Complaints

This profile includes complaints for Mepco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mepco

  10 S La Salle St Ste 2310 Chicago, IL 60603-1068

  
• 

  Mepco

  111 Canal Street #375 Chicago, IL 60606

  
• 

  Mepco

  P.O. Box 5978 Carol Stream, IL 60197-5978

  
• 

  Mepco

  147 N. Michigan Ave. Chicago, IL 60602

  
• 

  Mepco

  Carol Stream, IL 60197

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge on my bank account for $135, with a company I wasnt familiar with, Mepco. I called to find out what the charge was and request a refund. I spoke to **** the manager and he said I was accidentally subscribed and that he would cancel the subscription and Id receive a refund within a week but its been well over a week. So I called him again, today 02/09/25 and when I asked him where my refund was, he said I dont know. I asked him when I can expect my refund and he said I dont know. In fact he said I dont know to every single question I asked. He was very unprofessional saying I dont know to everything and he seemed very suspicious. The name of the company is Mepco. I didnt authorize this charge and Im trying to get my money back and I was informed that I would receive my money back.

  

  Business Response

  Date: 04/14/2025

  see attached 

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ********* from the warranty company on March 25th and I explained I did not want the service. He asked if he dropped the price would I consider. He stated he would send me the information regarding the contract where he will lower the price from $235 to $168 so I can see what's included. He referred to it as a 30-day research and asked for a credit card explaining it was policy. I had no idea he created a contract until I received it. I immediately called the number they gave me. I called many times and could not get them to cancel the contract. They said I had to pay a late fee or they would not cancel the policy. Asking for my credit card number tricked me into the contract. I immediately called the credit card company and put a hold on the card. I called many times to have this contract canceled before the 30-day notice after the date I spoke with ********* who created the policy on the date we spoke on the phone. ********* did not have my permission to create a contract. I will attach my phone bill showing the many calls I made to try and get this resolved and they would not. Also attached is a copy of a letter to cancel the coverage and a return receipt. This policy still was not canceled. They said if I paid the late fee they could cancel.

  

  Business Response

  Date: 03/24/2025

  see attached 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a platinum home warranty plan from the said mentioned company 10/19/2023. Since the time of purchase, this company has not covered any of the four requests that was made on my behalf. The company denied to replace a garbage disposal, parts to my washing machine, replace a thermostat and a hot water tank. This company faithfully takes the amount of money out of my account each month. I have not cancelled because I continued to work with this company, and I would have purchased the contract effective June 2025. At this time, I will not be responsible for payment for one year. I don't understand how a company, such as this, can get away with denying coverage for almost anything that can go wrong in your home. This was my intentions for purchasing the warranty in the first place.

  

  Business Response

  Date: 03/26/2025

  see attached 

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23100758
  
  I am rejecting this response because: The complaint should have notified and have been forwarded to Integrity (Sing for Service), LLC, d/b/s of MEPCO.  It was my intentions to make the complaint against Integrity not MEPCO since MEPCO only is responsible for handling the accounts of Integrity.  Integrity is sole responsible for any and all repairs that rejected in my claim.  At the time, I was under the assumption that MEPCO was conducting the rejections, but they informed me that they only handle the payment accounts for Integrity.  

  Therefore, I will pursue my justification with Integrity and not MEPCO
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lady who called me said she was with carsheild and explained a lawsuit settlement that would be giving me better coverage at a lower price. I had been ignoring the unknown local number she called on but accidentally picked up this time she said this was the last attempt to offer me this new price if I hadnt answered this time. I should have known it was a scam when she asked for my card number that she wasnt allowed to look up for me. I called carsheild they said mepco had nothing to do with carsheild so I called the bank to stop mepco transactions that showed on my bank account as auto ********************** center for $94.00 autopay monthly

  

  Business Response

  Date: 03/24/2025

  see attached 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a contract on February 26 because I bought a different car and I had an excellent new program they kept harassing me and I was very nice. I said respectfully listen I dont need the contract. They didnt like the idea I wanted to cancel I could not use whatthey had to offer. They are still charging me because they have access to my bank even though they kept calling me over and over and I told them tocancel. They dont listen. They think they can force coverage on me for a **** that the dealership has Im driving a ****** with a different plan Now I have to wonder if my bank could put a stop pay on the check or if I need a new bank account When you tell someone no it is no they make me feel like Im being raped by my boyfriend you tell your boyfriend no and he doesnt listen and he rapes you anyway I am so disgusted with these people. How dare they push something on me I dont want? when I say no I mean it I dont have to justify anything. They just have to respect my answer. So I canceled February 25 and they charge me on March 10 for another month. This is a problem.

