ComplaintsforCashNetUSA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The interest rate allowed by my state is 12% this company is at 229%! I will never be able to catch up making payments!Business response
07/05/2024
Thank you for forwarding the additional correspondence to our attention.
As mentioned, at all relevant times, our lending,fees, interest, and charges have complied with the applicable laws.
As mentioned, CashNetUSA is a registered consumer lender with the *************** of ********* Institutions.
On May 9, 2024, opened a $1,300.00 limit line of credit with CashNetUSA, a Utah limited liability company registered to do business in ****. When ****************** applied for the line of credit, she was presented with and required to agree to the Open End Line of Credit Agreement (Agreement) in order to take out the loan. The Agreement contains the following Jurisdiction and Execution provision:
You understand,acknowledge and agree that we are located in ****, the Agreement is made pursuant to Section 70C of the Utah Code and that the Agreement, and any transactions hereunder, are entered into, accepted, made and performed in the State of ****. This Agreement will be governed by the laws of the State of Utah,except that the Arbitration Provision is governed by the Federal Arbitration Act ("FAA").
****************** acknowledged her acceptance to the Agreement by providing her electronic signature on May 9, 2024.
****************** is a ********* resident. Under Louisiana law, the parties to a consumer credit transaction may agree that the law of the place wherein the consumer credit transaction was entered into or the law of the residence of the buyer or debtor shall apply. La. Stat. ***. 9:3511.In its Opinion No. 19-0065, the Louisiana Attorney General addressed this provision in relation to loan transactions conducted via the internet between Louisiana residents and lenders from other states, and further confirmed that,[p]arties to a consumer credit transaction under the Louisiana Consumer Credit Law may agree that the laws of the state where the transaction was entered into will apply to the transaction. The Louisiana Attorney General further concluded that:
if a consumer credit transaction is entered into in a state other than *********, then the parties to the transaction may agree to apply that state's laws to the transaction. In such an instance, the interest rate or finance charge limitations provided by the **** [Louisiana Consumer Credit Law] would not be applicable to the loan.
In this case, the Agreement was entered into in the State of Utah and the parties agreed that the Agreement is governed by Utah law. As a result, Utah law governs the interest rate permitted under the Agreement. Under Utah law, the interest rate cap does not apply to a loan agreement where the parties agree to an alternative interest rate.
As mentioned, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account.
As mentioned, ****************** has the right to make larger and/or additional payments in advance and in any amount on the line of credit at any time without incurring additional charges.
If ****************** has any additional questions regarding this matter,we ask that she please contact our customer support team at ************,Monday Friday, 7:00AM 8:00PM CT, Saturday: 8:30 AM 5:00 PM CT and Sunday 10:0 0 AM 6:30 PM CT.
Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been receiving emails from Cash Net, Cash Advance and Cash Advance USA all saying I owe money for loans I never took out. I feel this id fraudulent and basically harassment. I've never received money from any of this Company, I think they are all connected.Business response
06/28/2024
Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA currently does not provide financial services to residents of *********Furthermost, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from *********************** and has no knowledge of the situation that *********************** mentions in their complaint.
Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ***********************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
After review of our records, *********************** applied for financial services under the name ***********************; however, we were unable to approve their application.
It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
While we sympathize with ************************* situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
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We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
06/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with spire recovery solution, I do not have a contract with CashnetUSA they did not provide me with the original contract as i requested.Business response
06/27/2024
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On September 8, 2020, ********************** opened a $750.00 limit Line of Credit with CashNetUSA. Before he entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest,and Fees. ********************** then signed his agreement acknowledging that he understood and accepted the terms and conditions associated with the Line of Credit.
Since establishing the account, HMr. ********* has requested one (1) cash advance. However,the account balance became past due. Due to successive non-payment of past due amounts, the account was sold to a third party debt buyer, ******************** (UHG) on October 28, 2021. The direct contact number to UHG is ************.
It appears ********************** may be asserting that he may be the victim of identity theft. Please note, contrary to his assertion, our records do not indicate that he has directly contacted our customer service department to report that the above mentioned transaction was fraudulent and he was the victim of identity theft. In addition, our records do not indicate that ********************* has contacted our customer support team directly to request a copy of his loan agreement. However, upon receipt of the BBB complaint, we have submitted his request to send a copy of the loan agreement.
