ComplaintsforClickBank

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Initial Complaint
02/07/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I try to orderSavage Grow Plus online It keeps denying my payment methods I put in my card information two different cards I've checked my address I checked the information and all of it was correct. I feel like it's false advertising that you're offering this product just to get people's account numbers? Especially seeing you asking for account numbers expiration CVV address I know my account had enough money in them
Business response
02/15/2022
Dear ********************,

Thank you for reaching out so that I could research this for you! I was able to find your attempts to purchase, and it appears there were flags on the attempts which can happen for a lot of reasons. I have manually reviewed everything, and all looks good, so I have removed the flags. You should now be able to purchase without any further issues.

Please contact me directly if you have any further problems! I sincerely apologize for the inconvenience!

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
02/07/2022
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I tried to purchase Exipure only to have my payment denied. I tried 2 different cards 2 different times. I know the cards are good, i checked all the information everything is good. It makes me think this is a scam
Business response
02/15/2022
Dear Mr. ********************** you for reaching out so that I could research this for you! I was able to find your attempts to purchase, and it looks like they were flagged by our Risk Control System, which can happen for a lot of reasons. I have manually reviewed your attempts and removed the flags, so you should now be able to purchase without any further issues.

Please contact me directly at ******************************************* if you have any further problems! I sincerely apologize for the inconvenience!

Take care,
*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: *******************************************
Customer response
02/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/20/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I try to order exipure online It keeps denying my payment methods I put in my card information two different cards I've checked my address I checked the information and all of it was correct. I feel like it's false advertising that you're offering this product just to get people's account numbers? Especially seeing you asking for account numbers expiration CVV address I know my account had enough money in them
Business response
01/21/2022
Hi ******,

Thank you for reaching out so that I could research this for you! Your attempts were declined by our third party risk control system, which can happen for a lot of different reasons with different rules that get triggered. After a manual review, everything looks good to go, so you can make your purchase attempt again and should not have any further issues. If you do or have any further questions, please don't hesitate to reach out to me directly at **********************************************************.

Thank you,

*******************************

VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
01/18/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered 1 bottle of product synapse xt On line 10/01/2021. Website looped me back to 3 bottles? Phoned company next day to cancel order but they refused? Price was $194.26. They shipped order from *****, ****, on 10/06/2021, per **** tracking number? Order came to my mailbox on 10/12/2021, took package back to *********** same day and asked if it could be delivery refused and returned to sender PO said yes since package was unopened. Phoned ClickBank from PO and gave them all information. ClickBank rep. said a credit would be issued? Waited for credit to be issued. No credit shown on **** CC so filed complaint with them. **** CC issued temporary credit on 12/10/2021. ClickBank reversed credit on 12/15/2021? Online chat again today 01/18/2022 with no help with credit? Many phone calls placed since order was placed but no help?Will BBB please help get credit this company said they would issue?This was an online order with no paperwork.
Customer response
01/19/2022
Mr.Su Wai, I accept the offer to settle this case with *********************************** of ClickBank. Thank you again for your help.
************************
Business response
01/19/2022
Hi *****************,

Thank you for reaching out so that I could assist you! I was able to find the order you placed back in October. It looks like a chargeback was issued against the purchase, which means that you went to your bank to get the money back. When a chargeback is issued, they are harmful to a merchant, so we represent those and in some cases will have the chargeback reversed if there is proof of delivery, etc. It appears we did get your chargeback reversed, but I certainly want you to get your money back if you were not expecting a 3-bottle order. Our system will not allow us to refund a purchase once it has been charged-back, so our only option is to send you a check or refund through PayPal. If you can please contact me directly at ******************************************* and let me know your preference, I can get that taken care of for you!

I look forward to hearing from you!

