Reviews
This profile includes reviews for Onbe's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromAnn S
Date: 01/05/2023
1 starAnn S
Date: 01/05/2023
What a terrible & exhausting experience trying to get customer ************ money back from North **** Technologies (aka onbe).A credit ******* owed us was issued via a pre-paid debit/credit card from North **** (aka onbe) We didn't ask/apply for this card. ******* making money on the money it owes us. North **** making money on money ******* owes us. North ****'s info sheet included the option to "Request a Bank Transfer" or "Request a Paper Check" via its website. I went online to choose 1 of these options. The URLs for the options listed above led to a registration, activation, user name & password page. Which proved almost impossible. Why?1. The webpages were slower to open than any I've encountered since dial-up internet. So slow that one would think that the connection wasn't being made. Does the company actually exist or is this a scam, I asked myself. 2. I repeatedly typed in the CORRECT information the website asked for (identifying me and the card) and a message repeatedly came up that the info was incorrect. How to get past being held hostage by this impossible-to-get-anywhere system? Let's talk to a person. Also almost impossible. 3. The phone numbers listed on the card and info sheet were automated only, with no option to talk to a person. The automated system couldn't help me anyway because it needed info from the website page: registration, activation, user name & password. And remember, I was repeatedly shut out when I input the correct info. 4. Only because I dug deep online did I find another number. I had zero idea that calling this number could lead to a live person Yes, eventually I reached an offshore ********* answered my call, "customer service." She didn't identify a company's name. She eventually made an 'order' to send us a check for the amount ******* owes us.5. Will we actually receive the check? I have a confirm number, but little trust this is an on-the-level company.
Onbe
Date: 03/06/2023
Dear *** We apologize for the issues you had with requesting a check payment, your experience certainly sounds frustrating. Thank you for sharing details with us; we want to provide a seamless customer experience, and your open and honest feedback will help us improve going forward. If you have not yet received your check in the mail, please contact us at ******************* including your message below so we can quickly address your situation.Review fromJesse B
Date: 01/03/2023
1 starJesse B
Date: 01/03/2023
One of worst businesses ever. Everything doesnt work on their website. Not even the forget password function without going through a 3 hour experience with customer care. I have never disliked a businesses as much.Onbe
Date: 03/06/2023
Dear *****, We realize that your time is valuable and apologize for the difficulty you experienced with our website. We will share this feedback with our website team so they can work to improve the user experience. Thank you for taking the time to give this feedback; it is customers like you who help us to improve our business.Review fromStewart M
Date: 12/01/2022
1 starStewart M
Date: 12/01/2022
Initiated a same-day-ACH transfer from my CSL Plasma debit card account to my regular checking account on November 23rd, paying the extra $4.95 fee for the quicker service. It's December 1st, and the money is still nowhere to be found.Initiated a regular, slow, free ACH transfer on Nov. 29th, from the same CSL card to the same checking account, and it has already arrived. Multiple calls to their awful customer service have resulted in zero progress locating my money.The best they can do is an ACH trace that *** take 2 business weeks (!). Sure glad I paid that extra fee for the express service.This is a fraudulent company that needs to be investigated. The A+ rating proves the BBB is a joke as well. A pox on both of you.Onbe
Date: 04/16/2023
Hi ****************, we would like to learn more about your experience and address your concerns. At your convenience, please email ****************** with BBB in the subject line. Please include your name as its listed on your payment, and any additional information that would allow us to research your account. Thank you.Review fromBryce B
Date: 11/29/2022
1 starBryce B
Date: 11/29/2022
Terrible customer service. My card expired and spoke with one rep who told me to visit website where I could request a new card (at a cost of $10 even thought value of card is $40). Go to the site and no option for renewing card so call customer service again. This time I'm told that I need to fill out a paper form, mail it back to them and then they can issue a new card, minus the $10. Who knows how long it's going to take to get the new card as they have to receive and review a paper copy then snail mail out a card again. Feel like I'm dealing with a company from the 80s.Onbe
Date: 04/16/2023
Hi ****************, we would like to learn more about your experience and address your concerns. At your convenience, please email ****************** with BBB in the subject line. Please include your name as its listed on your payment, and any additional information that would allow us to research your account. Thank you.Review fromVinny G
Date: 08/19/2022
1 starTerrible service very annoying to deal with . wish it didnt existReview fromHolly C
Date: 08/09/2022
1 starNorth ****************** **************** is like the worst. I have tried to get rid of them after closing my service with them for U-Verse. They keep sending us Debit cards from a third-party company. Called North ****************** **** Also affiliated with Sunrise banks. I call them and the go between is very sick. I just want cash sent to me. By sending me a debit card with a third party they have violated our rights. By giving our information to a third party. Who then gives us a debit card and threatens to charge us fees? The last one was for, get this, 68 cents. I dont want anything to do with them and told them so. They will not close my online account with **** until we use the card. I think it should be looked into. They are violating our rights by taking the money they owe us, selling it and having another company make money. It is a big fraud. Apply this variable of dishonesty by millions and you know someone is ripping off a lot of people and are making big money. We cut the card in half and sent it back to the company who issued it. We do not want the money. **** has become a terrible company to work with. Now corrupted. If I want a debit card, I will apply for one. I do not want this one.These two companies are at playing a game of fraud... AT & T and North ****************** **** Again AT & T is selling our information to this third party company. It is a violation of our rights. I do not want this debit card.Review fromSelma A
Date: 08/08/2022
1 starSelma A
Date: 08/08/2022
North lane is now Onbe. New name, same crappy company. Sometime the customer service people actually try to help, but it seems they aren't properly trained to know that No Matter How you try to get your money out of this card, YOU WILL BE CHARGED A FEE. Or maybe they do know, but are intentionally lying about the mandatory and inescapable fees. Maybe their bosses are telling the *** folks not to admit it, bc it seems to happen regardless of which person I've spoken with. The companies using this service from this terrible company need to dump them. They even charge a fee for NOT giving you your money, even if you don't check your balance. Scam. Avoid it if at all possible.Onbe
Date: 09/20/2022
**************,We are sorry to hear that there was confusion about the fees associated with your card, and we can understand your frustration. We reviewed your account and confirmed that the fees you were charged were correctly listed in the Schedule of Fees that were sent with your card. To make up for the inconvenience, we have refunded your most recent fees.We will also email you a copy of the Schedule of Fees list for reference.Let us know how we can be of service to you in the future.Review fromMeridee J
Date: 07/16/2022
1 starMeridee J
Date: 07/16/2022
**** partnered with Northlane to provide debit cards as refunds owed for **************** In the last few weeks, I have received at least 3 debit cards. I had to register three different user names/email addresses to get my refunds. Each took about an hour to activate and eventually (after MANY attempts) transfer the refunds (less than $10 each) or request paper checks. I'm betting that many do not feel their time is worth the effort. I didn't think it was worth the effort, but I'll be darned if Northlane or **** will keep my refund. I'll bet they are counting on us not to bother. **** should be compelled to provide their own refunds directly to consumers. Absolutely unacceptable way for ****/Northlane to do business. I am utterly disgusted with both companies.Onbe
Date: 09/20/2022
****************, We are sorry to hear that you had a difficult time registering your cards, and we appreciate your feedback on the experience. If you receive any additional cards from us in the future, please call the **************** number on the back of your card, and we would be more than happy to combine the funds into one account.Review fromBrian G
Date: 05/10/2022
1 starThey make it impossible to spend your refund. The faq says it works with digital wallet, customer service says it doesnt. What a joke.
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