Customer ReviewsforOnbe

If I could give zero stars I would. Customer service at ********************** is a sham. I submitted a claim for fraudulent charges in an incentive card within the 90 day window. They confirmed receipt, and, said it may take in to 90 days. I followed up every month, sometimes bimonthly. Finally, after 120 days they said the claim is too old and is denied. Because I did not hear from them in a timely manner, I believe they let this claim fall in the cracks, and rather than admit that, they simply denied it and claimed she as the issue.

Dear Cardholder,Each fraud case is unique to the account holder but the terms we follow are with **** and Mastercard that limits intervention. An explanation of the denial reason was provided to you. In the event that you need a copy of it please contact us at ******************************* with BBB in the subject line. For privacy reasons please do not provide contact or account information on this platform, thank you.

On 7/23/23 we bought a refrigerator from The Appliance Factory in *******, **. Part of the deal was to get a $40 **** card after delivery and installation. *******, ** is our summer home and we have a winter home in *******, **. After logging on to the site we saw that our application was rejected. We went back to the store on 9/16 and they called someone and confirmed that we were entitled to the rebate. We were told that we would get the rebate sent to our ******* address. We waited and did not receive anything before we left for ******* on 10/15. We thought that we would have the card in the mailbox when we returned to ******* in May 2024. Nothing was there. I went to the store and they told me to call the number on the email conformation I received on 8/5/23. I called and all I got was policy that the period to get the card expired, I asked for the supervisor and got another tel number, . Called them at got the same script read to me. I did get what another number, which resulted in getting the same script read to me. I was just asking for someone to address my specific situation but it appears all they have is a service desk that can just regurgitate the script theyre given and hand out phone numbers. Is there anyone that can help me get my $40 **** card?

****************,Thank you for sharing your feedback. We would be happy to review your account and circumstances further. Please contact us at *************************************************************** and enter Customer Success Agent in the subject line for privacy reasons please do not provide contact or account information on this platform.

Their website is broken. Have tried several times over a week trying to login to their site to transfer funds from my card to my bank account, and the site won't allow me to login.I email support, only to get a stock answer of "clearing cache and cookies" and trying again. I followed their instructions, and their suggestion didn't work. Still can't get into my account.So I responded to that original email for further suggestions and haven't heard back for nearly a week. I even tried sending in another support email, and haven't heard back for several days. Yes, I have to option of withdrawing cash using the debit card, but I'd rather not deal with ATM fees. I would like a direct transfer so I don't have to pay fees. The most frustrating part is the silence from the company. They don't acknowledge issues and won't respond to follow **** Absolutely disappointing experience.

Hello *******,We strive to create positive, meaningful connections with our account holders and sorry to hear that your experience with Customer Support did not live up to that expectation. Upon reviewing your account, we confirmed that you were able to transfer funds successfully to your bank via ACH transfer. If you need additional assistance, please contact us at ******************************* with BBB.

I purchased a $50 prepaid **** card from Digital solutions. I activated and registered the card as was instructed. Today I tried to use the card to purchase something, and the **** card was denied. Logged in to my Digital Solution account and it says, You currently have no payments in your wallet. I called customer service they said the card under investigation and is on hold for no reason. Now this is over a week. Horrible service.

**********************, Thank you for your feedback! It sounds like you may have recently received an identity verification prompt. This prompt is a security enhancement to ensure compliance with all current and emerging international regulations. The verification of your identity is required before this payment, and future payments, can be claimed. Once the requested information is received and validated, you will be able to proceed with redeeming your payment. If you have any additional questions, please contact us at *************************************************************** and enter Customer Success Agent for KYC' in the subject line. For privacy reasons please do not provide contact or account information on this platform. Thank you

I applied for a $100.00 rebate applicable to my purchase. Waited many months for the card which never arrived. On December 27, 2023 customer advised that the card was still active and had not been used. They canceled the old card, and issued a replacement advising that I should get the card in **** days. On January 15 I called and was advised that a replacement card would be sent within **** business days. It has now been 1 month and I have not received the replacement card.Please advise when I will get my money.JohnB

We strive to create positive, meaningful connections with our account holders and sorry to hear that your experience with Customer Support did not live up to that expectation. We were able to locate your account and a new card was express shipped to you on 2/22. If you have any further issues please contact us at *************************************************************** and enter Customer Success Agent in the subject line For privacy reasons please do not provide contact or account information on this platform.