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: *******************************************
Initial Complaint
01/17/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
All I did was sign up, and I see this after signup button: "Account Disabled We appreciate your interest in ClickBank. Based on a review of your profile information, we are unable to offer you a ClickBank account at this time.This decision is final. Inquiries through our support channels regarding this decision will not change this account status.No further action is required. Thank you for your understanding." I see this after creating an account. They could not have reviewed my account, I only signed up and accepted their terms of service. I never made it to a profile page they took my personal Information why???
Business response
01/18/2022
Hi Zack,

Thank you for reaching out so that I could research this for you! Unfortunately, your sign up attempt was declined through our risk system, which can happen for a lot of reasons. Upon manual review, our Risk Team has lifted that flag, so you should now be able to log in without any further issues.

I apologize for the frustration! Please contact me if you have any further problems!

Take care,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
01/18/2022

Complaint: 16477723

I am rejecting this response because: it seems like a canned response only because I filed a complaint, and only serves to cover your actions. This response seems as only a pacifier with no real explanation. You still took my social and email, and auto denied me. That leads me open to an invasion of privacy through spam, at the least, and Identity theft at worst.
So I do not accept the response made by this business to resolve this complaint

Sincerely,

*********************
Initial Complaint
12/18/2021
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Attempts to Contact by Phone are Impossible - The web page Blocks all attempts to purchase the product with no alternative methods. My CC info is Taken but the Transaction is blocked by "Click Bank". I am attempting an Online purchase with a company called 'JAVA BURN"I have no recourse but to File a Complaint.
Business response
12/22/2021
Hi ****,

Thank you for reaching out so that I could research this for you! It looks like our third party fraud system is declining your attempts because of an issue with your address. Please contact me directly at ******************************************** and I will be glad to assist you further so you can make your JavaBurn order!

Take care,

*******************************

VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************

Customer response
12/22/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have responded to them and forwarded any CORRECTED Address they Need and assume they
will OPEN the process when I again try to Purchase the product.

Sincerely,

*************************
Initial Complaint
11/22/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am continuing to receive explicit sexually harassing emails regarding increased p**** size. I HAVE NEVER subscribed to any website remotely related to anything of this nature, aside from I AM FEMALE.the emails are coming from Monster fx7- upon further research this company is responsible for the product, at least its a way to order the product. Ive unsubscribed several times and the will not stop.I consider it harassment and it needs to stop. Take my name and email OUT of the system.
Business response
11/23/2021
Hi ************,
Thank you for reaching out so that I could help investigate this for you! I am very sorry to hear that you received unsolicited email, and can assure you that ClickBank has zero tolerance for spam. I heard a similar complaint yesterday from a different customer, and the affiliate responsible was suspended immediately. However, I want to ensure that the email you received was from that same affiliate. Can you please send me the link if you click through the email, which should look something like this:

https://monsterfx7.info/report?hop=______________________

Please email that to me at ******************************************** and I will make sure that we have this resolved for you!

Best regards,

*******************************
VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Customer response
11/24/2021

Complaint: 16171724

I am rejecting this response because: I have sent 2 emails off as requested since this complaint that I have received. I want them to stop! Obviously the company is not doing what it said it would. The complaint will be sent again if it does not stop!Sincerely,

***************
Customer response
11/30/2021
I have been receiving them continouosly and have sent them to the email address as requested. It has been within the last 2 weeks.
Business response
12/01/2021
Hi ************,

I am very sorry to hear that you are still receiving these email messages. I have not received any of the emails that you have forwarded to me. I am guessing they are being blocked by our spam filters.

Can you just email me directly at ******************************************* without forwarding the email, and I will try to help you figure out who is behind the emails you are receiving these from?

Thank you in advance!

Take care,

*******************************

Customer response
12/01/2021

Complaint: 16171724
The emails ARE being sent dirextly as requested. If you are not getting them, I dont know how else to fix it besides forwarding. Check your blocked or spam. Ive done what has been asked.
I am rejecting this response because:

Sincerely,

***************
Business response
12/03/2021
Hi ***,

I think the forwarded spam is getting blocked by our filters. However, if you just email me without forwarding any of the emails you have received, I can try and assist you further.

