We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

First Chicago Insurance Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

Customer Complaints Summary

  • 519 total complaints in the last 3 years.
  • 152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim with First Chicago Insurance after an accident that occurred on March 12, 2025, in ********, *****. My vehicle was unoccupied during the accident, and I held a full coverage policy with collision coverage, which was active and current at the time of the incident.Despite this, First Chicago has denied my claim without a consistent or reasonable explanation. Initially, they said the claim was denied because the accident occurred in *****. Later, they claimed it was due to the lack of a police report. Most recently, they claimed the denial was due to a false claim, which I strongly dispute. I have submitted all requested documents, including reports and photos.Since the incident, I have made multiple attempts to contact their claims department, but I have not received any meaningful assistance. It has now been over a month, and the lack of transparency and refusal to properly process my claim has caused me financial hardship. *** had to pay out of pocket for transportation, including purchasing another vehicle.All Im asking for is a fair investigation and a resolution to a valid insurance claim. I believe First Chicago Insurance is acting in bad faith and mishandling my claim, and I am requesting BBBs help to facilitate a resolution.Policy Number ILV839834-01 Claim Number 25ILV45936

  • Initial Complaint

    Date:04/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Car got vandalized on march 28, 2025 I contacted my insurance company it was already hard getting in touch with them so my car had to sit the next day the same person who vandalized my car came to burn it on march ******* they took a long while to send someone to take photos of my vehicle as well as coming to tow my vehicle. ***** *** Is my adjuster Ive been communicating with her but barely getting responses from her after they picked my car up she told me she were going to contact me never called me at the time she stated she were going to contact me Ive been emailing her even leaving voice messages so that I could get someone to send me a total lost letter so that I could get me a vehicle to get around with my infant child its been 2 weeks the company has not been doing their job barely picking up the phone contacting me at all

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have insurance coverage with the first Chicago I was in an accident on January the 19th I have a full coverage policy with said insurance company my vehicle was totaled and I cannot get anyone from Chicago to even return my phone call or any kind of response for that matter they are increasingly difficult to deal with and they are very rude when they do answer hang up before I can even say my name or put me on hold and never come back I would like to issue with my policy to be resolved thank you for your assistance it's been 3 months and I can't purchase another vehicle until they take mine out of the system and show it is paid

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a accident and the other driver was at fault, and my insurance declined to honor the insurance agreement.

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughters vatical was damaged by a few drag racers in the city of Chicago. A claim was made to this insurance company Claim #**ILS42193. They asked us to go to their recommended auto repair center and get the car evaluated for repair. We did this and First Chicago's Adjuster isn't returning calls to handle the repair. Her name is ****** ***** ************. Please help us with this negligent business.

  • Initial Complaint

    Date:03/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My can was hit from behind on the express way by a person holding first Chicago insurance since the 1st of October 2024. The insurance is yet to fix my car, they have the police report and is telling me theyre not getting in touch with there insurer to get a statement so they cant fix my car, the guy seem to be ignoring them, I need help with having them fix my car is been 5 months. Please help me

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024 I was hit from behind while I was driving for ***** He guy that hit me has Freeway Insurance (first Chicago insurance company). I was injured and had therapy for my neck and back. My car is damaged. This insurance company is not paying for anything. Now it has been a year. Still nothing.

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/1 I noticed I locked my keys in the car in need of roadside assistance so I called the insurance company. They claimed that I didnt have any roadside assistance for my insurance, which I knew that I clearly had it because it was on my declaration page so I have to call the company. Wegot nowhere so I waited till the next day. Call them back again. I got the same answer, but was told if I paid for it out-of-pocket would reimburse so I paid out-of-pocket.. when I finally got a hold of the insurance company again. They advised me that some other company dealt with the roadside assistance and they wouldnt reimburse **** asked to speak to a supervisor and that request one on deaf ears, and I was placed on hold and never gotten back to him for 35minutes. I clearly have roadside assistance on my policy so I would like to be reimbursed for that $130 135 whatever it was. I also have the call recorded for u to listen to

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was involved in a car accident on 1/1/25. The person who caused the collision is represented by First Chicago Insurance. Today is 3/6/25, and still there is ZERO resolution. When you call you get endless voicemail boxes that are full and/or dont return your calls. They ask your preferred language and to indicate if you need a Spanish speaker, but the request is ignored when they do finally call back only to be told that they dont speak Spanish and that basically we are out of luck. For two months it has been phone tag, language barrier, change of adjusters, and now they claim they need to get into contact with THEIR CLIENT who hit us before they can do anything, even though we were already told that all of that was done and we were supposedly waiting two weeks for the payment to be resolved so the car can get fixed. That never happened and was 3 weeks to a month ago. This company is a scam and I need my partners car fixed! All they do is beat around the ****, not answer the phone, purposely speak a different language, and play games, not to mention they ask when to call back for our ease, and then calling at the exact opposite time. This is a game for them. They have intention to pay. SCAM!!!

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a car accident in 12/2/24 in my ******* Tucson. The accident wasnt my fault. It is now 3/6/25 and I havent received a response about getting my car fixed. I spoke to an adjuster (********* ****) on 1/2/25 and all she wanted was my recorded statement about the accident. I gave it to her. She requested a copy of my bill of sale as I had a co-signer on my car. I emailed her the bill of sale in 1/6/25. I havent hurt anything since. I have called her several times asking if she received my email and to get an estimate on when I can get my car fixed and havent gotten a response. But if Im late with my insurance payments, they make sure I get the notice of cancellation. I just want my car fixed. It has been over 3 months since my accident. My car is beginning to rust from where I was hit.

First Chicago Insurance Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.