Business ProfileforULTA Beauty

My account was hacked & the hacker changed both the email address & password associated with my account. I reached out to Ulta, and the conversation did make me feel better. The representative (********) understood I was unable to log in (the cause of my text) because my account was hacked (which she told me). The hacker changed my ***************** Nevertheless, ******** asked that I confirm my address & loyalty member #. When I informed ******** that I didn't know my member #, she told me to LOG INTO MY ACCOUNT. I reminded her that I could not log in, so she suggested that use the "Find my ID" feature on the website, which required that I USE MY EMAIL ADDRESS, which SHE had already INFORMED ME WAS CHANGED BY THE HACKERS. I was told, "In order to escalate this to our internal team we need that you can confirm your member ID number." At that point, I asked this could be escalated to someone else and if they could call me. At that point, she said it was escalated (I guess because I asked?). I asked some more questions: What is happening in the meantime? Does someone else still have access to my account? Were they still able to order anything from my account? She said, "they can't anymore since this was escalated." (So if I didn't ask that it be escalated, they would still have access?) I asked for the address any purchases were sent to, so I could file a police report & to know what was purchased & how it was paid for. ******** said she was not allowed to share that information. I asked, "When should I hear back? How so?" & was told, "We don't have an estimated time, once we hear back we will reach out to you." (I was never told how.)In the meantime, I have no idea what the hacker's spent, but my account's linked to my credit ***** *** had a gift card with a remaining balance and a decent amount of rewards. Additionally, a stranger has access to my credit card info, my cell phone number, my email address, and my home address, which is extremely concerning.