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ClickBank

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Complaints

Customer Complaints Summary

  • 201 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 bottles of 24 Burn diet supplement on December 30, 2024. I tried the product for over a month, but got none of the results that it promised. There is a 60-Day money back refund listed on the website. I have been requesting a refund (on 2/6/25, 2/12/2025 and 2/18/2025), but no one has replied with information on how to return the remaining bottles to receive my refund. The bottles are sold with ClickBank being the processor and the one charging my credit card. I would just like for someone to let me know what I need to do to return the bottles and collect my refund, as promised on their website.

    Business Response

    Date: 02/26/2025

    Hi Ms. ***************** you for reaching out so that I can assist you with getting your refund!  I don't show any previous tickets in the ClickBank system requesting the refund, so I am guessing you tried to reach the seller directly.  I am sorry you haven't received a response!

    To get a refund, you must send the unused 24 Burn bottles back to the seller, to the following address:


    24 BURN
    ***************************** Suite 100
    ******, CO 80011
    **************

    *********************************

     

    If you need any additional support, please contact ClickBank directly at *********** or by calling **************.

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: ************************************************************************************

  • Initial Complaint

    Date:02/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan.31 I placed an order with clickbank the order was for brain wave system then a code I payed 37 dollars 39 dollars and 97 dollars I received nothing in return no tracking no. Know notice nothing clear scam when trying to talk to the merchant it was impossible so my banks investigating could take weeks it's criminal what there doing respectfully **** ******..**********

    Business Response

    Date: 02/18/2025

    Hi Mr. ******************* you for reaching out so that I could investigate this for you!  I do show that you have issued refunds for all three orders through your bank directly, which means I am unable to refund them, as well.  In the future, if you are having any issues getting a hold of a seller on ClickBank, you can always contact ClickBank directly for additional assistance at ************** or visiting *********** and chatting with one of our agents.

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: ************************************************************************************

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reporting an issue I have encountered with my recent attempt to join ClickBank and request your assistance in resolving the matter.On February 8, 2025, I followed the initial guidance provided by ClickBanks platform, which strongly recommended purchasing specific accelerator tools and courses to ensure success with ClickBank. Acting on these recommendations, I made the following purchases:ClickBank: $97.00 (February 8, 2025)ClickBank: $197.00 (February 8, 2025)ClickBank: $104.50 (February 8, 2025)After completing the registration process as instructed in the courses, I discovered that my account had been disabled without explanation. As a result, I am unable to create an account.On the same day, I immediately reached out to your support team and customer service via email, as the website indicates that responses are typically provided within ***** hours. However, as of today, February 14, 2025, I have not received any response. I also contacted your telephone customer service support, but I was informed that they could not assist me directly and advised me to send another email and await a *********** addition, I initiated disputes through ******. However, ClickBank responded to the disputes by stating that I must contact them directly via email. I have since sent additional emails but have yet to receive any acknowledgment or resolution.If there is an issue preventing the creation or activation of my account, I need to be provided with specific details regarding the problem. Furthermore, if the account cannot be created, I request a full refund for the products I purchased, as they are unusable without an active ClickBank account.Thank you for your attention to this issue. I look forward to your prompt response.

    Business Response

    Date: 02/18/2025

    Hi ******,

    Thank you for reaching out so that I can assist you with this issue!  I'm sorry your account was disabled and you have not been able to get additional assistance yet!  Please contact me directly at ******************************************** and I can provide you with a link to go through our secure document verification process.  Once that has been completed, you will just need to let me know and I can review it immediately.  Depending on the results, we can get your account reinstated or a refund for the purchases you made for Accelerator!

    I look forward to assisting you!

    Take care,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: ************************************************************************************

     

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thi is one of those sites where you purchase documents. In my case, for a DIY generator and get the plans and the seller promises a full refund if not satisfied. It ends up there is no phone number to call the seller and they refer you to clink bank software. ClickBank software then refers. you to a ticketing system. Ticket are opened and closed with no resolution. instead of giving you the refund, they offer you more documents. I have let them know that what I was promised was not at all what they delivered. the documents were junk and they know but have still not delivered the refund. it's s scam and if refund is not granted I may then move to file against them with their state attorney generals office. for now, I just want my money back.

    Business Response

    Date: 02/18/2025

    Hello,

    I am sorry to hear about your frustration!  However, I was able to find your order, and it appears that $39 was already refunded on 2/12/25, and the remaining $9.95 was already refunded yesterday.  Both refunds will post back to your Amex within 3 - 5 business days from the refund date.

    If you need any further assistance, you are welcome to contact me directly at ************************************************************************************.

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: ************************************************************************************

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to list a product for sale on Clickbank I am prevented from logging in. Must change password every 90 days is Clickbank rule. After enstering email for password change no email to change password is ever sent. repeated proccess 10x no result called and car said I can not help you send email. Sent email no response Tried opening new account same experience q

    Business Response

    Date: 02/18/2025

    Hi ****,

    Thank you for reaching out so that I can assist you!  It looks like you are unable to access the account because the account was closed in 2023 for inactivity.  For your security, I can get the account reinstated after you go through a document verification process.  Please contact me directly at ******************************************* so I can provide you with a secure link to begin that document verification process.

