Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the collapsable to use with our ****** who has ******************. We needed a portable one since we take them to adoption events and move them around, so the others were not something we could take with us. We assumed, being made of metal and sturdy, they would work.Unfortunately, the first time our ****** was in it (about 4 weeks after we bought it, since we were waiting for her to return from training), she bent out the sides and broke it by bending all the metal on one side and popping off the bar that goes across. This is with all the locks engaged. This shouldn't even be possible by a 50lb dog. They have no warranty on dog damage for any crate but the top one, that isn't portable in any way. We still assumed the collapsable would be a quality product that a 50lb thin dog wouldn't be able to break in 3 hours. Not for $900. This crate had arrived dented, and they did refund a partial cost vs replacing it, but possibly that damage could have been the issue with it having this issue.

  Business Response

  Date: 04/24/2025

  Thank you for your feedback, and were very sorry to hear about your experience. After reviewing our internal ticket system, we were unable to find any direct contact to our support team regarding this specific issue, but we would be more than happy to work with you toward a resolution.
  
  Based on the photos provided, we noticed that the 8 stationary screws appear to still be installed on the rails instead of being moved to secure the front and rear frame of the crate. Its highly unlikely for this type of damage to occur when those screws are correctly installed, along with the airline tabs positioned in the sides of the crate, as both are key structural components that help lock the crate into its strongest form.
  
  That said, we want to make this right. Based on the photos provided, it does not appear that the crate is damagedthough we could be wrong. If there is not damage we feel it would be best if you install the Stationary Screws and continue using the crate. If there is damage, wed be more than happy to send a High Anxiety crate at no cost as a replacement, as its likely a better fit for your fosters needs.
  
  The High Anxiety model is specifically built for dogs with escape tendencies and includes reinforced welds, 4 additional latches, and twice as thick material, offering significantly more resistance than the collapsible crate in high-stress situations. This model does come standard with a Lifetime Dog Damage Guarantee. 
  
  Please let us know if youd like to proceed, we are more than happy to help. 

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The crate is damaged (bent metal on the outside so it cannot be stood up again). I have attached a photo of the damage.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a collapsible crate from Impact Crate online on Feb 2 / 25 however the crate did not work for my needs. I contacted Impact who immediately offered a partial refund, an exchange or a refund. I chose a refund. I had discarded the large box and was advised that I needed to have it professionally packaged and take photos of the crate, which i thought was fair. The photo showed the crate was not used, professional packaging and I showed the cost to have it packaged (over $100). I was advised that it met the requirements, however later was told that it now did not as i live in ******. After a brief conversation, Impact honored their commitment and sent a shipping label. Some minor delays, but decent to work with thus far. The shipping label was sent by their broker and did not have the required information to clear customs, which caused a delay. I spoke with *** Ex and was able to solve the issue. On March 14th Impact sent an email confirming the crate was recieved and matched to photos and that I would receive a full refund within 7-10 days. It has been 20 days and I have not received my refund. I have sent multiple emails along with a voicemail with no response. Which concerns me as they customer service was excellent at first and now no communication from Impact. This is surprising as Impact prides themselves on their 5 star rating reviews. I hope this is an effective means to resolve the matter as I hope this is a simple oversight and not a true reflective of their service. If so, i will post a review with the emails showing their support, photos, approval, and lack of communication. I can me reached at ************ or *********************** **** *******

  Business Response

  Date: 04/03/2025

  We sincerely apologize for the delay in your refund and the lack of communication on our part. We did process the refund when we received the crate, but it appears the transaction failed. We have now resubmitted it and will be monitoring it closely to ensure it is accurately processed this time.
  
  We truly appreciate your patience and understand the frustration this has caused. Please feel free to reach out if you have any further questions.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 42 collapsible Impact Dog Crates. When it arrived yesterday, the crate was defective and should have never been shipped in this condition. The door latch is broken and wont latch, there is a deep scratch clear to bare metal and 7 of the 8 plastic corner protectors are cracked. I paid $800 for this crate expecting it to arrive in perfect condition. Upon speaking with **** at customer service he offered me 2 options, they would take $150 off the crate or I could have an exchange. I told him I wanted the exchange because I paid $800 I expected the crate to be in perfect condition when it arrived. He sent me a link to start the exchange I discovered they wanted to charge me a $50 fee to ship me another crate for something that I had no control of and not my fault. I am not paying the $50 for shipping, this was their fault not mine. I have emailed several times and called several times since speaking with him with no response. You get an answering machine and no one returns the calls. I have a video of the broken latch but it wont let me upload it. I am also going to dispute the charge with my credit card company until this is resolved.

  Business Response

  Date: 04/03/2025

  We sincerely apologize for the experience youve had with your order. It looks like there was an error on our end, both in the condition of the crate that was shipped and in the delay in our responses. Thats completely on us, and we take full responsibility.
  
