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Business Profile

Grocery Store

ALDI, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ALDI, Inc. has 263 locations, listed below.

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    Customer Complaints Summary

    • 244 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased microwaveable steamed vegetable from Aldi and it started my microwave on fire!! My microwave needs to be replaced!!!

      Business Response

      Date: 04/23/2025

      ALDI **************** spoke with the customer on 04/17/2025 & 04/23/2025. The customer's concern has been routed to the appropriate department. However, because pertinent items have been disposed of, there are no further actions that can be taken. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23237346

      I am rejecting this response because: 50$ credit does not replace my microwave that was ruined by YOUR product!!! 50$ credit does not replace my microwave. $50 does not even begin to justify the damage that was caused! 

      Sincerely,

      ***** ****

      Business Response

      Date: 04/25/2025

      ALDI **************** spoke with the customer on April 17, 2025, and on April 23, 2025. During the most recent call with the customer on April 23, 2025, the customer was informed that due to them not having any remains of the product or the packaging, the supplier could not investigate; therefore, their request for additional compensation could not be forwarded to the products supplier. As a goodwill gesture, we offered a $50 ALDI electronic gift card, which the customer rejected. ********************** **************** considers this matter to be closed.

      Customer Answer

      Date: 04/28/2025

       
      Complaint: 23237346

      I am rejecting this response because:

      the product caught my microwave and packaging on fire!! How am I supposed to provide information off a package that caught fire? Clearly asking the impossible and not taking accountability for their actions or their products. 50$???? What does 50$ justify??? Would 50$ replace a microwave? No would 50$ replace my house if I hadnt acted quickly to putting the fire out? No  I also asked for a call back from a manager and NO ONE has reached out to me for a company to take this as a serious matter $50 does not justify a serious matter. 


      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 4-19-25, my family and I went to the Aldi's in *********, **. I love buying the fruits when you have them on sale. I put all of my items in a box that had been on the floor. I wanted to use the box to take my items out to my vehicle. As I went up to the register, I received no hello or did you find everything?" I put the box on the conveyor belt, and this girl (hair in a ponytail and part of the hair shaved off in the back) starts taking my items out of the box and literally throwing them on the belt. I told her to not throw my stuff. I had to say, Excuse me, please do not throw my stuff. In a snotty little attitude, she says, I'm not through your items. I had to say, Yes, you are. I wanted to put the items back in the box, and she just puts them in the cart that's sitting by her. I said to her I wanted to put my stuff in the box. She just continues to put them in the cart. By now I'm very upset. I know I was there between 2 and 4. Since I usually get consumables, I threw my receipt. But this experience was horrible. I didn't even get a thank you or anything. The girl needs to learn how to treat customers. I live about 60 miles away from *********. And to go and get treated like that. I told my husband that I don't even want to go back. Very unhappy with the service. 

      Business Response

      Date: 04/22/2025

      ALDI **************** spoke with the customer on April 21st, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

    • Initial Complaint

      Date:04/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************

      Business Response

      Date: 04/22/2025

      ALDI **************** spoke with the customer on April 21st, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered groceries 2 different times this month I did not get a refund or orders can I please get may I please get refunds for both orders on both cards *** and regular payment method card 6241 4 digits of card as soon as possible I spent $45.00 both times thank you write back my ALDI email address is ********************

      Business Response

      Date: 04/24/2025

      Accounts have been used to engage in inappropriate and fraudulent activity in violation of our Terms of Use | ALDI US (***********************************************************************). Pursuant to Section 23 of the Terms of Use, we have terminated the accounts effective immediately. The customer will no longer be able to log-in to or place orders through our website or mobile application, however, may still shop within our stores. If the customer has further questions or believe that this decision may have been reached in error, we ask that the customer contact directly at **************.

    • Initial Complaint

      Date:04/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complain is about one of the cashiers in Aldi ***************. She put my groceries in her shopping cart that was next to her (cashier). I haven't removed my groceries and she started to put the groceries from the other customer. I told her to wait until I put my groceries in my bag to start putting there the groceries of the other customer and she told me in a very rude way that That shopping card was hers. I came home and there were missing things in my groceries plus I arrived very upset of the way she was with me. Not nice at all. I went to Aldi today April 14 at 6:30pm. cashier that is in the ticket: ******. she is closer where are the shopping carts. 