  

  Business Response

  Date: 03/20/2025

  see attached 

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/02/2025-3/15/2025 Have not made payments to MEPCO. Cancelled policy with *********************** and Home Assure 12/30/2024 and MEPCO. Have replied to MEPCO each month sending their literature on how to cancel a policy. They state after non payment MEPCO will cancel policy in 30 days. Have sent copies of letters and date and time I canceled policy verbally. Have sent copies of all letters each month to Credit Card ************* Last time was 18 pages. Was charged two payments and late fees 3/04/2025 of $334.26. Set up another dispute case with C.C. and another stop pay. Today billing statement shows I have made 3 payments and starting again for 4/02/2025 for $162.13. Sending 16 pages again to MEPCO and Credit Card Co. ************* on 3/17/2025

  

  Business Response

  Date: 03/21/2025

  see attached 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23076856
  
  I am rejecting this response because:I have sent the paperwork to Mepco Certified Mail 3/17/2025 and it should be arriving this week. I have an open dispute case through my credit card company. I included in the paperwork to MEPCO how/why they will cancel the account for ************************* they have stated in four different documents, also copy of letter dated Dec.30 that I revoked the authorization for recurring payments. Credit card company has all of these same pages that was sent 3 times to MEPCO. If BBB did not receive these first time of complaint I am sorry I am just learning how to use this computer and don't know how to resend stated pages. I can fax them if needed. I have a Payment amount change  letter from MEPCO that states payment scheduled for 01/02/2025 will be in the amount of $0.00 and will be automatically processed according to terms of payment plan agreement for product warranty I received it 1/06/2025 even though the first $162.13 was charged on 1/02/2025. I want a written letter from MEPCO that their policy is canceled and no money or late fees are due and there is a $0.00 balance. My correspondence to MEPCO is to show non payment of scheduled payments not trying to cancel Home Protection contract. That was done by letter 12/27/2024 and 12/30/2024 along with letters and phone call to Home Assure, MEPCO 12/30/24 and phone call 12/31/2024 with *****. This company does not seem to be able to find any correspondence from me. Again if the BBB needs all these copies of letters I can Fax them. I want this policy canceled and no further bills from MEPCO and a letter stating that.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from ***** warranty called my 95-year-old father and convinced him that he needed a home warranty program. He has significant dementia. I called Inova and told them to cancel the policy and the person I talk to told me they would and promptly hung up. Today I got a letter from my father, indicating Mepco is going to be billing him monthly for a home warranty. He has no capacity to make that decision and I as his power of attorney I make those decisions for him. I have consequently canceled the card that he used to purchase this policy however, Im fearful that he is going to be receiving mail threatening him to continue to pay. I had contacted Innova within 30 days of the purchase and expect a full refund. Theres no excuse for preying on the elderly like this.

  

  Business Response

  Date: 03/19/2025

  see attached 

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mepco company, *******************************************************, is a FRAUD and a ************* They Have MANY FAKE e-mail addresses of "Employees" And MANY FAKE office numbers that NO ONE ever answers, so Obviously there's NO way that thousands of us Customers can Get our Refund back because NO REAL "Employee" ever answers their office number! I'm Extremely ****** OFF, i want And DEMAND My money/Refund back but NONE of us Customers can get a hold of them! HOW are WE (Customers) supposed to Get our Refund back when ALL Mepco has are FAKE e-mail addresses And FAKE office numbers!? I've e-mailed 3 "Employees" and 2 e-mails Are FAKE, the 3rd one went through, i sent it to their office on 03/12/25, But i STILL have NOT heard from anyone at All! This Really is causing Me A LOT of anger, stress and i'm Real ****** OFF over this situation (thousands of us Customers Are ****** OFF And WE Deserve Better, INSTEAD of being SCAMMED by S.O.B. THIEVES And CRIMINALS such as Mepco)!

