ComplaintsforBasas Marine Inc
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Complaint Details
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Initial Complaint
07/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my boat to sell at Basa's Marine since June of 2021, there was a broken windshield and the boat needed some work, salesman ************************* said that it would be ready to be sold within a couple of months, then he went unresponsive for over a month to then blame the service manager who apparently quit, the new service manager ****** kept giving me the run around for about 4 months, blaming the prior service manager. after a full year and being assessed multiple charges not only for undisclosed repairs needed but also for storage, this second one being totally unacceptable since the delay was Basa's Marine's fault, a total of $16070.26!, the boat was apparently 'sold', but now I have been dealing for over 2 weeks with a person name *********************** who has been telling me that they have not been able to send the payoff to the bank where I have the loan which is now delinquent, she has given excuses from her being on vacation, having closings, her dog being sick and that I am not their only client. I am looking for a refund on the storage fees and a full review of the charges they are deduction from the sales price of the boat, primarily now for a fraud investigation as they seem to be unwilling to send the payoff from the monies they collected from the buyer of the boat who took possession of it over two weeks ago.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.