Business Profile
Air Purification Systems
Blueair, Inc.This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.04/5 stars
Average of 28 Customer Reviews
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Review fromCheryl K
Date: 01/17/2025
1 starCheryl K
Date: 01/17/2025
Absolutely horrible company! For months I have emailed and spoke to them and AGAIN moments ago regarding charging the wrong card including sending screenshots I've updated the card INCLUDING the site doesn't allow me to remove the one they kept charging for my shipment. They correctly charged the right card for my daughters but not mine. I have gone through this 6 months and have demanded a refund BACK to the incorrect card. They tell on the phone AGAIN they removed the incorrect card and updated the correct one then say "Unfortunately we are unable to refund BACK the money to the other card BUT we updated the correct one on both shipments" they played games each time I sent emails with screenshots and proof then don't respond for weeks. Then send an email weeks later with "We are not understanding the problem can you please call # and speak with us" how do you not understand after providing proof then tell me you are unable to return $106. Dollars and change for their screwups! I've had enough and will be cancelling all subscriptions including filing a report with my ************************ as well as the United States attorney general including the ************************. This is egregious on every level!!Blueair, Inc.
Date: 01/29/2025
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had with your recent filter subscription order. We have processed a full refund of $106.29 for your most recent order to the card that was originally charged for that order. You should see this reflected in your bank statement within 3-5 days. We are committed to continually improving our customer experiences and hope to have the opportunity to serve you better in the future.Review fromPatricia H
Date: 12/17/2024
1 starPatricia H
Date: 12/17/2024
The old bait and switch. Time for filter replacement and sorry we don't have the normal affordable ones in stock. All we have are the $70 ones available. Don't buy this product.Blueair, Inc.
Date: 12/18/2024
Thank you for taking the time to share your feedback. We were able to review your account and can confirm that we are currently fully stocked with each type of replacement filters for the 311i Max unit. We have reached out to you directly to help ensure you receive the filter you need.Review fromVe H
Date: 11/29/2024
1 starVe H
Date: 11/29/2024
I have one month left on my warranty for the Blueair ****************************************************************** after I gave them the copy of the receipt. No response from then and it has been two weeks.Blueair, Inc.
Date: 12/02/2024
Thank you for bringing this matter to our attention and we sincerely apologize for the delay in our response. We have been working diligently to gather all the necessary information and are pleased to inform you that we are in the process of replacing your unit under warranty. We appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued trust in our products and services.Blueair, Inc.
Date: 12/02/2024
Thank you for bringing this matter to our attention and we sincerely apologize for the delay in our response. We have been working diligently to gather all the necessary information and are pleased to inform you that we are in the process of replacing your unit under warranty. We appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued trust in our products and services.Review fromJoseph R
Date: 09/06/2024
2 starsJoseph R
Date: 09/06/2024
They mess up orders and horrible customer service. Canceled subscription 3 months before moving to find out they still sent it to a house across country and all I got was that *****. Buy Honeywell never had problems with anything or anyone.Blueair, Inc.
Date: 09/09/2024
We sincerely apologize for the inconvenience and frustration you have experienced with your cancelled subscription and the recent incorrect shipment. We have not been able to locate any orders based on the information provided in your review. To resolve this issue, we will be reaching out to you directly to obtain the relevant order details. Additionally, we will be issuing a refund for the order that was incorrectly shipped. Please be assured that we are committed to assisting you towards a quick resolution.Review fromWalter B
Date: 08/18/2024
1 starWalter B
Date: 08/18/2024
I purchased two Blueair air purifiers over two years ago and set up filter subscriptions to receive filters automatically. It worked fine until a few months ago when I was informed that my subscription orders were cancelled and that I needed to update my payment method. I logged onto the Blueair website and checked my credit card information and saw that all the information was correct. I informed Blueair that my credit card information was fine, and that it was the same card and information that worked for previous subscription orders. The subscriptions were rescheduled to ship and then I received another email stating my subscription orders were cancelled and that I needed to update my billing information. I was getting very frustrated so I called my credit card company and they told me that Blueair was flagged for possible fraudulent activity and that they had denied the charge to avoid a possible fraudulent charge. I explained to them my subscription with Blueair and was told they would lift the fraud status for a couple of days only. I then informed Blueair they needed to complete the billing ASAP, but they didn’t. So Blueair has cancelled future filter subscriptions, they don’t seem to be doing anything to get the problem resolved, they stopped communicating with me, and I am stuck with two air purifies that I can’t get new filters for. Their customer service is absolutely the worst! They don’t answer my questions, don’t make any attempt to resolve the issue and simply close the case, over and over. Absolutely the worst retailer I have ever dealt with.Blueair, Inc.