  We absolutely want to make this right. If youre still willing, wed be happy to send you a brand-new crate at no additional cost. Additionally, there should not be a return feeit sounds like a return may have accidentally been selected instead of an exchange. Well make sure thats corrected so you dont have to worry about any extra charges.
  
  Please let us know how youd like to proceed, and well get this taken care of right away. Again, we truly appreciate your patience and apologize for any frustration this has caused.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23146581
  
  I am rejecting this response because:

  The Company is bow only willing to respond because I filed this complaint with the BBB and also disputed the charge with my credit card company. Their none response to my emails and phone calls speaks volume and also THEM BLOCKING ME ON ********!! What kind of business does that??? I sent them an email and told them after all this I no longer want to do business with Impact Dog Crates and I want a full refund and they can make arrangements to have their crate picked up. I am also afraid if I would agree to an exchange the next crate will be damaged and the whole ordeal will start again. By the way, there was no error on my part. I chose the link for an exchange, not a return as I stated. Please issue a refund and pick up your crate so I can be done with this whole situation.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/15/2025

  Thank you for following up. Our team actually sent you an email yesterday after seeing the crate is now in transit. Once it arrives back to us, well get your full refund processed right away.
  
  We understand your frustration and truly regret the experience youve had. Well make sure this is resolved as quickly and smoothly as possible.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23146581
  
  I am rejecting this response because:
  The crate has been shipped back on 04/14/25 asking for a full refund. As stated by Impact Dog Crates in emails a Refund of $803.31 will be issued as soon as crate arrives at their warehouse in ID and scanned in. I am waiting on full refund and credit to my credit card.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on Feb 21st 2025 for the 54" collapsible kennel. It was do to arrive on February 28th.i called March 1st and March 3rd do to not having a tracking number. The phone call on the first told me they had not even confirmed the order. He said they did but it still says received on the website. Also he said I should receive the tracking number the next day, On the 3rd, she told me that it should be arriving on the 12th but I should have a tracking number in 3-7 days. It is now March 10th. I do not have a tracking number. They are more than willing to charge my card for $3000 but cannot seem to get me my order to my door. I have called 3 times today March 10th and can not get in touch with anyone it is now close of day for them. I don't want my money back I want what I bought. I bought this expecting it on the 28th. When it hasn't arrived I now have nowhere to put my dog. I'm having to take her everywhere with us because what i expected to arrive in a week has not arrived for more than 17 days.

  Business Response

  Date: 03/12/2025

  We sincerely apologize for the delay and lack of communication regarding your order. We take full responsibility for not meeting the expected shipping timeline and for the frustration this caused. After speaking with you directly, we ensured your crate was packaged and shipped the same day and provided a partial refund as a gesture of goodwill. We truly appreciate your patience and understanding, and we are committed to improving our processes to prevent this from happening in the future.

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been extremely persistent on their product working. I have proof my dog was able to escape and tear apart my home as well as harming himself severely. The company refuses to let me return this item as well as their money back guarantee promise.

  Business Response

  Date: 01/30/2025

  Were very sorry to hear about your experience and your dogs injuries. Our team has made several attempts to assist with properly assembling your crate, as the photos provided show missing hardware and incorrect installation of the lock washers, which are crucial for the crates structural integrity. To help resolve this, we sent a full hardware kit and our crate training course at no cost, and we also offered video call support to ensure proper setup. Additionally, our risk-free trial began on 1/10/2025, while your order was placed on 12/14/24, making it ineligible.
  
  
  Please keep in mind that our crate is not meant to be an end-all, fix-all solution for ****************** but rather a tool to be used alongside your trainer while helping your dog work through its anxiety. We understand your frustration and regret that we couldnt meet your expectations, but we have made every effort to assist and ensure your crate is assembled correctly for your dogs safety.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two. I already have one so I know how it puts together. After 90 min. trying to put together one of the new ones, something that was promoted to take 60 seconds, it is clear the crate does not fit together; the top slides. I have sent three emails, No response. I go on the website and they want me to pay return shipping for something that is not my fault. I am beyond furious. These are expensive crates. They are not even offering an even exchange. So, I am stuck with a defective crate after spending nearly 1700 plus for two.

  Business Response

  Date: 01/12/2025

  We sincerely apologize for your experience and the frustration caused. This is absolutely not the level of quality or service we strive to provide. Please know that were reviewing this immediately to ensure a resolution, including replacing the defective crate and covering all shipping costs. We value your feedback and will do everything we can to make this right.

  Customer Answer

  Date: 01/23/2025

  It is not resolved. The company sent replacements with the same problem. The top is defective and slides. I have asked to return and refund but they have not responded. 

  Business Response

  Date: 01/30/2025

  It looks like our team has spoken with you since your rejection and the issue has been resolved. 

