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Business Profile

Collection Attorneys

Richard T. Avis Attorney & Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Attorneys.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: Unknown, they are using an auto message & dont answer when we call back Amount of Money, Unknown Business /Nature, Unknown, again they will not pick up the phone! Resolution: WE WISH, WE ARE SICK OF THE **** CALLS TO OUR OFFICE PHONE, IT IS INTERUPTION TO OUR BUSINESS, YET, WHEN WE TRY TO CALL THEM BACK, THERE IS NEVER ANYONE AVAILABLE Account/Tracking: Unknown Advertising: Unknown

    Business Response

    Date: 03/26/2024

    We have finally been able to locate this customer's account in our system and I have stopped the automatic calls as per their request. 

    They can contact our Administrator at ************** thank you 

  • Initial Complaint

    Date:02/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This law office has been calling multiple times a day at all hours of the day, interrupting my business day. They state they have obligations due to them from my company. My complaint is as follows:1. False statements left on my personal phone line stating my business has obligations filed with them. They say they are a law office. 2. When researched, this is a debt collection agency leaving information about a false debt. Anyone hearing this will hear a false statement about debts I do not owe. 3. When I called, the number is just a voice recording with no person to speak to. 4. The latest call is threatening to *** if I dont contact them about my business debt. My business is not in Virginia and I have no debt. This is harrassment and illegal under the fair debt collection act. Someone needs to stop this lawyer. I will be placing a complaint at the Virginia bar as well, but it appears this person is in *******? Not even an actual attorney possibly? I will be requesting all legal fees be reimbursed from this company for slandering statements made and to cease calling my private line. 5. This lawyer needs to stop calling and cease all false statements of legal claim to any debts as I owe no debts.

    Business Response

    Date: 02/13/2024

    We have removed the phone number from our file and the customer will no longer receive calls from our office in regards to this obligation. 

    Customer Answer

    Date: 02/13/2024

     
    Complaint: 21283773

    I am rejecting this response because:

    I do not nor does my business have any obligation with this company. 
    This statement that they removed my number and will not contact on this obligation continues the deceptive practice that there is an obligation. 
    there is no obligation or collection or bad debt. I have no bad debts. This is false and inflammatory. I want the business to acknowledge there is no debt or obligation. Not just no contact but no actual debt and they were incorrect in making those statements. 

    Sincerely,

    *************************

    Business Response

    Date: 02/13/2024

    The customer does not identify what company they are with, we are attempting to reach a company. We do not know if this customer is associated with the organization we are attempting to reach or not. Can you please identify what organization you are with and if that is not the organization, we are attempting to contact we have no issue confirming that. However, at this time we cannot make the statement one way or the other. 

    Customer Answer

    Date: 02/13/2024

     
    Complaint: 21283773

    I am rejecting this response because:
    This is an extremely unprofessional game being played by a very unscrupulous debt collection agency. I have contacted the bar of ******** to turn this company and person in as well. 
    This company is violating the ***** by MISREPRESENTING the character, amount or legal status of a debt by providing false and/or misleading statements. 
    as you are contacting my cell phone number, you know whom you are seeking. It is YOUR responsibility to state whom or what business you are calling for. I am requesting that you state my business name that you are saying has this false debt. As you know, you are required to state whom you are calling and what you are calling about. The fact that you call from multiple numbers and give phone numbers that do not have a human to contact further shows your attempt to falsely harrass and harm. 
    I am requesting you state my company name and remove all false claims of debts as I have no outstanding debts. 
    Sincerely,

    *************************

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** call every month on collection that doesn't belong to me, information sent back to Richard **** on 11/28/23, 12/26/23, and 1/29/23. There is no one to pick up call at ************.

    Business Response

    Date: 02/07/2024

    The customer is asking for a Rebill in the string of emails, the obligation is theirs. We will reach back out to the customer now. we have had a number of communications already. we do not believe that the complaint is warranted as we are in communications with this customer. 

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a retail shop who does not have any bad debt. We receive multiply calls from this number and it is a recording. We have called them back with no return calls. They are harassing our small business and will not stop.

    Business Response

    Date: 01/25/2024

    We are calling in reference to our client TForce. It appears we have made contact with the customer after the ******************** complaint was filed. While we have not come to an agreement yet, I believe the Complaint of non-responsiveness has been resolved.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    getting calls about a debt owed 3rd time someone has called my phone. Message left on my phone, i returned the call only to get customer service line. please stop calling my phone.