  

  Business Response

  Date: 03/17/2025

  see attached 

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23071847
  
  I am rejecting this response because:

  Even though these SCAMMERS, LIARS And THIEVES (Mepco company) Supposedly says that They,   "...only services the payment plan (collection of payment)..."  for their SCAMMER, LIARS And THIEVES friends over at *******************,  even thought Mepco Supposedly claims to have NOTHING to do with ********************  they ARE STILL collecting payment from US Customers, which means that i KNOW that ********************** IS VERY GUILTY JUST like the ****** LIARS And THIEVES over at ********************   Back in January 30 of 2025,  yes i did get charged $100 that i paid to some company for a FAKE auto insurance thing, but because i DID Desperately TRY to Cancel with ******************** i was NEVER able to locate them because they ARE ALL LIARS AND FAKE who have FAKE office numbers, that ************ is a FAKE ************ number" and even though i DID TRY to leave my name and phone number for someone to call Me back (DID call since the FIRST week of February 2025 to Cancel that FAKE auto insurance thing because it had NOT been 30 days yet), but EVERY time i called, their STUPID answering machine (A.I.) does it ON PURPOSE to NOT get our name and/or our number correct, so then i had to keep pressing the button to correct Both my name and/or number, and each time, their A.I. would STILL do it ON PURPOSE to NOT get it correct so i hung up after the third try.  Then on the second week of February i tried it again and i got NOWHERE at all, and i Tried it again on the third and the fourth week of February with NO ONE ever calling Me back from ******************* (Mepco's Partner who ARE ALWAYS LIARS, SCAMMERS AND THIEVES just like ALL of Mepco),  so i was very ****** off by the end of February because they NEVER called me back.  By the first week of March, i Tried this again and by then i was very ****** off at BOTH Mepco and at ******************* because since their A.I. NEVER GOT My name Nor my phone number Correct, this is Exactly what they do ON PURPOSE so that They DON'T have to call us back so that after the 30 days have gone by, then they can say that Supposedly we DIDN'T really want our Refund(s) back because we let it go AFTER the first 30 days, But WE DO want our Refund back but we get NO WHERE with a FAKE A.I. "Receptionist", so that made Me very ****** off and by now i was ready to want to yell And cuss at BOTH of these FAKE SCAMMING companies because THEY'RE BOTH GUILTY!  

  I started to ****** EVERY information i could find out about BOTH of these LIARS And SCAMMERS at Mepco and at ******************* And ALL of the Reviews ARE BAD about who these THIEVES ARE, so that's when i got even MORE ****** off and i decided to make my complaint on them with You (BBB), but i Still DID TRY to contact them BOTH and ALL i got were UNopened e-mails from Mepco letting Me know that those three e-mails that i Tried did NOT work, ALL three of those e-mails got sent back to Me letting Me know that there was NO one by that name (one of those FAKE e-mails is the one listed on their letter to You, BBB, and it's the one that starts with "Requests@...",  and i Also DID TRY to contact ******************* with two FAKE e-mail addresses And i found four different office phone numbers and again, ALL of them were/ARE FAKE ************************** numbers that NO ONE ever answers because it's NOT a real person, IT IS a FAKE A.I. person who will NEVER pick up Nor will they ever, NEVER return our calls whenever we DO TRY to leave a message (as i said earlier, because their A.I. does it ON PURPOSE to get ALL of our names and/or our phone numbers wrong)!