Date: 09/09/2024
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered and we understand how important it is for our customers to have a seamless experience. We regret that wasn't the case with your recent filter subscription orders. We can see that we've been in contact with you since leaving this review and were able to help get the replacement filters shipped to you as a courtesy. Please be assured that should you experience any other issues, we are committed to resolving them for you. If anything else does come up, please do not hesitate to reach out to us and we would be happy to help. We value your business and are dedicated to providing a better experience moving forward.Review fromTi B
Date: 06/14/2024
1 starTi B
Date: 06/14/2024
I've been dealing with the Wi-Fi connection problem since last September. I've called several times to the company and also chatted via email. They have twice now walked me through a reset of my air purifier, but it does not work. We will email back-and-forth and then they ghost me. I will call several times getting the runaround and never being able to speak to a supervisor or resolved my issue. There is no longer any support through this company.Blueair, Inc.
Date: 06/18/2024
We are truly sorry to hear about the ongoing issues you've been experiencing with your Wi-Fi connection and the frustration it has caused. Please accept our sincerest apologies for any inconvenience and for the times you felt unsupported. It is never our intention to leave a customer feeling dissatisfied or without help.We are committed to resolving your air purifier's connectivity issue and ensuring that it functions as expected. We have reached out to you directly to discuss the matter further and help get your purifier connected again.Your experience is important to us, and we are dedicated to making things right. Thank you for bringing this to our attention, and we look forward to speaking with you soon to resolve this matter to your satisfaction.Review fromEmily G
Date: 04/17/2024
1 starEmily G
Date: 04/17/2024
We have 6 different air purifier machines from Blueair that are very expensive. We cannot find replaceable filters to purchase. We have used their online chat and put in the correct serial numbers and keep getting a response that the serial numbers are not correct even though they definitely are. We have tried to resolve this for over 1 month online and via chat, but there is no way to contact them or get a resolution as to whether they are simply no longer making any filters. A very disappointing business after we invested a lot of money for their air purifiers.Blueair, Inc.
Date: 05/13/2024
We're truly sorry to hear about your frustrating experience with our air purifier filters. We understand how crucial it is to maintain your investment in clean air. We apologize for the inconvenience you faced with our online chat system. Your feedback has been noted, and we're working to improve our support channels. Regarding your filters, we've verified that they are available for purchase on our website. Here's a direct link to the filters for your Pro L unit: *************************************************************************************************. If you encounter any further difficulties, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.Review fromGeorge C
Date: 03/31/2024
1 starGeorge C
Date: 03/31/2024
Fraudulent charge and several attempts to my debit card by this company. Don't know how they got the number. Clearly a pattern of criminal conduct here. Thankfully my credit union notified me before Blueair stole all my money. When I was speaking with my credit union they said they have seen several of these fraudulently charges. Time for the authorities to put a stop to this.Blueair, Inc.
Date: 05/13/2024
We're truly sorry about the unauthorized charges on your card. Rest assured, we want to look into this matter for you and are here to help in any way possible. Please reach out to us directly, and we'll work swiftly to resolve this for you.Review fromBrad S
Date: 02/09/2024
1 starBrad S
Date: 02/09/2024
Fraudulent charges to my debit card by this company. Don't know how they got the number. Called the contact number on the charge about it and the strongly accented (*********?) *** insisted on me providing far too much personal info in order to "track down the order". (I refused.) This place stinks of scammer, especially after reading the other reviews here.Blueair, Inc.
Date: 05/13/2024
We're genuinely sorry for the inconvenience caused by the unauthorized charges. Your security is paramount to us, and we're committed to resolving this promptly. Reach out to us directly, and we'll do everything we can to assist you and ensure a swift resolution.Review fromester p
Date: 01/30/2024
1 starester p
Date: 01/30/2024
my 605E (w auto adjust, more expensive) air filter broke and was under warranty, but they sent me the wrong replacement (605 model w no auto adjust speed). Then their customer service is telling me that my warranty and purchase order was not 605E. But pics it was 605E. Then they told me they discontinued the 605E but on their site the 680i model replaced it and there's more than enough units on Amazon store yet they're refusing the send me the replacement still.Blueair, Inc.
Date: 05/13/2024
We truly understand your frustration and apologize for any confusion regarding your warranty claim. Upon reviewing your case, we found that your unit, the 650E, was unfortunately beyond its warranty period, having been discontinued back in 2014. While we no longer manufacture the 650E model, we extended a goodwill offer of a comparable unit as a gesture of our commitment to customer satisfaction, given the circumstances. We acknowledge your disappointment in our inability to provide the specific replacement you requested. We want to assure you that we're here to work with you to find a solution that meets your needs. If you're open to discussing alternative options or further assistance, please reach out to us directly.
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