Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered FP Solutions mailing equipment and never used it. I never even un-boxed it. I finally returned the equipment via the ***************** on 12/20/24. Allegedly the business received it 1/13/25 - which I find odd that it would take nearly 3 weeks to return. Apparently, because I failed to cancel the account by 11/19/24 I was charged for an additional year of service. While this may be in the contract, I question the legitimacy when I no longer have physical possession of the equipment, and haven't since 12/20/2024. I am questioning being charged $247.20. In 2024, despite not using the equipment I made payments for the equipment because I had physical possession of it, but since I no longer do, I do not think it is legally appropriate to bill someone for equipment they no longer possess.

  

  Business Response

  Date: 03/05/2025

  We have made several attempts to connect with the business to resolve this matter. We have been unsuccessful in reaching them to do so.

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote for their product, but without my knowledge, the consumer placed me under a contract. What began as a simple inquiry turned into receiving a bill for a product I never agreed to. When I called to address this issue, I was informed there was nothing they could do to rectify the situation. I never received or signed any contract. Subsequently, I was later instructed to return the product, which I did unopened and unused. Despite this, they continue to bill me for a product I never used nor authorized. This is unacceptable, and I demand an immediate resolution to this issue. I received the product in January 3rd, 2025 and returned to the consumer 1/7/25.

  

  Business Response

  Date: 02/10/2025

  We have made contact with the business and are currently working to find a resolution.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22863622
  
  I am rejecting this response because: the matter has not been resolved. FP
  Mailing Solutions is trying to force me to pay for a product that I
  never used or had in my possession for 30 days. I merely requested a
  quote online, and now I am being pressured into a contract without
  having been provided any details about the agreement. I received an
  email from FP Mailing Solutions asking me to pay $200.00 and stating I
  was in a contract. So no, the matter is not resolved.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/03/2025

  We have resolved this matter directly with the business.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an accont with FP mailing and the first meter that I received was broken and would not connect or update. I spoke with the company they sent me a new meter and I returned the old meter. Now 2 years later they send me a bill for a lost meter of nearly $3000. They put it on me to prove 2 years later that they received the meter. Furthermore, I have spent the last 8 months dealing with them and trying to get a resolution. They have now suspended my use of the meter and during the period of time where we have been trying to resolve the lost meter they auto renewed my account. They are now trying to charge for the lost meter and the auto renew on the account. Ridiculous customer service. How can I be required to prove a shipping return 2 years later.

  

  Business Response

  Date: 09/26/2024

  The matter has been resolved directly with the business.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without a postage meter since 4/1, the tech department did not send the proper equipment after our initial call to request service for the error we received. They shipped a part that was supposed to have been delivered on 4/3, we didn't receive it until 4/4. After calls and being on hold multiple days. I receive instructions on 4/5 at 9pm to remove the meter from service. On 4/8 after waiting on hold forever today we found out we need yet another part (** Card) that should have been sent originally. 4/22 still have not received the ** Card. I am cancelling the lease and expect FP to work with Great American to pay the last 6 months of the lease since I still have a non-working meter. 4/1 called FP - tech was going to send out a part to fix it should be here 4/3. 4/4 recd incorrect part to fix the meter. 4/5 recd email at 9pm to take the meter out of service. 4/8 called FP - on hold for 1+ hours - they didn't send correct part and will send the correct ** Card to fix the error. 4/9 I emailed FP customer service and sales looking for credit on our lease for time without a meter and ETA on when we would receive the part and requested the quote to get out of our lease. 4/11 recd a buy-out quote to keep the meter instead of the buy-out to return the meter. Why would I want to keep a non-working meter? Requested the buy-out quote directly from Great American Leasing 4/11 still have not received the ** Card.4/22 still have not received the correct buy out quote for returning meter from Great American. 4/22 still have not received the ** Card 4/22 emailed again today asking they buy-out the remainder of our lease with Great American since I still don't have a working meter with no contact on when the part will arrive that was supposed to have been sent out on 4/8.

