ComplaintsforCashNetUSA

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I never took out a payday loan.I first received calls from "Cashnet" saying I took out a loan back in 2016 for $800. That I started paying it back and then stopped. They said they were suing me and that I would be arrested for failure to pay. At this point I figured it was a scam. I accidently answered a couple more times.Today, using a "local" number they said they were a lawyer, and I was being sued. That my income tax would be taken and that they have spoken to my employer who agreed to let them garnish my wages. I now owe $5000. They had my social security and driver's license numbers but the account number with my bank was incorrect. Also, the address they gave was from 2009.I believe this to be fraudulent.

  Business response

  05/29/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted *****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for ****************** with the information provided (e.g. name, address,telephone number, email address). Please have ****************** contact us at ************ to verify if there is an account in their name.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Mr. ******** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was contact via phone in regards to a loan application that I submitted, by ***************************** of CashNetUSA at ************, or at least he said he was from CashNetUSA. ******************** said I was approved for a $5000 loan but because my credit score was low, I would have to agree to their terms and conditions. He sent an electronic check for $650 to my checking account. He said that when the money posted to my account, I needed to then send the money back, to help raise my credit score. The next day, May 11th, he contacted me saying that I had to send the money back thru a barcode that he text to me for a ******* account, which I did; I have the receipts to prove it. I called him back to confirm that the money was sent, and I text him the receipts, and he confirmed it was received. He told me he would be back in touch on Monday to arrange for the loan. At that time, something wasn't right, so I didn't answer the phone. On Wednesday, May 15th, I checked my bank account and a stop payment was put on the $650 check, and the money was deducted. Not only did I pay the money back thru the ******* bar code, stopped payment and took $650 of my legitimate money. I filed a claim with my bank and am filing a police report.

  Business response

  05/20/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA currently does not provide financial services to residents of Florida. CashNetUSA has not attempted to contact **************** regarding a loan nor has it deposited a check into their bank account. Furthermost, ******************** does not require or request any down-payment or advance fee in order to apply for or receive a loan.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted ****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services. CashNetUSA is not associated in any way with the persons referenced in this complaint.
  
  Our records do indicate **************** applied for financial services; however, we were unable to approve their application. Therefore, a loan/funds were not issued.
  

  While we sympathize with ****************** situation, we cannot take action because the complaint is not related to CashNetUSA. If **************** suspects that they are being contacted by a suspicious entity, we recommend that they follow the links below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ********************************************************************************
  

  ************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have never used this company. I have a collection agency reaching out to me about an unpaid loan. CashNetUSA gives out loans to people without looking at their government issued IDs and social security card. It baffles me how you can hand someone you've never seen money. Now I have to deal with identify theft and CashNetUSA is out a couple thousand dollars. The first time I called customer care, they would not give me information on this debt collected in MY NAME on MY CREDIT without a picture of my state ID and social security card, however, apparently, they will handout money to someone without either. I guess I should call, say my name is *************** and take out a loan in his name to pay off the scammed loan in mine. The second time I called, the staff was kind enough to tell me the bank name in which it was deposited. When I looked up the bank, there are currently no locations in my state and the bank had many complaints about being used for identity theft. CashNetUSA will do nothing about it because they sent "my" debt to a collection agency, which means my credit will be ruined as I doubt a collection agency wants to help me versus collecting money. CashNetUSA needs to be more thorough when handing out money. I get the high payday interest charge they collect negates the money they lose to scammers, but they should conduct proper checks before handing out money, because the victims, like me, a pregnant woman, suffer and have enough stress as is.

  Business response

  05/28/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  After carefully reviewing this complaint,based on the information provided, CashNetUSA is able to locate profiles with the name *********************************, however, we are not able to locate a profile that matches the complainants information (e.g. home address, telephone number and email address).  In order to assist ******************* further, we ask that she please contact us at her earliest convenience to provide a CashNetUSA account number and/or personal identifiable information to verify if there has been an account opened on her behalf.  Our customer service departments phone number is ************.  Please note our hours of operation are Monday Friday 7AM 8PM CT and Saturday 8:30 AM 5PM and Sunday 10AM 6:30PM CT.
  