      Business Response

      Date: 04/16/2025

      ALDI **************** spoke with the customer on April 16th, 2025. We apologized for the experience, and we thoroughly documented the information, which was forwarded to the District Manager that oversees this specific store location. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because I unknowingly consumed a product called Summit Ginger Beer, which contains ************************ (BVO) a chemical banned in many countries due to its toxic effects on the human body. I purchased and consumed this product without being aware of the potential health risks. Over time, I began to experience symptoms such as Confusion, Headaches, Tremors, Fatigue, Rapid heartbeat, Loss of coordination, Anxiety, Memory problems, Muscle weakness and Irritability. I later discovered that these symptoms are consistent with bromine toxicity, which is a known risk associated with BVO. At no point was I clearly warned that *** was present or that it could cause these health issues. Had I known this, I would have never consumed the product. I am extremely concerned for my health and for others who may also be unknowingly consuming this product. I believe this warrants public awareness, potential product reformulation, and/or removal from shelves.

      Business Response

      Date: 04/15/2025

      ALDI **************** spoke with the customer on April 15th, 2025. We apologized for the experience, and we thoroughly documented the information which was forwarded to both the product's manufacturer and to our ***************************** The customer's request for investigation results has been forwarded to the product's manufacturer, and once these results are received, ALDI **************** will reach out to the customer to provide them. Should the customer require additional assistance with this concern, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction took place on 4/4/25. The transaction amount was for $93.30. I recently tried to order groceries from Aldi online and the transaction said that it didn't go through but it took the funds out of my Snap account. When I called Aldi customer service at first they said that the funds had been released back to my Snap account but then when I checked it wasn't there. When I called back they said they didn't show A transaction. So I'm assuming I've lost my funds. I was attempting to purchase groceries. This happened In ********** Fl.

      Business Response

      Date: 04/10/2025

      ALDI **************** has read, reviewed and forwarded the customer's concern to the appropriate department for further handling. We will follow up with the customer once we have more information. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23175967

      I am rejecting this response because: Until I receive my money back I will not be satisfied. They wrongfully kept my money even though the order fell through. I have included proof of the purchase. I would also accept an e-Aldi's gift card for the amount of $93.30. The amount that was wrongfully taken from me.

      Sincerely,

      ****** *****

      Business Response

      Date: 04/14/2025

      Our ************************** has investigated this issue, and they have submitted a refund, which can take up to 21 days for it to reflect on the customer's account. ********************** **************** spoke with the customer on April 14th, 2025 to apologize and relay this information. ALDI considers this concern to be resolved; however, should the customer require additional assistance, it is requested they contact us at **************, Monday - Friday between the hours of 9:00 AM and 8:00 PM ET.

      Customer Answer

      Date: 04/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, April 5 2025 I went to Aldi's in ****************. I purchased a bag of Pink Lady Organic Apples for about $4.99. When I got home I opened it and each of the 9 apples in the bag was bruised. Only 3 were somewhat salvageable. Unfortunately I lost the receipt and could not return them. This is not the first time I have bought poor produce at Aldi's. A couple weeks ago, I purchased a bag of peaches, which was also un-useable. There have been other similar situations as well. I should not have to open a bag and examine each individual fruit. Aldi's should simply stop selling old produce. There is a ************;in the same shopping center which is where I will do my shopping in future.

      Business Response

      Date: 04/14/2025

       ALDI **************** attempted to contact this customer via email on April 7th. Customer has not reached back out to **************** as of yet and customer did not provide an accurate phone number. Information was provided to customer via email. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23167640

      I am rejecting this response because:

      Aldi's response is a flat out LIE. See attached screenshots.

      They did not attempt to communicate with me via email, they sent me an email telling me "We have attempted to contact you" - but that email (from no-********************************** was their only 'contact', telling me to call them. I don't have a phone so I emailed them to communicate via email which of course they ignored as their email address is ***************************************************************

      If Aldi's wants to communicate, they must do it be email only, from a real email address.