  Customer Answer

  Date: 02/10/2025

  The business promised a partial refund in 7 to 10 business days. I have not received it. I emailed twice to the company and have not received any response. 

  Business Response

  Date: 02/13/2025

  Im unsure why this is being reopened. We processed the replacement crates and provided a partial refund.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with Impact Dog Crates and feel obligated to warn others about their shady business practices. I ordered two stationary dog crates from them because they were advertised as airline compliant. However, upon receiving the crates, I learned that this claim was false. When I contacted their customer service, they tried to justify the misinformation by saying the stationary crates are no longer compliant due to updated **** regulations. I did my research and found no evidence of IATA updating their requirements for crates. This felt like an excuse to push customers into purchasing their more expensive collapsible crates. When I returned the crates due to their misleading advertising, I was slapped with an outrageous $165 shipping fee. This was despite the return being entirely their fault for providing false information in the first place. The fact that they refused to take responsibility and instead penalized me with exorbitant fees is unacceptable. Its clear that Impact Dog Crates prioritizes profit over honesty and customer satisfaction. Their advertising is deceptive, their fees are predatory, and they show zero accountability when their errors are called out. Furhter email correspondence with them shows that they are adamently refusing to refund back the shipping fee charged to me when I returned the two crates. They also back-tracked on their statement advising that the stationary crates are in fact airline approved. This just confirms that they will use any tactic to bait and switch by having customers purchase the more expensive crate. Despite them admitting their fault, they still refuse to refund the shipping fee.

  Business Response

  Date: 01/03/2025

  Thank you for sharing your feedback. I sincerely apologize for any confusion surrounding the **** compliance of our stationary crates and for any frustration this situation may have caused.
  
  When you first reached out, we were carefully reviewing potential updates to airline regulations to ensure our crates continued to meet compliance standards. Since then, **** confirmed that our stationary crates remain fully compliant with **** requirements, as stated on our website.
  
  That said, we always recommend reaching out to your airline directly ahead of time to confirm their specific requirements, as these can sometimes vary. Our goal is to provide accurate and helpful information, and I regret if there was any miscommunication earlier in the process.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22748139
  
  I am rejecting this response because:

  
  1. They are outright lying saying they were still reviewing compliance during the time I reached out. They advised that I had to buy the collapsible crate in order for it to be used to fly. 

  2. Their website specifically still states that the stationary crates CANNOT be used to fly.

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/30/2025

  We appreciate your feedback and are sorry to hear about your experience. We do want to clarify that we pass the same shipping rate to our customers on returns that we pay ourselves, and due to the larger size of our crates, shipping costs can be higher than standard packages. We strive to be transparent in our policies and always aim to provide the best possible service to our customers.

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a crate and had zero issues putting it together as described in other complaints. My dog simply does not like it wont go near it and the one time I got her in it she went crazy. I chose to just return the crate to get at least some of my money. The pad ordered with the crate was destroyed with in ************************************************************* describe it with. I took the crate back apart returned the crate to its original packaging and called to start a return. Impact customer service wanted pictures of the crate Im not willing to take all the packaging apart to take pictures. Now Im waiting for a call back from their return team cause they cant transfer a phone call. What should be a fairly simple process is becoming a daunting task. That is going to involve waiting all day to get done. I just want to get a refund and give them their product back.

  Business Response

  Date: 12/10/2024

  Thank you for sharing your feedback.

  I see that you ordered our High Anxiety crate. Please keep in mind that this crate is not meant to be an all-in-one solution but rather a tool to use alongside a trainer while working on your dogs anxiety. I imagine this may not be the first crate your dog was unwilling to use or perhaps has escaped from others, which likely prompted you to try ours.

  Im sorry to hear it wasnt a good fit and that we werent able to assist you before you disassembled it.

   I have notified our returns team to accept the photo you sent in.

  ****** ******

• Initial Complaint

  Date:12/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for VIP additional 5% and free item with ***** purchase deal for Black Friday, deal advertised item would be added to my cart at checkout with any crate purchase. I didnt physically see anything in my cart at checkout and thought it odd but checked out. Next day I got email about offer with more instructions. I immediately reached out to company to rectify and while the apologized that the deal was confusing, they told me since my order was confirmed they would not retroactively add discount I signed up for and that free items had limited stock even though the deal was still actively being advertised as still ongoing. The crate cost over $1000 and this didnt feel like good customer service so I checked tracking and item is still in their warehouse so I asked to cancel order and get a refund. They are refusing to cancel because order is already confirmed which happens automatically and are telling me I need to wait to have item shipped out to me then I have to pay to have item shipped back to them to get my refund. The item is in their warehouse and has not been picked up. I do not want item shipped to me and Im asking for refund. Alternatively I asked if they refuse not to ship out order if they would pay for return shipping as Im clearly asking in time for them not to ship item that is physically with them and their reply is it wouldnt be fair to other customers . I just want a full refund, I do not want to pay for shipping on an item they still have to get one either.