  

  Business Response

  Date: 05/21/2024

  We have resolved this matter directly with the business.

  Customer Answer

  Date: 07/10/2024

  Complaint: 21610742
  
  I am rejecting this response because: I have still not received my refund. Please reopen this complaint as it has not been resolved.
  
  Sincerely,
  
  **********************; 

  

  Business Response

  Date: 07/17/2024

  The business unexpectedly returned the equipment so we need to investigate the matter further with the leasing company.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I started a small resale business recently, and I was using *********************************** to lease a postal meter, scale, and thermal printer for labels. Everything that could go wrong has gone wrong, and I had never even heard of FP Solutions (during the entire time I was talking to a sales rep). My sales rep was brand new - I was his first sale - and he didn't know the answers to half of my questions. I was told I would be trained how to use the way too big and heavy machine, but when it was plugged in last Friday morning, the technician said he knew nothing about training. This is not buyer's remorse because I didn't know what I was getting and how useless it would be. I still do not know how to use it, but I no longer want to. I am out $60 in postage that I was required to put on the machine before it would even work, and I am sending back the equipment tomorrow. In the meantime, FP Solutions wants me to pay them $1666.00 to get out of my contract. I was misled, lied to, sold something that wasn't what I needed, and I did not receive any training. I have not used the machines at all, am willing to take a $60 loss on the postage, but I have no intention of paying FP $1666.00 because of how poorly this has been handled. There's a lot more, but this is long enough.

  

  Business Response

  Date: 02/19/2024

  We strongly suggest the customer reach out to the original third party seller to work through a resolution. The customer is currently still in possession of the equipment. As stated in the terms and conditions, as the equipment is regulated by the ***** billing continues until the equipment is received by FP as the device is otherwise expected to be in the possession of the business. Upon the return of the equipment, the amount due by the business can be reassessed.  

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me $290.00, but shut off my meter because I owe them $150.00. They tell me that is two separate departments in the same office. When I argued, they put me on hold for an hour until I just gave up. I have called and also mailed them the statements asking them to adjust it. They responded by denying my calls and shutting off my meter.

  

  Business Response

  Date: 02/06/2024

  We have spoken with the business and bridged the gap in understanding what can be applied towards an outstanding balance. The matter has been resolved with the business.

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are ending our business association with FP. We had already made our yearly payment of $599.23 before the decision was made. We received this notice that we are to pay a cancellation fee. The yearly fee should be taken as this cancellation fee.

  

  Business Response

  Date: 12/28/2023

  When contacting FP, the business would have been instructed as to the remainder of their contract term, as well as any billing that would be due to terminate the contract. Upon acceptance by the business of their notification of cancellation, they would have been provided with the return instructions for the equipment. As stated in the terms and conditions, since the equipment is regulated by the ***** billing continues until the equipment is received by FP as the device is otherwise expected to be in the possession of the business. As of today, FP has not received the customer's equipment. Upon return of the equipment, the amount due by the business can be reassessed.

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022 I rented a postage machine for a 12month term. I was sent a contract to sign that indicated no terms other then length of contract and amount. I was assured by the salesperson this was the agreement. After 12 months I am no longer in need of the equipment. I called to cancel and was informed I was locked into another year of the contract, I got out my initial agreement and in tiny print was a reference to a website with other terms and conditions after reading through several links I found a very small section on the fact this contract auto renews every 12 month without notice unless you notify them 90 days ahead. They now have Invoiced my for $700 to release me from this very deceptive contract.This is extremely deceptive and I want it known that this company has very shady policies. Not customer friendly: renter and buyer beware.