Please note, if ********************** is asserting that he may be the victim of identity theft, in accordance with our policy, in order to begin our investigation, we ask that he file a police report and provide a full copy to CashNetUSA via email or fax to:CashNetUSA Identity Theft Department
Phone:************
Fax: ************
Email: ****************************************
Upon receipt of the police report, our fraud department will begin review of his identity theft claim.Additionally, if ********************** believes that he is a victim of identity theft, we strongly encourage he file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect his personal identification information going forward and how to alert other agencies, such as credit bureaus, that his identity information may be compromised.
CashNetUSA strives to provide the ultimate customer experience and are more than willing to address any outstanding concerns he may have. We ask that he please contact our customer support team at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.Initial Complaint
06/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Cashnet USA, CNU *************** is monitoring my credit as "prescreen" though I have not asked for this or consented. When checking my ***** Nexis report, CNU *************** is imsoft inquiring my credit often. It lists CNU ***************, LLC *************************************************************************************** phone ************, I called this number and was transferred around. Agents saw I had no account and had trouble assisting, they didn't follow back up after say6they would. They did agree they were the inquirer.Business response
06/21/2024
Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
At this time, with the information listed on the complaint, our records do not indicate that ************ has opened an account with ********************. However, it appears that ************ is asserting that he has received a prescreen offer.
If ************ would like to stop receiving pre-screened offers of credit from us and other companies, we recommend that he call the toll free number ************** listed on the offer letter or visit www.optoutprescreen.com.
If ************ is asserting that there is an error on his credit report, he may wish to review the following website page which highlights the process of disputing errors on your credit report.
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We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Customer response
06/21/2024
Complaint: 21806715
I am rejecting this response because:After having no response from this via BBB, last week I was able to talk to a representative from CashNet USA who got the attached information. CNU **************** CashNet USA, has been doing soft credit checks, which are not part of prescreen mailing opt out, this is an actual inquiry to my credit, sometimes multiple times a day or week. They did verify I had no account. I want the inquiries stopped and would like to know who opened an account or ordered CNU *************** to perform these credit inquiries. I would also like to be mailed a hard copy of whatever information was shared by CashNet USA, CNU *************** and to which companies my data was shared with. Were any of these companies or CashNet USA profiting from my data inquiries and that information? This matter will not be considered resolved until CNU **************** CashNet USA removes me from their inquiries and provides the information requested so I can find out what damage is done and what other companies I need to reach out to to remove my information.
Sincerely,
***********************Business response
06/27/2024
Thank you for forwarding the additional correspondence to our attention.
As mentioned, with the information listed on the complaint (i.e. Name, Address), our records do not indicate that ************ has opened an account with ********************.
However, personal identifiable information (e.g. Social Security Number and Date of Birth) is needed in order to verify and dispute the information on ************** credit report. Therefore, *********** can contact LexisNexis directly to provide that information and dispute any information listed on his credit report.
In addition, as mentioned, if ************ would like to stop receiving pre-screened offers of credit, we recommend that he call the toll-free number ************** or visit www.optoutprescreen.com.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The nature of my dispute is I have never taken a loan out with CashNet USA.I kept getting calls from this number ************ they have been calling for the last month or so I have ignored them so finally on 06/03/24 I answered and spoke with the most rudest ***. She said that she was calling on behalf of CashNet USA and that they where supposedly suing me for a loan I took out. She stated this came across their office( did not verify her company name either) in 2020 we are in 2024 so if I owed CashNet USA any money would I have not gotten calls of this caliber before? Harrasment calls to my number to the point I have to put my DO NOT DISTURB NOTIFICATION ON UNTIL AFTER 8PM CST TO IGNORE THEM. I have NEVER EVER AND NEVER AGAIN TAKEN A LOAN OUT WITH CASH NET USA PERIOD. The *** threat to have me and that CashNet USA advises me to get a lawyer. See there are to many schemes in the world that companies tries to do to the elderly and I am far from stupid or dumb. When I asked her when did I take such a loan the year/date and the amount she got nasty cursed at me and hung up the phone.Business response
06/17/2024
Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from ****************** and has no knowledge of the situation that ***************** mentions in their complaint.
Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ******************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
After review of our records, CashNetUSA arranged a $350.00 Credit Access Business (CAB) loan for ****************** on March 22, 2012. The account became delinquent, and it was eventually sold to a third-party collection agency, National Credit Adjusters, on September 17, 2012. The outstanding balance was $588.39 and there has been no attempt to collect on this debt since the debt was sold. Inquiries regarding this debt should be directed to National Credit Adjusters their contact number is ************.