    Business Response

    Date: 01/25/2024

    We have located your number in our system and removed the number based on this request for a cease and desist. 

  • Initial Complaint

    Date:12/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE RECEIVE OVER 100 AUTOMATED CALLS IN THE LAST YEAR, THYE LOOKING FOR SOME COMPANY TO COLLECT MONEY. i EXPLAIN TO THEM LAST YEAR THE **** WE HAVE NO AFFILIATION WITH ANY OF THOSE COMPANY AND THEY STILL ******* 10 TO 20 TIMES PER MONTH WITH AUTOMATED MESSAGESS. i WILL FILE COMPLAIN WITH STATE ATORNEY FOR HARASMENT EVEN AFTER I TALK WITH THEM. THE ***** THEY CALL IS ************, AND I ASK THEM TO STOP CALLING. I WILL FILE A POLICE REPORT FOR HARASMENTTOO.

    Business Response

    Date: 12/19/2023

    We have reviewed the account in our system and removed the phone number in question. We have only had this file since August, and our system shows that we have made attempts no more than twice per week. We have never had an actual conversation with the customer at all, so we have not ever been informed that this was a wrong number for the company we are attempting to contact. 

    Customer Answer

    Date: 12/19/2023

     
    Complaint: 21018074

    I am rejecting this response because is not true, we receive 17 messages last month, still have it in my phone. I constantly delete messages for several months now and I left several phone messages for the company to stop ******* my number.

    I will file a police report for Harassments and contact the State Attorney.

    Also file with FCC complain 

    According to FFCC the company should penalty  $ ******* per call

    EVEN 2 CALL per week is not normal, this is harassment 


    Sincerely,

    *********************

    Business Response

    Date: 12/20/2023

    Again, we have removed the phone number from our system and the customer will no longer receive calls. However, if the customer has another phone number that was not provided in this BBB complaint it is possible that, phone number will continue to receive calls. The customer can feel free to reach out directly to our office as well and we will check any phone number the customer provides to see if it is in our system. 

  • Initial Complaint

    Date:12/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Richard T *********** accepted a collection account from BIBerk on a fraudulent company that BiBerk created. I have been receiving calls and letter threatening my create and blacklisting me from obtaining future insurance. Ive giving them all the information which they refuse to contact ****** and clear this *********** entry error.

    Business Response

    Date: 12/05/2023

    It appears our client Biberk may have made a typographical error, which the customer is alleging translates to fraud. The customer admits to doing business with ****** and for attempting cancellation and then opening a new account under a new similar business name. This appears to be a continuation of business under a new corporate entity as there does not appear to be any difference between the two companies. We have reviewed our records and there was never any threat of being blacklisted from obtaining future insurance as the customer claims. We believe the claim to be valid. 

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Richard t **** continues to send me threatening letters and at least one harassment phone call a week for a collection which was explained to him was never due by ****************** the owner of the agency explained it to him as well but he continues to harass me for a payment. Did not have insurance with this company but he continues to harass me please stop

    Business Response

    Date: 10/09/2023

    We have reviewed **************************** concern, Our client does not agree with the statement made in July that he cancelled this policy. If he has something showing proof of cancellation we are happy to take it back to our client. At this time we believe the account is accurate as does our client. Please reach out to us directly at ************** to discuss further

  • Initial Complaint

    Date:09/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my home in January 2023. Since then, my home has received several mailings from RTA addressed to the previous inhabitant. After the *************, I contacted RTA to advise that the individual no longer resided here and that I did not have a forwarding address. Nonetheless, RTA continues to send these misaddressed letters.

    Business Response

    Date: 10/06/2023

    We located the file in our system and have removed the address in question. We hope this alleviates the concern presented. 

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This guy's keep calling me and harrasing me about a debt I supposedly owe. I askes for proof that I owe that and they can't seem to get there act together and keep calling me.

    Business Response

    Date: 11/21/2023

    We made contact with the customer and advise of the debt in question, the customer advised us that he was busy, so he did not do the audit, he then stated he was not paying this and hung up. At no time did he ask for proof, when we contacted the second time the customer still refused to do the audit stating he isnt paying a dime and again terminated the call. The file was ultimately closed our office however that does not necessarily mean the debt is not owed.   

Richard T. Avis Attorney & Associates, LLC is NOT a BBB Accredited Business.

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