  

  Business Response

  Date: 11/28/2023

  We have made contact with the business, explained our contract process and proposed a solution. We are waiting for confirmation from the business.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week we received a surprising notice that our account went to collections even though we had cancelled back in July 2022, and received no correspondence regarding an outstanding $75.00 balance or instructions on how to return equipment. I attempted to call their customer service team multiple times at the time of cancellation to figure out how to return the equipment, I used the terms and conditions website that is sited on the contract, and reached out to their support team to no avail. The attorney who we contacted regarding this stated that the contract can only be cancelled when the equipment is returned. However, the screenshot none of the links/files give instructions on how to return the equipment. The collections notice now has a $3,000 charge to return the equipment, the $75 fee and over $1,000 in attorney fees. We were told that until that fee is paid FP Mailing will not accept the return of the device. However, the ***************** sheet doesn't have any indication of how to return equipment. It wasn't until the attorney sent the attachment "Return Instructions" we knew how to return the device. I would like to request FP add it directly on the signed agreement or upload that file to the terms and conditions website that is clearly labeled how to return the equipment that is leased. At the very least they should give some type of notice to the consumer before sending to collections. We shouldn't have to be going through loops to return equipment.

  

  Business Response

  Date: 11/03/2023

  Information regarding the end of contract, as well as appropriate use as defined by the ***** is already in the terms and conditions.When contacting FP, the business would have been instructed as to the remainder of their contract term, as well as any billing that would be due to terminate the contract. Upon acceptance by the business of their notification of cancellation, they would have been provided with the return instructions for the equipment. Again, as stated in the terms and conditions, as the equipment is regulated by the ***** billing continues until the equipment is received by FP as the device is otherwise expected to be in the possession of the business.The inability to demonstrate possession (via usage), along with the lack of payment, resulted in the equipment being filed as lost per the **** Domestic Mail Manual. As the equipment was not owned by the business, but rather on a rental contract, the additional fee mentioned is for the value of the (lost)equipment. Upon the return of the equipment, the amount due by the business can be reassessed. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-2-23 I contacted this company to be able to use their mailing solution machine so i could send packages to my clients. I'm a very small business. I'm just myself doing all the crocheting and knitting. And I have a small client base too. So anyway, I received the first machine. First machine plugged in didn't want to work. It had error code,I called we tried to correct issue over phone ,it was not fixable the solutions specialest put in a request for a 2nd machine I said no but he convinced me that the 2nd one would or should work so i agreed to a replacement. I Sent the 1st machine back , they sent another one plugged in. It turned on but it also had error codes just like the last one so I packaged it up after contacting them and we tried to correct the situation over the phone but it did not want to work same with the other machine I was fed up at this point. Turned around boxed it all back up, contacted the company, I told them I'm sending back this machine as well. That I do not want another machine and now. Now, this month of October, they want to charge me $867.12 for something I didn't use and they're planning on sending it to legal. That does just really crazy. I mean, this happened back on the 3rd month. 2nd day of 2023 I do not believe I owe this company anything when they receive both their machines back considering neither one of them worked. And I never got to use them and I lost my clients so in other words, my business is now closed because I don't have a way to send things to my client. I am disabled so that's the reason I reached out to them to try and use their equipment to try and send my hand made products to my clients, the only thing that I want is for them to correct their little mistake. Take this off my credit report and apologize for tarnishing my reputation as a small business besides who in their right mind would send a customer broken machines and recieve them both back and have the odasity to charge them for the broken machines .I didn't get to use the machines for my business so I say, if you don't get to use it. Because the company sends out broken machines. It should be that you do not owe anything. And I'm being told now that I have a contract and that I have to honor that contract. I'm sorry, honey, if I didn't use it. And you guys accepted the machine's back, I'm not paying you for your broken machines that i didn't break. I don't feel. I owe you because you set me broken machines twice. Please correct this issue and stop horrassing me over something you failed to provide me in the first place.

  

  Business Response

  Date: 10/13/2023

  We understand there was a problem with the equipment. We did process the exchange but we never saw the second piece of equipment attempted to be set-up. When the equipment was returned, we billed for the full contract since it was an unauthorized return. However, we will work with the business to lessen the settlement amount and resolve the matter.