  If an account is found in our database with Ms. ********* personal information and she did not apply for financial services and instead may be the victim of a fraudulent transaction in order to launch an internal investigation, we ask ******************** to file a police report and provide a full copy to CashNetUSA via email or fax to:
  
  CashNetUSA ****************
  Phone:************
  Fax: ************
  Email: ****************************************
  
  We also recommend, if ******************** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  
  
  
  
  
  
  
  

• Initial Complaint

  05/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 9, 2024 $2300 Loan application Deposited money into my accounts claiming it was for verification purposes. Got into my account and wiped me out.

  Business response

  05/20/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA currently does not provide financial services to residents of California. CashNetUSA has not attempted to contact **************** regarding a loan nor has it deposited a check into their bank account. Furthermost, ******************** does not require or request any down-payment or advance fee in order to apply for or receive a loan.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted ****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services. CashNetUSA is not associated in any way with the persons referenced in this complaint.
  
  Our records do indicate **************** applied for financial services; however, we were unable to approve their application. Therefore, a loan/funds were not issued.
  

  While we sympathize with ****************** situation, we cannot take action because the complaint is not related to CashNetUSA. If **************** suspects that they is being contacted by a suspicious entity, we recommend that they follow the links below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ********************************************************************************
  

  ************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information,please contact us.

  Customer response

  05/20/2024

   
  Complaint: 21695598
  
  I am rejecting this response because:

  Isnt there something that this business can do to help? Someone is out there posing as this company and ripping people off. The email address that was used while corresponding was even their business name. 

  Sincerely,
  
  ***************************

  Business response

  05/28/2024

  We apologize if **************** was not satisfied with our initial response. As a reminder, CashNetUSA is not involved with these calls in any way.  We cannot take action because CashNetUSA is not associated in any way with the persons referenced in this complaint. The fraudulent email addresses mentioned are being created with gmail.com or other email providers and do not belong to CashNetUSA.
  

  CashNetUSA, along with many other lenders, has been targeted by several unknown and illegal organizations that are making fraudulent calls and referencing our companys name in order to obtain funds.  CashNetUSA values all of its customers, obeys all applicable collection laws, and works with federal and state authorities upon request to help locate and prosecute these fraudsters.
  

  We hope that this response resolves this complaint and answers any questions that your office has. 

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  So I had pulled out a loan in 2015 which I had defaulted on and new I did so in 2016 I paid back what I owed but instead of that being enough I got a phone call from a law office about this loan amount saying they were gonna serve me papers so I went ahead again and paid another law office for the same loan and about a year later I get another call from someone else stating again I was being sued and they were gonna serve me paper so I set it up on payment arrangements and start getting my paper work showing I paid this twice already but now when I go to contact any one of the 3 bussiness I can't get a straight answer from anyone and I get ripped of from multiple people over 1 loan which was paid too 3 separate company all cause of cashusa selling my account I guess too multiple companies

  Business response

  05/16/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from ****************** and has no knowledge of the situation that ***************** mentions in their complaint.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted *****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After review of our records, ****************** was funded a payday loan of $500.00 with CashNetUSA, on May 26, 2015. The account became delinquent, and it was eventually sold to a third-party collection agency, National Credit Adjusters,on July 1, 2016. The outstanding balance was $212.50 and there has been no attempt to collect on this debt since the debt was sold. Inquiries regarding this debt should be directed to National Credit Adjusters their contact number is ************.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms. ******** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  
  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have settled this count in full with INDEPENDENCE CAPITAL RECOVERY LLC. This has been verified with the collection agency recently and are working to clear this up with CASHNET USA but Cash Net USA continues to deny that this account is settled in full. They continue to sell my account to other agencies. Other agencies and CashNetUSA continue to contact me to collect the same debt.

  Business response

  05/16/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from **************** and has no knowledge of the situation that *************** mentions in their complaint.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ***************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After review of our records, CashNetUSA arranged a $800.00 Credit Access Business (CAB) loan for ****************, on October 6, 2020. The account became delinquent, and it was eventually sold to a third-party collection agency, AvanteUSA,on January 27, 2022. The outstanding balance was $1,044.07 and there has been no attempt to collect on this debt since the debt was sold. Inquiries regarding this debt should be directed to AvanteUSA their contact number is ************.
  