    I look forward to assisting you!

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: *******************************************

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clickbank disabled my account on or around **********. They asked me to a picture of my identification, I provided all the required information they asked me to provided.Then after I provided all the information they requested from me, they emailed me back saying that my account is under investigation and will be suspended for 90 days. I did nothing wrong and they disabled my account. They also never gave me my funds that I made from commission sales. They are with holding 122$ I believe it was that I made in commission sales. I can't log into my account to get the accurate total because Clickbank disabled my account.

    Business Response

    Date: 02/18/2025

    Dear Mr. ******************** you for reaching out so that I can assist you!  I was able to find your three accounts by the email address listed here.  The accounts showed that you were required to go through our document verification process, but did not show that you had contacted us to let us know when that was completed.  I found your completed document verification and everything looks good, so I have reinstated all three of your accounts.

    Please contact me directly at ******************************************* if you have any further questions or concerns!

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: *******************************************

     

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been requesting a refund of $10.60 because the order I place did not come. When I contacted them numerous times I keep getting a run around

    Business Response

    Date: 02/06/2025

    Hi ****,

    Thank you for reaching out so I can assist you!  The cookbook you ordered was a download, so you should have had access immediately after your purchase was completed.  The seller of this item also has physical versions of the product, but you will need to contact them directly to request a physical version:

    ***********************************************
    Customer Service #: **************

    If you would still prefer just to have the purchase refunded, please contact me directly at ************************************************************************************

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: ************************************************************************************

     

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a Diet plan and didn't receive anything,money taken two times from me

    Business Response

    Date: 01/28/2025

    Hi ******,

    Thank you for reaching out so that I can assist you!  I was able to find your orders for the Mediterrean Diet.  Here are the charges initiated on 11/14/24:

    Order #: JF3HZ6LE  / Your Mediterranean Diet 30-Day Plan - Instant Access : $57.64

    and

    Order # JF3HZ6LE / Mediterranean Diet Online Coaching : $0.00 Trial

           Rebills:  $31.97 on 12/14/24 and 1/14/25

    The subscription has already been canceled, but I can also issue you a full refund for all of the orders, or I can help you get access to the products you purchased.  Please contact me directly at ******************************************* to let me know your preference!

    I look forward to assisting you!

    Take care,

    ******** *******

    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: *******************************************

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this digital online service on December 3, 2024. I purchased the service without doing my normal research because the vendor offered a 60 day - iron clad refund guarantee. I turned 50 in December and went on three countdown to 50 trips. Upon my return, I did my research and determined this company was fraud/scam. I have not used, signed-in, or even opened the emails. My goal was to address in the new year after I returned from my birthday trips.There has been no benefit gained my me, and I have not used the service at all. Upon completing my research, I reached out to the vendor on January 19th to request a refund. I shared I was executing my refund per the advertisement. Instead of quickly refunding, I received a reply offering me a free *********** I declined the offer, and replied. Again, a refund was not issued, but a reply from the vendor asking me to share I wanted a refund (re: see the attached artifact). ALL of these exchanges are, in my opinion, a way to delay, frustrate me, and hopefully get me to back down.I simply want my refund per the 60 day refund guarantee (re: see the attached artifact). Here is the website link: *************************************************************************************************** I simply want my refund for an unsure and unopened digital resource.Thank you in advance.****** NOTES:1. First research finding: *************************************************************************. Second research finding: *****************************************************************************************. ***********************************************************************************************. There are several others that can be provided, if needed.

    Business Response

    Date: 01/22/2025

    Hi Ms. ************************ you for reaching out so that I could research this for you!  I was able to find your four orders for *****************.  I showed open refund tickets for three of the four, which were scheduled to process later today.  I have escalated them and refunded the fourth one, as well, so all four orders have now been refunded for a total of $224.72.  Those refunds will post back to your ****** account within 1 - 3 business days.

    Please contact me directly if you need any further assistance!

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: ************************************************************************************

    Customer Answer

    Date: 01/27/2025

     
    FYI
    My money was refunded yesterday.
    Thank you in advance.

    Sent via ****** *. *******, ****, Ed.D.'s Yahoo's account

  • Initial Complaint

    Date:01/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on the website for something called MOUNJA burn. They have now changed the name to keyslimdrops. I purchased 6 bottles for a total of $294. The minute I clicked purchase I realized its a scam product and immediately emailed back to cancel the order. I refused the package as they would not cancel the order and wanted me to open the product for a RMA code which I found out after I told them i refused the package. Total scam. I am also disputing this with my credit card company.

    Business Response

    Date: 01/21/2025

    Hi Ms. ******************* you for contacting us so that I could research this for you!  I was unable to find an order for you by the email address provided.  The order number you provided is also not a ClickBank order number.  If you can please contact me directly at ******************************************* with a copy of your ClickBank receipt, I would be happy to assist you further!

    Best regards,

    ******** *******
    VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

    E: *******************************************

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