  This is why last week, i decided to make this complaint against Mepco with You, BBB, and this is why i will NOT be satisfied until Auto Renewal Ceneter ALSO GIVES ME BACK My FULL Refund of $100.00 that i got charged to My debit card back in January 30 of 2025, because it's NOT My **** problem that THEY BOTH do it ON PURPOSE to NOT have a REAL person working for them to answer their **** office number, so that US Customers can Cancel our policy with them BEFORE those 30 days are up!  Those two companies ARE LIARS, THIEVES, SCAMMERS, LAZY BUMS, good For NOTHING USELESS AND POOR Excuses for "Human beings"!  THEY BOTH NEED TO BE SUED BY ALL OF US AND/OR THEY NEED TO NEVER (EVER, NEVER) TO BE ALLOWED TO DO BUSINESS ANYWHERE IN THIS ENTIRE U.S.A. (which by the way, IF ******************* ALSO Refuses to Give ME BACK MY FULL Refund of $100.00,  i Definitely WILL BE CONTACTING The ******* the ****** AND ************** on Them SO THAT THEY CAN ALL LOSE THEIR FAKE SCAMMING "Businesses" FOREVER AND SO THAT BOTH companies GET GO TO PRISON FOR MORE THAN 20 YEARS)!   Yes, i/WE TRULY HATE These Type of LOW LIFE LIARS, SCAMMERS, POOR Excuses for "Human beings", LAZY BUMS AND good for NOTHING THIEVES!  I Demand for ******************* to ALSO Give ME BACK MY FULL Refund ($100) NOW!  These two companies have caused Me A LOT of anger, stress, anxiety AND frustration And i swear i TOO WILL ALSO Go to ALL media outlets And to ALL V.A. websites and Their magazines to let ALL people know to NEVER trust these two companies at All and to see where WE Can ALL Go so WE can Begin to SUE BOTH of these FAKE SCAM THIEF companies a.s.a.p. because BOTH of Them DESERVE To Have ALL of their assets Taken away AND THEY ALL DESERVE PRISON FOR MORE THAN 20 * bleeping * YEARS!  Here are ALL of the FAKE *********** numbers that belong to this FAKE, LIAR, SCAMMERS AND THIEVES called ******************* (the CORRUPT "sister company" to Mepco),  IT IS Time that THEY ALL GET EXPOSED To ALL of AMERICA So That EVERYONE Can SEE WHO These two CORRUPT, EVIL, two-faced SNAKE, THIEVES REALLY ARE---   the "Receptionist" FAKE A.I. numbers are as follows:   ************,  ************,  ************,  ************ and i'm Very SURE that there are MORE of these 844 FAKE A.I. numbers out there but i haven't been able to find out the rest!

  ENOUGH IS ENOUGH,  WE THE PEOPLE IN  AMERICA  ARE * bleeping * FED UP AND FURIOUS For GETTING LIED TO AND SCAMMED, By TWO-FACED SNAKES, LIARS, THIEVES AND SCAMMERS Such as ******************* AND THEIR "Sisters"/PARTNERS IN CRIME, Mepco!  IT IS TIME THAT THEY ALL GO TO PRISON Because WE WON'T PUT UP WITH THIS  BULL - SH**  NO MORE AND THEY'RE Going TO BE SUED BY ALL OF US AND WE WILL WIN,  So Listen up ******************* (And You TOO Mepco), GIVE ME BACK MY FULL REFUND(S) NOW AND LEAVE ME ALONE AND YOU HAD BETTER NOT EVER, NEVER, TAKE ANOTHER ***** FROM MY BANK Account NOR FROM ANYONE ELSE'S BANK Account(s) EVER AGAIN, OR ELSE...    (this is NOT a threat from Me, BUT a PROMISE that i WILL BE Getting in Contact by Today to ALL of those media outlets that i told You about, Especially the ******* the ******, ANY Fraud Tip center/office And ALL V.A. offices and/or Their magazines because YOU ALL REALLY DO DESERVE TO BE IN PRISON FOR MORE THAN 20 YEARS EACH)! 

   

  Sincerely,

  
  ***** *******

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is very big scam scheme company which uses many names to scam.- **********************- Empire Auto Protect - Endurance Auto Warranty - SING For Service LLC - MEPCO All these companies use MEPCO as "Payment Plan Provider", but in fact all operated by same ******** experience was same as many other, they told me I can try for 30 days, if don't like, can cancel and get full refund same day. Moreover, they said they'll send the contract and I can see coverages if I like it, I can sign and if not, just cancel.Then, I received the contract in about 2 weeks or so. I read it, and decided to cancel. Sent email about cancellation, and called support regarding the same. They were rude and abusive, saying "you can't cancel it unless you sell your car or total loss", while the contract says, can cancel anytime and when stopped making next payment. And at the same time when I was talking on the phone to cancel, they charged me again. I had no other choice other than disputing charges with Credit card provider.

  

  Business Response

  Date: 03/17/2025

  see attached 

• Initial Complaint

  Date:03/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty with Mepco and before I put the vehicle in the shop I asked them was everything the warranty said good and they said yes. The shop contacted them and let them know what the issue was and they said that my warranty has expired. I havent had the warranty over 6 months and they still expect a payment when they didnt offer any service. When I try to talk to them they just hang up. I want a refund.

  

  Business Response

  Date: 03/12/2025

  see attached