  Furthermost,CashNetUSA cannot update the account to reflect the account is paid in full due CashNetUSA did not receive the outstanding amount due.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with ****************** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  
  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Cashnet USA and ICR has confirmed my account was paid and settled in full. AvanteUSA has sold my debt to ICR, where my account was settled in full. Thank you all for your prompt response and assistance in  this matter. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been receiving emails from a ashleywilliams@****************************** The original email came from ***** something it's in the photos they keep telling me they work for cashnetusa and that I owe money I have called numerous times to cashnet and they say this person they don't know but I keep receiving emails please advise due to they are saying a search and seizure warrant will be issued for non payments

  Business response

  05/16/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from ********************** and has no knowledge of the situation that ********************* mentions in their complaint. In addition, the email addresses ********************************************** and ************************************* do not belong to CashNetUSA.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted *********************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After review of our records, ********************** applied for financial services; however, we were unable to approve their application.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Mr.********** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I took out a predatory loan. I lost my job and couldn't pay. I have only received a few emails in which I explained my situation. At first I didn't receive any response. I messaged someone who said they worked for the company in question, the told me to pay $200 up front then changed it to $150 when I stated that I was barely surviving. I then got contacted by another attorney who said I had to pay only him and would have 24 hours to pay over 2k to avoid court. The loan I took out was for under 500...600 at the most. He threatened ne and told me to get a lawyer. I was trying to work with them and try to pay next month. They are harassing me. They have sent me any letters or called. I have only received a few emails over the course of the year.

  Business response

  05/08/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA currently does not provide financial services to residents of ********
  

  In addition,CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted **************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for ************** with the information provided (e.g. name, address,telephone number, email address). Please have ************** contact us at ************ to verify if there is an account in their name.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms. ****** situation,we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Cash net claims I have a past due amount of 157 for march29 which is not true.Money was taken out my bank account in the month of march 29 for ****** and I have proof

  Business response

  05/15/2024

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On August 9, 2023, CashNetUSA issued a credit availability loan to ************** for $500.00. Before ************** executed the loan agreement, CashNetUSA disclosed the terms and conditions associated with the loan to the borrower, including the loan duration, annual percentage rate, finance charge, amount financed, total of payments and the payment schedule. ************** then signed her loan agreement, acknowledging that she understood and accepted the terms and conditions associated with the loan.
  

  ************** failed to make payments according to the payment schedule and her account balance is past due. As mentioned, ************* received a payment schedule, which is listed below:
  

  Your Payment Schedule will be:
  Payment No. Amount of Payments When Payments Are Due
  1 $157.27 08/31/2023
  2 $157.27 09/29/2023
  3 $157.27 10/31/2023
  4 $157.27 11/30/2023
  5 $157.27 12/29/2023
  6 $156.92 01/31/2024
  
  ************** had a total of six (6)payments due on her Installment loan. However, ************** only made five (5)payments. In addition, ************** has scheduled due date adjustments.  ************** initially went past due from her December 29, 2023 payment that was due. After this date, ************** did not make a payment until February 22, 2024. Therefore, ************** also missed her January 31, 2024 payment. As a result, two (2) payments were past due at this point.
  

  On February 22, 2024, ************** made one payment. As a result, ************** is one payment past due.
  

  On February 29, 2024, ************** had two payments due as well as one past due payment. Therefore, ************** had three (3) payments that were still outstanding.
  

  Subsequently on February 29, 2024, ************* paid the two payments that were due on February 29, 2024. However, Ms.****** account balance still remains one payment past due.
  

  On March 29, 2024, ************** had one regular installment payment that was due. ************** successfully paid this payment.However, again the past due payment has yet to be paid.  At this time, ************** has a past due balance of $157.62. Therefore, our collection efforts have been initiated.
  

  CashNetUSA values ************** as a customer and we are more than willing to address any outstanding questions that she may have regarding her account. We ask that she please contact our customer service department at ************ for assistance.
  