Thank you in advance!

Take care,

********
Customer response
12/03/2021

Complaint: 16171724

I am rejecting this response because:I am not making *** more effort with you. YOU sent the emails- I did what YOU asked now YOU need to fix it. I have never delt with a more incompetent company in my life. Im not doing ANYTHING else to help you- Ive already done it.Sincerely,

***************
Initial Complaint
11/19/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have repeatedly tried to purchase the training program for ******************* Jobs, but,my debit card keeps getting denied. I have contacted my bank, the card company numerous times.Bottom line...the card is working and active. I've got the funds in my bank.I bring this to your attention, finally, as your company name is the Header on the payment form/forms.Can you help me out here? I really want to purchase this as I could really use the added income right now.I didn't mean to alarm anyone, but didn't know where else to go.I believe my phone number is on my profile.Thank you for your time.******************* P.S. I just want to buy the product. I don't want or need anything but that from you.
Business response
11/22/2021
Hi ****,

Thank you for reaching out so that I could research this for you! I apologize for the frustration! It looks like your attempts were being declined by our risk control system, which can happen for a lot of different reasons. I have now cleared those flags, so you should be able to get your transaction to go through now. If you have any further problems, please contact me directly at **********************************************************.

Thank you,

*******************************

VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: **********************************************************
Initial Complaint
11/16/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In August, I purchased a product online and as soon as the order was placed, I read the small print, and notified the company that I did not want the merchandise. I was speaking to a representative who said no problem a refund would be issued. I have an email confirmation stating that a credit was issued to my account. The credit never appeared on my statement. After waiting a bit and countless hours calls CLKBank and the vendor, no one could help me. I filed a dispute with ***** ****. After numerous additional phone call ***** told me that the vendor denyed the claim. I was NEVER REFUNDED theRefund Date: 11/16/2021 6:00 AM PST Refund Amount: $152.64. The bank tells me to contact the vendor. The vendor tells me to contact the bank. I am due a refund from Click Bank according to their confirmation.
Business response
11/19/2021
Hi *****,

Thank you for reaching out so that I could research this for you! I reviewed your three orders for BioFit, and it appears ClickBank refunded the order for $31.79, but you initiated a chargeback against the other two transactions. When chargebacks are issued, they are bad for the merchant, so in many cases, they are represented to the card company, in which case the chargeback and the money may be reversed if there was proof of delivery. It does appear your chargeback for $152.64 was reversed, so the only way we now have to refund you the money is to issue you a check or through ******. If you can please contact me at ******************************, I can assist you further with that!

Take care,

Jennifer *******

**** ********* ****** * ******** ********

E: ******************************

Customer response
11/21/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

Kindly advise how payment will be paid? I have a ****** account so please issue the appropriate credit. Actually, there were 2 transactions, the other one was for 83.44 and that should be included in my refund. Not sure I understand this charge back information. No one ever applied a credit, neither the bank, the company or ********* and this has been nothing but a hardship for me. So much time and effort. When can I expect payment through ******?
Initial Complaint
09/29/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I cancelled the trial of their Spark product yet I was still billed for $47. Now that I have been billed it is almost impossible to login into any of their accounts. Do not trust this business with any of your personal or banking information. Any business that has the capable to take your money should also have easy to access customer service.
Business response
10/01/2021
Hi Ms. *****,

Thank you for reaching out so that I could research this for you! I show that the cancellation was processed the same day as the charge was made, which is why you were charged $47. I'm sorry that happened, but the charge has now been refunded, and it will post back to your Visa card in 3 - 5 business days.

If you ever need support for any ClickBank purchase, you can contact us at 1-800-390-6035, or go to CLKBank.com and use our online chat or online service portal for support.

If you need anything further, I'm also happy to personally assist you, so please feel free to contact me at [email protected].

Best regards,

Jennifer Beevers

VICE PRESIDENT CLIENT & CUSTOMER ADVOCACY

E: [email protected]

Customer response
10/02/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****

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