Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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• 

  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-it

  7705 Northshore Pl North Little Rock, AR 72118-5301

• 

  Shred-It

  4129 Commercial Center Dr Austin, TX 78744

• 

  Shred-It

  5159 Commercial Cir Ste A Concord, CA 94520

• 

  Shred It

  9087 Westphal Ln Neenah, WI 54956

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/9/2023 they charged my credit card that was not on auto pay. I canceled service and they cotinine to say they are picking up and charging me when they know the service is canceled. I just confirmed this with 3 customer service reps for the **********************. They are slamming me for charges and Illegally charging my debit card. I have had issues from day 1 with this company and poor service. As you can see from attached documents I have no auto pay set up and no payment method. They used an old card associated with the account. This company has some real billing issues.

  

  Business Response

  Date: 03/22/2023

  We have worked with ****************** and have resolved his complaint. ********************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19591890
  
  I am rejecting this response because:

  They have promised me 4 refunds. I have seen no refund as of today. 

  1. You should see the $492.48 refund posted back to your credit card as of today, I'm following up on the voicemail I left you to inform you of this. I'm sorry for any trouble this has caused, but I'm also glad we were able to get it fixed.
  
  Please let me know if there are any additional questions or concerns.
   
  I appreciate your time.
   
  Sincerely,
   
  *********************
  Customer Solutions Consultant

  2. Subtotal Amount ****** USD

  Total Amount ****** USD
  Transaction Type Credit

  3. Total Amount ****** USD
  Transaction Type Credit
  Transaction Date Mar 21 2023 10:12:09 AM CDT

  Transaction Date Mar 21 2023 

  4.Subtotal Amount ****** USD
  Total Amount ****** USD
  Transaction Type Credit
  

  Transaction Date Mar 21 2023 10:05:36 AM CDT

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/29/2023

  We have continued worked with ****************** and have resolved his complaint.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A formal dispute was made against Stericycle Shred-It USA LLC by ********** Services in my behalf. The dispute was resolved in my favor. The terms of the resolution are final. There is no appeal option. I have tried talking to mutiple phone representatives of Stericycle Shred-It USA LLC. I have tried faxing Stericycle Shred-It USA LLC mulitple times, as well. If Stericycle Shred-It USA LLC does not zero my account and remove my name from their collections process, I will be forced to file a lawsuit, with ***** ******** Law, against Stericycle Shred-It USA LLC for harassment and persuant demages to my name, reputation, and credit standing. In addition, I will request **** revoke all **** account privileges for Stericycle Shred-It USA LLC which is possible and contractually binding. Respectfully, *******************

  

  Business Response

  Date: 03/22/2023

  We have worked with ************ and have resolved his complaint. **************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shred-it was retained to handle my shredding needs for my ***************** at ****************************************************. I sold my building on July 28th, 2022. I contacted Shred-it to cancel my ******* effective August 1st, 2022. I received a bill with a date of ******* of ******** 18th, 2022. I immediately called Shred-it and they said the bill was sent in error and to disregard. I have since received numerous request to pay this bill and I have responded via email and calls and again was told to disregard the bill. Now, the bill in question has been sent to collections. I am requesting that Shred-it remove this from collections immediately billing me for *******s that were not rendered nor valid give my cancellation date.

  

  Business Response

  Date: 03/13/2023

  We have worked with ****************** and have resolved his complaint. Mr. ************;issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number **********. We were a Shred-it/********************** customer for about a year. In that time, there were multiple instances where the driver did not show up as scheduled. We never got a call to reschedule. If we called, it was to a toll free number. We were not given a direct number to the *******, ** location which serviced **. On top of that, there were multiple billing errors. I have sent a spreadsheet showing the errors to Stericycle on multiple occasions. I have made calls and emails to address the remaining balace which I belive is still incorrect. I have asked multiple times for a statement showing which invoices they consider outstanding. I have yet to receive this. I have asked for a point of contact to resolve this. Aside from two threatening letters, the impetus to resolve this has come from me. What I have received is a "pay or we send you to collections" letter. This is very irritating as I have on multiple occasions expressed an interest in resolving this amicably. What I want - I want a statement showing what they belive I owe. I also want a specific point of contact that can and will work through this with me. I will gladly pay what is owed, but should not be help accountable for errant billing.

  

  Business Response

  Date: 03/13/2023

  We have worked with ************** and have resolved his complaint. ************** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19552158
  
  I am rejecting this response because:

   

  I am very disappointed in this response.  I have been threatened with being referred to collections.  This comes after multiple attempts on my part to resolve this and it is frutrating it has come to this.  

   

  Shred-it has recognized there were billing issues and has issued some credits.  Thanks to them for doing so.  I believe there are addiitonal credits due, but willing to pay if they can provide me a statement showing which invoices have balances and what is outstanding on each involces.  What I have been able to access on their web site does not apply credits to individual invoices.  I feel like this is a reasonable request and something Shred-it would ask for if the roles were reversed.  

   

  To be clear, I want a statement or invoices showing how much is due on individual invoices.  If it is correct, I will pay it.  If not, then I will ask for appropriate credits 

   

  Is that acceptable to you, Shred-it?  And please call off the dogs until we get this resolved.  

