Business ProfileforFP Mailing Solutions

We have been without a postage meter since 4/1, the tech department did not send the proper equipment after our initial call to request service for the error we received. They shipped a part that was supposed to have been delivered on 4/3, we didn't receive it until 4/4. After calls and being on hold multiple days. I receive instructions on 4/5 at 9pm to remove the meter from service. On 4/8 after waiting on hold forever today we found out we need yet another part (** Card) that should have been sent originally. 4/22 still have not received the ** Card. I am cancelling the lease and expect FP to work with Great American to pay the last 6 months of the lease since I still have a non-working meter. 4/1 called FP - tech was going to send out a part to fix it should be here 4/3. 4/4 recd incorrect part to fix the meter. 4/5 recd email at 9pm to take the meter out of service. 4/8 called FP - on hold for 1+ hours - they didn't send correct part and will send the correct ** Card to fix the error. 4/9 I emailed FP customer service and sales looking for credit on our lease for time without a meter and ETA on when we would receive the part and requested the quote to get out of our lease. 4/11 recd a buy-out quote to keep the meter instead of the buy-out to return the meter. Why would I want to keep a non-working meter? Requested the buy-out quote directly from Great American Leasing 4/11 still have not received the ** Card.4/22 still have not received the correct buy out quote for returning meter from Great American. 4/22 still have not received the ** Card 4/22 emailed again today asking they buy-out the remainder of our lease with Great American since I still don't have a working meter with no contact on when the part will arrive that was supposed to have been sent out on 4/8.