  Business Response

  Date: 12/02/2024

  We apologize for the confusion regarding this matter. Ive reviewed your ticket and wanted to share some information with you. Over the holiday weekend, we had *** scheduled to pick up trailers due to the high volume of sales. If *** initially indicated that they did not yet have possession of your package, its likely because it simply hadnt been scanned in yet. However, I was able to check your tracking, and it shows that *** did have the package as of Sunday. It left our facility Saturday and was in their possession by Sunday. The tracking indicates it should arrive at your home by Thursday.
  
  Weve been loading trailers multiple times a day to ensure packages leave as quickly as possible. In cases where a full semi-trailer is loaded, packages on the trailer cannot be accessed once the trailer is sealed and ready for shipment.
  
  Ive also asked our team to proceed with the refund you requested, as well as to provide the free item as a gesture of goodwill. I sincerely apologize for the inconvenience and hope this resolves the issue. We greatly appreciate your business and understanding.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/2024 I initiated a purchase of a crate from Impact for my Great Dane. I purchased this crate mainly due to the color (white), and the guaranteed shipping time of 24 hours. The total value of the purchase was approximately $2,700. The following day I received an email stating that my order was on hold due to it being their only 3XL size that was fine. I confirmed the sizing and assumed that it would be shipped. On 11/4 I still had not received a shipping notice or timeline, so I called the business and was informed that this particular crate takes 7 days to ship (not listed on their website or disclosed during purchase.) Irritated, but still patient I waited. On 11/8, which was 8 days into waiting, I called again and was informed the crate is still being built because white takes longer. At this point I am seething with anger over being led on. I tell the gentleman on the phone to cancel my order and process a refund of the $2700. He does so and says I will receive a confirmation email. 11/11 comes and I had not received this confirmation so I email their support and the refund is confirmed and I am told it would take 7-10 days (WAY ABOVE INDUSTRY AVERAGE) especially as I used a debit card and bank with Chime, which does not hold deposits. It is now the 11/16, 8 days after I cancelled my order and I have not had my money returned. I strongly advise against purchasing from Impact as they mislead and lie about shipping, quality, and withhold money from customers. There are several quality options at a better price that have better customer support. If I do not receive my refund by EOD 11/18, I will have no choice but to pursue legal remedies as I am out $2,700 with nothing to show for it.

  Business Response

  Date: 11/18/2024

  Hello,
  
  
  I have reviewed your ticket and see that we were indeed late with your order. Ive attached a screenshot showing where we specify our lead times, including for the 54 size. That said, we were still late, and I sincerely apologize.
  
  Weve recently experienced an unexpected increase in demand for this specific size, which took longer to manage than anticipated. I also reviewed the refund for your order, and it has been fully processed on our end. If this does not appear in your account, I recommend checking with your bank, as weve completed all necessary actions on our side.
  
  Once again, I apologize for the delay and hope to have the opportunity to serve you again in the future. Wishing you a wonderful upcoming holiday season.
  
  Best regards,
  ****** ******

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22566530
  
  I am rejecting this response because:
  Thank you for your response and your apology but I am not accepting to close this issue because as a business, Impact is intentionally misleading consumers by blankly promising 24-hour processing, and not allowing customers to leave legitimate reviews of the services and products that Impact offers. The Impact website claims over 7k 5-star reviews, however as a customer, you are unable to leave feedback or reviews anywhere on the company website or ******. When a consumer views Yelp or BBB the rating is subpar at best (2.0-2.2 rating.) This is incredibly misleading and takes advantage of consumers and would lead the average person to understand Impact is falsely presenting its reviews. (This is illegal under Deceptive Advertising laws as well as under the *** and classified as manipulation of online reviews.) ****** and ****** also have policies against this practice that would either ban Impact from the platform or remove them from search results, both with a Zero Tolerance Policy. There are also instances where Impact deletes comments on social media (Tik Tok & Instagram) that are not positive to the business. In addition, Impact has called/emaile customers who posted negative feedback on these platforms to ask them to remove it to retain a false integrity and brand reputation. 

  Lastly, I received a notification at 3:22pm on 11/16 that the order was changed from Awaiting Shipping to Cancelled. This is 8 days after I called to cancel the order. This practice is simply unethical. Also, on the ***************************** the confirmation/review of the purchase that 7+ days is the estimated shipping time, not simply listed as an exclusion to Impacts marketing which leaves customers in the dark. 

  I await your response and dearly hope that Impact can either be truthful moving forward, or practice operational efficiency that allows it to fulfill the blind promises it is currently making via website and social media.

  Sincerely,
  
  ****** ****