It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
While we sympathize with Ms.Jacksons situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
***************************************************************************
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
06/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received a call from a CashNet USA representative today offering me a loan. I went through the verification process the company requires. He offered me a small loan of 500 which was not sufficient to cover my emergency situation so I ask if we could get an 800 loan. I hung up because he refused to share my information with me. I then received an email stating they were offering me a loan so I called them. The representative was very nice and professional however she informed me that they would offer me no loan at this time. This company is a liar it would appear. They claim to help anybody regardless of credit on their commercials however they do not back that claim up. That is false advertising back in my day and was a suable offense. Bottom line is don't deal with these people. They don't back their own statements.Business response
06/20/2024
Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On June 2, 2024, *************** initiated an application with CashNetUSA. As such, our customer support team contacted **************** to assist him to complete the application process. As part of the application process, consumers must provide income verification. We have a very thorough verification process in order to ensure responsible underwriting and protect our borrowers from potential fraud.
Later that same day, **************** contacted our customer support team to assist with submitted his application. As such, **************** submitted a completed application.
However, after careful consideration, it was determined that **************** did not meet our underwriting requirements for a CashNetUSA loan. Mr. ******* application was ultimately denied for a CashNetUSA loan product, and a notice of adverse action (NOAA) was sent as required by law, informing him of the principal reason(s)his loan application was not approved.
Please note, we provide a thorough verification process to ensure responsible lending. During our underwriting process, we use a variety of tools and techniques to verify identity, employment, banking information, and overall financial health. As such, we require certain verifications to determine a decision.
Based on our review, ******************** concerns were escalated and he was advised of the aforementioned information.
CashNetUSA strives to provide the ultimate customer experience, and we would be more than willing to address any outstanding questions he may have. We ask that he contact our customer support team at ************ for assistance.
We hope that this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Cashnet USA is hurting my credit by running loan applications without my content. Much damage to me has occurred because of it.Chicago BBB has protected them from their deserved due process.Please fix and get them to delete my info(cashnet USA) and to stop running applications without my consent. I would never take any money for loans with them.Business response
06/15/2024
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
After carefully reviewing this complaint, based on the information provided, CashNetUSA is able to locate profiles with the name *************************, however, we are not able to locate a profile that matches the complainants information (e.g. home address, telephone number and email address).
In order to assist ************** further, we ask that he please contact us at his earliest convenience to provide a CashNetUSA account number and/or personal identifiable information to verify if there has been an application submitted on his behalf. Our customer service departments phone number is ************. Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
If an account is found in our database with Mr. ****** personal information and he did not apply for financial services and instead may be the victim of identity theft,we ask ************** to file a police report and provide a full copy to CashNetUSA via email or fax to:
CashNetUSA *************************
Fax: ************
Email: ****************************************
If ************** believes that he is a victim of identity theft, we strongly encourage he file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect his personal identification information going forward and how to alert other agencies, such as credit bureaus, that his identity information may be compromised.
We look forward to hearing from ************** in the coming days so that we can assist with addressing any questions or requests that he may have regarding the application in question.Customer response
06/17/2024
Complaint: 21770058
I am rejecting this response because: A its a bunch of dishonesty. 2. To be honest they did have someone call but never answer back.3. They are lying about my identifier trying to just simply fetch more info. Falsely running info info against my credit without my consent.
i reject this fake and full of it message of theirs.
Sincerely,
*************************Business response
06/17/2024
Thank you for forwarding the additional correspondence to our attention.
As mentioned, CashNetUSA is able to locate profiles with the name *************************, however, we are not able to locate a profile that matches the complainants information (e.g. home address,telephone number and email address).
In order to assist **************, a CashNetUSA account number and/or personal identifiable information to verify if there has been an application submitted on his behalf.
Please note, if an account is found in our database with Mr. ****** personal information and he did not apply for financial services and instead may be the victim of identity theft, we ask ************** to file a police report and provide a full copy to CashNetUSA via email or fax to:
CashNetUSA *************************
Fax: ************
Email: ****************************************
If ************** believes that he is a victim of identity theft, we strongly encourage he file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect his personal identification information going forward and how to alert other agencies, such as credit bureaus, that his identity information may be compromised.
