Reviews

Review Details

• Review fromSandra C

  Date: 06/26/2024

  1 star

  Sandra C

  Date: 06/26/2024

  DON'T DO AUTOPAY!If they won't take payment another way, Go somewhere else. They took the money from my account with no notice. I have my calendar marked for their normal three-month service and they contact me for appointment day/time. Then all of a sudden, I see Another Withdrawal on my bank account. I contacted them, they didn't contact me to say they were doing this.They made a "correction" and took $132 from my account. Had discussion with company they will go by their records Not my bank records. They took payment twice. They say their records are right and my bank made mistake. My bank account shows two withdrawals for $132 each. How are they making a mistake.And to make matters worse the attitude of person I spoke with, arrogant argumentative, she was right, and I was wrong, their records are right my bank is wrong. I am sure she never had customer service 101 training.They offered to give me a future free service but would not put back into my bank account the money they took. I agreed to the "free" service as soon as possible then cancel my account. I had talked to BBB about filing a complaint they were very nice but the time all this would take. I live on a tight budget and to have an additional $132 just taken with no notice or conversation is appalling.If they had just returned the second payment they took, I would have been relieved, and they would still have a client. The service technicians who come to house are all wonderful people have been with company over a year.
  

  Barrier Pest Control

  Date: 06/27/2024

  Thank you for bringing this to our attention, ******! Because of this, I could look into the situation more deeply, having listened to each call, reviewed every email, and reviewed all of Barrier's records.
  

  I apologize for the confusion and error in setting up your account. We are a small, family-owned company that ONLY operates locally, and while mistakes do occur, we strive to eliminate any issues like yours as soon as possible.
  
  We are sorry to see you go over this, but it is understandable; thank you for allowing us to get to know you and service your home.
  
  Here's what I found:
  
  May 20, 2024 @ 04:45pm MDT:
  -ACH charge of $132.00, later refunded by Barrier (Issue located: meant to be set up as charged after service, but was set up as charged quarterly, meaning you were charged before the service, not after. I believe this may be what was causing the confusion)
  (your amount due to Barrier at the time = $132) 
  
  May 21, 2024:
  -Charge of $132.00 appears on ******'s bank statement
  (your amount due to Barrier at the time = $132)
  
  June 6, 2024 @ 04:26pm MDT:
  -Service performed (cost $132)
  -Charge of $132.00 appears on ******'s bank statement
  -ACH charge attempt of $132.00, unsuccessful.
  -Barrier records show this as a declined charge due to insufficient funds (****** sees this as a charge, Barrier shows it as declined, as notified by Check Commerce)
  (your amount due to Barrier at the time = $264)
  
  June 10, 2024:
  -Refund of $132.00 appears on ******'s bank statement (Barrier submitted the refund on the 7th)
  -Barrier states this is the refund for the May 20 charge, though this was technically an erroneous refund, Barrier didnt know at the time that the payment bounced, Barrier had believed they had overcharged when they had not.
  (your amount due to Barrier at the time = $132) (could have been $264)
  
  June 21, 2024:
  -Technician performs a free retreatment
  -****** states that the Technician said there would be no charge for this (correct, this is a free retreatment)
  (your amount due to Barrier at the time = $132) (could have been $264)
  
  June 21, 2024 @ 10:06am MDT:
  -Barrier marked 6/6 payment for reversal (removed charges on Barriers end)
  (your amount due to Barrier at the time = $132) (could have been $264)
  
  June 21, 2024 @ 04:37pm MDT:
  -ACH charge of $132.00 successfully applied (Standard scheduled charge for Sandras Quarterly Service)
  (your amount due to Barrier at the time = $0) (could have been $132)
  
  June 24, 2024 @ 1:51:59 PM - June 25, 2024 @ 10:02:10 AM MDT:
  -Series of emails exchanged discussing the billing issues
  (your amount due to Barrier at the time = $0) (could have been $132)
  