  
  
  

  
  

• Initial Complaint

  04/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In November of 2023, due to an unforeseen surgery it was suggested I utilize CashnetUSA services as a quick fix to an immediate financial issue. I borrowed $1400 as a one time loan. The has since been paid, in full and no other monies offered have been borrowed. However, when I called the companies customer services and spoke with 3 associates, it was finally disclosed, due to the (predatory) daily fees of $6.74 cash net will continue to deduct monies ($150-174) from my bank account until March 19, 2025. It matters not that the original loan has been satisfied and customer (Me) has not requested to borrow against loan amount or wishes to borrow from available credit. This company continues to access daily fees to my account on an satisfied loan which keeps a balance on account anywhere from ********* dollars. I am a government employee near retirement and this company has lessen the joy of retiring as well as forced me to consider seeking additional employment just to remove pay this obvious criminal company off. H E L P!!!!!!!!

  Business response

  05/03/2024

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  As an initial matter, CashNetUSA is a licensed financial provider. At all relevant times, our lending and interest have complied with applicable State and Federal laws.
  
  On November 28, 2023, Ms. ***** opened a $1,400.00 limit Flex Loan with CashNetUSA. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. ************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the Flex Loan. The fees and interest applicable to a cash advance were fully set forth in the loan agreement, a copy of which was provided to her (via email) when she opened the account. In addition, ************** signed an automated Clearing House (ACH) authorization, allowing debits and credits to be made to her bank account.
  
  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement.
  
  Since establishing the line of credit, Ms. ***** has requested one (1) cash advance.
  
  As set forth in Ms. *****s Flex Loan agreement, interest will be charged each day on the principal that is scheduled to be outstanding. There is also a customary fee that is based on the daily principal balance and the number of days outstanding during each billing cycle.
  
  As set forth in Ms. *****s Flex Loan agreement, she will be required to make minimum payments every billing period she carries a balance. The minimum payment will be 5% of the Principal balance in addition to the accrued interest and customary fees. 
  
  At this time, Ms. *****s account balance is current and she has made timely payments. Please note, payments are applied to interest first. ************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. If a customer only pays the Minimum Payment they will generally pay more interest and it will generally take longer to pay off their balance than if they make payments in excess of the Minimum Payment. 
  
  Based on our review, Ms.*****s account has been managed in alignment with the above-referenced Agreement and we are unable to honor her request of altering the account balance to consider her account balance as paid in full.
  

  Our records indicate that ************** has contacted our customer service department inquiring about her line of credit. As such, she was advised of the aforementioned information.
  

  If Ms. ***** has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 7:00AM 8:00PM CT or Saturday 8:30 AM 5:00 PM CT, Sunday, 10:00AM 6:30PM CT.

  
  

  Customer response

  05/03/2024

   
  Complaint: 21633650
  
  I am rejecting this response because: 

  I am not denying the manner in which cashnets pays out requested loans. Nor the amount I borrowed. But in his statement he mentioned that I could call cashnets customer service and speak with a representative to have all explained and expounded on. Untrue. I called and spoke with 3 customer service reps of this establishment. It took 3 attempts to finally get the understanding that I had made an agreement with a predatory loan company. All questions asked were like pulling teeth to get the answers needed. Second and 3rd rep made me aware of the daily fees and the final person I spoke with explained that cashnet would be deducted funds from me until 03/19/2025. None (cashnet associates) could explain why account is being assessed fees on account that is timely paid on amount being requested to pay. 
  I have received multiple emails and correspondences from this business to further accept funds I am approved for. I have not, and will not. As stated, this loan was a 1 and done. 
  
  Sincerely,
  
  *********************

  Business response

  05/07/2024

  Thank you for Ms. ****** additional correspondence to our attention.
  
  As mentioned, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees.
  
  As mentioned, ************** has contacted our customer service department inquiring about her line of credit and she was advised of the aforementioned. We apologize for any frustration or inconvenience this may have caused Ms. ****** We strive to provide the ultimate customer experience and appropriately handle customer concerns. We appreciate Ms. ****** candid feedback and will take this as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