30/2021

  Dear ***,

  
  Thank you for reaching out so that I could help get this resolved for you!  I'm so sorry to hear the product did not work for you, and I'm also sorry the refund hadn't been taken care of sooner.  It looks like our Customer Service Team did send a support request to the vendor, but the ticket was closed due to inactivity. 

   

  I have gone ahead and issued you a full refund, which will post back to your Visa card in 3-5 business days.  I will also be sure to work with the vendor to ensure other support tickets are being taken care of so that this does not happen to other customers.

  
  Thank you for your patience!  If you need any further assistance, you may contact me directly at [email protected].

   

  Take care,

  
  Jennifer Beevers

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: [email protected]

  Customer response

  08/30/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It's a shame that it took so long to get a just resolution to this situation. I have never had this happen with other products ordered through ClickBank before. They have always refunded money according to the warranty specifications of each product ordered. A customer should never have to go through the amount of frustration that I was forced to endure in order to receive a refund based on guarantee promised by the vendor. There is breakdown in communication that has to be addressed so this doesn't happen again. 
  
  Sincerely,
  
  *** *********

• Initial Complaint

  08/11/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered ******* **** ***** ***** on June 7, 2021 - 6 containers for $317.23. I did not receive the product within 10 days or so, so I contacted ******** Card to stop the transaction. I then received the product - 6 containers. I called ******** Card and said I had received it. I contacted the seller and received an address for returns. I returned 5 of the 6 containers on July 1, 2021. UPS receipt says the package was received July 7, 2021. On July 19, the company said a refund has been taken care of by Clickbank. It might take 5-7 business days for a refund to appear on my account. Clickbank said they could not return money because ********card issued a chargeback on June 17th. I have been back and forth with Clickbank and ********card. both say there is nothing they can do to refund the money. ********card sent it. and Clickbank says they cannot return it. I tried again today and am getting no relief from anyone! Can you help? **** ********

  Business response

  08/17/2021

  Dear Ms. O'Connor,

  
  

  Thank you for reaching out so that I can help assist you with this issue!  It does appear that a chargeback was issued against this transaction.  Chargebacks happen when you contact your credit card company directly to get the money returned, and are harmful and expensive to retailers.  Therefore, a chargeback can be disputed, which is what happened in this case. 
  

  
  

  Since ClickBank won the dispute, please contact me directly at ******************************, and I can have our Accounting Team refund you by check or through PayPal since our system will not allow a chargeback to also be refunded.

  
  

  I will be happy to help you!

  
  

  Take care,

  
  Jennifer B******

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

  E: ******************************

  Customer response

  08/18/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Jennifer B****** is sending me a refund by check by the end of the week.

  
  
  Sincerely,
  **** ********

   

  ***Attachment(s) redacted by BBB staff***

• Initial Complaint

  07/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i attempted to cancel, after order was placed, next day. was informed order shipped , was told to refuse product. have put depute with ********. and attempted to get refund from clickbank. ******** card has done all they can. on 7/29 click bank stated ******** had issue refund, clickbank has my money and the product. any help you can give to resolve , will be greatly appreciated. thank you **** ******** order #******** and ******* shipped together on 4/18

  Business response

  07/30/2021

  Dear Mr. ********,

  Thank you for reaching out so that I could research this for you!  I was able to find both of your orders, and as you stated in your complaint - you had issued chargebacks for both orders through ********.  Chargebacks are harmful to retailers, so if a chargeback occurs, we will represent them to the credit card company.  If the credit card company determines it was not the retailer's responsibility, the chargebacks can be reversed, which is what happened in your case.

   

  However, I also researched the ticket you submitted for support.  The vendor of the product did instruct you to refuse the package, which you did... so I understand that you now don't have the product or your money.  ClickBank will be more than happy to refund you directly.  I can send you a check for the full amount to the address you used to make the purchase, or if you prefer to send your ****** email address, I can have our Accounting Team send it through ******, which is the fastest way to get your money back.

   

  Please contact me at ****************************** with your preference, and I will help you get this resolved as quickly as possible!

  Take care,

  
  Jennifer B******

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ******************************

  Customer response

  07/30/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  07/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased 12 Bottles of Gluconite to use to help Lower my Diabetes 2. Tried the product and just couldn't drink it, it was nasty. If they had it in a pill I would have kept it. Contacted CLKBANK GLUCONITE as directed on my order Confirmation and Receipt. Spoke to Paola in their customer service area. Returned the items as directed. Contacted USPS to verify product had been returned. Proof of Delivery 7-2-2021. Waited until July 22, 2021, then contacted ********************* requesting a update for my refund. Still have not heard back from them. Todays date is July 27, 2021.

  Business response

  07/27/2021

  Hi *****,

   

  Thank you for reaching out so that I can help get this resolved for you!  I was able to find your two orders for Gluconite in our system by searching by your email address.  Both transactions have now been refunded, and the refunds will post back to your Visa card in the next 3-5 business days.

   

  If you ever purchase from ClickBank in the future and have any issues getting a response from the vendor directly, you can always contact us at 1-800-390-6035 or chat with a ClickBank online agent at CLKBank.com.

   

  If you need any further support, please do not hesitate to contact me directly at ****************@clickbank.com.

   

  Take care,

  
  Jennifer *******

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY
  
  E: ******************************

  Customer response

  07/27/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If a refund isn't received by August 13th, 2021. I will another complaint.
  
  Sincerely,
  
  ***** ******

  ***All Attachments Pertaining To Case Redacted By BBB***
  
  

• Initial Complaint

  07/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was unable to log in to Clickbank's website, to sign up as an affiliate because it kept rejecting my phone number, which is a working number accepted on all my other websites and the strong password recommended. I tried on two different computers with the same result.

  Business response

  07/27/2021

  Hi *****,

  
  

  Thank you for reaching out so that I can try and help get this resolved for you!  I'm sorry to hear you had issues trying to sign up for a ClickBank account.  I do not show any attempts to sign up by the email address you provided in this complaint, so please contact me directly at ******************************, and I will have our team here try to figure out why you are getting an error.  I would not expect it to be related in any way to your phone number.

  
  

  Please contact me at ******************************.

  
  

  Take care,

  
  Jennifer B******

  VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

  E: ******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