  June 24, 2024 @ 02:23pm MDT:
  -$132.00 coupon (credit) applied to ******'s account
  (your account balance to ********************** at present = NEGATIVE $132) (could have been $0)
  
  July 11, 2024: (FUTURE)
  -Scheduled final service appointment (cost of $132 to be covered by credit)
  -Account to be closed after this service
  (your account balance to ********************** at that time = $0) (could have been $132)
  
  Here's a quick summary:
  The initial confusion stemmed from an incorrect account setup, which charged you before service instead of after.
  - The June 6th charge appears differently for you (as a charge) and Barrier (as declined), likely due to how pending transactions are displayed in personal banking systems.
  - The June 10th refund, while intended to correct a perceived overcharge, actually created a situation where Barrier was owed for a service you had received. However, Barrier kindly refunded this charge and is not pursuing that compensation.
  - The successful charge on June 21st was for the quarterly service, but this may not have been clear to you due to the previous confusion and the free retreatment performed that day.
  - Barrier applied a coupon on June 24th to compensate for the inconvenience, effectively giving you a free future service. (Further enforcing the generosity of Barrier, given the confusing situation)
  - The final scheduled service on July 11th will bring your account balance to zero, after which the account will be closed.

• Review fromEunice s

  Date: 12/09/2022

  1 star

  Eunice s

  Date: 12/09/2022

  Their customer service reps are very rude ans unprofessional. They are very pushy. They promised things to get me to sign the project, then refused to keep their word. Went and did service twice without my permission. I would not recommend them. They were a headache to deal with.
  

  Barrier Pest Control

  Date: 12/09/2022

  Good afternoon, ******. I dont believe this review to be a fair assessment of what weve done to attempt to serve you and your home. In the 1-year agreement, signed by you, weve completed all 5 agreed-upon appointments. Within that year, weve rescheduled appointments at your request 10 times, and youve canceled appointments 4 times. Weve worked with you all year, with the understanding that we put an extreme value on working with our customers' schedules in balance with our technicians' work-home lives, subsequently, our business hours are M-F 8 am - 5 pm.I understand that you and your family have gone through hard times, and we certainly sympathize, and have proven this time and again by working with you, pushing services out, holds, reschedules, reminders, emails, texts, calls, and by simply doing what we can while were at your home.When you thought sickness had hit your family or you were out of town, we were always happy to simply treat your exterior, and because interior treatments are always included, and retreatments are always free, we even tried to work with you to schedule follow-up appointments to get the inside of your home done, as well.Here are 4 basic examples of the many times we worked with you:****** 09/23/2021 09:26 AMCan you guys como down tomorrow around 4pm?Barrier 09/23/2021 09:50 AMHello! I don't have any openings tomorrow unless someone cancels, but I do have some next week - Barrier ****** 09/23/2021 09:56 AMWell I work 8 to 5pm what do you have available?Barrier 09/23/2021 10:05 AMHi ******, I just got a cancelation tomorrow in your area, and I can have a technician out tomorrow 9/24 between 4 and 5 pm to get the interior treated for you. - Barrier ****** 09/23/2021 10:19 AMThat would work perfect thanks ****** 01/04/2022 04:37 PMWhat is the time frame? I need latest afternoon due to my work schedule. Thanks Barrier 01/04/2022 04:42 PMHello! The Latest I can do it is between 4-6 pm :) - Barrier ****** 01/04/2022 05:04 PMThat works will the tech give me a heads-up before heading over?Barrier 01/05/2022 09:00 AMYes, he'll call before heading over :) - Barrier Barrier 01/14/2022 09:00 AMGood morning. We can do it after 3 pm on Tuesday the 18th, thank you! -Barrier ****** 01/14/2022 10:22 AMThat works thanks ****** 08/16/2022 03:31 PMThat does not work for me my husband is currently unemployed and I cannot afford this service at time.Barrier 08/16/2022 04:20 PMHello ******! I can put a 30-day hold on the account for now and then check back at the end of that hold to see how things are doing if that works for you! -Barrier ****** 08/16/2022 04:38 PMOk