      Sincerely,

      **** *****

      Business Response

      Date: 04/16/2025

      ALDI **************** attempted to contact this customer via email on April 7th. Customer has not reached back out to **************** as of yet and customer did not provide an accurate phone number. Information was provided to customer via email. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 10:00 AM and 7:00 PM EST.

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23167640

      I am rejecting this response because:

       

      Aldi is LYING when they say that they have attempted to contact me (see attachment, email). Their only communication with me has been that email, which I responded to by asking them to communicate via email as I don't have a phone.  But of course, it was a no-reply email, so they will claim that they did not receive it.


      NO I am definitely not satisfied with their lack of a response. And I doubt that they will stop selling rotten produce.



      Sincerely,

      **** *****

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past nine months at this location, there has been a discrepancy in nutritional facts printed on the labels of the food items that are provided to consumers. Specifically, their daily nutritional values for fat content have been skewed, so any truthful details about your daily intakes are incorrect, and they have not strived to improve upon this. It is dire. My living situation could not be any better at this point in time, but I am under a household that has chosen to only shop at this location exclusively. In the past nine months Ive gained close to over 100 pounds to my original weight prior to having contact with this Aldi. I am concerned about the overall welfare of the greater community.

      Business Response

      Date: 03/31/2025

      ALDI **************** called and spoke with the customer on 03/31/2025. We documented the customer's concern and advised their feedback will be routed to the appropriate department for further review. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST

      Customer Answer

      Date: 04/01/2025

      Dear ALDI Customer Service,


      Thank you for reaching out regarding my concern about the discrepancies in nutritional labels at the Aldi on 62nd and western. While I appreciate that my feedback has been documented, I would like to request a more detailed response regarding how and when this issue will be reviewed.


      Given that accurate nutritional information is critical for public health, could you provide clarity on:
      When the review process will be completed?
      What actions will be taken if errors are confirmed?
      Whether consumers will be notified about any inaccuracies?


      I look forward to your response and appreciate your attention to this important matter.


      Sincerely,
      ***** McPherson 


      Business Response

      Date: 04/02/2025

      ALDI **************** called and spoke with the customer on 4/2/2025. The customer was informed we require additional information to assist him with his product inquiry/concerns. The customer was informed will need the name of each product, the UPC/Bar Code and the Batch No. / Serial No. of each product. The customer was informed we work with different suppliers and this information is necessary to be able to investigate his concerns. The customer advised he does not have this information at this time. The customer was advised all of his feedback has been documented and will be shared with the appropriate departments for further review. If the customer needs additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST and provide the required information for each product. At this time, we consider this matter to be closed. 

      Customer Answer

      Date: 04/04/2025

       
      Complaint: 23135325

      I am rejecting this response because: This does not meet the inquiry of what I have found. When my initial attempts to contact the Better Business Bureau about this situation I had intentions to settle this matter incredibly quickly, but due to the terms and policy that are instituted through the Aldi customer service line, it seems my desires cannot be met. Every product on the shelf from this Aldi in particular (Their signature select line), does not meet the criteria standard for regulatory nutritional food facts. It is egregious enough to want to contact a lawyer. I dont think receiving and making phone calls when I previously have stated that this matter was of dire importance is the proper creedence to be taken out to meet customer concern. If at possible sending agents to the warehouse and production sites immediately could have cited my cause, but communicating that seems to be too difficult. As a concerned shopper and a member of the community I only ask that the proper protocols be met with urgency, when the only evidence of this matter taking place is the effects on the community.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought. Ferrex mini compressor but the first time I used it the gauge was not working properly and obviously misread the air pressure delivery- over 11psi??I have corresponded over 10 times with them and sent 8 photos and a video. I was stunned to be told they wouldnt refund or replace it as they accused me of misuse

      Business Response

      Date: 03/31/2025

      ALDI **************** attempted to contact this customer by email on 3/28/2025 as a valid phone number was not provided. The customer has yet to follow up with ****************. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 90:00 AM and 8:00 PM EST.

    ALDI, Inc. is BBB Accredited.

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