We look forward to hearing from ************** in the coming days so that we can assist with addressing any questions or requests that he may have regarding the application in question.Customer response
06/17/2024
Complaint: 21770058
I am rejecting this response because everything they are saying is false. File a police report. How bout personally know my intent and not accept any applications that I had nothing to do with.These liars have a bad reputation 50miles long if they know that I want nothing to do with nor would I ever accept any loan from them if they approved me. Take accountabliliy. So let me see if I get this straight. You children needs the police to run your business. If I called the police it would be you going to jailing false and dishonestly using my name to hurt my credit. Consider this the real me. I want nothing with your so called loan company. You dont have my consent not now nor ever I dont accept your childish dont know how to run a business.
Given all the damage of you falsely and without consent using my name to hurt my credit. I would not feel remorse carting you away. Based on what Ive seen you belong in jail. Dont ever use my name again. I would not do business with you even if you were the last business.
I dont accept this immature and this unprofessional and unaccountable response.
Sincerely,
*************************Initial Complaint
05/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have called several times to speak with representative and sent numerous emails to have my personal information such as my new bank account updated and they have refused to do this and have not sent me a confirmation that they have received my information and have updated my account information. They do not care about the consumer and have wasted a lot of my time that cost money.Business response
06/12/2024
We have received the complaint sent to the Better Business Bureau (BBB), by ***********************. As we understand it, ************** is frustrated by his attempts to update his information regarding his account.
Based on the information provided, NetCredit is not able to locate a profile that matches Francos information (e.g. name,address, telephone number, email address). ************** is not a CashNetUSA customer.
If ************** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************, Monday Friday, 7:00 a.m. 8:00 p.m. CT,Saturday, 8:30 a.m. 5:00 p.m. CT or Sunday 10:00 a.m.-6:30 p.m.
Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Dear Better Business Bureau,I am writing to file a formal complaint against individuals named *************************, purportedly a debt collector, and Attorney ***********************, who was CCd on a fraudulent email. They falsely claim that I owe a debt of $1,250.75 and assert they are associated with CashNet USA. Additionally, they have fabricated a fictitious docket number and falsely claimed there is an active warrant for search and seizure.I categorically rebuke these unfounded accusations and reject any notion of an offer to contract. I do not consent to these fraudulent proceedings and hereby refuse for cause without dishonor, pursuant to UCC *****. This scam email is a clear violation of 18 USC 1341 & 1342, which addresses mail fraud and false representations.I recently spoke with an application support representative from CashNet USA named ******* (phone number: ************), who confirmed that there is no account in my name and verified that the email is indeed a scam. I have attached proof of this communication for your reference.The actions of these individuals are deceitful, defamatory, and a blatant attempt to damage my reputation. They have no legitimate claim, no injured party, and are making false statements to intimidate and defraud **** request that the BBB investigate this matter thoroughly and take appropriate action against these fraudulent actors to prevent them from further victimizing others.Thank you for your attention to this serious matter.Sincerely,Jacorey ******* 5:37 KJVBusiness response
05/29/2024
Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics. In addition, the email address ******************************* does not belong to CashNetUSA.
Furthermost, CashNetUSA is unable to determine if an account exists for ************ with the information provided (e.g. name, address,telephone number, email address). Please have ************ contact us at ************ to verify if there is an account in their name.
It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
While we sympathize with Mr. ***** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
***************************************************************************
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I started this line of credit with them back in October of 2023. After consulting with my attorney I found out that their absurd fees and APR is far outside of the limits allowed in ********. They provided an unsatisfactory response so using this forum to resolve as my attorney is advising working with a class action suit otherwise against them. Thank you.Business response
05/31/2024
We have received the complaint sent to the Better Business Bureau (BBB), by *************************. As we understand it, **** believes that we are not compliant with the State of Virginias rules and regulations regarding the interest rate.
Based on the information provided,CashNetUSA was not able to locate a profile that matches ****s information (e.g. name, address, telephone number, email address). **** is not a CashNetUSA customer.
If **** has any additional questions regarding this matter, please contact our customer service department at ************,Monday Friday, 7:00 a.m. 8:00 p.m. CT, Saturday, 8:30 a.m. 5:00 p.m. CT or Sunday 10:00 a.m.-6:30 p.m.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
416 total complaints in the last 3 years.
192 complaints closed in the last 12 months.