ComplaintsforALDI, Inc.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been a loyal Aldi customer for over 10 years, so I was very disappointed with the way I was treated by **** at your Wall, ** store. Two days ago I returned 2 unopened, non-perishable items to the Wall store. I purchased them for my 92 year old mom who is in hospice and she did not want them so I returned them to the Wall store. I got attitude from **** as well as a gift card for $3.94. Silly me, I forgot to use the card on the 6th when I checked out, so I tried to use it today at the Aldi in **********, **. The cashier at ********** told me that the card had no value on it - zero. Thanks ****.The cashier at ********** did nothing to help me but she told me to call the phone number on the receipt. As you know that is a waste of time. I also called the Batavia phone number and that was a waste of time - your system is designed so that a customer can never speak to ********************** on the phone. Apparently Aldi has no desire to fix this mistake so I have contacted the BBB

  

  Business response

  09/09/2021

  ALDI **************** has contacted and spoken with the customer (9/9/21) and provided assistance with his concern. Customer is satisfied with our effort to resolve his concern and we consider this matter to be closed.

  Customer response

  09/10/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is a complaint regarding packaged food quality at the recently open Aldi store by me.Just in July Aldi opened a brand new store by my house (*****************************************************)Nice big store, but there are some issues with refrigerated products there, specificallymilk and bagged salad. I bought half a gallon milk there twice, both times it didn't last until the expiration date, same for the salad.Last week saw the note on the door that they have a refrigerator issue, maybe it's a reason, but this store was just opened in July.

  

  Business response

  09/03/2021

  ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back for follow up to their concern on 9/2/21. The customer called us back today, (9/3/21) was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

• Initial Complaint

  08/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Aldi product and packaging quality is very poor. Some examples: bananas cut in half, rotten apples, sour and cracked milk carton, etc. Writing to their customer service on their website does not ****** a response. So, escalating outside Aldi.I typically visit the Aldi in ******, **.Also, their checkout process is very efficient (very fast) but error-prone. On every 3rd visit, there is a billing or calculation error for which I am overcharged.

  

  Business response

  08/17/2021

  ALDI **************** attempted to contact this customer by phone on August *********. Unfortunately, we were unable to leave a voice message, therefore we have been unable to reach the customer. An email was also sent to the customer on August 10th and 11th requesting that she contact us at her earliest convenience, however we have not received a follow up phone call. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST

  Customer response

  08/24/2021

   
  Complaint: 15743245
  
  I am rejecting this response because:

  No one from ALDI **************** ever contacted me via phone. If theydid, then there should have been a missed call. Why were they not able to leavea voice message when everyone else can?
  

  
  Theydo not even have an email address where customers can write to. They write from a No Reply email address so that theyhave no obligation to respond. I could not get through to their phone lineafter long hold times. The only reason why they responded to my complaint was because Ifiled a complaint with the BBB. What pathetic service.
  
  Along with their communication,their product and packaging quality is so inferior. Leaking milk cartons,rotten fruits, cut bananas, torn packaged vegetables. My advice - Spend somemoney so that customers can at least bring the product home in one piece. Theydo not even provide shopping bags. The height of cheapness.
  
  The previous week, I was chargedtwice for the same item. So, when I went back to the ******, ** store on 8/12 Iasked ******* the cashier to adjust the amount in today's sales. First, shelooked at the date and it took her a while to figure out from the receipt thatthere was a dup charge. She said that I was coming a week later? I was notreturning one of your rotten produce but am politely calling out an error youmade in the billing. I did not think that that statute expired in just a week.Then, she challenged me that I had perhaps taken quantity 2 of the same item.It took me a while to convince her that I hadn't. We visit the store almostweekly, and this is the trust Aldi employees display to their regular customers!!
  Then, she said that she couldnot take it off and asked me to get the item from the shelf. They have such adecrepit system that they cannot correct their own billing from their ownreceipts. They need the customer to bring for them from their own store theitem that they have not even purchased, to get a refund? This is super superpathetic.
  

  
  Sincerely,
  
  *****************************

  

  Business response

  08/26/2021

  I apologized to the customer and advised I will forward her feedback regarding the produce and the service at the store to the District Manager. I apologized for the service she received at the store. Customer stated no one ever contacted her until she contacted the BBB. I advised we did try to call her on 8/10. Customer stated the emails we sent could not be responded to. Customer stated we make it hard to contact us. I went over that she can call, email or chat with us five days a week. I apologized again. Customer asked how long before she will see improvement at the store. I advised I will forward this information today , however I do not have the District Manager's schedule. I advised I'm sure the District Manager will make it a priority. Customer is satisfied.

• Initial Complaint

  08/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to the Aldi store and during checkout after sliding my card the cashier got an error message saying host failed. She said my payment didnt go through and to slide my card again. I did and when I checked my account the payment was charged twice. I called the Aldi call center and they said to give it a few days one of the charges should not post to the account. A few days later the charges posted to my account so I called them back at which time they opened a case to investigate. I sent them an email with my checking account information showing the charged applied twice once at 6:35pm and once at 6:36pm. They denied my case stating that they didnt find anything erroneous and one payment was declined. I sent them proof showing that both charges posted and they refused to credit back the second charge and I did not purchase my items twice. I should not be charged twice for something I only purchased once.

  

  Business response

  08/13/2021

  ALDI **************** has read, reviewed and forwarded the customers concern to the appropriate internal department for review. **************** has spoken with the customer and provided director to the customer from our internal payments department. If the customer has any further questions, it is requested that he/she contact ALDI **************** at ***************

  Customer response

  08/18/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although the business themselves did resolve this issue my bank did. The business only called me to restate what I was already told which was nothing. I appreciate the effort.
  
  Sincerely,
  
  Krisonna ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