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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On the 15th I had purchased groceries from the H333135**333437333831H&#**;s Battlefield location. I live about 100 miles away from the store, so I do not live close. After going to the store, I noticed that I was charged 5 times for 10 lbs bags of ******* potatoes at $3.99 a bag. I never bought any ******* potatoes, I only bought a bag of red potatoes which I was correctly charged for. Since I live a long distance from the store, I have been trying to call and get in contact with someone to get the issues resolved. I can&#**;t not get in touch with anyone. I have tried going online to get in contact with customer service but have not been able to. I am just trying to get my money refunded. The cashier I dealt with was *******
Business response
09/20/2021
ALDI **************** has successfully contacted the customer on 09/20/21. The customer's experience was documented and forwarded to the District Manger of the location, and the customer accepted a gift card for the overcharge they experienced. The customer is satisfied with our resolution to their concern and we consider this matter to be closed.Initial Complaint
09/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
No cat food! Had to buy more expensive brand and now I have no money for foodBusiness response
09/14/2021
The customer is in a country outside the US. We requested that they contact the ALDI in their country. We operate independently. I sent an email to the customer which stated this.
Initial Complaint
09/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a loyal Aldi customer for over 10 years, so I was very disappointed with the way I was treated by **** at your Wall, ** store. Two days ago I returned 2 unopened, non-perishable items to the Wall store. I purchased them for my 92 year old mom who is in hospice and she did not want them so I returned them to the Wall store. I got attitude from **** as well as a gift card for $3.94. Silly me, I forgot to use the card on the 6th when I checked out, so I tried to use it today at the Aldi in **********, **. The cashier at ********** told me that the card had no value on it - zero. Thanks ****.The cashier at ********** did nothing to help me but she told me to call the phone number on the receipt. As you know that is a waste of time. I also called the Batavia phone number and that was a waste of time - your system is designed so that a customer can never speak to ********************** on the phone. Apparently Aldi has no desire to fix this mistake so I have contacted the BBBBusiness response
09/09/2021
ALDI **************** has contacted and spoken with the customer (9/9/21) and provided assistance with his concern. Customer is satisfied with our effort to resolve his concern and we consider this matter to be closed.Customer response
09/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/02/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This is a complaint regarding packaged food quality at the recently open Aldi store by me.Just in July Aldi opened a brand new store by my house (*****************************************************)Nice big store, but there are some issues with refrigerated products there, specificallymilk and bagged salad. I bought half a gallon milk there twice, both times it didn't last until the expiration date, same for the salad.Last week saw the note on the door that they have a refrigerator issue, maybe it's a reason, but this store was just opened in July.Business response
09/03/2021
ALDI **************** called, left the customer a voicemail and sent the customer an email to contact us back for follow up to their concern on 9/2/21. The customer called us back today, (9/3/21) was assisted with their concern and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.
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Customer Complaints Summary
187 total complaints in the last 3 years.
100 complaints closed in the last 12 months.