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/15/2023

  We have reached out and continued worked with ************** and have resolved his complaint.

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I will respect the fact I can't name names, but I want to thank the person on the Stericycle/Shred-it end who contacted me and diligently worked through this issue.  This could have happened months ago and before an inapproriate threat of collections referral, but it doesn't change the fact she was the bright spot in this matter.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a complaint with Steri-Cycle, Shred-It.On Wednesday, July 27, 2022 our office was looking for shredding services to dispose of medical documents. I was reached out to by a sales specialist and we scheduled for Friday, August 5, 2022. After I provided my cell contact and I waited for several hours, there was no one from the company who called or showed up to complete the service. *As seen in the email thread* I reached out to the sales rep and was informed we would not be receiving a bill. Several days later we got an invoice for $437 for services we never received. I emailed the rep again and he said he would speak to a billing agent. We never heard back for several months. I have been trying to reach out to him and he provided me with a number that does not work. They have been giving our office the run around for over 6 months now and we are frustrated. This morning we received a notice that they are sending us to collections for services we, once again, never received. They have admitted in the emails to never providing the services as well.This business is incredibly unethical and we would sincerely like for this issue to be resolved.

  

  Business Response

  Date: 03/13/2023

  We have worked with ******************** and have resolved his complaint. Mr. ***************;issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my service multiple times. The company has a record of me cancelling my services in January 2023, and yet I keep getting billed. When I call into the company and speak to a representative they assure me the account is cancelled....Each time I've called I get promised this will be the last time I have to call.....I just want this company to come pick up their bins and stop billing me.......

  

  Business Response

  Date: 03/08/2023

  We have reached out to **************** and have resolved his complaint. Removal is scheduled for Friday March 10th.  Mr. ******** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concerning our account **********, location #********** ************************************************************** ***********. This location is still open but is not staffed/opened to public since 02/01/2022.We have gotten invoiced for February 2022 to January 2023 for service not being provided. We only learned of these charges in October 2022, upon receiving collection notification from A.R.M dated 10/4/22, 8 months later, as we have not received any invoices or any past due notices previously. I had called customer service 10/12/22 was told by ********************** customer service rep, that this was not our account and they would contact A.R.M.. We receive another A.R.M. collection notice dated 10/18/22. I called Stericycle again on 10/28/22, waited 30 minutes online,spoke Stericycle customer service rep, we discovered this was MSC account but at our branch office. I requested to cancel service effective immediately and received #********, also requested copies of all invoices and received #********. Service not cancelled and never received copies of invoices. On one of these calls, we did get the billing address changed to our HQ location, ********************************************************************, which we do have another Stericycle account **********, which we are utilizing the bin for shredding. Please note that account is being paid, which shows are commitment to our vendors, i.e., Stericycle, to pay in a timely manner. I called Stericycle again in January 2023 and message stated to call back not taking calls. We have been diligently trying to resolve this account without success. On 2/17/23 I spoke with *********, Account Specialist, and believe we have cancelled the account again, received #*******. I also requested pickup of bin and was told I would receive email in ***** days to schedule pickup. Called today, 2/24, had to cancel account/service again #********, they had pick scheduled for March and would have charged us and probably still will! Cannot get acct closed and paid.

  

  Business Response

  Date: 03/06/2023

  We have been in contact with ******************** and are continuing to work with her to resolve the issue.

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had trouble with the email. Anyway, the company we are having a problem with is Stericycle/Shred-it. Our account number with them is ********** for the ********* ***************** here in ********************. We have tried since January to close our account with them and have been unable to.I have called and left a message and have emailed many times.

  

  Business Response

  Date: 03/13/2023

  We have worked with ****************** and have resolved her complaint. ********************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Stericycle (Shred Its) collections department stating our business had and outstanding balance. I looked into the matter on our side the morning of 2/13/2023 and show that we cut a check to them for the amount in question on 1/19/2023 and it was processed and endorsed by Stericycle and I provided the banking information as well showing the check cleared our bank on 1/24/2023 but was not applied to our account. I have spoken with 2 agents who state they have taken down the information and nothing is done. I have also sent several emails to the customer relations email I was provided to to send proof of payment and I have gotten nothing but automated response emails. Meanwhile our company has gotten calls from different Stericycle (shred it) collections agents to discuss open invoice issues daily. I can't get an actual person to respond to my very detailed file showing a copy of our check, a copy of the invoices it paid and a copy of the cleared check from our bank. I just want the company to review my documentation and apply the payment to our account.

  

  Business Response

  Date: 02/22/2023

  We have worked with ********************** and have resolved her complaint. Ms. ****************;issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I really appreciated the response and ongoing communication I received from ************************* from the Shred It/Stericycle company regarding the resolution of this issue.
  

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Shred-It to dispose of sensitive documents for my company. I have had the barrel for about 5 months now and Shred-It has not come to pick it up once - not once. My monthly invoice they send me even includes a "fuel surcharge" which is great, considering they've never used fuel to pick up my barrel. **************** attempts have been futile. I want my money back and others to know of the scam that is Shred-It.

  

  Business Response

  Date: 03/01/2023

  We have been in contact with ************** and are continuing to work with him on a resolution.